Alcedo Care Chester

Ground Floor, 73 New Crane Street, Chester CH1 4JE
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9.6 22 Reviews
  • Alcedo Care Chester, Chester
Alcedo Care Chester aims to enrich lives and provide the best possible standard of care to people in the comfort of their own homes.

Alcedo Care takes pride in their work and has huge respect for their carers and the work they do, meaning they are fully supported to ensure each person in their care receives the highest quality of support.

They also provide care and services to care and nursing homes in the area.

Each member of staff has undergone an extremely rigorous selection process to ensure only the best are employed.

Care Provided by Alcedo Care Chester

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

We offer Domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.

These prices are only a guideline, please contact Alcedo Care Chester to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Danielle Morgan (Care Manager)
9.6

Alcedo Care Chester has a Review Score of 9.6 (9.621) out of 10, based on 11 reviews in the last 2 years.
Over all time Alcedo Care Chester has 22 reviews.

Overall Experience
  • 21
  • 0
  • 0
  • 0
  • 1
Date Published
  • 22
  • 1
  • 2
  • 11
  • 11
Reviewer Connection to Alcedo Care Chester
  • 8
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 22, showing 21-22
Review from Victoria C (Partner of Client) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First week of being with Alcedo Care has been an overall positive experience. It is clear that the carers we have met so far are passionate, kind, personable and experienced. They have taken time to get to know us and our needs. Not one visit has felt rushed, they all give 100% care and attention. No
issues at all!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Josephine S (Wife of Client) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No need for 200 words. Everything about the service is excellent, very pleasant carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for Alcedo Care Chester is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.621 for Alcedo Care Chester is calculated as follows: ( (59 Excellents x 5) + (1 Goods x 4) + (6 Very Poors x 1) ) ÷ 66 Ratings = 4.621
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Chester is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

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Meet the Team (3)

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Harriet Woodcock

Job Title: Care Manager Joined: 2025

Hi,


My name is Harriet and I am the Care Manager for Alcedo Care Chester.

Patricia

Patricia Doogan

Job Title: Care Assessor Joined: 2023

My name is Trish and I am the care assessor at Alcedo Care Chester. As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families.


These might be produced with the client alone, but sometimes might also involve other healthcare professionals. It is my responsibility to ensure our clients have the maximum amount of input possible into the care plan, and that it takes into account not only their personal and medical information, but their likes, dislikes, and what we can do to enrich their life and support independence.

Chloe

Chloe Jones

Job Title: Recruiter Manager Joined: 2023

My name is Chloe and I am the Recruiter at Alcedo Care Chester.


I have been working within the healthcare industry for the past 4 years doing recruitment and compliance. I have been at Alcedo Care since June and I love my job here as a recruiter being able to meet new people who are going to make a difference to our community. My role includes looking out for new talent, interviewing and getting quality applicants onboarded to bring outstanding care to our clients. The job itself has a purpose and that’s why I always put 110% into it. I always bring a smile to work and I love being a part of the Alcedo family.


Fun fact about me – I went on 8 holidays last year, I love travelling around and exploring new cultures.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Chester to verify any information. View our terms and conditions. Alcedo Care Chester has an Enhanced Service - more info.