Care Provided by Platinum Living Care
Types of Home Care
- Visiting Care
Minimum Visit Duration (Visiting Care)
- 30 minutes
Duration of Care
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Level of Care
Personal Care
- Medication Assistance (Oral)
- Companionship
Specialist Care Conditions
- Dementia
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Hospital Discharge
Funding & Fees
Contact Platinum Living Care to get a personalised quote
Funding Types Accepted
- Private Funding (Self-funded)
Good to Know
Owner
- Platinum Living Care Ltd
- Private Owned
Person in charge
- Mary Oyefeso (Manager)
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Platinum Living Care Reviews (4)
5.8
Platinum Living Care has a Review Score of 5.8 (5.833) out of 10, based on 2 reviews in the last 2 years.
Over all time Platinum Living Care has 4 reviews.
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Overall Experience
Date Published
Reviewer Connection to Platinum Living Care
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Review from Elayna A (Sister-in-law of Client) published on 23 May 2025 Date of experience: May 2025•Submitted via Website•
Overall Experience
Extremely serious concerns regarding the level of care and professionalism being provided by the carers from this care agency. My sister in law is wheelchair bound. She is very poorly. Carers and office management both have shown extremly aggressive behavior and a lack of proper communication...
Extremely serious concerns regarding the level of care and professionalism being provided by the carers from this care agency. My sister in law is wheelchair bound. She is very poorly. Carers and office management both have shown extremly aggressive behavior and a lack of proper communication skills due to limited English.
Additionally they often arrive without uniforms and appear unkempt which is quite distressing. Carers use mobile phones excessively during their visits and engage in conversations in their native language, also video call in zoom meeting. Furthermore they enter our home without knocking or ring the bell, which we feels invasive and disrespectful.
Additionally they often arrive without uniforms and appear unkempt which is quite distressing. Carers use mobile phones excessively during their visits and engage in conversations in their native language, also video call in zoom meeting. Furthermore they enter our home without knocking or ring the bell, which we feels invasive and disrespectful.
I have also noticed inappropriate attire, such as very tight yoga pants, wigs, headphones, wear dress very short and their legs skin are visible. which I believe does not adhere to professional standards. Moreover, the way they handle personal care, such as changing diapers, is alarming and has been quite distressing.
Review from Lorraine B (Daughter of Client) published on 15 April 2025 Date of experience: May 2024•Submitted via Website•
Overall Experience
Do not hesitate to use this company . We had them fir nearly 7 months daily. Every single carer was excellent. They are so caring and helpful . Do everything you need in the time sometimes going over if needed. Dad was very happy with them all and good for me if I needed to talk to someone.
Do not hesitate to use this company . We had them fir nearly 7 months daily. Every single carer was excellent. They are so caring and helpful . Do everything you need in the time sometimes going over if needed. Dad was very happy with them all and good for me if I needed to talk to someone.
↩Reply from Mary Oyefeso, Register Manager at Platinum Living Care
Thank you, we do appreciate every aspect in delivering best of care to our service users.
Review from Colleen B (Client / Service User) published on 15 May 2023 Date of experience: April 2023•Submitted via Website•
Overall Experience
I'm very pleased with all my carers. They are very polite and do everything that's in the care plan without me telling them. I made the right decision moving from my previous care company to Platinum Living Care, l am very happy.
I'm very pleased with all my carers. They are very polite and do everything that's in the care plan without me telling them. I made the right decision moving from my previous care company to Platinum Living Care, l am very happy.
Review from P B (Son of Client) published on 15 May 2023 Date of experience: April 2023•Submitted via Website•
Overall Experience
Mum has three carer visits a day. One in the morning, one at lunchtime and one late afternoon. Carers are always polite, attentive and reliable. Mum occasionally goes for appointments and Platinum are very flexible if we have to change the times of visits at short notice. Very happy with the level...
Mum has three carer visits a day. One in the morning, one at lunchtime and one late afternoon. Carers are always polite, attentive and reliable. Mum occasionally goes for appointments and Platinum are very flexible if we have to change the times of visits at short notice. Very happy with the level of care provided by Platinum Living Care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 August 2024Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
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Accreditations
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Frequently Asked Questions about Platinum Living Care
How many Carers does Platinum Living Care employ?
Platinum Living Care employs 77 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Platinum Living Care to verify any information. View our terms and conditions. Platinum Living Care has a Basic Service -what a Basic Service includes.