What Type of Services does Platinum Living Care offer?

Platinum Living Care offers Home Care.

How many Carers does Platinum Living Care employ?

Platinum Living Care employs 77 carers.

Platinum Living Care, 119a Watling Street, Gillingham, Kent ME7 2YX

Platinum Living Care

119a Watling Street, Gillingham ME7 2YX

5.8 4 Reviews

Care Provided

Types of Home Care

Visiting Care

Contract Durations

Ongoing / Long Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Medication Assistance (Oral)
Companionship

Other Care Provided

Dementia
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Hospital Discharge

Funding & Fees

Hourly Visiting Care Fees: from £21

These prices are only a guideline, please contact Platinum Living Care to find out the exact price for your requirements.

Funding Types Accepted

Private Funding (Self-funded)

Explain these funding types

Review from Elayna A (Sister-in-law of Client) published on 23 May 2025 Submitted via Website • Report

Overall Experience

Extremely serious concerns regarding the level of care and professionalism being provided by the carers from this care agency. My sister in law is wheelchair bound. She is very poorly. Carers and office management both have shown extremly aggressive behavior and a lack of proper communication skills

due to limited English.
Additionally they often arrive without uniforms and appear unkempt which is quite distressing. Carers use mobile phones excessively during their visits and engage in conversations in their native language, also video call in zoom meeting. Furthermore they enter our home without knocking or ring the bell, which we feels invasive and disrespectful.
I have also noticed inappropriate attire, such as very tight yoga pants, wigs, headphones, wear dress very short and their legs skin are visible. which I believe does not adhere to professional standards. Moreover, the way they handle personal care, such as changing diapers, is alarming and has been quite distressing.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Lorraine B (Daughter of Client) published on 15 April 2025 Submitted via Website • Report

Overall Experience

Do not hesitate to use this company . We had them fir nearly 7 months daily. Every single carer was excellent. They are so caring and helpful . Do everything you need in the time sometimes going over if needed. Dad was very happy with them all and good for me if I needed to talk to someone.

Reply from Mary Oyefeso, Register Manager at Platinum Living Care

Thank you, we do appreciate every aspect in delivering best of care to our service users.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Colleen B (Client) published on 15 May 2023 Submitted via Website • Report

Overall Experience

I'm very pleased with all my carers. They are very polite and do everything that's in the care plan without me telling them. I made the right decision moving from my previous care company to Platinum Living Care, l am very happy.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from P B (Son of Client) published on 15 May 2023 Submitted via Website • Report

Overall Experience

Mum has three carer visits a day. One in the morning, one at lunchtime and one late afternoon. Carers are always polite, attentive and reliable. Mum occasionally goes for appointments and Platinum are very flexible if we have to change the times of visits at short notice. Very happy with the level of

care provided by Platinum Living Care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Platinum Living Care Reviews (4)

5.8

Platinum Living Care has a Review Score of 5.8 (5.833) out of 10, based on 2 reviews in the last 2 years.
Over all time Platinum Living Care has 4 reviews.

Order by:

Total of 4, showing 1-4

Current Review Score: 5.8 (5.833)

Overview of Review Score

The Review Score of 5.8 (5.833) out of 10 for Platinum Living Care is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 2.8 out of 5 from 2 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.833 for Platinum Living Care is calculated as follows: ( (5 Excellents x 5) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 12 Ratings = 2.833
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Platinum Living Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.