Alina Homecare Leatherhead

Manor House, 19 Church Street, Leatherhead KT22 8DN
Review Us
9.9 21 Reviews
  • Alina Homecare Leatherhead, Leatherhead
Alina Homecare Leatherhead provides high-quality home care services to those in the Leatherhead and nearby areas to help people remain independent at home for longer.

The Leatherhead branch covers Ashtead, Betchworth and Brockham, Bookham, Box Hill, Cobham, Dorking, East Horsley, Effingham, Fetcham, Mickleham, Oxshott, Ranmore Common, Walton on the Hill, West Horsley & Westhumble.

Home care services include home care, domestic care and live-in care, as well as more specialist care services like disability support and complex care.

Respite care is also available to help family and carers who need a break.

The dignity and respect of individuals is a priority of staff at all times.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Sophie Wheeler (Branch Manager)

Alina Homecare Leatherhead Reviews (21)

9.9

Alina Homecare Leatherhead has a Review Score of 9.9 (9.930) out of 10, based on 10 reviews in the last 2 years.
Over all time Alina Homecare Leatherhead has 21 reviews.

Overall Experience
  • 21
  • 0
  • 0
  • 0
  • 0
Date Published
  • 21
  • 5
  • 8
  • 10
  • 11
Reviewer Connection to Alina Homecare Leatherhead
  • 14
  • 4
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Carol J (Daughter of Client) published on 24 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Alina Homecare after being let down by another carer at the last minute when I was due to go away for a few days. I booked a consultation visit and had wonderful carers visiting mum on a daily basis in time for me to go away. The Field Care Supervisor who visited us was so professional and
caring, I felt so reassured that mum would be well looked after. I need to say a huge 'thank you' to the carers who visit mum daily, they are amazing, nothing is too much for them and they adapt so quickly and easily to any extra requests for assistance. I thought mum would find it difficult adapting to carers coming in to help, I couldn’t have been more wrong, she actively looks forward to their daily visits. I can’t recommend Alina Homecare enough, reliable, trustworthy, kind, caring and so helpful.
Reply from Heidi Turner, Branch Manager at Alina Homecare Leatherhead

Thank you very much for your kind review. It is a pleasure to be able to help support your mum. We will be sure to pass this on to the team who will appreciate the lovely compliments.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Alina Homecare Leatherhead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.930 for Alina Homecare Leatherhead is calculated as follows: ( (54 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 57 Ratings = 4.93
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Leatherhead is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

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Meet the Team (1)

Sophia

Sophia

Job Title: Branch Manager Joined: 2023

Sophia feels passionately that people should be able to live at home for as long as possible should they choose to do so. Here at Alina Homecare, we are committed to making that possible.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Leatherhead to verify any information. View our terms and conditions. Alina Homecare Leatherhead has an Enhanced Service - more info.