Alcedo Care Cheshire West & Wirral

Lee, Elaine and the Chester team are doing an exceptional job looking after my elderly mother, a 90 y/o dementia patient whose needs are constantly changing. She wants to live "independently" for as long as possible and the Alcedo team are key to making this happen. Thanks go to all of them.

Everyone who has come in to me have been so caring and kind and so helpful.

We had a very rocky start last summer. Since changes to management and other staff things have improved significantly. My son now has three regular carers and we have settled into a good routine with them all.

On the whole good. Some carers more professional than others.

The carers are reliable and always take their time to understand her needs and routine. Communication with me and her son has been excellent. Having the care gives us peace of mind.

I was very pleased with the care I get from the carers, they were brilliant. They made my day brighter. The carers were so kind and helpful. I couldn't ask for better.

This experience has been 'eye opening'. The member of staff who visited me has been gracious and totally openly informative on many aspects of their work and helpful when I needed advice.

Since becoming a client of Alcedo Care, I have found the company and staff very efficient and professional. The care I am receiving is very good and not want to be anywhere else.

Company and carers are great, very professional and caring with dignity.

My experience with Alcedo is brilliant. Riley is always treated with dignity, they are very kind with him and I trust them completely.

Mum has been with Alcedo for 3 years now, and we have seen a lot of carers and even management come and go. Last summer was chaos in terms of 'revolving doors' of personnel, and we had to make a formal complaint. That said, since Danyelle and her team took over, all has changed for the better. She has brought more structure, balance and an empathetic approach. The culture has radically improved, which is evident in the carers' confidence levels and attitudes. All round training is also better, with greater diligence and respect. I know my mum feels safe and well cared for now.

Alcedo Chester have been caring for my dad recently. They very kindly stepped in and cared for my dad at home when we thought he would have to go into a care home. The care my dad received from Alcedo Chester was outstanding. The carers are amazing, so lovely. They chatted to him whilst doing his care which is so nice for him and for mum to hear too. The best care he has ever had. They went above and beyond offering to do little jobs for Mum in the house to when they had a little extra time. We are eternally grateful for your kindness.

The carers are friendly, kind and willing. They have become part of our life and it is always a pleasure to see them.

All of the staff have been so helpful and made me feel comfortable and like family. I enjoy them coming to visit they have helped build my confidence and also made me realise that I can trust people.

My experience with using Alcedo Care has been fantastic. Very relaxed while carer is here and carer is well mannered.

I would highly recommend Alcedo Care for all your care needs they are very kind and helpful and most of all they care for not just the client but all their family. I highly recommend this company.

The carers who looked after my Mum were amazing! They were caring, thoughtful, and professional. My Mum has advanced dementia and she was treated with dignity and respect. The service provided from the care assessment to the care itself was first class. I can highly recommend Alcedo Care Wirral!

The staff have been amazing with me and my son, constant communication, very understanding. Professional and a full understanding of ASD and the behaviours that challenge. Management and office staff are all very understanding and very professional. All I can say is the whole team are fantastic, and I feel relaxed and confident in the fact that my son is being well cared for each week. Thank you so much!

We finished our agreement with Alcedo Care at the end of January and hoped that would be the last dealings we would have. To my horror we realised that they took over £350 from my mother-in-law's account at the end of April. When asked how they were able to do this when there was no direct debit set up or without contacting us first, they admitted to using card details they had written down when they took a deposit to take a payment for an invoice they thought was outstanding. Absolutely disgraceful behaviour again from Alcedo and surely in breach of General Data Protection Regulations.

Overall, they make a difficult way of life more bearable with their much-appreciated support.