SureCare (Chesterfield & Worksop)

Prospect House, Colliery Close, Chesterfield S43 3QE
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9.9 28 Reviews
  • SureCare (Chesterfield & Worksop), Chesterfield
SureCare Chesterfield & Worksop aims to provide you, or your loved one, with a bespoke package of care and support.

They will complete a full care needs assessment which will give you the opportunity to tell them what help you require and for the team to get to know you. If you would like family or friends to be involved in this process it is something they fully support. A care and support plan will be agreed with you that meets your needs, preferences and choices whilst taking into account your priorities and goals.

SureCare Chesterfield & Worksop will review your needs as often as required to ensure the care and support provided has the flexibility to respond to any change of needs. Their care plans and the support delivered will be specific to you, and they hope this will help you to feel happier, healthier and retain your independence at home.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please call office to enquire

Good to Know

Group/Owner

Person in charge

  • Amy Walker (Care Manager)

SureCare (Chesterfield & Worksop) Reviews (28)

9.9

SureCare (Chesterfield & Worksop) has a Review Score of 9.9 (9.877) out of 10, based on 18 reviews in the last 2 years.
Over all time SureCare (Chesterfield & Worksop) has 28 reviews.

Overall Experience
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Date Published
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Reviewer Connection to SureCare (Chesterfield & Worksop)
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Total of 28, showing 1-20
Review from Madalaine D (Granddaughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't say enough about the amazing care my grandparents have received since surecare chesterfield have been going round! They make my grandparents feel comfortable and they understand their needs and preferences. Communication is great and I'm always kept in the loop with their care.
Reply from S Randhawa, Managing Director at SureCare (Chesterfield & Worksop)

Thank you so much for your positive feedback! We are so happy to be able to help your Grandparents and meet their needs.

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Review from David O (Husband of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used the Sitting Service for the first time this month and on 3 occasions. My wife has really enjoyed having the two different people in our house. This really helps me to get out for a while. Thank you Sure Care!
Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you so much for sharing your positive experience with Sure Care's Sitting Service. We're delighted to hear that your wife has enjoyed the support from our caregivers and that it has provided you with some valuable time to step out. Our goal is to provide reliable and comforting care, and it's wonderful to know we've met your expectations. Please don't hesitate to reach out if you need anything elsewe're here to support you and your family.

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Review from Kay X (Daughter of Client) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Treat my father with dignity and respect and go over and above to support his needs at home .
Communication with family is excellent and my dad has built great relationships with his carers.
They support my dad with medication, household chores and assist in maintaining his independence.
Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you so much for your kind words! We're thrilled to hear that your father is receiving respectful and compassionate care from our team. Building strong relationships and supporting his independence are our top priorities. We appreciate your recognition of our communication and commitment to his well-being. If you ever need anything, please don't hesitate to reach out!

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Review from Janet H (Wife of Client) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service , professional and friendly at all times , hard working team, nothing is too much trouble , carers come four times a day to care for my husband from breakfast time until bedtime ,
Good communication from the office .
Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you so much for your wonderful feedback! We are thrilled to hear that you have had such a positive experience with our team. Our caregivers take great pride in providing professional and friendly service, and it's heartwarming to know that their hard work and dedication have made a difference in your husband's care. We believe that open communication is key, and we're glad to hear that you feel well-supported by our office staff. If there's anything more we can do to assist you, please don't hesitate to reach out. We truly appreciate your trust in us and look forward to continuing to support you and your husband. Thank you once again for your kind words!

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Review from Barb H (Niece of Client) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Surecare have provide excellent care for my aunt and the communication with the Care Manager has been excellent. The team of staff that go in four times a day are all lovely and have really cared well for my aunt and treated her with the utmost dignity and kindness. I would highly recommend Surecare
to look after your relative.
Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you so much for your heartfelt review! We're delighted to hear that your aunt has received excellent care from our team. It's wonderful to know that our Care Manager has maintained great communication and that our staff has treated your aunt with kindness and dignity. Your recommendation means a lot to us, and we are committed to providing the best care possible for all our clients.

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Review from Michael C (Husband of Client) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Surecare offer a superb service for all needs they are reliable , courteous and discreet they treat you with dignity and respect and are always just a phone call away if you wish to make changes to the rota or you have any questions no matter how big or small
Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with Surecare. Our team takes pride in providing reliable and respectful service. If you ever have any questions or require further assistance, please don't hesitate to reach out. Your satisfaction is our top priority!

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Review from Peter W (Father of Client) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
First-class service with first-class care and good communication dealing with caring for our son and his mum and myself as a whole package without exception and dealing with all issues connected with our son's well-being.
Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you for your feedback; it's always lovely to hear how our services positively impact lives, as always it is our pleasure!

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Review from Pippa B (Daughter of Client) published on 18 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
SureCare have proved to be reliable and trustworthy, good communication with clear invoicing. I have and would continue to recommend them. For me, they have been very valuable in my mum's ongoing care.
Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you for your review! It is absolutely our pleasure to support Mum.

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Review from Jonathan B (Son of Client) published on 8 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
SureCare provided home care for my dad on a daily basis, including breakfast, lunch, tea and beds. The care he received in my opinion was usually excellent, along with my sister who was the main point of contact and was very “hands-on” with SureCare along with my help. Dad is very set in his ways with
not a lot a lot of leeway allowed! Even changing carers when they left the company and the change to a new carer could cause him anxiety, we managed to keep Dad's car at home until recently but due to his lack of mobility caused carers to need more time and therefore expense we decided to move him into a nearby care home and so the care is 24/7 but all credit to SureCare. I would recommend them to others, kind regards.
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Review from P E (Client) published on 8 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good. Carers are excellent, very chatty, that's what I like. Appreciate going along with my sense of humour!
Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you for your lovely review, it is as always very much appreciated. It's so warming to hear our carers are doing a fantastic job!

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Review from M M (Client) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are efficient and aware of needs. Most do what is necessary and leave my satisfied.
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Review from Gary M (Son of Client) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are polite, kind and professional. They provide safety and support, both practical and emotional for my mother. The whole team keep me informed and provide dignity and a gentle approach to Mum.
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Review from Roz B (Daughter of Client) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Agency first supported Mum with respite care at home to enable me to go on holiday (after Mum moved in with me and my family). When Mum deteriorated she then needed two carers four times a day ongoing to hoist and general moving and handling. The agency worked with us to ensure right amount of care
and individual needs (eg -four times a day was too many hoisting sessions for Mum, so they supported us to experiment) and were flexible, so now three times a day (bigger pads/ meds 3x day) and increased support to include medications and meals when I go on holiday. Really good in sorting out any problems (nothing is trouble), they sort it out happily. All carers excellent, always new people (carers) come with usual carers (2 carers plus a shadow carer over several visits) so know routine and Mum.
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Review from Jason S (Son of Client) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using SureCare for my parents for many months now and I feel I can leave an honest review of my time with them so far. The company provides fantastic care for my parents, trying to go the extra mile to help with any requests we may have. My Mum and Dad have commented on how lovely and considerate
the carers are and that really helps reassure me and makes me believe they genuinely do care.
So a big thumbs up from me and keep up the good work!
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Review from Janet P (Client) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My preference is for paper invoices to be sent rather than email. I would prefer it to be sent monthly rather than two months together.
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Review from Susan C (Daughter of Client) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
SureCare stepped in to help with care for Mum when we, as a family, did not know how we would cope. They have made a big difference to Mum's health and well-bring. All carers are kind, caring and considerate. We were so pleased and grateful when carers noticed a difference in Mum and acted quickly to
help her. Thank you.
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Review from P H (Client) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are very willing and completely trustworthy. They each have different special skills, which I can call on, and their different life experiences are a big help with problems such as technology or how to access various health provisions etc.
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Review from Thomas W (Relative of Client) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
SureCare provides amazing care. The staff are highly qualified and compassionate, and they tailor their care packages to meet each individual's needs. I highly recommend SureCare to anyone looking for a care provider for their loved ones.
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Review from J P (Partner of Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
A good, reliable company with respect for the client. Care workers always enter the house pleasantly and commence their duties in an orderly and professional way. Can only praise the company for its duty of care. Thank you for your recent care of my partner.
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Review from A S (Daughter of Client) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before selecting SureCare, I read the reviews and visited the website to see the background information on the company. From the first point of contact, the office staff were friendly and open to suggestions on what my mum needed. From the initial meeting at the house to setting up the care package
for my mum, it was a relaxing process and felt comfortable for me and my mum. The management and the regular care staff for my mum came to her first visit to introduce themselves. Any changes to timings, my mum was always informed, and any medical issues, I was always informed. I have no complaints about this care company, and I and my mum are very happy.
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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for SureCare (Chesterfield & Worksop) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for SureCare (Chesterfield & Worksop) is calculated as follows: ( (93 Excellents x 5) + (13 Goods x 4) ) ÷ 106 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Chesterfield & Worksop) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Amy

Amy Walker

Job Title: Care Manager Joined: 2021

I am SureCare Chesterfield's Care Manager. It is my mission to ensure we provide safe, tailored care to meet our client's needs and to build relationships with them, improve their quality of life and enable them to live life to the fullest.

Frequently Asked Questions about SureCare (Chesterfield & Worksop)

What Type of Services does SureCare (Chesterfield & Worksop) offer?

SureCare (Chesterfield & Worksop) offers Home Care.

How many Carers does SureCare (Chesterfield & Worksop) employ?

SureCare (Chesterfield & Worksop) employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Chesterfield & Worksop) to verify any information. View our terms and conditions. SureCare (Chesterfield & Worksop) has an Enhanced Service - more info.