Heritage Healthcare (Windsor)

We were recommended Heritage via a friend who was pleased with the care her parents were receiving via daily carers. Our situation was a little different in that we required a live-in carer who was able to support our Father who was due to return from hospital after breaking his hip and while my mother was also in hospital. We needed someone who could drive to ensure Dad could visit Mum. Sadly before the carer moved in Mum passed away. When the carer moved in my Dad was grieving and also very nervous of someone unknown being in the house. However it has been amazing! My Dad has company who cares, is hard working, shows such kindness and understanding, giving him space to grieve but encouraging his own rehabilitation. And when you live 100's of miles away and have to leave your Dad the relief is enormous. The whole experience with Heritage has been professional, responsive and with such compassion. We can not recommend highly enough, from Care Manager to carer, fantastic service

I've had a very positive experience with Heritage Healthcare since my father started with their services at the end of January. A month in now and the care that the staff give is excellent. The staff are kind, professional and treat dad with respect. They make sure that he is comfortable and well looked after taking the time to support him with his needs. It gives me peace of mind as well that I can reach out to management if I have concerns or questions with his health and they are so quick and responsive. I have no problem recommending Heritage Healthcare.

Heritage has been nothing but accommodating, all carers have been great and attentive to my needs. I really do genuinely look forward to the carers coming in so we can have a chat. The carers here genuinely care about how you are and your well being and that's really lovely. If you are looking for a care provider i would 100% recommend Heritage.

I couldn't be happier with the choice we made. We've been using Heritage Healthcare for 1 month now, and the care for my dad has been absolutely excellent, from start to finish-management is responsive and supportive, and every single carer is kind, professional, knowledgeable, and genuinely caring. I have complete confidence in the team and the way they look after him. 10/10 for every aspect. Thank you for being involved at such an important time in my dads life.

The family were pleased to know that Doris was in good hands.

With the exception of a couple of minor things, the care and support received so far has been good. The staff are friendly and we genuinely feel care for Dad and his well being. They have quickly formed a good bond and seem to understand Dads needs. Whilst not actually there to care for Mum, it's reassuring to know they are keeping an eye on her too

In the nine months Heritage have been providing care for my father I have found them to be not only professional and empathetic towards him, but understanding and generous in their dealings with the wider family. Communications are always informative, timely and friendly, and I'm impressed at how feedback is welcomed and acted upon. A big thank you to everyone involved. You've helped make a difficult time that much easier.

Windsor Heritage Health Care have been incredible in supporting my mother in their care for her. From the very beginning, it was very clear that they truly understand that this is a vocation and their dedication and kindness have been evident in every situation.

The carers have been phenomenal in their support for Mum, and we appreciate all they have done. They help her physically but are also so good with her emotional welfare.

The care notes system really helps us to stay informed about what is going on.

A brilliant service and I would highly recommend them.

We couldn't ask for better or more caring carers for our mum who is bed bound due to a stroke. They have made life a lot easier for both mum and us and always take into consideration what mum needs or any worries we have. The management staff are very accommodating and are easy to get in touch with if we have any concerns or need to change carer visits etc. The app is also great and keep us updated with each care visit. Would highly recommend Heritage to anyone.

Heritage Care have been nothing but supportive, professional and caring regarding the care provided for my mother. The situation presented is ongoing and has been exceptionally fiddly, yet Heritage Care have always been ready to help, discuss progress and ways forward and been flexible beyond the norm to accommodate changing care needs. Their professional care reviews and updates are hugely helpful in a stressful situation and their care for the client is unmatched. The individuals of the care team and friendly, engaging, hard working and reliable. The management staff are supremely quick to respond at any time of the day and exceptionally professional. I cannot recommend their services more.

I was present for the first care visit, which went incredibly well. The carer was delightful, very kind and patient with Mum, going at her pace in an unhurried way. The communication has been excellent and nothing is too much trouble. Thank you Heritage Homecare, we are so delighted to have found you!

It's only been a week and all good so far. It has helped, and I know it will continue to help as I begin my chemotherapy in the next couple of weeks.

We have been using Heritage Healthcare for 5 months now and I would highly recommend them. All the carers are caring, conscientious and kind and my father looks forward to their visits. The management and office staff are extremely supportive, efficient and professional. Their communication is excellent and they go over and above to assist with adhoc requests, a recent example being when antibiotics were prescribed and I could not collect from the pharmacy before they closed. When I informed Heritage of the situation, without hesitation they reassured me they would be able to help and co-ordinated the teatime carer to collect the medication from the pharmacy enroute, so they could add to the Medication Chart and administer without delay. Amazing service and support which we are so very thankful for.

I look forward to my visits , twice a week, as they always have a smile and start straightaway, with doing their job cleaning, and if I want, a good old chat putting the world to rights while making a sandwich for lunch and cup of TEA .

They have been amazing, very caring + lovely for my mum + us and always treat her with the utmost dignity at all times. Highly recommend them.

Very pleased with the professional service and care administered by the carers and all their advice and professionalism. Very happy to recommend to anyone who is looking for long term, home visits from this lovely company.

Would recommend to anyone, - the team are wonderful, thank you.

Thank you for giving me my life back, allowing me to rebuild my future and for quite literally feeling like the family support I so desperately needed after being a solo carer for 6 years!

It's difficult to accept your previously independent parent now needs a level of support. Windsor Care has helped us all navigate this.

I can only say that there is a good recruitment process. As a carer, the staff were very supportive and listened to my weariness from caring too. Definitely recommend. Thank you all very much.