Alcedo Care Chester

Ground Floor, 73 New Crane Street, Chester CH1 4JE
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9.5 22 Reviews
  • Alcedo Care Chester, Chester
Alcedo Care Chester aims to enrich lives and provide the best possible standard of care to people in the comfort of their own homes.

Alcedo Care takes pride in their work and has huge respect for their carers and the work they do, meaning they are fully supported to ensure each person in their care receives the highest quality of support.

They also provide care and services to care and nursing homes in the area.

Each member of staff has undergone an extremely rigorous selection process to ensure only the best are employed.

Care Provided by Alcedo Care Chester

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34
  • Weekly Live-in Care Fees: from £1605

We offer domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.

These prices are only a guideline, please contact Alcedo Care Chester to find out the exact price for your requirements.

Contact Alcedo Care Chester to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Alcedo Care Chester to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Danielle Morgan (Care Manager)
9.5

Alcedo Care Chester has a Review Score of 9.5 (9.500) out of 10, based on 10 reviews in the last 2 years.
Over all time Alcedo Care Chester has 22 reviews.

Overall Experience
  • 21
  • 0
  • 0
  • 0
  • 1
Date Published
  • 22
  • 0
  • 2
  • 10
  • 12
Reviewer Connection to Alcedo Care Chester
  • 8
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 22, showing 21-22
Review from Victoria C (Partner of Client) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First week of being with Alcedo Care has been an overall positive experience. It is clear that the carers we have met so far are passionate, kind, personable and experienced. They have taken time to get to know us and our needs. Not one visit has felt rushed, they all give 100% care and attention. No
issues at all!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Josephine S (Wife of Client) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No need for 200 words. Everything about the service is excellent, very pleasant carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Alcedo Care Chester is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.600 for Alcedo Care Chester is calculated as follows: ( (54 Excellents x 5) + (6 Very Poors x 1) ) ÷ 60 Ratings = 4.6
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Chester is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

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Meet the Team (6)

Laura

Laura Harrison

Job Title: Operations Manager Joined: 2023

Hi, my name is Laura, and I am the Operations Manager for Alcedo Care Chester.

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Danielle Morgan

Job Title: Care Manager Joined: 2025

Hi, I am Danielle and I am the Care Manager for Alcedo Care Chester. My role in is to oversee the day-to-day running of our home care service. I am responsible for ensuring that our service meets all legal and regulatory requirements (according to CQC), and to ultimately ensure that we are providing excellent quality, person-centred care to our clients.

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Elaine Ball

Job Title: Field Care Supervisor Joined: 2025

Hi, my name is Elaine, and I am the Field Care Supervisor for Alcedo Care Chester. My role includes carrying out spot-checks and supervisions with carers, making sure they are providing the high standards of care we strive for. I support the development and well-being of carers, making sure they are happy in their work and our clients are happy with the care delivered.

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Tracie Watson

Job Title: Care Coordinator Joined: 2025

Hi, my name is Tracie, and I am the Care Coordinator for Alcedo Care Chester. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our clients’ needs.

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Angharad Andrews

Job Title: Care Assessor Joined: 2025

Hi, my name is Angharad, and I am the Care Assessor for Alcedo Care Chester. As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families. These might be produced with the client alone, but sometimes might also involve other healthcare professionals. It is my responsibility to ensure our clients have the maximum amount of input possible into the care plan, and that it takes into account not only their personal and medical information, but also their likes, dislikes, and what we can do to enrich their lives and support independence.

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Rhoda Darfoor

Job Title: Operational Support Assistant. Joined: 2025

Hi, my name is Rhoda, and I am the Operational Support Assistant at Alcedo Care Chester. I work to fill our care jobs in Chester and the surrounding areas, and I am the first person you’ll be in touch with when you look to join Alcedo Care as a Chester care assistant or support worker.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Chester to verify any information. View our terms and conditions. Alcedo Care Chester has an Enhanced Service - more info.