Alcedo Care Wigan

Review from Fiona

Many thanks

My experience with Alcedo Care over the past four years has been nothing short of exceptional. Their friendly, reliable, knowledgeable, and caring staff have consistently gone above and beyond to provide outstanding support. The personalized approach, coupled with their unwavering dedication to excellence, has made a significant difference in my life. I am deeply grateful for the care and compassion they have shown, and I wholeheartedly recommend Alcedo Care to anyone in need of high-quality support services.

Over the summer we have had one of our own carers off work on long term sick, without the help of Alcedo I would have struggled to look after my son properly, they have been a god send to me and my family.

They are always great with my meds and if any issues arise they are prompt to fix them. They are kind and compassionate.

Absolutely brilliant company and helped give me a lot more independence after becoming disabled. My family life has improved greatly by their wonderful carers and I feel like they are part of the family themselves. My two young babies adore them and I don't know what we would do without them ourselves.

I thought that having carers to support Mum at key times during the day would be a source of support and much-needed respite from my caring role. Unfortunately it has been a huge source of stress!

They can't do enough for her.

One member of staff in particular is a lovely lady who always goes above and beyond. The carers always make sure all tasks are completed for me and my dog. They are always so respectful to myself and our house. No tasks are too small or too big for them. I love being a client of Alcdeo.

We have been with Alcedo Care for a year. Love how the staff are trained for individual packages. Very supportive of client with complex needs and parent, as we come as one. Worth every penny for the support we've both received in difficult circumstances, plus advertised them on my daughter's global page and got a lot of likes.

I am very happy with my regular - they go above and beyond for myself and my husband. Especially one of the carers.

I found all of them very pleasant and helpful. I have gained my independence back thanks to them.

I am the mother of your client. You have wonderful girls that work there. You try to make sure there is consistency so that my daughter is not upset which she would be if no consistency. My daughter has autism and they complete her needs every time with dignity kept for her, sometimes I even get to have a small chat as I am housebound due to my arthritis. The girls we have now are lovely and my daughter has built a bond with them. Not sure if I could name them but they are fantastic with my daughter. Thank you, they do the job I no longer can and they are fab doing it!

My only critique of the care overall has been some difficulty ensuring I get the same person each time, with plenty of notice in advance of the hours which are important factors with my autism and anxiety disorder but I understand that this is difficult to achieve.

Good communication from the office and carers alike.

Alcedo Care Wigan have gone above and beyond for my brother, could not fault them whatsoever. Always pleasant and on time my family would be lost without Alcedo Care Wigan, thank you so much for all you have done

What more can I say 5 stars, 10 stars, brilliant company. My mum has really become so much more settled, carers are outstanding. There is never a problem when I phone the office. The deputy manager has been my rock and everyone in the office. Would highly recommend Alcedo, finally my mum is getting the perfect care and understanding of her Dementia and all her needs. This has been a great help to me as I have been mum's 24/7 carer for a while now and I totally feel so happy to have you, supporting not only mum but me, total professionalism by all staff. Carers are outstanding, several in particular. I've met these carers and mum loves every one of you that visit her. If anyone is thinking about a 100% care provider Alcedo is the one I would say is simply the best. Appreciate you all.

The care my husband received was exceptional. He was treated with kindness, gentleness and with the utmost respect so that the last weeks of his life were made as comfortable as possible. My grateful thanks to all concerned.

So far, very happy with the care package put in place. The carers have interacted with my dad and have encouraged him to chat (he's a quiet one!) It's a relief knowing he's safe in your hands.

5 months ago I was struggling to look after my nan who is 87 years of age and lives on her own. After months of trying to find homecare, I came across Alcedo Care Wigan, I rang them up to see if somebody could come out and see what they could do and help me. They sent a young lady the day after out to meet me and nan and went through what you as a company provide in homecare. I was very happy and started that week, since then I can't praise the staff any more, the carers go above and beyond for the care we receive for my nan and I am very grateful. She has not managed to get out last year due to covid, but since being at Alcedo Care, she has been doing a lot better and now she is going out every week with the carers like to the garden centre (which she loves her garden), tea rooms, shopping, arts and crafts etc. All I can say really about Alcedo Care is that the company is fantastic and would highly recommend.