Platinum Living Care

119a Watling Street, Gillingham ME7 2YX
Review Us
5.8 4 Reviews
  • Platinum Living Care, Gillingham
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Care Provided

Types of Home Care

  • Visiting Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Companionship
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £21

These prices are only a guideline, please contact Platinum Living Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Platinum Living Care Ltd

Person in charge

  • Mary Oyefeso (Manager)
Are you the Owner/Manager of Platinum Living Care? View your Advertising Options

Platinum Living Care Reviews (4)

5.8

Platinum Living Care has a Review Score of 5.8 (5.833) out of 10, based on 2 reviews in the last 2 years. Over all time Platinum Living Care has 4 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 1

Date Published

4
2
2
2
2

Review from Elayna A (Sister-in-law of Client) published on 23 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Extremely serious concerns regarding the level of care and professionalism being provided by the carers from this care agency. My sister in law is wheelchair bound. She is very poorly. Carers and office management both have shown extremly aggressive behavior and a lack of proper communication skills
due to limited English.
Additionally they often arrive without uniforms and appear unkempt which is quite distressing. Carers use mobile phones excessively during their visits and engage in conversations in their native language, also video call in zoom meeting. Furthermore they enter our home without knocking or ring the bell, which we feels invasive and disrespectful.
I have also noticed inappropriate attire, such as very tight yoga pants, wigs, headphones, wear dress very short and their legs skin are visible. which I believe does not adhere to professional standards. Moreover, the way they handle personal care, such as changing diapers, is alarming and has been quite distressing.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lorraine B (Daughter of Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Do not hesitate to use this company . We had them fir nearly 7 months daily. Every single carer was excellent. They are so caring and helpful . Do everything you need in the time sometimes going over if needed. Dad was very happy with them all and good for me if I needed to talk to someone.

Reply from Mary Oyefeso, Register Manager at Platinum Living Care

Thank you, we do appreciate every aspect in delivering best of care to our service users.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Colleen B (Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with all my carers. They are very polite and do everything that's in the care plan without me telling them. I made the right decision moving from my previous care company to Platinum Living Care, l am very happy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P B (Son of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has three carer visits a day. One in the morning, one at lunchtime and one late afternoon. Carers are always polite, attentive and reliable. Mum occasionally goes for appointments and Platinum are very flexible if we have to change the times of visits at short notice. Very happy with the level of
care provided by Platinum Living Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 5.8 (5.833)

Overview of Review Score

The Review Score of 5.8 (5.833) out of 10 for Platinum Living Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.833 for Platinum Living Care is calculated as follows: ( (5 Excellents x 5) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 12 Ratings = 2.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Platinum Living Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Platinum Living Care

What Type of Services does Platinum Living Care offer?

Platinum Living Care offers Home Care.

How many Carers does Platinum Living Care employ?

Platinum Living Care employs 77 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Platinum Living Care to verify any information. View our terms and conditions. Platinum Living Care has an Basic Service - more info.