Kingsway Care (Brighton, Hove & Worthing)

I have had to change my arrangements as our family needs have changed. I have been a contented member of the Kingsway flock for over a year. My twice weekly visits were mainly showering. The helpers have been careful & supportive and generate warmth without losing purpose. A good experience. The support from the Company has been flexible and considerate. It seems to be a happy and well run business.

We have been using Kingsway Care since July 2025 to support my father-in-law, and we couldn't be more grateful for the care and professionalism they have shown throughout. From the very beginning, the team has provided daily visits to assist with personal care, including washing, dressing, and helping him get ready for the day. Every carer who has visited has been incredibly friendly, thoughtful, and compassionate. It has meant so much to us that he has been able to see familiar faces regularly, allowing him to build trust and a genuine bond with a small, consistent group of carers. Nothing has ever been too much trouble. As a company, Kingsway Care has been consistently professional, supportive and attentive. They have guided us carefully on how to make the most of their services and have carried out regular reviews, always checking in to see if anything needed to be adjusted as my father-in-law's needs evolved. The app has also been a fantastic addition. Thank you

We already had Kingsway care in place in January 25, but when my husband came out of hospital in September 2025 and needed end-of-life care, that was when we began to realise exactly how invaluable they were to us.These charming people came into our home four times a day, and brought with them, humour, kindness, and the sense of how much they cared for my husband. Each one of them became a good friend to both of us, and I so appreciated the time and love that they radiated with every visit. Each morning when they arrived I heard only laughing and interesting conversation ,while he was showered, dressed, and made comfortable.Because of the impeccable way he was cared for I was able to keep him at home in the heart of his family. I will never be able to express just how grateful we all are to these wonderful people for making these last precious months so memorable.

This questionnaire was completed together with my partner who is the care user.

Kingsway Care is a small, family-run agency with caring, well-trained staff and an efficient, responsive management team. The carers arrive on time, are warm, thoughtful and kind, and have been getting to know my partner well in the months since his care began following a diagnosis of early-stage dementia. They treat him as an individual, respect his preferences and needs, and make appropriate efforts to meet them. The agency is quick to respond to additional care needs or any issues that may arise.

Kingsway carers have helped us access some of Brighton's community facilities for people with dementia, including outings and stimulating activities to help maintain my partner's capacity. As a retired social worker whose last job involved evaluating care users' satisfaction with their home care agencies, I can honestly say Kingsway Care's standards are among the best I've encountered in Brighton & Hove.

I highly recommend Kingsway Care for their professionalism, compassion, and the positive impact they've had on Betty's wellbeing.

Jane

I found every one at Kingsway is kind and willing to help me. I started with them nearly 3 years ago after I broke my hip. I also like little trips we are given, for example the canal cruise. They do arrange some nice things!

Vicky, the manager, is very engaged and involved.

Recommended Kingsway Care by a friend. Cannot fault the care mum has had, and feel relieved that mum is in excellent hands. Nothing is too much trouble, and they listen to any concerns. Will be using Kingsway for a long time. Great company

For anybody who is looking for the best possible care for their loved one's , look no further as our experience with Kingsway care has exceeded all our expectations . My 89 year old mothers health has declined considerably in the past two years , she has mobility issues and limited use of her right hand so she has carers coming to her twice a day where she lives in Hertfordshire.My mother wanted so much to come and stay several days with us in Hove for a much needed break and quality time enjoying the seaside fresh air and beautiful Sussex landscapes. We rang numerous care providers and We discovered that the overwhelming majority of care providers do not offer temporary care because of the considerable time involved in the assessment procedure,We were so happy when Kingsway care agreed to care for my mother , they wanted to create a truly inclusive service. The care and overall level of service provided was really exceptional , I highly recommend their service.

Kingsway Care have gone above and beyond to find the right carers for my friend. This isn't an easy task but in their care he is now thriving.

Because of a decline in my own health I had to step away from providing regular help to my friend soon after the carers began their support. This left my friend feeling uncertain and anxious - but not for long. We have both been able to rest easy knowing that He is getting a high level of care and that his needs are fully understood.

When extra care and support has been needed this has been planned in quickly and efficiently. The team are brilliant! So on behalf of us both, thank you.

I have Parkinson's Disease and have been helped by Kingsway Care for the past 2 years. They have assisted me during some very difficult times and have helped me when I was admitted to hospital. I had a few good months when I did not need assistance but when it became apparent that some extra help was needed again, Kingsway Care were straight there for me. I now have help getting up and dressed in the mornings and someone comes by every evening to check on me. The carers are wonderful and they look after me so very well. I'm extremely grateful to Operations Director and her team and because of them, I am able to lead a reasonably independent life in my own home.

The service Kingsway offer far exceeds that experienced with another close family member.

Throughout, Kingsway's communication, advice, and professionalism were outstanding. I highly recommend them.

Kingsway Care have been looking after our mother for the last 4 months and all the carers are so loving and caring towards Mum. They always bring a smile to her face and she really looks forward to her visits. They have always been professional, flexible and extremely understanding and we would highly recommend them to anyone who needs a little tender care. They are extremely prompt and to work with Kingsway is very simple and they always honour their commitments. Fantastic team, we cannot thank them enough.

Although we were only with Kingsway for a few weeks, after which my mother was moved into residential care, they were proactive throughout this period and proved very flexible in the light of frequently changing requirements on our side. They also raised a safeguarding concern with the responsive care services when there was some confusion over who was supposed to be providing care at a particular time, a situation which had left my mother very vulnerable but which was then quickly and satisfactorily resolved thanks to Kingsway's actions. They also reported after visiting to my mother which allowed problems to be tackled appropriately and in a timely manner. Excellent and professional throughout.

I am an electric wheelchair user with a spinal cord injury and Kingsway Care have helped me live independently at University for the last two academic years. They have made my university experience special by giving me excellent personal care and food prep support in the mornings. All the caregivers went above and beyond in ensuring I got the best care possible and have truly become my friends. As a young person who needs care I was nervous about using a care agency as they are typically tailored for the elderly. However, Kingsway ensured I was matched with carers who I would get along with and were very flexible. This was so important for my busy and ever-changing schedule. I also love how Kingsway are passionate about improving the care sector for everyone and I am very grateful for how they supported me in running an occasional community Boccia session. Overall, Kingsway have been amazing for me. Highly recommend.

My Grandfather is 93, with heart failure and has been deteriorating for a while after a series of falls and accidents. He has not been open to support past initial help after being in hospital. I finally managed to convince him to access support, and I set up a consultation with Kingsway Care. He is very proud and has not wanted help in the past, so this has been progress. The team have been amazing. They have taken their time and explained how they can help. A month in and he now describes his carers as angels! They allow him a more dignified life. He feels seen and understood, and I can see the change him. He described with happy tears the joy of being able to have a shower - something I didn't know that he had been frightened of having. It gives me great comfort, as a Grandson, that he is getting more support than I can provide. Knowing someone is seeing him three times a week is reassuring. We've only just scratched the surface in the varied support that Kingsway provide.

Kingsway has supported my father, who has Alzheimer's disease, at home since January of this year, taking over from another agency. I've been extremely impressed with their thorough and highly professional approach. They do everything they can to ensure they are providing the highest quality of care and check that they are maintaining high standards. The carers have been very friendly and helpful with my father, and he generally really enjoys the care calls. The office staff have been friendly and very efficient. I would recommend this agency without reservation.

Both my parents are 92 years old and until recently fairly independent. The initial care was for one hour per day in the morning, but after my father's fall breaking his shoulder rendering his left arm inoperative we increased the care to 3 times per day. Kingsway management were very helpful visiting Dad in hospital to assess his mobility and arranging for the hospital bed for his use. The carers are excellent providing assistance not only with the daily chores but also with conversation. My mother calls the carers 'my friends'. I highly recommend Kingsway Care.

We contacted Kingsway in 2023 and were briefed by the managing director and said yes. When Mum then decided she could manage without, we cancelled Kingsway. Despite this, the managing director gave me advice about how to deal with NHS discharge issues. In 2024 when Mum was hospitalised again I was fighting another too early discharge and called Kingsway, the managing director came in at the weekend, spent an hour with Mum and worked out the best way forward (we were not asked to pay for either consultation although we offered to l). Kingsway then became involved in talking to the hospital team, again not charging us for their help. When Mum was discharged they started to provide care. I have brain damage and so have personal experience of care agencies and can say Kingsway are stand-alone platinum standard care agency. The head office are amazing; the careers care. They will do things other care agencies refuse to do. If Mum becomes ill they contact the GP and hospital and get them moving in a way I have never been able to.