Alcedo Care Wigan

675 Ormskirk Road, Pemberton, Wigan WN5 8AH
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9.6 27 Reviews
  • Alcedo Care Wigan, Wigan
Alcedo Care Wigan strives to enrich lives and support independence, providing a range of services to enable people in the community to remain comfortably in their own homes.

All staff have been through a rigorous selection process to ensure that each service user will receive the highest levels of care and support possible. Each member of the team takes great pride in their work and care for people in a professional and non-intrusive way.

The range of services include dementia care, elderly care, respite care, brain injury care, supported living as well as end of life care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

We offer Domiciliary care, complex clinical and complex mental health care to both adults and children. We provide support from 30-minute visits right through to 24 hours. Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.

These prices are only a guideline, please contact Alcedo Care Wigan to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Mel Lyon (Manager)

Alcedo Care Wigan Reviews (27)

Total of 27, showing 21-27
9.6

Alcedo Care Wigan has a Review Score of 9.6 (9.600) out of 10, based on 10 reviews in the last 2 years. Over all time Alcedo Care Wigan has 27 reviews.

Overall Experience

  • 22
  • 3
  • 0
  • 1
  • 1

Date Published

27
1
4
10
17

Review from F C (Friend of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are fantastic, nothing is too much trouble. Through covid, they nipped to the shops and chemist so that my friend had everything he needed. Most of all they were his company and companions. I can't thank them enough.

Reply from Claire Culshaw, Registered Manager at Alcedo Care Wigan

Thank you for your lovely review, we always go above and beyond for all our customers.

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Review from Paul T (Client) published on 13 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great communication, flawless care experience. The carer was polite, pleasant, punctual, and attentive. Would use again and recommend to others.
The only very minor negative is that Alcedo are slightly more expensive than other agencies I’ve used, but they’re certainly much better at communicating
than other agencies!

Reply from Jessica Armand, Deputy Manager at Alcedo Care Wigan

Thank you for your kind words. I have passed this over to the ladies who have supported you. If you should require any further support in the future, please get in contact with us.

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Review from D H (Grandson of Client) published on 13 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo care in Wigan has been great. They are very informative and supportive, not just to my nan but also to the family. The staff are really friendly, caring and always go the extra mile. I would highly recommend this company to others.

Reply from Jessica Armand, Deputy Manager at Alcedo Care Wigan

Thank you for your review. Here at Alcedo Care, we strive to always go above and beyond for every customer. It was a pleasure to be able to meet your nan and to support your family. We wish you all the very best.

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Review from V S (Friend of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Alcedo Wigan were amazing looking after my neighbour. Nothing was too much trouble for them. They have helped her maintain her dignity and her privacy whilst remaining at home and also made her smile again.

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Review from Syeda M (Mother of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’m getting very good care for my son who is on the autism spectrum. Carers take care of him and teach him manners and new skills each day which is commendable. Keep up the good work please!

Reply from Claire Culshaw, Registered Manager at Alcedo Care Wigan

Thank you for your lovely review, we pride ourselves on providing person-centred support to your family.

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Review from Wes C (Grandson of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo care for my Nan. I’ve had no issues whatsoever thanks to them. They have made it easy and straightforward and have really made things easy for my family. I would highly recommend them.

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Review from Janet J (Client) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I should like to thank all of the girls that provided my care. They were like a breath of fresh air coming into our home, happy to complete any of the tasks I gave them, and leaving me feeling positive, uplifted, and ready to start my day! I would definitely use this company again.

Reply from Jessica Armand, Deputy Manager at Alcedo Care Wigan

Thank you for your kind words, it has been an absolute pleasure to support you. We wish you all the very best in the future and I have passed the lovely feedback onto our staff members.

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Alcedo Care Wigan is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Alcedo Care Wigan is calculated as follows: ( (53 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 60 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Wigan is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (6)

Meet the Team (4)

Karen

Karen Siddeley

Job Title: Operations Manager

Joined: 2019

Hi, my name is Karen, and I am the Operations Manager of Alcedo Care Wigan. I started with Alcedo Care in 201,9 and I have loved every minute of it!


I started as a Home Care Worker in February 2019 and gradually progressed to Operations Manager. I am very passionate about providing high-quality care services, and I love my job!

Stacey

Stacey

Job Title: Deputy Manager

Joined: 2021

Hi, my name is Stacey and I am the Deputy Manager for Alcedo Care Wigan. I joined Alcedo in January 2021 as a homecare worker and I fell in love with the job. Before this, I was a deputy manager in retail for 8 years. With Alcedo care, I have been able to progress onto Field Care Supervisor and then Care Co-Ordinator and I have been able to do various courses to better my education. I am looking forward to completing my NVQ Level 5 in Health and Social Care. I am continuing to grow with my Alcedo Care family and have recently been given the opportunity to progress into a Deputy Manager position. I love helping colleagues to reach their goals and customers with their everyday lives!


It is my role to ensure that both customers and staff members are happy by ensuring that customers are getting their correct staff and times. I also ensure that staff members' rotas are correct and complete. I am responsible for assisting with the day-to-day running of the office and ensuring we are following all CQC Guidelines.

Rachel

Rachel

Job Title: Lead Care Co-Ordinator

Joined: 2022

Hi, My name is Rachel and I started with Alcedo at the start of 2022. I am currently studying for my NVQ Level 3 in Health and Social Care and I am looking forward to finishing this.


I have experience in Health Care and Retail. My job before Alcedo Care was as a manager in a very busy nationwide retailer.


I currently Co-Ordinate all care calls with my assistant Co-Ordinator. To ensure both staff and customers receive the correct visits at the correct times.


I enjoy helping both staff and customers.

Nicole

Nicole White

Job Title: Recruiter

Joined: 2023

My name is Nicole and I’m the recruiter at Alcedo Care Chester. I work to fill our care jobs in Chester and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a Chester care assistant or support worker.


I joined Alcedo Care in 2023 after making a career move from Adult Nursing within the district. I have previous experience in recruitment and I believe that using all of my nursing skills will enhance my ability to recruit candidates who can provide Alcedo Care clients in the community with the high standards of quality care we strive for. I am 26 and a mother to two beautiful children. Outside of work, I spend my days on family days, socialising with friends and my fiancé of 10 years.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Wigan to verify any information. View our terms and conditions. Alcedo Care Wigan has an Enhanced Service - more info.