Alcedo Care Wigan

675 Ormskirk Road, Pemberton, Wigan WN5 8AH
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9.7 28 Reviews
  • Alcedo Care Wigan, Wigan
Alcedo Care Wigan strives to enrich lives and support independence, providing a range of services to enable people in the community to remain comfortably in their own homes.

All staff have been through a rigorous selection process to ensure that each service user will receive the highest levels of care and support possible. Each member of the team takes great pride in their work and care for people in a professional and non-intrusive way.

The range of services include dementia care, elderly care, respite care, brain injury care, supported living as well as end of life care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

We offer Domiciliary care, complex clinical and complex mental health care to both adults and children. We provide support from 30-minute visits right through to 24 hours. Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.

These prices are only a guideline, please contact Alcedo Care Wigan to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Mel Lyon (Manager)

Alcedo Care Wigan Reviews (28)

9.7

Alcedo Care Wigan has a Review Score of 9.7 (9.727) out of 10, based on 11 reviews in the last 2 years.
Over all time Alcedo Care Wigan has 28 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alcedo Care Wigan
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Total of 28, showing 1-20
Review from Michelle D (Daughter of Client) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From day 1, alcedo have been first class.
This is a new thing for us and hoped everything would be ok. I need not have worried as the staff have been amazing, kind and caring. The carers are superb with dad. Follow up calls as well asking how dad was.
Many thanks
Reply from Karen Siddeley, Registered Manager at Alcedo Care Wigan

Thankyou for your lovely feed back, it has been great working with you both.

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Review from Stephen B (Client) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with Alcedo Care over the past four years has been nothing short of exceptional. Their friendly, reliable, knowledgeable, and caring staff have consistently gone above and beyond to provide outstanding support. The personalized approach, coupled with their unwavering dedication to excellence,
has made a significant difference in my life. I am deeply grateful for the care and compassion they have shown, and I wholeheartedly recommend Alcedo Care to anyone in need of high-quality support services.
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Review from Wendy P (Mother of Client) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have needed to rely on Alcedo Care for help when our own carers have been unavailable, they have proved to be professional, reliable and consistent, which has meant the stress of difficult situations has been very much reduced.
Over the summer we have had one of our own carers off work on long term
sick, without the help of Alcedo I would have struggled to look after my son properly, they have been a god send to me and my family.
Reply from Jessica Armand, Operations Manager at Alcedo Care Wigan

Thank you kindly for your review. We take pride in being able to deliver the best possible support. We have passed your feedback over to the team.

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Review from Charlotte B (Client) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My carers have become family to me, they are always there with a kind word or an ear.
They are always great with my meds and if any issues arise they are prompt to fix them. They are kind and compassionate.
Reply from Jessica Armand, Operations Manager at Alcedo Care Wigan

Thank you for your review, it is a pleasure to support you. I will pass the feedback on to the carers who I'm sure will be delighted.

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Review from S B (Client) published on 15 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely brilliant company and helped give me a lot more independence after becoming disabled. My family life has improved greatly by their wonderful carers and I feel like they are part of the family themselves. My two young babies adore them and I don't know what we would do without them ourselves.
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Review from C E (Daughter of Client) published on 10 July 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
This service is mediocre at best. My main concern is medication and timing of visits. But there are other concerns as well. Inconsistency of carers and their practice. Which is fundamental to good practice in dementia care. Some carers do not read the tasks. There have been at least 3 medication errors.
A lot of the staff accept Mum's first refusal to have personal care or change her inco pads, instead of trying to encourage participation. I appreciate that there are time constraints, but some carers really don't try. One carer is excellent and never fails to maintain Mum's dignity and hygiene, but she is the only exception. A lot of the carers lack initiative and are very task-orientated. Some of them are very loud, which Mum does not always appreciate.
I thought that having carers to support Mum at key times during the day would be a source of support and much-needed respite from my caring role. Unfortunately it has been a huge source of stress!
Reply from Jessica Armand, Operations Manager at Alcedo Care Wigan

I am very sorry that the service has not met your expectations. I can assure you that these concerns are being dealt with by our branch manager and we are committed and dedicated to improving your experience.

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Review from Janet J (Mother of Client) published on 30 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are brilliant they sort out all our family member's needs.
They are very caring and listen and are considered, understanding.
They can't do enough for her.
Reply from Anita Brickles, Operations Manager at Alcedo Care Wigan

Thank you for taking the time to post such a kind review - I know how much the carers love coming to visit. I'm delighted to pass your comments on to our care team.

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Review from Bethany C (Client) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One member of staff in particular is a lovely lady who always goes above and beyond. The carers always make sure all tasks are completed for me and my dog. They are always so respectful to myself and our house. No tasks are too small or too big for them. I love being a client of Alcdeo.
Reply from Mel Lyon, Registered Manager at Alcedo Care Wigan

Thank you for your lovely feedback. We will certainly pass on your kind words to the carer who supports you and your dog. We love having you here at Alcedo and we look forward to continuing to support you with anything you require.

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Review from M M (Mother of Client) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been with Alcedo Care for a year. Love how the staff are trained for individual packages. Very supportive of client with complex needs and parent, as we come as one. Worth every penny for the support we've both received in difficult circumstances, plus advertised them on my daughter's global
page and got a lot of likes.
Reply from Rachael Taylor, Manager at Alcedo Care Wigan

Thank you for your fantastic feedback, we will ensure to pass all positives to the staff who support. We will look to continue to give the best quality care.

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Review from V I (Wife of Client) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my regular - they go above and beyond for myself and my husband. Especially one of the carers.
Reply from Rachael Taylor, Registered Manager at Alcedo Care Wigan

Thank you for your lovely feedback. We look forward to your continued support and we also look forward to continuing to provide a high level of quality care. We will ensure your feedback is passed on to the carers.

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Review from D M (Client) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all of them very pleasant and helpful. I have gained my independence back thanks to them.
Reply from Rachael Taylor, Manager at Alcedo Care Wigan

We are so happy to hear we supported you to gain back your independence. Thank you for your feedback.

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Review from Gaynor B (Mother of Client) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the mother of your client. You have wonderful girls that work there. You try to make sure there is consistency so that my daughter is not upset which she would be if no consistency. My daughter has autism and they complete her needs every time with dignity kept for her, sometimes I even get to
have a small chat as I am housebound due to my arthritis. The girls we have now are lovely and my daughter has built a bond with them. Not sure if I could name them but they are fantastic with my daughter. Thank you, they do the job I no longer can and they are fab doing it!
Reply from Jessica Armand, Deputy Manager at Alcedo Care Wigan

Thank you for your lovely review. It is a pleasure to be able to support your daughter and yourself. I have passed these lovely words onto the staff who visit.

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Review from Lee W (Client) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care I have received, primarily from one carer has been outstanding. Because of my autism/anxiety, it can be difficult to find the right balance between encouraging my capabilities and independence when I'm feeling more able and being supportive and patient when I'm less able, but one carer has
balanced this perfectly, and I could not be happier with the care they have provided. I never feel patronised or isolated which is often the case with others in my life.
They are a credit to the company and whenever I think about or talk about Alcedo Care, I will think of the great experiences the carers have provided me with. I have been able to experience and achieve more under her care within two months than I was able to for many years alone.
My only critique of the care overall has been some difficulty ensuring I get the same person each time, with plenty of notice in advance of the hours which are important factors with my autism and anxiety disorder but I understand that this is difficult to achieve.
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Review from Stephen L (Client) published on 28 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very good service was provided by Alcedo Wigan. All shifts were covered, no cancellations which, apart from the quality of carer, is the number 1 consideration for us. They were even able to cover 2 extra shifts that we needed at short notice.
Good communication from the office and carers alike.
Reply from Jessica Armand, Deputy Manager at Alcedo Care Wigan

Thank you for your review. We do try our very best for every customer and their families. We look forward to continuing to support.

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Review from D B (Sister of Client) published on 20 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alcedo Care Wigan have gone above and beyond for my brother, could not fault them whatsoever. Always pleasant and on time my family would be lost without Alcedo Care Wigan, thank you so much for all you have done
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Review from Margaret T (Daughter of Client) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What more can I say 5 stars, 10 stars, brilliant company. My mum has really become so much more settled, carers are outstanding. There is never a problem when I phone the office. The deputy manager has been my rock and everyone in the office. Would highly recommend Alcedo, finally my mum is getting
the perfect care and understanding of her Dementia and all her needs. This has been a great help to me as I have been mum's 24/7 carer for a while now and I totally feel so happy to have you, supporting not only mum but me, total professionalism by all staff. Carers are outstanding, several in particular. I've met these carers and mum loves every one of you that visit her. If anyone is thinking about a 100% care provider Alcedo is the one I would say is simply the best. Appreciate you all.
Reply from Jessica Armand, Registered Manager at Alcedo Care Wigan

Thank you so much for your review. It is an absolute pleasure to support not only Mum but yourself. I have forwarded your kind words to the staff team who support Mum.

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Review from L B (Wife of Client) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my husband received was exceptional. He was treated with kindness, gentleness and with the utmost respect so that the last weeks of his life were made as comfortable as possible. My grateful thanks to all concerned.
Reply from Jessica Armand, Deputy Manager at Alcedo Care Wigan

Thank you for your kind words. Our thoughts and love are with you and your family.

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Review from Victora I (Daughter of Client) published on 25 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far, very happy with the care package put in place. The carers have interacted with my dad and have encouraged him to chat (he's a quiet one!) It's a relief knowing he's safe in your hands.
Reply from Jessica Armand, Registered Manager at Alcedo Care Wigan

Thank you for your lovely review. It's a pleasure to be able to support such a lovely gentleman.

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Review from B E (Grandson of Client) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
5 months ago I was struggling to look after my nan who is 87 years of age and lives on her own. After months of trying to find homecare, I came across Alcedo Care Wigan, I rang them up to see if somebody could come out and see what they could do and help me. They sent a young lady the day after out
to meet me and nan and went through what you as a company provide in homecare. I was very happy and started that week, since then I can't praise the staff any more, the carers go above and beyond for the care we receive for my nan and I am very grateful. She has not managed to get out last year due to covid, but since being at Alcedo Care, she has been doing a lot better and now she is going out every week with the carers like to the garden centre (which she loves her garden), tea rooms, shopping, arts and crafts etc. All I can say really about Alcedo Care is that the company is fantastic and would highly recommend.
Reply from Jessica Armand, Registered Manager at Alcedo Care Wigan

Thank you for your lovely review. It was an absolute pleasure supporting your nan and your family. I will pass the lovely feedback on to the carers.

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Review from H S (Mother of Client) published on 6 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
This agency offered us as a family the world. We said what hours and what days we needed, yes no problem said the manager that came out, only to find they cannot provide. Staff being told different times, no communication from management when they say they will phone back. Promises, promises but always
let down. All they said is sorry, they don’t think about how it would affect my child with autism to be told no dancing this week. The turnover of staff is appalling, but having said that the ones who have come here have been amazing and they are a loss to the company. If I had found this out before we would never have signed up. On joining this company it was a relief for me and my family, to eventually have a break, from all the stress and anxiety. We could not even go to the shop, have any respite, and because the care hasn’t been up to standard as promised, my and my family's well-being has significantly decreased, which causes so much stress in our house and worry.
Reply from Andrew Boardman, Director at Alcedo Care Wigan

We are very sorry we have fallen short of your expectations however we had no alternative but to withdraw our services from the care package we were providing for your child. We always do our best to work with our clients and their relatives but there comes a point when we can no longer put up with our staff being subjected to the level of abuse, they have suffered from yourself. It is totally untrue to say we don't think about all our clients and how our level of care impacts on each aspect of their care, our team are devastated we have had to walk away from the care of your child, but you have left us with no alternative.


If we address some of the comments you have stated as "facts". Our staff turnover is extremely low, and our retention is 70% better than the sector average and we haven't lost any staff members.


I am truly sorry that we couldn't continue to provide care. I wish you luck finding a replacement care company and would urge you not to treat them the same way.

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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Alcedo Care Wigan is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.727 for Alcedo Care Wigan is calculated as follows: ( (59 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 66 Ratings = 4.727
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Wigan is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (2)

Karen

Karen Siddeley

Job Title: Operations Manager Joined: 2019

Hi, my name is Karen, and I am the Operations Manager of Alcedo Care Wigan. I started with Alcedo Care in 201,9 and I have loved every minute of it!


I started as a Home Care Worker in February 2019 and gradually progressed to Operations Manager. I am very passionate about providing high-quality care services, and I love my job!

Rachel

Rachel

Job Title: Lead Care Co-Ordinator Joined: 2022

Hi, My name is Rachel and I started with Alcedo at the start of 2022. I am currently studying for my NVQ Level 3 in Health and Social Care and I am looking forward to finishing this.


I have experience in Health Care and Retail. My job before Alcedo Care was as a manager in a very busy nationwide retailer.


I currently Co-Ordinate all care calls with my assistant Co-Ordinator. To ensure both staff and customers receive the correct visits at the correct times.


I enjoy helping both staff and customers.

Frequently Asked Questions about Alcedo Care Wigan

What Type of Services does Alcedo Care Wigan offer?

Alcedo Care Wigan offers Home Care & Nursing Care.

How many Carers does Alcedo Care Wigan employ?

Alcedo Care Wigan employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Wigan to verify any information. View our terms and conditions. Alcedo Care Wigan has an Enhanced Service - more info.