Home Instead (Lancaster & Morecambe)

I commissioned Home Instead (Lancaster & Morecambe) services to provide care for my Dad who needs help getting up and ready in the morning as well as support with general housework and medication. Excellent service was received right from the initial consultation. The professional approach put Dad at ease with the situation as he was initially very resistant. The staff always turn up at the scheduled time and Dad has got to build up a bond with everybody that visits which is great to see.

We wanted to say how well our mother was supported by the Home Instead team. The carers were kind, patient and totally professional with my mother and particularly in her last few days of life. They treated her with dignity at all times and were gentle and comforting. They were knowledgeable about giving care and were efficient as well as caring. They supported the whole family during this very difficult time and made this challenging period much more bearable. I would recommend them to any family needing care for their loved ones.

Having worked in the care sector myself, I was initially impressed with the professionalism of my mother's first visit, compiled with a very caring attitude. All Mum's carers are just that. They never rush her and are so tuned in to her needs. She likes them all and looks forward to seeing them. Having dealt with other care firms personally, I would rate Home Instead by far the best for our needs.

They arrive when they state on the rota so Dad knows who is coming and what time which is helpful for both Mum and Dad.

Absolutely first class service. All the staff are friendly, caring and extremely professional. The company were superb at adapting to our constantly changing needs. Nothing is too much trouble. They get my highest recommendation.

Professional service from all staff dealt with. Particularly like the app which provides an update when visit has been undertaken. Staff who have attended have always been very accommodating and friendly. Management team respond to queries in a timely and professional manner.

Excellent service from the start. Dad was sceptical about needing support at the end of his respite care but was willing to give it a go on the understanding that it could be flexed down (or up as required). Having experienced crisis care at one point, he was adamant that any care should be at a time that worked for him and not random times of the day. At 87 he was still mentally sharp but physically weakening and just needed a little help in the morning and evenings. Home Instead provided a regular set of carers at fixed times of the day who helped him with basic domestic tasks but most importantly spoke to him. Our conversation went from his list of medical complaints (many, some serious) to him recounting his conversations with his carers. He benefitted from the interaction and having meaningful conversations with people who really did care about him. It made a positive difference to the last months of his life. I definitely recommend.

Right from the initial assessment and meeting with the team, we knew my mother was safe in the caring hands of Home Instead (Lancaster & Morecambe). My 85-year-old mother is confined to a wheelchair following a stroke several years ago, and although at times, not the easiest person to care for, the caregiving team are excellent with her. Communication with the office has also been prompt, polite and efficient, and any minor hiccups quickly rectified. Would 100% recommend it for anyone in need of a care provider.

The policy of putting a small team of carers around Mum has been very successful. Mum suffers from dementia and has extreme anxiety around people coming and taking care of her. Staff have worked very hard finding the right carer to reassure and support Mum. All four members of her team show care and consideration and have established relationships with her. They also understand changes in her behaviour and report concerns if they think anything is unusual. They are also very reassuring to the family, as we know she is being looked after.

After using another care provider for the first time for my dad with Alzheimer’s and being completely dissatisfied with their service, we have been really pleased with the communication and care for Dad on a daily basis with Home Instead Lancaster. Any queries have been responded to and sorted quickly and it is great to read the caregivers daily responses and know how dad is each day. Everyone genuinely cares and it is lovely that a positive relationship is being built between my dad and those visiting him each day.