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Home Instead (Lancaster & Morecambe) has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (Lancaster & Morecambe) has 23 reviews.
Review from Tara K (Daughter of Client) published on 26 October 2021
Submitted via Website •
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Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)
Many thanks for your kind words. It was a pleasure for all the team to care for your Mother. Should she return in the future, we would be more than happy to start the service again.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Nadine W (Daughter of Client) published on 21 October 2021
Submitted via Postal Card •
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Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)
Thanks! It's great to hear that we're doing a good job to support your Mum in her own home; all the team will be very pleased to read this!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kim G (Daughter of Client) published on 3 August 2021
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Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)
Thank you, Kim. It's been a pleasure to provide care for your dad and I know all the carers really enjoy their visit.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 10 (9.985) out of 10 for Home Instead (Lancaster & Morecambe) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.985 for Home Instead (Lancaster & Morecambe) is calculated as follows: ( (65 Excellents x 5) + (1 Goods x 4) ) ÷ 66 Ratings = 4.985
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Lancaster & Morecambe) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Sep 2022
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Job Title: Owner
Joined: 2021
Having left the Royal Navy as a weapon engineer, where my role was to ensure all systems were maintained correctly and ready to use and also respond to emergencies, it was essential for me to carry on doing something that’s important and meaningful. Helping people to remain living in their own homes and helping out families in need definitely fits that bill! I was also very fortunate that during my time in the Royal Navy, I got to visit many interesting places including Tahiti, Pitcairn Island and Easter Island.
I’m really grateful to be in a role where I get to be involved in the local community and make a difference in so many people’s lives. Leading a team of Care Professionals and office staff who are passionate about making a difference in the lives of the elderly is a privilege. Watching them grow and develop while making a significant difference has a real feel-good factor to it.
In my spare time, I like to do anything that involves being outside and active! Whether that is hiking in the Lake District, mountain biking or just walking the dogs! When the weather is a bit more acceptable I also enjoy paddleboarding and kayaking. I’m an avid sports fan and enjoy watching all types of sports.
Job Title: Client Experience Manager
Joined: 2021
I began my career in care in 2001 when at college I took a placement at a day centre for the elderly and loved every minute of it. I then worked in a nursing home for a while before I joined a home care agency based in Kendal.
I worked my way through the company from care assistant to coordinator and loved the challenge that working in the busy office gave me. I stepped away from this role when I had my first child and returned to care homes to give me the flexibility I needed with a young family. I returned to home care as an administrator when my eldest child started school and, after that company, closing, I returned to the original care company I began working for at 18.
I took the role of care coordinator and moving and handling trainer. In this role, I was responsible for organising the care for my district and I maintained the moving and handling training for the whole company.
During my time here I obtained my Level 5 in leadership and management in health and social care and my moving and handling train the trainer qualification including moving and handling risk assessment training. In 2017 I had my second child and chose not to return to my coordinating role. I have been working as a dental receptionist in a busy dental practice in Milnthorpe for the last three years. Although this is quite a different role from my previous jobs, I have really enjoyed helping the patients, dentists, and other practice staff to ensure care and appointments run as smoothly as possible.
In my spare time, I enjoy spending time with my partner, Rob and our two children, Maisie, and Joseph. I also love baking. During the first lockdown, we had a baking day every week and baked various things such as cake, bread, and even hot cross buns. I enjoy walking with my family and have participated in two cross bay walks, both for charitable causes. I enjoy reading, crime and mystery books. I also enjoy watching various sports and documentaries on television, again crime documentaries are my favourite. Pre covid I attended a yoga class weekly and am looking forward to returning to face-to-face classes when this is possible.
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