Alina Homecare Brentwood

Suite 1, Ground Floor, 4 The Limes, Ingatestone CM4 0BE
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9.8 20 Reviews
  • Alina Homecare Brentwood, Ingatestone
Alina Homecare is a home care agency cover Brentwood and all nearby areas, providing flexible person-centred care services that enable people to stay at home for as long as possible.

The group operates a network of branches across England, with a full portfolio of homecare services for adults and children with conditions or disabilities that affect quality of life.

The Brentwood branch also covers Billericay, Chelmsford, Chipping Ongar, Hornchurch, Ingatestone, Kelvedon Hatch, Shenfield, Stock & Upminster.

Dignity and respect are practiced at all times by all of the agency staff.

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Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Joy Bradley (Branch Manager)

Alina Homecare Brentwood Reviews (20)

9.8

Alina Homecare Brentwood has a Review Score of 9.8 (9.808) out of 10, based on 13 reviews in the last 2 years. Over all time Alina Homecare Brentwood has 20 reviews.

Overall Experience

  • 16
  • 4
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Date Published

20
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13
7

Review from K E (Daughter of Client) published on 30 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina care we're booked to provide personal care for my mum Am and Pm


They put my mind at ease straight away
Very thorough in the preparation and gathering details


The girls who cared for my Mum were brilliant
Just what was needed


Thank you

Reply from Danielle O'Donnell, Operations Manager at Alina Homecare Brentwood

Thank you so much for taking the time to write this lovely review. I'm so pleased you're happy with the support provided. Ill be sure to pass this on to the care team.

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Review from Gary T (Son of Client) published on 28 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached Alina to provide some temporary care for my mother while her regular carer was away.
I was impressed that despite the short period of care they needed to provide, they made a lot of effort to understand what my mother liked and disliked, what her background was and how they might be able
to make her happy during their visits.
I was also impressed at the app. they used to make notes on each of their care visits. It was reassuring to see exactly what happened and when they visited.

Reply from Joy Bradley, Branch Manager at Alina Homecare Brentwood

Thank you so much for taking the time to leave this review. We are pleased you were happy with the high standard of care your Mother received. I will pass this on to the team and once again, thank you for the lovely review.

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Review from Rosemary D (Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff I have met are very good friendly and professional and nothing is to much trouble
I have recently required help from a carer the management came round within the hour and interviewed me to find out my requirement and the Carer started the next day Wonderful service

Reply from Joy Bradley, Branch Manager at Alina Homecare Brentwood

Thank you so much for taking the time to leave this review. We are pleased you are happy with the high standard of care you received . I will pass this on to the team and once again, thank you.

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Review from Jade F (Daughter-in-law of Client) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had an unexpected need to arrange care at my house for my father-in-law for 10 days, and from the moment we called, we were met with compassion, professionalism, and genuine warmth. Experience was nothing short of amazing.
The management team runs a tight ship with clear communication and an evident
commitment to high-quality care. The staff are truly lovely - attentive, kind, and always ready with a smile. It was clear they treated him with the respect and dignity he deserved.
We are incredibly grateful for the support and reassurance we received during what was a stressful time. I would not hesitate to recommend this care home to anyone in need of short or long-term care for a loved one.

Reply from Joy Bradley, Branch Manager at Alina Homecare Brentwood

Thank you so much for taking the time to leave this review. We are pleased you are happy with the high standard of care you received and glad we could support your father in law in the time he stayed with you . I will pass this on to the team and once again, thank you for the lovely review.

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Review from Linda W (Friend of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Efficient staff. The people that helped my friend are very helpful and always considered her feelings. They made sure she was safe and happy and any concerns were relayed back to the office.
The initial meeting was very thorough. Very efficient and I was confident that they would meet the needs
of my friend. They were very understanding when talking to my friend initially and explained everything to us in a very clear way.

Reply from Joy Bradley, Branch Manager at Alina Homecare Brentwood

Thank you so much for taking the time to leave this review. We are pleased you are happy with the high standard of care that your friend received. . . I will pass this on to the team and once again, thank you for the lovely review

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Review from Derek C (Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At first I was embarrassed but quickly put at ease I am treated with dignity and respect but also in a very kind way it's like having a friend in a way. Unfortunately we are limited on funds so can't have more hours at the moment although we would be very grateful for more help. The office staff are
really special very friendly but professional. The have been really helpful on a matter recently.
Thank for the help
Kind regards

Reply from Joy Bradley, Branch Manager at Alina Homecare Brentwood

Thank you so much for taking the time to leave this review. We are pleased you are happy with the high standard of care you received. I will pass this on to the team and once again, thank you for the lovely review

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Review from Derek C (Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say that I was very apprehensive to start, as the shower was personal, but my carer was very discreet and empathetic, I would recommend her and have to praise her work. She is very helpful as well I have trouble putting my socks on but she puts them on me every time now. Just a small thing
to some people but a real help. Many thanks.

Reply from Joy Bradley, Branch Manager at Alina Homecare Brentwood

Thank you for your lovely review and kind words. We are so pleased you are now finding our care works so well for you. We will share your review with our carers.

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Review from Emma D (Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received an amazing service from my carer who has been patient, caring, supportive and reassuring. She has assisted me in regard to community visits which can become extremely overwhelming and distressing.
The overall team have gone over and beyond with completing training in regard to my illness
to ensure that they offer the best support.
They remained in touch whilst I was recently admitted to hospital for 10 days. It is a shame that the 2 week notice period still applies to emergency hospital admissions because I could only inform in the day before and give notice for the following week but was still charged.
There does need to be more advice and support around hospital visits and changing/cancelling dates with notice as I haven't found this to be the easiest and this includes the Christmas period as I have a young family.
Nonetheless, I truly am thrilled with the service I am being provided and cannot praise my personal carer enough.

Reply from Joy Bradley, Branch Manager at Alina Homecare Brentwood

Thank you so much for taking the time to leave this review. We are pleased you are happy with the high standard of care and training provided and also that you feel that the team have been in close contact with you. We always try to be as flexible as possible regarding changes to visits to accommodate people's needs, alongside the need to maintain continuity of your care team. We will continue to work closely with you regarding this. I will pass this on to the team and once again, thank you for the lovely review.

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Review from Wendy H (Power of Attorney of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service user, is my cousin and I have POA.
She finds the Carers most helpful, good company, happy to take her out any time, and happy to listen to her telling stories about her past. She trusts them and relies on their daily companionship. They are able to cope with problems in the house (such
as lost keys, over-stocked fridge, unwanted phone calls etc) and are understanding and sympathetic to her mental health difficulties.
I would definitely recommend Alina Care Agency.

Reply from Joy Bradley, Branch Manager at Alina Homecare Brentwood

Thank you for your lovely review. We're so pleased you are happy with the quality of the care we provide for your cousin. I will inform the carers of the lovely feedback you have given. It is lovely to have the pleasure of looking after your Cousin.

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Review from Sara G (Daughter-in-law of Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been receiving 24-hour care for our parents, both of whom have various stages of Alzheimer's disease. The care has overall been to a high standard with the odd hiccup every now and then with different personalities. Any concerns have been dealt with quickly and efficiently and resolved with
care and respect.

Reply from Joy Bradley, Branch Manager at Alina Homecare Brentwood

Thank you so much for taking the time to leave this review. We are pleased you are happy with the high standard of care provided and also that you feel that any questions and concerns have been promptly dealt with, as you say, with care and respect. Once again, thank you.

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Review from Andy L (Son of Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team have been fantastic in providing care for my mum and dad. Even at short notice, they have been able to pull out all the stops to provide care. This staff are all friendly and have treated my parents with dignity and respect. Can not fault them.

Reply from Joy Bradley, Branch Manager at Alina Homecare Brentwood

Thank you for your lovely review. We're so pleased you are happy with the quality of the care we provide for your Parents and that we are able to put the care needed in place. I will inform the carers of the lovely feedback you have given. Thank you.

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Review from Jacqueline H (Friend of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Alina Home Care so professional, caring and polite. I have had dealings with a number of care companies as I was a ward sister, district nurse and practice nurse but Alina Home Care is far superior in all aspects. I would have no hesitation in recommending them to anyone that needs care.

Reply from Joy Bradley, Branch Manager at Alina Homecare Brentwood

Thank you for your lovely review. We're so pleased you are happy with the quality of the care we provide for your friend. I will inform the carers of the lovely feedback you have given. Thank you

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Review from Robert S (Son of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Alina Homecare very easy to deal with and they are very prompt to reply to queries. Also, they have proved reliable and try to be flexible wherever possible working around my mother's various medical and other appointments if they can. The carers have always been friendly and patient.

Reply from Joy Bradley, Branch Manager at Alina Homecare Brentwood

Thank you for your lovely review. We're so pleased you are happy with the quality of the care we are providing for your mum, I will pass on the lovely feedback to our carers.

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Review from Henry B (Husband of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been with Alina for over a year now I am pleased to say the service remains of the highest quality. Care is always compassionate and professional. Management and communication is everything I expect and all the staff are very pleasant and most helpful.

Reply from Claire Winn, Branch Manager at Alina Homecare Brentwood

Thank you very much for your wonderful review, it is a real pleasure. I will pass this on this review to all the amazing staff. Your kind words are highly appreciated. We will continue to offer the highest quality of care.

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Review from S H (Daughter-in-law of Client) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been very impressed with Alina from our first contact through to the weekly cleaning service they are now providing. The management were very professional when planning the service our family needed. The staff fulfilling the service are extremely friendly, caring, reliable and our family
immediately felt very comfortable. They clean very thoroughly and methodically ensuring all the agreed tasks are completed to a high standard. I would highly recommend Alina.

Reply from Claire Winn, Branch Manager at Alina Homecare Brentwood

Thank you so much for taking the time to leave us feedback. We really are grateful and appreciate you sharing your experience with us. It is lovely to hear that we are doing an amazing job here at Alina Homecare. I will make sure the care workers are aware of your kind words. It really is our pleasure to continue to support your family.

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Review from G A (Wife of Client) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very reliable, caring, and conscientious. Always arrive on time.

Reply from Deborah Cox, Registered Manager at Alina Homecare Brentwood

Thank you for your kind review. It is our pleasure to support you both and thank you for putting your faith in Alina Homecare.

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Review from Colin B (Husband of Client) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past few months, I have had a carer looking after my wife for 5 hours one day a week. This carer is excellent, very understanding, empathetic, and knowledgeable. I am totally confident in leaving my wife in her hands. I have been impressed with my contact with management in the agency; very
effective, informative, and helpful.

Reply from Deborah Cox, Branch Manager at Alina Homecare Brentwood

Thank you Colin for your kind words, I'm so pleased the support we give has made a difference to you both. I will make sure the carer is aware of how happy you are with the service she has given to you both.

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Review from William G (Client) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had no problems with Alina Homecare and find them most helpful at all times.

Reply from Deborah Cox, Branch Manager at Alina Homecare Brentwood

Thank you, William, we are pleased you are happy with the service we have provided to date. I will pass your compliment onto the team as it's always nice to receive positive feedback.

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Review from Julia L (Daughter of Client) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The agency and staff are wonderful. There is full communication with management if things change. If times for care need to be changed they do their utmost to help. They are honest, helpful, and communicate if there is a slight delay (normally only 10 minutes) which they specify may happen. They're
great.

Reply from Deborah Cox, Branch Manager at Alina Homecare Brentwood

Thank you Julia for your glowing compliment, I will make sure the care team are made aware of this. Communication is key to getting it right for your Mum, and you, and I'm so happy that we have the ability to do that and support your Mum in the best way possible.

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Review from Judy M (Sister of Client) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely reliable service. The staff are capable and very friendly. My brother's life has been much enhanced by the visits he receives from Alina Homecare. And I can rest up knowing that my brother's needs are being catered for. Excellent service. Thank you.

Reply from Deborah Cox, Branch Manager at Alina Homecare Brentwood

It's is our pleasure to support your brother, he makes the carers smile on every visit, he is an amazing person. Thank you for your generous comments and I will pass them on to the team.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Alina Homecare Brentwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Alina Homecare Brentwood is calculated as follows: ( (65 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 78 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Brentwood is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (1)

Joy

Joy

Job Title: Branch Manager

Joined: 2024

Joy has significant experience in the care sector and is proud to lead a Team of dedicated carers, who are committed to delivering the highest quality of care possible for their clients.

Frequently Asked Questions about Alina Homecare Brentwood

What Type of Services does Alina Homecare Brentwood offer?

Alina Homecare Brentwood offers Home Care.

How many Carers does Alina Homecare Brentwood employ?

Alina Homecare Brentwood employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Brentwood to verify any information. View our terms and conditions. Alina Homecare Brentwood has an Enhanced Service - more info.