We offer Domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.
These prices are only a guideline, please contact Alcedo Care Chester to find out the exact price for your requirements.
Alcedo Care Chester has a Review Score of 9.6 (9.621) out of 10, based on 11 reviews in the last 2 years.
Over all time Alcedo Care Chester has 22 reviews.
5.0 out of 5
5.0 out of 5
5.0 out of 5
Thank you, from all the team at Alcedo Chester, for your positive feedback, we really appreciate it and its great to here we are providing a quality service.
5.0 out of 5
Thank you so much for your kind words, we are so happy that we are having a positive impact on you and your son. Many thanks from all the team for Alcedo Chester
1.0 out of 5
We are sorry to see you post such a negative review Suzanne particularly since we remedied our error and apologised before you posted this review. Your mother-in-law's chosen method of payment was by card, it is clearly stated in the terms and conditions that we can keep the details on file. We agreed in January that the standard of care we had delivered was below the five star standard of care we endeavour to deliver every time because of this we agreed to write off the costs for the care delivered. Unfortunately due to an administrative error the credit note wasn't correctly allocated and a member of the accounts team presumed that the payment was outstanding and cleared the balance down using a payment from the card on file. We discussed this with you, apologised for our error and refunded the money immediately. I'm sure it was an oversight that you seem to have missed this element out from your review. Regarding your comment that this was a GDPR breach I can assure you it wasn't.
5.0 out of 5
Many thanks for your kind words and the team at Alcedo are happy to hear that our carers are supporting your husband with dignity and respect. It is our please to come and support you both each day.
5.0 out of 5
Thank you so much for your kind words, it is fantastic to hear Alcedo is supporting your Aunt with her independence and that you feel her care is safe. Thank you for your comments about the office staff as we understand great communication is vital to be able to support our clients' needs.
5.0 out of 5
Thank you very much for your review. It is a pleasure to be able to support you. I will pass on your feedback to the staff who support you.
5.0 out of 5
Thank you for your kind words, it is a pleasure to support you and we are very happy to see the staff are flexible and friendly.
5.0 out of 5
Thank you so much for your kind words, we really appreciate the positive feedback.
5.0 out of 5
Thank you for your kind review Sylvia, it was lovely to have you back with Alcedo Care. We all would like to wish you the very best for the future.
5.0 out of 5
5.0 out of 5
5.0 out of 5
Thank you so much for your kind words, we are so happy that our carers are supporting you and your mum with a professional and friendly approach, we appreciate you taking the time to leave us such a lovely review
5.0 out of 5
Lovely to hear that you are very happy with our carers and the service overall, its a pleasure supporting you.
5.0 out of 5
Our carers have a brilliant repour with you and the family so it's wonderful to hear that they are happy with the care we deliver.
5.0 out of 5
5.0 out of 5
5.0 out of 5
5.0 out of 5
The Review Score of 9.6 (9.621) out of 10 for Alcedo Care Chester is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Alcedo Care Chester is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Hi,
My name is Harriet and I am the Care Manager for Alcedo Care Chester.
My name is Trish and I am the care assessor at Alcedo Care Chester. As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families.
These might be produced with the client alone, but sometimes might also involve other healthcare professionals. It is my responsibility to ensure our clients have the maximum amount of input possible into the care plan, and that it takes into account not only their personal and medical information, but their likes, dislikes, and what we can do to enrich their life and support independence.
My name is Chloe and I am the Recruiter at Alcedo Care Chester.
I have been working within the healthcare industry for the past 4 years doing recruitment and compliance. I have been at Alcedo Care since June and I love my job here as a recruiter being able to meet new people who are going to make a difference to our community. My role includes looking out for new talent, interviewing and getting quality applicants onboarded to bring outstanding care to our clients. The job itself has a purpose and that’s why I always put 110% into it. I always bring a smile to work and I love being a part of the Alcedo family.
Fun fact about me – I went on 8 holidays last year, I love travelling around and exploring new cultures.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Chester to verify any information. View our terms and conditions. Alcedo Care Chester has an Enhanced Service - more info.
