Visiting Angels East Dorset and the New Forest is a high-quality home care provider committed to delivering truly person-centred support.
Support is delivered across East Dorset and the New Forest, with visits ranging from one hour to several hours, available both during the day and overnight.
Care is never rushed; the minimum visit length of one hour ensures Angels have the time to build meaningful relationships, understand each individual’s routines...
Visiting Angels East Dorset and the New Forest is a high-quality home care provider committed to delivering truly person-centred support.
Support is delivered across East Dorset and the New Forest, with visits ranging from one hour to several hours, available both during the day and overnight.
Care is never rushed; the minimum visit length of one hour ensures Angels have the time to build meaningful relationships, understand each individual’s routines and preferences, and deliver care with dignity, respect, and genuine attention.
Angels are never overworked, and they are not required to wear uniforms. Instead, they carry discreet identification, enabling clients to connect with the person in front of them, not a uniform.
Clients see the same familiar Angels on each visit, helping them feel secure and well supported.
Before care begins, clients meet their potential Angel and take an active role in choosing who will support them. Matching is thoughtful and intentional, taking into account personality, interests, hobbies, outlook, and character. This personal matching process strengthens rapport, encourages genuine companionship, and enhances overall wellbeing.
Care Provided by Visiting Angels East Dorset
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£35.20 - £37.35
Weekdays: £35.20 per hour
Weekends: £37.35 per hour
The price(s) shown are provided by the agency. Contact Visiting Angels East Dorset for full pricing details and T&Cs.
Contact Visiting Angels East Dorset to get a personalised quote:
Visiting Angels East Dorset has a Review Score of 9.6 (9.552) out of 10, based on 7 reviews in the last 2 years. Over all time Visiting Angels East Dorset has 32 reviews.
Reviewer Connection to Visiting Angels East Dorset
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Showing 32 reviews matching selected criteria
Review from C W (Daughter of Client) published on 13 May 2026 Submitted via Postal Card•
Overall Experience
We use Visiting Angels to enable our mother to continue living in her own home. They help her with showering dressing and preparation of meals. The carers are exceptionally caring and very professional. They make our mum feel very comfortable and other reassurance when she is anxious.
We use Visiting Angels to enable our mother to continue living in her own home. They help her with showering dressing and preparation of meals. The carers are exceptionally caring and very professional. They make our mum feel very comfortable and other reassurance when she is anxious.
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Review from K H (Daughter of Client) published on 17 April 2026 Submitted via Postal Card•
Overall Experience
Visiting Angels have made such a difference to my mothers health. She has improved so much after she came out of hospital. The Angels are all very caring and do a brilliant job. From the start they have helped me in dealing with NHS care or no care when she came out of hospital. They are easy to...
Visiting Angels have made such a difference to my mothers health. She has improved so much after she came out of hospital. The Angels are all very caring and do a brilliant job. From the start they have helped me in dealing with NHS care or no care when she came out of hospital. They are easy to contact and efficient. I would highly recommend Visiting Angels.
↩Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset
Thank you for taking the time to share your experience. We are so pleased to hear that the care and support provided has had such a positive impact on health and recovery following hospital discharge. Supporting families through what can be a challenging transition, and helping navigate wider...
Thank you for taking the time to share your experience. We are so pleased to hear that the care and support provided has had such a positive impact on health and recovery following hospital discharge. Supporting families through what can be a challenging transition, and helping navigate wider health services, is something we take very seriously. Our team are truly dedicated to delivering compassionate, dignified care, and your feedback means a great deal to everyone involved. Thank you for your recommendation and for trusting us to support your mother.
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Review from Elisabeth F (Daughter of Client) published on 4 February 2026 Submitted via Website•
Overall Experience
We contacted Visiting Angels to pick up some care for my Mum in the last few months of her life. The carers were all fantastic, punctual, friendly and super kind - taking my Mum out for short trips to see the sea when she was up to it. The office staff were always really helpful and willing to find...
We contacted Visiting Angels to pick up some care for my Mum in the last few months of her life. The carers were all fantastic, punctual, friendly and super kind - taking my Mum out for short trips to see the sea when she was up to it. The office staff were always really helpful and willing to find a solution when we had gaps in care at short notice. Visiting Angels supported us and made it possible for my Mum to remain at home which was really important to us - I can not thank them enough.
↩Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset
It was our privilege to support your mum and your family during such an important time. We're delighted to hear that our carers and office team were able to provide the kindness, flexibility and reassurance you needed, and that the visits brought comfort and moments of joy. Enabling people to...
It was our privilege to support your mum and your family during such an important time. We're delighted to hear that our carers and office team were able to provide the kindness, flexibility and reassurance you needed, and that the visits brought comfort and moments of joy. Enabling people to remain at home with dignity is at the heart of what we do, and we're truly grateful for your kind words.
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Review from Teresa W (Client / Service User) published on 19 December 2025 Submitted via Website•
Overall Experience
I have had Visiting Angels coming to care for me in my home for over a year now and I am very happy with the service they provide. I was with another company previously, who did not make me feel that I was listened to or valued as a customer. With Visiting Angels they understand how important it is...
I have had Visiting Angels coming to care for me in my home for over a year now and I am very happy with the service they provide. I was with another company previously, who did not make me feel that I was listened to or valued as a customer. With Visiting Angels they understand how important it is for me to have a set number of carers who know me and my routine, give me information in a way that's preferable to me and make me feel listened to and respected.
↩Reply from Stephen fewings, Managing Director at Visiting Angels East Dorset
Thank you so much for sharing this lovely feedback. Were delighted to know you feel listened to and respected, and that having a familiar team who understands your routine has made a real difference. Its a privilege to support you, and well always do our best to keep care personal and consistent.
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Review from J S (Wife of Client) published on 13 October 2025 Submitted via Postal Card•
Overall Experience
Visiting Angels carers were really excellent. The management provided us with the same two lovely carers so that my husband got to know them and enjoyed their company and sense of humour. They were always punctual and very cheerful, as well as very caring and gentle. He was always very stimulated...
Visiting Angels carers were really excellent. The management provided us with the same two lovely carers so that my husband got to know them and enjoyed their company and sense of humour. They were always punctual and very cheerful, as well as very caring and gentle. He was always very stimulated by their visits. I would highly recommend this company.
↩Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset
Thank you so much for your wonderful feedback! Were delighted to hear that your husband enjoyed the visits and built such a positive relationship with his carers. Consistency and companionship are at the heart of what we do, so its great to know this made a real difference. Well be sure to share...
Thank you so much for your wonderful feedback! Were delighted to hear that your husband enjoyed the visits and built such a positive relationship with his carers. Consistency and companionship are at the heart of what we do, so its great to know this made a real difference. Well be sure to share your kind words with the team, theyll be thrilled! Thank you for recommending us, it means the world to us
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Review from D E (Client / Service User) published on 28 August 2025 Submitted via Postal Card•
Overall Experience
Visiting Angels are simply wonderful! I needed some support following a stay in hospital, as I was unable to lift anything. The angels were on time, willing and adaptable, end could not have done more for me. Having them, even for a short period, gave me peace of mind, which was very important in...
Visiting Angels are simply wonderful! I needed some support following a stay in hospital, as I was unable to lift anything. The angels were on time, willing and adaptable, end could not have done more for me. Having them, even for a short period, gave me peace of mind, which was very important in my recovery. I thoroughly recommend them and would use again if required.
↩Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset
We have shared your kind words with the Angels. Thank you for choosing us to support you.
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Review from Elizabeth M (Daughter of Client) published on 15 May 2025 Submitted via Website•
Overall Experience
I cannot speak highly enough about Visiting Angels Christchurch. All the carers have supported mum incredibly well on her road to recovery after breaking her hip in three places after a fall. I felt so comforted to know that mum would be in safe hands. Mum said today what a lovely group of ladies &...
I cannot speak highly enough about Visiting Angels Christchurch. All the carers have supported mum incredibly well on her road to recovery after breaking her hip in three places after a fall. I felt so comforted to know that mum would be in safe hands. Mum said today what a lovely group of ladies & how much she appreciates their support. Today, 1st May, is her 91st birthday, she has been nursed back to health. I cannot thank the team enough.
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Review from S L (Son of Client) published on 20 June 2024 Submitted via Postal Card•
Overall Experience
I am very happy with all the carers. I have seen three carers, all good.
I am very happy with all the carers. I have seen three carers, all good.
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Review from C D (Daughter of Client) published on 13 June 2024 Submitted via Postal Card•
Overall Experience
A great team of caregivers, always willing to go the extra mile. Treat my father with great care and dignity.
A great team of caregivers, always willing to go the extra mile. Treat my father with great care and dignity.
↩Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset
Thank you. Your dad is a pleasure to look after. All our carers enjoy giving him the support he needs. We all like to have a giggle with him too.
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Review from John M (Client / Service User) published on 7 June 2024 Submitted via Review Postal Card•
Overall Experience
The staff is excellent, always on time for 3 meals per day.
The staff is excellent, always on time for 3 meals per day.
↩Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset
Thank you for your review. We are so glad to hear you're enjoying your meals cooked by our carers. It's always great to hear your life stories as you have so many. We are very privileged to provide you with our support.
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Review from S A (Daughter of Client) published on 3 April 2024 Submitted via Postal Card•
Overall Experience
Mum's carer is a lovely young woman who is kind, helpful, bright, cheerful and a joy to have. We feel very lucky to have her and hope she can provide more and more care as Mum needs it.
Mum's carer is a lovely young woman who is kind, helpful, bright, cheerful and a joy to have. We feel very lucky to have her and hope she can provide more and more care as Mum needs it.
↩Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset
It is our absolute pleasure supporting your mum. Thank you for choosing us, and for your kind words regarding Mum's carer. I will pass on your comments to the relevant person. We are sorry your mum's preferred carer can't be there for her 7 days a week. She would if she could.
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Review from Treena H (Daughter of Client) published on 18 March 2024 Submitted via Website•
Overall Experience
Visiting Angels is truly wonderful and provides my elderly parents with daily care, support, and companionship. I am not local to the area so knowing they are being cared for when I am not there is so reassuring. All the Angels are happy, kind, and helpful and my parents look forward to each visit....
Visiting Angels is truly wonderful and provides my elderly parents with daily care, support, and companionship. I am not local to the area so knowing they are being cared for when I am not there is so reassuring. All the Angels are happy, kind, and helpful and my parents look forward to each visit. Without Visiting Angels my parents would lose their independence in being able to still live at home.
The Angels go over and beyond their duties to assist my parents in all their needs whether this be helping with household chores or popping into the shop to get groceries. I am always kept fully informed of any concerns and everyone is always so cheerful and accommodating.
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Review from M J (Client / Service User) published on 7 March 2024 Submitted via Postal Card•
Overall Experience
The Angels are cheerful, friendly, courteous, capable and very patient and kind. They are a pleasure to have in our house.
The Angels are cheerful, friendly, courteous, capable and very patient and kind. They are a pleasure to have in our house.
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Review from David B (Client / Service User) published on 5 February 2024 Submitted via Website•
Overall Experience
Very pleased with the help I receive during my three, one-hour visits per week. My carer has supported me in an understanding way after life-changing surgery and is excellent at spotting any concerns or problems that she feels need medical attention. I find it very reassuring to have someone...
Very pleased with the help I receive during my three, one-hour visits per week. My carer has supported me in an understanding way after life-changing surgery and is excellent at spotting any concerns or problems that she feels need medical attention. I find it very reassuring to have someone outside the family that I can talk to. She also supports my wife and I with chores we now find difficult. Always smiling and willing to help.
↩Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset
Thank you David for your kind words. We are pleased you and your wife are getting the support you need from one of our Angels and from our management team.
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Review from S N (Wife of Client) published on 21 September 2023 Submitted via Postal Card•
Overall Experience
Visiting Angels have been supplying care to my husband for the last five months. We have always found them very caring and always willing to help in any way. Nothing is too much trouble. We have no hesitation in recommending them to anyone needing care.
Visiting Angels have been supplying care to my husband for the last five months. We have always found them very caring and always willing to help in any way. Nothing is too much trouble. We have no hesitation in recommending them to anyone needing care.
↩Reply from Justyna Pokorska, Managing Director at Visiting Angels East Dorset
Thank you for your kind words. We will continue to support your husband in any way that we can.
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Review from Valerie G (Wife of Client) published on 30 May 2023 Submitted via Postal Card•
Overall Experience
Excellent staff and service.
Excellent staff and service.
↩Reply from Stephen Fewings, Managing Director at Visiting Angels East Dorset
Thank you so much for your feedback. It continues being our pleasure supporting your husband.
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Review from Richard W (Son of Client) published on 17 May 2023 Submitted via Website•
Overall Experience
A first-class, caring service with excellent, well-trained staff. Nothing is too much trouble. It's the service you need to protect loved ones when they are at their most vulnerable. Taking this path has meant Mum has the comfort and security of being in her own home.
It's greatly reduced the...
A first-class, caring service with excellent, well-trained staff. Nothing is too much trouble. It's the service you need to protect loved ones when they are at their most vulnerable. Taking this path has meant Mum has the comfort and security of being in her own home. It's greatly reduced the pressure on family members.
I have no hesitation in recommending Visiting Angles.
↩Reply from Shannon Middleton-Wearne, Registered Manager at Visiting Angels East Dorset
Dear Richard, thank you for your wonderful feedback, it is an absolute pleasure to be able to support your mother and the family as a whole. I will be sure to pass on this lovely review to our team of Angels. Kind regards.
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Review from Susan S (Daughter of Client) published on 16 May 2023 Submitted via Website•
Overall Experience
Thank you so much to all the team in helping our dad. The management and the carers tried so hard to make dad safe and happy and guide us through caring for someone we love with dementia. Thank you.
Thank you so much to all the team in helping our dad. The management and the carers tried so hard to make dad safe and happy and guide us through caring for someone we love with dementia. Thank you.
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Review from S M (Client / Service User) published on 13 April 2023 Submitted via Postal Card•
Overall Experience
I can thoroughly recommend Visiting Angels care service. They have more than lived up to my expectations and have made my life much easier. The staff are unfailingly professional and supportive.
I can thoroughly recommend Visiting Angels care service. They have more than lived up to my expectations and have made my life much easier. The staff are unfailingly professional and supportive.
↩Reply from Stephen Fewings, Managing Director at Visiting Angels East Dorset
Thank you very much for choosing to use the services of Visiting Angels - East Dorset and for your wonderful comments. It is a pleasure supporting you.
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Review from M M (Daughter-in-law of Client) published on 14 March 2023 Submitted via Website•
Overall Experience
The manager and her lovely team looked after my elderly father-in-law when he came out of the hospital. Nothing was too much trouble, always smiling, chatty and interested in him.
Thankfully he has made a wonderful recovery and we would thoroughly recommend Visiting Angels - East Dorset.
The manager and her lovely team looked after my elderly father-in-law when he came out of the hospital. Nothing was too much trouble, always smiling, chatty and interested in him.
Thankfully he has made a wonderful recovery and we would thoroughly recommend Visiting Angels - East Dorset.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 September 2022
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Visiting Angels East Dorset.
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Meet the Team (3)
Justyna PokorskaJob Title Director and Registered ManagerJoined 2021
Caring for people has always been present in both my personal and professional life. Growing up in Poland instilled in me strong family values and...
Caring for people has always been present in both my personal and professional life. Growing up in Poland instilled in me strong family values and respect for the elderly; these values have remained with me throughout my life. Being able to support my loved ones means so much to me, and having the chance to be a part of the Visiting Angels family has given me an opportunity to share my caring nature, not only with our wonderful clients and their families but also with our caregivers who are at the heart of everything we do.
My career prior to Visiting Angels includes retail customer service, an Ofsted registered childminder and for some time, the NHS as a carer and later a community physiotherapist. Adding my customer focus skills to my experience in the NHS gives me confidence in dealing with the different needs of our clients and their families.
Steve FewingsJob Title DirectorJoined 2021
I continued to fly around the world as an airline Customer Service Manager until aviation was badly affected by Covid-19, at which point I lost the...
I continued to fly around the world as an airline Customer Service Manager until aviation was badly affected by Covid-19, at which point I lost the job I loved. However, in 2021 I moved with my family from Brighton to New Milton, which I find to be a beautiful part of the world, has proved to be a great decision. I am now also living close to my elderly mum, who requires some support and being nearby, I can now take care of her. She is so happy and has a new lease of life!
Having spent much of my career taking care of people, it seemed the obvious choice to bring Visiting Angels Quality at Home Care, along with my passion for customer service and treating everyone as an individual, to the community of East Dorset and the New Forest.
My partner, who was an NHS worker during the pandemic, has joined me on my mission to bring unrushed quality care and support to clients and their families.
I truly look forward to meeting and supporting you in any way I possibly can.
Steve
Lara PalmazJob Title Care CoordinatorJoined 2025
Lara is our brilliant Care Coordinator here at Visiting Angels East Dorset, and she keeps everything running smoothly behind the scenes. She’s been...
Lara is our brilliant Care Coordinator here at Visiting Angels East Dorset, and she keeps everything running smoothly behind the scenes. She’s been part of our team since June 2025 and has quickly become someone everyone relies on.
From chatting with clients and families, supporting our amazing Angel Caregivers, and keeping in touch with GP surgeries and district nurses, Lara is often the friendly voice on the other end of the phone, making sure everyone gets what they need.
She also puts together our rota each week, matching caregivers with clients and juggling all the little changes that come up, always with patience, a sense of humour, and a real “can-do” attitude.
Lara is one of those people who’s always happy to help, no matter what’s going on. Her positivity, kindness, and willingness to go the extra mile make her a much-loved part of the team.
Frequently Asked Questions about Visiting Angels East Dorset
How many Carers does Visiting Angels East Dorset employ?
Visiting Angels East Dorset employs 20 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels East Dorset to verify any information. View our terms and conditions. Visiting Angels East Dorset has an Enhanced Service -what an Enhanced Service includes.
