Patkay Care Services

29 St Johns Road, Oasis Resource Centre, Huddersfield HD1 5DX
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9.8 42 Reviews
  • Patkay Care Services, Huddersfield
Patkay Care Services puts its clients at the centre of all care provided, offering a person-centred approach to enable those in need of care to remain in the comfort of their own homes and to live their lives to the full.

Patkay's comprehensive range of services caters to the unique needs of each individual client, offering assistance to adults, the elderly or people living with disabilities or dementia.

The holistic approach ensures that excellent support is received not only by clients but also by their families and everyone else involved in the process.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: from £26

Calls are a minimum of 30 minutes.
Private clients/ DIRECT PAYMENTS are charged on a weekly basis/ EVERY 4 WEEKS invoice.

These prices are only a guideline, please contact Patkay Care Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Patkay Care Services Ltd

Person in charge

  • Patience Karuwa (Manager)

Patkay Care Services Reviews (42)

9.8

Patkay Care Services has a Review Score of 9.8 (9.819) out of 10, based on 16 reviews in the last 2 years.
Over all time Patkay Care Services has 42 reviews.

Overall Experience
  • 34
  • 6
  • 2
  • 0
  • 0
Date Published
  • 42
  • 0
  • 5
  • 16
  • 26
Reviewer Connection to Patkay Care Services
  • 18
  • 10
  • 5
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from Michael S (Client) published on 20 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great team, thank you.
Reply from Patience Karuwa, Manager at Patkay Care Services

Thank you Michael, we really appreciate your support of our business and you have made it really easy for us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S M (Daughter-in-law of Client) published on 24 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law required care at short notice and I found Patkay Care Services to be incredibly professional and efficient at providing this care. They responded to the changes in the care requirements very quickly and without any hustle. They treated my mother as a priority and were very focused on
the quality of her care. The carers themselves were fantastic and I could not ask for anything more than what they have delivered, I could go to work without worrying. They took a genuine interest in my mother-in-law and would always spend extra time sitting and chatting with her once all her care needs had been met. The choice of carers couldn't have been better and my mother-in-law informed me that she genuinely felt valued and treated with respect. I would not hesitate in recommending them to friends and family and would be very happy to use them again in the future. Keep up the good work Patkay Care Services team.
Reply from Patience Karuwa, Manager at Patkay Care Services

We would like to thank you very much for the kind words and we are really pleased to hear that our team supported the family and were really helpful in the time of need.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Patkay Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Patkay Care Services is calculated as follows: ( (79 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Patkay Care Services is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Nov 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Patience

Patience Karuwa

Job Title: Services Manager Joined: 2014

My name is Patience Karuwa and I'm the Founder of Patkay care services since 2014. I'm from a mental health nurse background for the past 11yrs working in the national health services. During my career within NHS, I worked in the medium forensic services for 7 years I have gained valuable skills in working within the wider Multidisciplinary teams. Also, I have worked within mental health community services with older people specialising in dementia care. Having the opportunity to work with older people in the community I felt the motivation of making a difference in people's life-supporting them in their own homes and improving their quality of life providing so they can be home for as long as they want and avoid the admission into hospital and nursing homes. therefore I thought establishing this company was the stepping stone to supporting those in need.

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