AAA Healthcare Agency - Preston

Unit 14, Cable Court, Pittman Way, Preston PR2 9YW
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9.9 25 Reviews
  • AAA Healthcare Agency - Preston, Preston
AAA Healthcare Agency provides respectful home care services to people in their own homes.

Home care services include personal care such as help washing or getting out of bed, as well as help with household tasks, complex care, assistance attending appointments etc.

Skilled, dedicated staff treat people needing care with dignity.
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Care Provided by AAA Healthcare Agency - Preston

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28
  • Weekly Live-in Care Fees: from £1500

Prices are quoted based on the needs of the client at the time of enquiry.

These prices are only a guideline, please contact AAA Healthcare Agency - Preston to find out the exact price for your requirements.

Contact AAA Healthcare Agency - Preston to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact AAA Healthcare Agency - Preston to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Nilum Ahmed (Registered Manager)

AAA Healthcare Agency - Preston Reviews (25)

9.9

AAA Healthcare Agency - Preston has a Review Score of 9.9 (9.861) out of 10, based on 23 reviews in the last 2 years.
Over all time AAA Healthcare Agency - Preston has 25 reviews.

Overall Experience
  • 21
  • 2
  • 0
  • 1
  • 1
Date Published
  • 25
  • 10
  • 23
  • 23
  • 2
Reviewer Connection to AAA Healthcare Agency - Preston
  • 10
  • 7
  • 4
  • 1
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from Shirley C (Client) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care workers have great manners. They are really helpful. They done everything for me what I want. They are very good maintaining their timing. I like cleaning of my house how they are dong in my house.
Reply from Samantha Clark, Registered Manager at AAA Healthcare Agency - PrestonThank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you are having a positive experience with us. Your feedback truly means a lot, and it motivates us to continue providing excellent service.If there's anything else we can do for you, please don't hesitate to reach out.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I L (Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since joining AAA Healthcare, I have been extremely satisfied with the high standard of service I have received, both from the care providers and the AAA Healthcare management team. The care workers are always polite and ensure that every requirement is met with punctuality and attention to detail.
Reply from Samantha Clark, Registered Manager at AAA Healthcare Agency - PrestonThankyou so much for your review, i am glad that you are happy with the care provided.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N A (Daughter of Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to emphasise how grateful I am to AAA Healthcare the carers they have provided are to my dads needs and personality, the team go out the extra mile to provide outstanding care, my fathers mental health and wellbeing has improved, I have a peace of mind when I am not there with my father
knowing he has brilliant carers looking after him, my father would not move to any other company, a big round of applause to AAA healthcare team and a big thank you from the out family.
Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency - PrestonThank you so much for your kind words - it is an honour to care for your Dad.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J P (Daughter of Client) published on 1 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely horrendous. I cannot stress enough that this company need to be avoided. This company took on our Dad's care via Social Services towards the end of 2023. Our vulnerable and elderly Father was left without food for almost 24 hours and we realised that vital medication wasn't being given leading
to the deterioration of his health. We found that Dad was left unclean after having an accident almost daily. I could go on!
Any issues raised were replied to by a member of staff who kept calling me 'Hun'!
Of course, as soon as we realised what was happening we moved to a new care agency whose fabulous and caring service really does put this lot to shame.
They should not be allowed anywhere near vulnerable people. They are absolutely despicable.
Reply from Samantha Clark, Registered Manager at AAA Healthcare Agency - PrestonI am really sorry that you feel this way with regard to the care that we provided. We always strive to ensure that the clients that we support are at the heart of everything that we do. Food and drinks were offered to your dad at every opportunity and food was left even if he refused. I cannot comment on the medication. Our carers always wear their uniform but if something has been spilt on their uniform they will take it off. If someone is refusing to let us give personal care then we cannot force the issue as we have to ask for consent. All concerns that we had were raised with Social Services and they were fully aware as well as your family as we did raise our concerns with you too.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Christine (Partner of Client) published on 19 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The team has a good understanding of the care needs and are always respectful to the client. The training is good showing dignity and respect, allowing choices to name a few of the skills they all show. The code of conduct is of a high standard, very polite to the client and family.
Well done to
all who do a difficult job; lots of praise to everyone. Many thanks.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for AAA Healthcare Agency - Preston is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for AAA Healthcare Agency - Preston is calculated as follows: ( (127 Excellents x 5) + (6 Goods x 4) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 137 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for AAA Healthcare Agency - Preston is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Paul

Paul Cooper

Job Title: Operations Manager Joined: 2025

Hi I am Paul and I am the operations manager for AAA Healthcare, my role is to ensure all of our amazing care and office teams are providing people with the best possible care and support throughout their journey. I have worked in the healthcare sector for the last 30 years in various roles. I love to make people's lives better and strive to achieve this everyday.

Nilum

Nilum Ahmed

Job Title: Deputy Manager Joined: 2021

My name is Nilum Ahmed, and I have dedicated 18 years to the care sector. I began my career as a carer and successfully completed my NVQ Level 2 and 3 in Health and Social Care. Over the years, I gained extensive experience working in care homes, specifically in the EMI (Elderly Mentally Infirm) and nursing units. After nine years of hands-on care experience, I advanced to a Senior Carer role, where I continued to expand my skills and knowledge.
Seeking further growth, I transitioned to working for a care agency, which broadened my expertise in various areas, including residential care, advanced dementia care, care homes for spinal injuries, and neurological needs. This experience deepened my understanding of specialised care and the unique requirements of each individual.
In January 2021, I took on a leadership role at AAA Healthcare Agency as a Team Leader in domiciliary care. This position allowed me to work closely with the Registered Manager while providing essential care services to the elderly within the community. It was here that I honed my leadership and management skills, ensuring that the highest quality of care was consistently delivered.
I am currently working as a Deputy Manager, where I continue to oversee and improve the quality of care in the services provided, while also mentoring and guiding staff to ensure we maintain the highest standards. Most recently, I completed my Level 5 qualification in Management and Leadership in Adult Social Care, further solidifying my expertise in the field.
My passion for care is at the heart of everything I do, and I am firmly committed to ensuring that the quality of care provided is always of the highest standard.

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