Living Plus Care Services

32 Market Place, Hatfield AL10 0LN
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9.6 20 Reviews
  • Living Plus Care Services, Hatfield
Living Plus Care Services is proud to provide high-quality home care services in Welwyn Garden City, Hatfield, St Albans, and surrounding areas.
The company provides person-centred home care that helps individuals to remain living independently at home. Priding themselves in abiding by the fundamental standards of CQC.

Staff members are specifically selected based on their skills, compassion, shared values, and their previous care experience. All employees recruited under Living Plus Care are heavily DBS and reference checked, before undergoing extensive training.

The company promotes choice, dignity, and respect of individuals at all times and work with a person-centred approach.
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Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

Based upon assessment

Good to Know

Living Plus Care Services Reviews (20)

9.6

Living Plus Care Services has a Review Score of 9.6 (9.583) out of 10, based on 10 reviews in the last 2 years.
Over all time Living Plus Care Services has 20 reviews.

Overall Experience
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Date Published
  • 20
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  • 10
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Reviewer Connection to Living Plus Care Services
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Total of 20, showing 1-20
Review from Irene J (Wife of Client) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I requested care for my husband after he was discharged from hospital after becoming bedbound, he also had vascular dementia. After my initial phone call, I was visited at home to determine the care needed. We found the office staff to be friendly and helpful always. The carers were polite, kind, and
patient, even under the most difficult circumstances when my husband would lash out. I was extremely pleased with the service we received.
Reply from Millicent Ntaisi, Manager at Living Plus Care Services

Thank you very much for your positive feedback, we always strive to provide the best level of care to our clients. Thank you very much for trusting us to provide your husband with care.

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Review from C W (Client) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are absolutely brilliant very efficient caring and nothing is too much trouble for them. I started last year having Living Plus care, I was at a very low point. These carers have helped me tremendously and I would highly recommend this care agency and finally a big thank you to all the carers
and managers.
Reply from Millicent Ntaisi, Manager at Living Plus Care Services

Thank you very much for such positive feedback, it's great to hear that the care staff have been a great support. We always aim to ensure your needs are met

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Review from J W (Daughter of Client) published on 22 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been using the service for just under 2 years now and we can not speak highly of the service enough. Carers are always quick to spot any changes, and communication with the carers, management and ourselves is top-notch. She has a set number of carers who have built such a positive rapport
with both Mum and the rest of the family, they are always joyful, yet very professional. Mum is treated with dignity and respect and the office team is always accommodating to any last-minute changes or requests for additional care.
Reply from Millicent Ntaisi, Manager at Living Plus Care Services

Thank you very much for your positive feedback, our aim is to continue providing the care that meets Mum's needs.

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Review from U M (Client) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reliable and friendly care workers. Carry out their tasks efficiently. Flexible to my needs. Would be better if there were fewer care staff for me to deal with. I've had eight different care workers so far.
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Review from Sally S (Niece of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle tells me that he really enjoyed the support of your lovely team while he recovered from a spate of falls and hospital admissions. He said that everyone who visited him was kind, and thoughtful and couldn’t do enough for him.
I spoke with the team personally a number of times and found them
extremely helpful and supportive. They were very organised and efficient too.
We would definitely use Living Plus Care again and are happy to recommend it.
Reply from Millicent Ntaisi, Manager at Living Plus Care Services

Thank you very much, for taking the time to leave such positive feedback. We are always sure to share feedback with our team.

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Review from Christine W (Wife of Client) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without exception, every member of staff has been excellent. Nothing is too much trouble, great patience and care. Also, the ability to size up the situation, without having to ask for direction. Little things like taking the rubbish bag. I cannot rate them highly enough.
Reply from Millicent Ntaisi, Manager at Living Plus Care Services

Thank you very much for your positive feedback, it is great to hear that the care staff are doing a great job, and we hope to continue to provide a great level of care.

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Review from Maria W (Daughter of Client) published on 28 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The team of carers supporting my mother are kind, courteous and professional. They are able to respond to her needs and have established a good trusting working relationship. This is because the team are consistent and reliable. They are timely in their visits.
The management has been highly professional
and responsive when appropriate. They have ensured a good quality care plan is in place.
Reply from Millicent Ntaisi, Manager at Living Plus Care Services

Thank you very much for your feedback, it is always valuable for us to gauge the level of care we are providing for all of our service users.

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Review from Chris G (Son of Client) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There are many carers attending at approximate times to the official agreed times.
They work efficiently and competently, polite and friendly.
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Review from A G (Daughter of Client) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the team have been very helpful, punctual and willing to adapt to Mum's requirements.
The office staff have checked regularly and shared information with me. Many thanks from the family.
Reply from Millicent Ntaisi, Manager at Living Plus Care Services

Thank you for taking the time to feedback, we always aim to support our service users and their family members.

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Review from A E (Husband of Client) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I both find the whole team to be very friendly, professional and caring. Always in good spirits and cheerful. They treated us as friends. Showed interest in ourselves and our family.
Reply from Millicent Ntaisi, Manager at Living Plus Care Services

Thank you very much for your positive feedback, our aim is to always maintain a positive and friendly environment for our service users and families.

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Review from B B (Wife of Client) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience with Living Care Plus has been very positive. The carers are friendly, professional, respectful and caring. They arrive on time looking immaculate. Most importantly, they know their staff. I would highly recommend them.
Reply from Millicent Ntaisi, Manager at Living Plus Care Services

Thank you very much for your positive feedback, your kind words encourage us and care staff to continue the work that we do.

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Review from Danielle M (Client) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't be more pleased with the carers, management and overall the company. Extremely professional, perfectly presented and a high level of care at all times. All my carers are extremely competent, I would go as far as to say as professional as a nurse in the hospital. They go above and beyond every
visit. I look forward to their visits as they are so friendly as I don't have any visitors and they brighten up my days.
Reply from Millicent Ntaisi, Manager at Living Plus Care Services

Thank you very much for your positive feedback, from management to the core team on the field, we always strive to provide the best possible care, and your feedback helps us achieve that.

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Review from Susan B (Client) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living Place Care Services provide a wonderful service in all aspects. Every carer is courteous, smiley and personable, like a breath of fresh air through my door every morning. The level of care, dignity and respect I am show is exemplary.
Well done, lovely ladies.
Reply from Millicent Ntaisi, Manager at Living Plus Care Services

Thank you very much for your feedback, we always strive to provide the best level of care that meets all our service user’s requirements

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Review from Karen V (Wife of Client) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy, time keeping good, kind, polite and professional staff.
Helped in an emergency when I was hospitalised and arranged extra cover.
Reply from Millicent Ntaisi, Manager at Living Plus Care Services

Thank you very much for your positive feedback, as it allows us to continue doing what we do.

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Review from Carol L (Wife of Client) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers go the extra mile to help.
Reply from Millicent Ntaisi, Manager at Living Plus Care Services

Thank you for your feedback, its great to hear that the carers are providing you with brilliant care

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Review from Jennifer L (Client) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I receive is brilliant. Service is constant and always on time.
Reply from Millicent Ntaisi, Manager at Living Plus Care Services

Thank you very much for your continued support. We are happy to hear that the carers are doing a great job.

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Review from Belmire M (Client) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Living Plus care have been tending to me for a couple of months. I have been satisfied with the care and service I am receiving, especially with the carers who have been tending to me. All my needs are met, at least the basic needs are met. The carers are professional, empathetic, well presented and
always on time. I feel respected, heard and understood. I will definitely recommend this care provider to my friends and family.
Reply from Millicent Ntaisi, Manager at Living Plus Care Services

Thank you very much for your feedback, we strive to provide the best service delivery, and your review helps us to pinpoint areas for improvement.

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Review from Sue Y (Daughter of Client) published on 7 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed some extra help with mum for about a week. This was arranged without any fuss and I felt extremely confident in the care she would receive. Carers were happy and talkative when greeting mum and she was comfortable with them looking after her needs. We are both very grateful for your care in
these stressful times and thank you all for your kindness.
Reply from Millicent Ntaisi, Manager at Living Plus Care Services

Thank you very much on behalf of management and all the carers currently supporting mum, we can only thank you for your kind words.

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Review from G G (Friend of Client) published on 9 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best service yet, and very professional conduct.
I would recommend 100% with a rating of five stars.
All instruction and care is carried out correctly and in a friendly manner.
We are very pleased with everything.
Reply from Millicent Ntaisi, Manager at Living Plus Care Services

Thank you so much for taking the time to leave such lovely feedback. It's always great to hear that the work our team is doing is making a positive impact and continues to motivate us.

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Review from S H (Daughter of Client) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was treated with the utmost respect by all the carers. They were patient, kind, and caring. High standards of cleanliness and PPE were always upheld. They were always polite, chatty, and cheerful and made a real difference to Mum's progress. We are extremely grateful and appreciative to everyone
involved in Mum's care and thank you so much for all your hard work and dedication.
Reply from Millicent Ntaisi, Registered Manager at Living Plus Care Services

Thank you so much for taking the time to leave us a review. We are pleased to hear that we made a positive difference in your mother's care, as that is what we strive to do.
It's always lovely to hear from the loved ones of those we support, and great to pass back positive feedback to our team, as it gives them the boost they need to continue delivering quality care.

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Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for Living Plus Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.583 for Living Plus Care Services is calculated as follows: ( (36 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.583
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Living Plus Care Services is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Living Plus Care Services

What Type of Services does Living Plus Care Services offer?

Living Plus Care Services offers Home Care.

How many Carers does Living Plus Care Services employ?

Living Plus Care Services employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Living Plus Care Services to verify any information. View our terms and conditions. Living Plus Care Services has an Enhanced Service - more info.