Alcedo Care Chester

Ground Floor, 73 New Crane Street, Chester CH1 4JE
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9.5 22 Reviews
  • Alcedo Care Chester, Chester
Alcedo Care Chester aims to enrich lives and provide the best possible standard of care to people in the comfort of their own homes.

Alcedo Care takes pride in their work and has huge respect for their carers and the work they do, meaning they are fully supported to ensure each person in their care receives the highest quality of support.

They also provide care and services to care and nursing homes in the area.

Each member of staff has undergone an extremely rigorous selection process to ensure only the best are employed.
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Care Provided by Alcedo Care Chester

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

We offer Domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.

These prices are only a guideline, please contact Alcedo Care Chester to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Danielle Morgan (Care Manager)

Alcedo Care Chester Reviews (22)

9.5

Alcedo Care Chester has a Review Score of 9.5 (9.500) out of 10, based on 10 reviews in the last 2 years.
Over all time Alcedo Care Chester has 22 reviews.

Overall Experience
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Date Published
  • 22
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Reviewer Connection to Alcedo Care Chester
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Total of 22, showing 1-20
Review from Jennifer R (Daughter of Client) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alcedo Chester have been caring for my dad recently. They very kindly stepped in and cared for my dad at home when we thought he would have to go into a care home. The care my dad received from Alcedo Chester was outstanding. The carers are amazing, so lovely. They chatted to him whilst doing his care
which is so nice for him and for mum to hear too. The best care he has ever had. They went above and beyond offering to do little jobs for Mum in the house to when they had a little extra time. We are eternally grateful for your kindness.
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Review from J B (Husband of Client) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are friendly, kind and willing. They have become part of our life and it is always a pleasure to see them.
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Review from H T (Mother of Client) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with using Alcedo Care has been fantastic. Very relaxed while carer is here and carer is well mannered.
Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester
Thank you, from all the team at Alcedo Chester, for your positive feedback, we really appreciate it and its great to here we are providing a quality service.
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Review from L J (Mother of Client) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been amazing with me and my son, constant communication, very understanding. Professional and a full understanding of ASD and the behaviours that challenge. Management and office staff are all very understanding and very professional. All I can say is the whole team are fantastic, and
I feel relaxed and confident in the fact that my son is being well cared for each week. Thank you so much!
Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester
Thank you so much for your kind words, we are so happy that we are having a positive impact on you and your son. Many thanks from all the team for Alcedo Chester
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Review from Suzanne U (Daughter of Client) published on 11 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
We finished our agreement with Alcedo Care at the end of January and hoped that would be the last dealings we would have. To my horror we realised that they took over £350 from my mother-in-law's account at the end of April. When asked how they were able to do this when there was no direct debit set
up or without contacting us first, they admitted to using card details they had written down when they took a deposit to take a payment for an invoice they thought was outstanding. Absolutely disgraceful behaviour again from Alcedo and surely in breach of General Data Protection Regulations.
Reply from Andrew Boardman, Director at Alcedo Care Chester
We are sorry to see you post such a negative review Suzanne particularly since we remedied our error and apologised before you posted this review. Your mother-in-law's chosen method of payment was by…read more
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Review from J G (Wife of Client) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are always cheerful, helpful and professional in their work, treat my husband with dignity and respect. Always willing to advise if we have and problems (i.e. pressure sores or catheter issues).
Overall, they make a difficult way of life more bearable with their much-appreciated support.
Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester
Many thanks for your kind words and the team at Alcedo are happy to hear that our carers are supporting your husband with dignity and respect. It is our please to come and support you both each day.
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Review from R B (Niece of Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my aunt is given is amazing, the carers are kind and compassionate. They are so patient and understanding, allowing my aunt to do things in her own time to keep her independence. They are reliable and I feel confident that my family is in safe hands. The office staff have great communication
and always listen and respond. Best thing we did was to go to Alcedo Care for my aunt.
Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester
Thank you so much for your kind words, it is fantastic to hear Alcedo is supporting your Aunt with her independence and that you feel her care is safe. Thank you for your comments about the office…read more
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Review from K P (Mother of Client) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with my son's care they have made it so easy for me to leave him in their care.
Very happy with all the services Alcedo gives me and my son.
Reply from Jessica Armand, Operations Manager at Alcedo Care Chester
Thank you very much for your review. It is a pleasure to be able to support you. I will pass on your feedback to the staff who support you.
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Review from E M (Client) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly staff. Flexible and helpful with every need.
Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester
Thank you for your kind words, it is a pleasure to support you and we are very happy to see the staff are flexible and friendly.
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Review from K B (Husband of Client) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find Alcedo carers very pleasant. Also professional with my wife's care/needs.
Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester
Thank you so much for your kind words, we really appreciate the positive feedback.
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Review from Sylvia P (Client) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a road traffic accident, I needed care three times a day on my return from hospital. The care I received was thoughtful, helpful and appropriate. The carers were professional, kind and friendly.
Reply from Claire Culshaw, Registered Manager at Alcedo Care Chester
Thank you for your kind review Sylvia, it was lovely to have you back with Alcedo Care. We all would like to wish you the very best for the future.
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Review from Ian H (Son of Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum unfortunately has dementia and I was very concerned about how to manage her condition. Fortunately, we have Alcedo Care who have been at our side for the last couple of years. I can only describe them as brilliant, they are a professional and understanding team who always treat Mum with respect
and dignity. As Mum's condition changes so does Alcedo Care. They are always there for Mum, nothing is ever too much trouble and they are approachable 24 hours a day. To Mum, they are like another family member. Alcedo makes dealing with Mum's needs so much easier. Thank you Alcedo Care team so much.
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Review from Alison D (Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the service and feel I can contact admin at any time should I have any concerns over my care and treatment.
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Review from B K (Daughter of Client) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the care my mum has received has been excellent. All the carers have been patient and very caring towards my mum and myself. They all have a really friendly approach.
Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester
Thank you so much for your kind words, we are so happy that our carers are supporting you and your mum with a professional and friendly approach, we appreciate you taking the time to leave us such a…read more
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Review from M H (Client) published on 28 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think all the carers are marvellous and are very good company for me.
Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester
Lovely to hear that you are very happy with our carers and the service overall, its a pleasure supporting you.
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Review from J C (Client) published on 28 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My overall experience has been one of caring and professional. The staff have excellent communication skills and I feel I have utmost care and attention. We have built a rapport over a small time. It's a grand time when they visit and I feel really content.
Reply from Tom Wilkes, Registered Manager at Alcedo Care Chester
Our carers have a brilliant repour with you and the family so it's wonderful to hear that they are happy with the care we deliver.
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Review from S C (Client) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been nothing but enjoyable, professional and worth every penny. I have experience with other firms but I'm an Alcedo girl through and through.
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Review from Susan F (Relative of Client) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Carers are very pleasant and friendly and very supportive.
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Review from J D (Client) published on 5 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alcedo Care staff have been nothing but phenomenal with me. All the staff are so professional, genuinely care and make me feel dignified in the care I receive. I also have really bad mental health, they have handled it so well and kept me safe and at times sane.
From the staff to management, I want
to say a massive thank you for all you do. It's not an easy ride but you make it manageable and I'm so grateful from the bottom of my heart.
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Review from E R (Client) assisted by family/friend published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone that comes is professional but friendly. I feel safe and comfortable. The carers are reliable and the office staff call me if any changes and are lovely to me.
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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Alcedo Care Chester is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.600 for Alcedo Care Chester is calculated as follows: ( (54 Excellents x 5) + (6 Very Poors x 1) ) ÷ 60 Ratings = 4.6
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Chester is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (3)

Laura

Laura Harrison

Job Title: Operations Manager Joined: 2023

Hi, my name is Laura, and I am the Operations Manager for Alcedo Care Chester.

No image found

Danielle Morgan

Job Title: Care Manager Joined: 2025

Hi, I am Danielle and I am the Care Manager for Alcedo Care Chester. My role in is to oversee the day-to-day running of our home care service. I am responsible for ensuring that our service meets all legal and regulatory requirements (according to CQC), and to ultimately ensure that we are providing excellent quality, person-centred care to our clients.

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Elaine Ball

Job Title: Field Care Supervisor Joined: 2025

Hi, my name is Elaine, and I am the Field Care Supervisor for Alcedo Care Chester. My role includes carrying out spot-checks and supervisions with carers, making sure they are providing the high standards of care we strive for. I support the development and well-being of carers, making sure they are happy in their work and our clients are happy with the care delivered.

Frequently Asked Questions about Alcedo Care Chester

What Type of Services does Alcedo Care Chester offer?

Alcedo Care Chester offers Home Care.

How many Carers does Alcedo Care Chester employ?

Alcedo Care Chester employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Chester to verify any information. View our terms and conditions. Alcedo Care Chester has an Enhanced Service - more info.