SeaShell (Epping Forest & Harlow)

Epping Civic Building, 2nd Floor, 323 High Street, Epping CM16 4BZ
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9.6 28 Reviews
  • SeaShell (Epping Forest & Harlow), Epping
SeaShell is a local, family-run, premium home care company covering Epping Forest and Harlow. SeaShell provides premium home care to their clients and a premium career to their carers. They have also committed a portion of their profits to providing free end-of-life care to those in need. SeaShell are supported by an advisory board made up of experienced local healthcare professionals, to ensure they provide holistic care. #CareWithADifference

Their services include personal care, medication support, overnight, respite, end-of-life and palliative care, companionship, light housekeeping, meal preparation, transport assistance and more.

Why SeaShell?

Industry Leading Expertise
•        Sean (co-owner and care manager) has worked in community care in the area for over ten years
•        Their Advisory Board is made up of local senior healthcare professionals who have more than 130 years of combined experience

Exceptional Care and Carers
•        Their care calls are for a minimum of one hour and they co-ordinate all care needs to ensure they deliver a thoughtful and holistic service
•        Their carers benefit from a comprehensive learning and development programme, a structured career path and are rewarded with a market leading rate of pay and profit-sharing scheme

Community Commitment
•        They believe quality care should be accessible for all, which is why they have committed a portion of their profits to free end-of-life care for those in need

They are registered with the Care Quality Commission (CQC), you can rest assured that the service you receive is fully regulated, inspected and rated. They are also members of the UK Homecare Association and the Essex Care Association to ensure that they are at the forefront of national and local best practice for care.

Contact SeaShell to discuss your needs or book an appointment via their website.
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Care Provided by SeaShell (Epping Forest & Harlow)

Types of Home Care

  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Good to Know

Group/Owner

Person in charge

  • Sean Gulrajani (Manager)

SeaShell (Epping Forest & Harlow) Reviews (28)

9.6

SeaShell (Epping Forest & Harlow) has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years.
Over all time SeaShell (Epping Forest & Harlow) has 28 reviews.

Overall Experience
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Date Published
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Reviewer Connection to SeaShell (Epping Forest & Harlow)
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Total of 28, showing 1-20
Review from Sally B (Daughter of Client) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family consider ourselves very fortunate to have Seashell caring for our mother. My sister and I live abroad so it was a big step for us to put our mother into the care of strangers but from the first moment we met the team it was like an extended family. Mums carers have been kind and caring, supporting
us through difficult times as her dementia progresses. Carers are always reliable and patient especially as mum is extremely hard of hearing, nothing is ever too much trouble.
Communication with their office is easy.
I cannot fault them.
Reply from Elisha Newberry, Manager at SeaShell (Epping Forest & Harlow)

Thank you. It means a lot to hear that our team has felt like an extended family, especially with you living abroad. We're proud to support your mum and truly appreciate your trust in us.

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Review from Grainne F (Daughter of Client) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and myself are very pleased with the care she has received over the last couple of months, nothing is too much trouble for the carers. Myself and Mum would like to thank the manager and his team at Seashell.
Reply from Sean Gulrajani, Care Manager - Owner at SeaShell (Epping Forest & Harlow)

Thank you for your review, we are so pleased that your mother and the family are happy with the care provided, it is our pleasure to support her.

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Review from Sandra C (Daughter of Client) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were recommended to SeaShell by a friend and were very happy we listened.
The managers have put together a wonderful care provision that has helped us support Mum in her own home through the complex transition from full independence, to her recovery from repeat falls and an early dementia diagnosis,
with Mum losing much of her physical and mental capacity.
No challenge is too small for them, their communication is easy, open and honest and the breadth of support provided is so much more than we would have expected. In a sea of care providers, SeaShell stand out as reliable and trustworthy, which counts for so much when finding care for loved ones who want to stay in their own homes.
Can’t recommend them highly enough.
Reply from Sean Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you for the glowing review, it really is our pleasure to support your mother. I will pass this on to the team who will be very pleased.

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Review from Nic W (Son of Client) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The support that my father (who has a progressive health condition) and our whole family have received from the manager and the Seashell team has been absolutely brilliant.
We had initially been receiving care from another local provider, but as my father’s condition worsened we felt like Seashell’s
offer was more suitable. Right from the start the manager was open and transparent about the costs, took the time to explain how things work, and assembled a team that was tailored to meet the needs of my father and also my mother as primary carer.
As well as treating my father with respect and care whilst at home, Seashell have also been helpful in assisting us during a recent hospital stay.
The manager has strong links to the local health system, and provided invaluable advice that enabled us to navigate a difficult situation in times where we were both overwhelmed and exhausted.
I’m not sure we could have got this from any other local care provider and can’t recommend them highly enough.
Reply from Sean Gulrajani, Care Manager - Owner at SeaShell (Epping Forest & Harlow)

Thank you, you and the family are a pleasure to work with, I am glad that we have been able to help.

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Review from T E (Client) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, care and consideration at all times. I was listened too and understood, I was matched with a lovely carer, nothing is ever too much trouble, all staff and management are kind and considerate.
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Review from Richard P (Son of Client) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
SeaShell took on the caring arrangements for my mum in September, previously my father was primary carer but now struggling with cancer. We have asked for initial support twice a day, seven days a week, and this has worked really well. Each carer was selected and introduced carefully and we now have
four covering the week. They have built a strong and trusting relationship with my parents and it more than 'just a job'. No corners cut, take time and go beyond the brief to provide a genuine caring service. My mum being looked after so well is helping my dad's help and extending his life. My mum is now more active and able to leave home more frequently. SeaShell have been a real blessing.
Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you for your kind words, it is a pleasure to support your mother.

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Review from Jacqui W (Daughter of Client) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since SeaShell has been looking after my mum, I feel that I have got my mum back! The carers live up to their job titles in an exceptional way, and each one of the team brings something unique and personal to enrich Mum's life. Mum is always pleased to see them, and nothing is ever too much trouble,
and I am confident leaving her in their wonderfully caring hands. Through the detailed notes from every visit, I can see how Mum is and any concerns are flagged up and dealt with immediately, with team members going above and beyond. I always feel comfortable communicating with any of the team, and I am also very impressed with the support and accessibility provided by the management team of the company. I am so delighted with what SeaShell is providing for my mum, and I cannot recommend them highly enough. My only regret is that I did not find the company sooner!
Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thanks so much for your lovely feedback - the team are very fond of your mother and will be thrilled with your kind words!

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Review from Helen W (Daughter of Client) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Seashell provided care and companionship for my mother for over a year before she sadly passed away in April. The care staff were very professional, personable and well-matched to my mother's needs. She looked forward to seeing them and took great pleasure in their visits.
In the last few weeks of
my mum's life, I found the kind support and professional help provided by the management team invaluable - it helped me through what was a very difficult time.
Seashell provided excellent care and support not only for my mother but for myself too, and I cannot thank them enough.
Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you, Helen; it was a pleasure for us to be able to help.

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Review from Ram G (Son-in-law of Client) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was given care and companionship when we were unable to due to work commitments.
I am so pleased to say that we, as healthcare professionals ourselves, found the care to be excellent and faultless. The care staff were well trained, professional, not over-familiar and respectful. My
mother-in-law was not only safe but happy to receive their input. Thank you all for your respect, care and support
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Review from Clare B (Daughter of Client) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had Seashells looking after our mother and father for six months now.
The support and understanding that we have received have been wonderful during what can be a worrying time. They have intuitively matched the carers to our parent's differing needs, and both parents are benefitting enormously
from their help. They have been very flexible and understanding with our requests and have been able to provide professional and constructive advice when trying to establish a care plan for them. We are able to constantly keep up to date with their visits via the "care app". Seashells will update us if there is an area of concern following a visit. They are a pleasure to work with and a reassuring professional home care provider.
Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you, Clare; it is a pleasure to work with you and your parents - I know the team enjoy visiting them very much!

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Review from Graham H (Son of Client) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our first experience of using a care provider and Seashell have proved faultless. Their choice of carers has been perfect; their experience, advice and guidance are excellent, and their level of communication is swift and reassuring. They are flexible, supportive and extraordinarily professional, and
the carers have undertaken the tasks we have requested to the letter. Furthermore, their subsequent detailed feedback provides really helpful and fascinating insights. Delighted to be working with them; they are quite outstanding.
Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you, Graham; you and your family are an equal pleasure to work with!

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Review from J B (Daughter of Client) published on 3 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional, reliable, thorough care was provided the whole time Seashells looked after my mum. Always willing to go the extra mile and change shifts wherever possible, if required. Always at the end of the phone to offer guidance and adjust medication.
Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you so much - the team loved looking after your mother!

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Review from Lorraine D (Niece of Client) published on 2 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had SeaShell looking after my uncle since earlier this year, and the support that we have received has been exceptional. The carers have been so well matched with him, and he really enjoys their visits, and we have seen a real change in his mental wellbeing since they started. We have a continuous
dialogue with them as he is changing with dementia, they have been nothing but professional, and I am reassured that they are well trained and supportive in their approach to his changing behaviour. They have been really flexible with time and date changes and keep me posted if new appointments have arrived; they have always been able to work around normal scheduling. I would be more than happy to recommend them to anyone who is looking for a tailored, bespoke, flexible care package. SeaShell is a pleasure to deal with.
Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you so much for the feedback - we are delighted we could help, and the team really enjoy the time they spend with your uncle.

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Review from Howard F (Brother of Client) published on 1 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
SeaShell and the entire team go above and beyond to ensure my sister is well taken care of. When we have needed additional services, e.g. administration of antibiotics, they make it happen even if the request is last minute. My wife and I live in the USA, and from our first conversation with SeaShell,
we obtained a very high comfort level that has continued throughout their tenure. They provide continuity of care which provides them with significant insight into the care needs of my sister, e.g. taking her to the doctor when needed, shopping etc. My sister adores each and every one of the teams, which adds to our comfort level. Their communications skills are outstanding! The app provided is a fantastic tool which provides us with excellent daily updates from the carers. Once again, this is key for us given our distance from England. In summary, we highly recommend SeaShell, who consistently provides outstanding service.
Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you! Your sister is a pleasure to be around, and we are glad that we can help in any way.

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Review from Rachael B (Daughter of Client) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I literally could not give Seashell a higher recommendation. We were let down in early December by my father's previous care team, and luckily enough, Seashell was recommended to me. Despite the short notice and having limited staff, they did everything they could to accommodate us, and I can never
thank them enough.
From my initial consultations, I could tell they were the perfect fit for my dad. Both come with medical backgrounds and have contacts within the industry, which is really reassuring, but it's not just that that makes Seashell a phenomenal team.
Each carer is well trained and proactive. They make my dad feel comfortable and content in his home and genuinely look out for his best interests, going above and beyond to do what's best for him and assisting me with anything I need that can help him further. They put the "care" into a care team.
They have been so proactive in making arrangements for assessments, contacting physio's and social workers and advising
Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you, Rachael! We are delighted to help and we love spending time with your father; he is so fun to be around!

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Review from Hayley S (Daughter of Client) published on 8 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Seashell have given excellent care, advice and understanding to my mother. They have an instinctive understanding of her needs, and also keep myself and my brother fully informed on any changes or needs we may not be aware of.
As we now find ourselves entering a new stage of live-in
care, we are still able to continue working alongside Seashell for a weekend and respite care.
Thank you to the manager and his team for your professional and kind approach.
Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you, Hayley; it's a pleasure assisting your mother, and we look forward to continuing our relationship!

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Review from Una M (Sister of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank Seashell for the first-class service given to my brother. Sadly he passed away just before Christmas, but the care and support given to him and his wider family at such a difficult time was exceptional.
Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you; was an absolute pleasure to care for your sister, and will always be in our hearts.

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Review from Jean C (Son of Client) published on 13 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the first time in many years, my mum was able to spend Christmas with us, largely because of SeaShell. Dealing with her needs largely due to MS and her age, and being wheelchair-bound. She was treated kindly as an individual person given time and attention, which has not always been the case by
other care providers. The team was really professional and friendly. Kept in touch in the lead up to her stay and advised on some equipment to hire once they'd assessed where she would be sleeping. Their timekeeping was good, and communications were never an issue. My mum was able to enjoy time with her young grandchildren she would never have otherwise got, and it avoided her having the first Christmas alone without my dad. I'm pleased we found SeaShell and would recommend them.
Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you - we were delighted to be able to help your mother spend Christmas with you; she is a wonderful lady and loved by all the team! Come back soon!

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Review from D J (Daughter of Client) published on 30 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial enquiry through to commencing caring for my father, SeaShell has been a Godsend! Nothing is too much trouble, and they are so supportive to both my father and me! It’s quite early days, but everyone is doing their utmost to make life better for my dad, even if he doesn’t appreciate
it yet! I would recommend them to anyone considering finding a company that really cares.
Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you so much - we really appreciate your feedback and looking after your father. Especially when he teaches him how to play golf!

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Review from Alison D (Daughter of Client) published on 21 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had mobility problems and needed immediate care after coming out of the hospital. We contacted Seashell and arranged a meeting for the day my mum came out of the hospital. The owners arrived and were both extremely efficient and very professional and arranged carers to start straight away. All
carers have been wonderful with my mum, helping and encouraging her to lead an independent life and treating her with the greatest respect. Nothing has been too much trouble. A mix up with her prescriptions has been sorted out, equipment to help my mother has been ordered, physio and occupational therapy arranged. My mum is making huge improvements and now no longer needs overnight help. I thoroughly recommend Seashell.
Reply from Michelle Gulrajani, Owner at SeaShell (Epping Forest & Harlow)

Thank you so much for the feedback, Alison; it has been a pleasure to help your mother and so rewarding to see her mobility improve so much.

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for SeaShell (Epping Forest & Harlow) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for SeaShell (Epping Forest & Harlow) is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SeaShell (Epping Forest & Harlow) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (2)

Sean

Sean Gulrajani

Job Title: Owner, Care and Client Manager Joined: 2010

Sean is an experienced healthcare professional and has worked in the local area for over 10 years, with much of this time spent as a care manager for another domiciliary care company rated as outstanding by CQC in the area. Sean has a nursing background, a Certificate of Higher Education in Applied Health Studies and a Level 5 Diploma in Management and Leadership.

Michelle

Michelle Gulrajani

Job Title: Owner, Office Manager Joined: 2007

Michelle has worked in HR and Finance for corporate multinational organisations (in London and Zurich) for over 14 years and has significant client service and business management experience. Michelle is a Chartered Accountant and Tax Advisor with a 1st in Economics and Accounting from Bristol University.

Frequently Asked Questions about SeaShell (Epping Forest & Harlow)

What Type of Services does SeaShell (Epping Forest & Harlow) offer?

SeaShell (Epping Forest & Harlow) offers Home Care & Nursing Care.

How many Carers does SeaShell (Epping Forest & Harlow) employ?

SeaShell (Epping Forest & Harlow) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SeaShell (Epping Forest & Harlow) to verify any information. View our terms and conditions. SeaShell (Epping Forest & Harlow) has an Enhanced Service - more info.