Heritage Healthcare (Windsor)

Claremont House, 70-72 Alma Road, Windsor SL4 3EZ
Review Us
9.9 44 Reviews
  • Heritage Healthcare (Windsor), Windsor
Heritage Healthcare Windsor provides dedicated home care and support to allow more people to be independent at home for longer.

A team of professional carers support clients with a range of care services, including personal care, companionship, dementia care, household help and respite care. Care visits can range from 30 minutes to 24 hour care, with packages built on the needs and wishes of clients. They work with the client, their family and external healthcare professionals to create a bespoke care plan that can be adapted to the client's changing requirements.
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Care Provided by Heritage Healthcare (Windsor)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36
  • Weekly Live-in Care Fees: from £1450

Available on request

These prices are only a guideline, please contact Heritage Healthcare (Windsor) to find out the exact price for your requirements.

Contact Heritage Healthcare (Windsor) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Heritage Healthcare (Windsor) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Prabjot Dhillon (Registered Manager)

Heritage Healthcare (Windsor) Reviews (44)

9.9

Heritage Healthcare (Windsor) has a Review Score of 9.9 (9.898) out of 10, based on 33 reviews in the last 2 years.
Over all time Heritage Healthcare (Windsor) has 44 reviews.

Overall Experience
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Date Published
  • 44
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Reviewer Connection to Heritage Healthcare (Windsor)
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Total of 44, showing 1-20
Review from K H (Daughter of Client) published on 12 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Finding ourselves in a position where our Dad required a care package to leave hospital was a surprise. We were allocated Heritage and they have become a valuable and necessary asset.
With the exception of a couple of minor things, the care and support received so far has been good. The staff are friendly
and we genuinely feel care for Dad and his well being. They have quickly formed a good bond and seem to understand Dads needs. Whilst not actually there to care for Mum, it's reassuring to know they are keeping an eye on her too
Reply from Sadaf Shahid - Care Manager, Managing Director at Heritage Healthcare (Windsor)Thank you, Kerry, for your kind review. Your feedback is essential and deeply appreciated by our team. Our mission is built on providing dignified and person-centred care, and we are fully committed to ensuring excellence in all that we do.
We look forward to continuing to serve you.
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Review from H J (Son of Client) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the nine months Heritage have been providing care for my father I have found them to be not only professional and empathetic towards him, but understanding and generous in their dealings with the wider family. Communications are always informative, timely and friendly, and I'm impressed at how feedback
is welcomed and acted upon. A big thank you to everyone involved. You've helped make a difficult time that much easier.
Reply from Sadaf Shahid - Care Manager, Managing Director at Heritage Healthcare (Windsor)Thank you so much for taking the time to share your kind and thoughtful feedback.

Hearing that our efforts have been professional, empathetic, and understanding is reassuring. We are delighted to know that our care has made a positive difference during this difficult time.

We firmly believe in maintaining informative, timely, and friendly communication and are pleased that you find our approach welcoming of feedback. Your input is vital to help us remain proactive and adaptable. We will be sure to pass your gratitude on to everyone involved.
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Review from N T (Daughter of Client) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Windsor Heritage Health Care have been incredible in supporting my mother in their care for her. From the very beginning, it was very clear that they truly understand that this is a vocation and their dedication and kindness have been evident in every situation.


When Mum went into hospital, they regularly

checked in on her well-being and did a fantastic job of ensuring that the transition back home was as smooth as possible. This was challenging because the hospital kept changing its mind about the discharge date. They made a difficult situation so much easier.
The carers have been phenomenal in their support for Mum, and we appreciate all they have done. They help her physically but are also so good with her emotional welfare.


The care notes system really helps us to stay informed about what is going on.


A brilliant service and I would highly recommend them.

Reply from Sadaf Shahid - Care Manager, Managing Director at Heritage Healthcare (Windsor)Thank you so much for taking the time to share your experience with Windsor Heritage Health Care. Your kind words are incredibly important to the entire team. We are truly touched to hear that our dedication and kindness have been evident in the care we provide for your mother. We firmly believe that health care is a vocation, and our staff strives every day to embody that belief.
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Review from G F (Daughter of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't ask for better or more caring carers for our mum who is bed bound due to a stroke. They have made life a lot easier for both mum and us and always take into consideration what mum needs or any worries we have. The management staff are very accommodating and are easy to get in touch with
if we have any concerns or need to change carer visits etc. The app is also great and keep us updated with each care visit. Would highly recommend Heritage to anyone.
Reply from Sadaf Shahid - Care Manager, Managing Director at Heritage Healthcare (Windsor)Gemma, thank you for taking the time to share your appreciation. It is our absolute pleasure to provide the necessary support for Jennifer and ensure this process is seamless for your family. We are delighted to hear that you have had a positive experience, and we remain committed to consistently delivering this high standard of care.
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Review from M D (Daughter of Client) published on 5 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heritage Care have been nothing but supportive, professional and caring regarding the care provided for my mother. The situation presented is ongoing and has been exceptionally fiddly, yet Heritage Care have always been ready to help, discuss progress and ways forward and been flexible beyond the norm
to accommodate changing care needs. Their professional care reviews and updates are hugely helpful in a stressful situation and their care for the client is unmatched. The individuals of the care team and friendly, engaging, hard working and reliable. The management staff are supremely quick to respond at any time of the day and exceptionally professional. I cannot recommend their services more.
Reply from Sadaf Shahid - Care Manager, Managing Director at Heritage Healthcare (Windsor)Thank you so much for sharing this detailed and kind review. We are deeply gratified to hear that our team's dedication, professionalism, and quick management response have provided crucial support during this complex, ongoing situation. We are committed to maintaining the high standard of care you described and sincerely appreciate your strong recommendation and trust.
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Review from Nikki G (Daughter of Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment the manager walked into the house I knew my mum was in safe hands. Time was taken during the initial assessment to get to know Mum and to talk through options.
I was present for the first care visit, which went incredibly well. The carer was delightful, very kind and patient with Mum,
going at her pace in an unhurried way. The communication has been excellent and nothing is too much trouble. Thank you Heritage Homecare, we are so delighted to have found you!
Reply from Sadaf Shahid - Care Manager, Managing Director at Heritage Healthcare (Windsor)We really appreciate your kind words, Nikki. Knowing that we have created a positive impact for you is the best measure of our success. We are committed to maintaining that positive attitude and dedicated service for all our clients moving forward.
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Review from S B (Daughter-in-law of Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided has been excellent. The carers are very caring and efficient. My mother in law is comfortable with the care she is receiving. Any issues have been dealt with promptly and efficiently.
All the family are pleased to know that she is in capable hands and that she is happy and able to
stay in her own home.
Reply from Sadaf Shahid - Care Manager, Managing Director at Heritage Healthcare (Windsor)Dear S B, your wonderful feedback means the world to us. Providing care that allows your mother-in-law to remain comfortably in her own home without creating additional stress for the family is exactly what we strive for. Please know it is our genuine pleasure to support both your mother-in-law and your family.
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Review from T H (Wife of Client) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband's care has been very good each morning, and he really looks forward to his little trips out with Rohit.
It's only been a week and all good so far. It has helped, and I know it will continue to help as I begin my chemotherapy in the next couple of weeks.
Reply from Sadaf Shahid - Care Manager, Managing Director at Heritage Healthcare (Windsor)Dear Tina, thank you for your kind words of appreciation. It is our pleasure to be of assistance to you and Keith.
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Review from Jennifer R (Daughter of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Heritage Healthcare for 5 months now and I would highly recommend them. All the carers are caring, conscientious and kind and my father looks forward to their visits. The management and office staff are extremely supportive, efficient and professional. Their communication is excellent
and they go over and above to assist with adhoc requests, a recent example being when antibiotics were prescribed and I could not collect from the pharmacy before they closed. When I informed Heritage of the situation, without hesitation they reassured me they would be able to help and co-ordinated the teatime carer to collect the medication from the pharmacy enroute, so they could add to the Medication Chart and administer without delay. Amazing service and support which we are so very thankful for.
Reply from Sadaf Shahid - Care Manager, Managing Director at Heritage Healthcare (Windsor)Thank you so much for taking the time to share such a wonderfully detailed and generous review of your experience with Heritage Healthcare. It is deeply rewarding for our entire team to read that we have made such a positive impact on your father's life and your family's peace of mind over the last five months. Ensuring a supportive and positive atmosphere during every visit is our primary mission, and we are delighted that your father genuinely looks forward to their time together.
We are equally pleased to hear that our management and office staff have met your expectations for professionalism, efficiency, and communication. Thank you for trusting us with your father's care.
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Review from Bridget H (Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I look forward to my visits , twice a week, as they always have a smile and start straightaway, with doing their job cleaning, and if I want, a good old chat putting the world to rights while making a sandwich for lunch and cup of TEA .
Reply from Sadaf Shahid - Care Manager, Care Manager at Heritage Healthcare (Windsor)Thank you so much for your lovely review! It's a pleasure to have you as our client. We strive to exceed our clients' expectations by offering continuous support, fully aware that care needs are always evolving. We look forward to serving you with a warm smile.
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Review from H L (Daughter of Client) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Heritage Healthcare now for 4 weeks for my terminally ill mum.
They have been amazing, very caring + lovely for my mum + us and always treat her with the utmost dignity at all times. Highly recommend them.
Reply from Sadaf Shahid - Care Manager, Care Manager at Heritage Healthcare (Windsor)Thank you for sharing your experience with Heritage Healthcare. Your positive feedback is incredibly encouraging and helps boost the morale of our staff. It is our privilege to assist your mum and your family, and we are honored to provide the care and support you need during this time.
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Review from Mike T (Son of Client) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the professional service and care administered by the carers and all their advice and professionalism. Very happy to recommend to anyone who is looking for long term, home visits from this lovely company.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)Thank you so much for your wonderful review. It's always a pleasure to see your lovely mother. Our care team remains dedicated to striving for excellence, ensuring her care needs are met, and providing the best possible support. Please feel free to reach out to us for any additional support, and we shall be happy to support.
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Review from Tom M (Son of Client) published on 26 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff, are always very communicative and caring when looking after my mum. They are always very friendly, and have got to know my mums needs personally, which really helps. They keep me up to date when items are needed or errands required,. eg Doctors Samples. When all the tasks are done the carers
will often tidy up and put the washing on/away. This is a lifesaver, as I cannot do everything.
Would recommend to anyone, - the team are wonderful, thank you.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)Thank you so much for your kind words. It's always a pleasure to assist you and your mum.
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Review from Mollie B (Granddaughter of Client) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heritage Healthcare have given me my life back!
Having been a carer myself for many years I had seen how many flaws were in the system. Employing carers was never an option for me.
I know grandad's routine, likes and dislikes inside out. How could anyone else ever look after him as well as me or
care about him like I do? And then I met the team at Heritage Healthcare! I was nervous to say the least! Despite my apprehension, the reassurance and communication was second to none!
They truly have exceeded all my expectations, go above and beyond in every way, treat Grandad with dignity and respect, adapt around his ever changing needs and offer a professional, competent service. Not only do they care about him, they care about me too and do everything they can to make both our lives easier.
Thank you for giving me my life back, allowing me to rebuild my future and for quite literally feeling like the family support I so desperately needed after being a solo carer for 6 years!
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)Thank you so much for your kind words Mollie. We are delighted that we are able to offer you peace of mind and have met the outcomes that you wanted us to achieve from the outset. Supporting your grandad is an absolute pleasure and everyone in our team (including myself) thoroughly enjoys your grandad's company (he even offered to take me to the golf course)! As always, if there is anything else that we can support with, just get in touch!
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Review from E M (Daughter of Client) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has some great carers. She doesn't cope well with change, and they try their best to have continuity. Mum needs encouragement to eat well and wash daily. The staff support her to do this. They try to explain to her why this is important for her ongoing health and well-being.
It's always an ongoing
and changeable situation and the staff try their best to support us and Mum.
It's difficult to accept your previously independent parent now needs a level of support. Windsor Care has helped us all navigate this.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)Thank you so much for your kind review. It is our pleasure to support your mum in ensuring she remains as independent as possible whilst remaining in the comfort of her own home. Thank you for trusting in us and our team!
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Review from J W (Daughter of Client) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After experiencing various care agencies, Heritage Healthcare Windsor was recommended to me by a friend. Feedback is essential on how helpful we found the staff and for the benefit of others. The manager was friendly, professional and brilliant. She was able to help out at short notice and saved us
from a difficult situation. She also looked to sort out other problems and tailor the care to meet our needs. I can't thank them enough.
The staff were very kind to my mother and they were keen to learn. The manager was able to identify training needs for staff to give care to my mother as her needs were very complex. The staff were kind and encouraging. They showed compassion which for me was so important in understanding the difficulties of people being dependent on others.
I can only say that there is a good recruitment process. As a carer, the staff were very supportive and listened to my weariness from caring too. Definitely recommend. Thank you all very much.
Reply from Sadaf Shahid - Care Manager, Care Manager at Heritage Healthcare (Windsor)Thank you for your kind appreciation. It was a pleasure to help you and your lovely mother. Your kindness and warmth have deeply touched our hearts and we wish you all the best.
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Review from R T (Daughter of Client) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend this care agency enough, my mum absolutely loves them coming in to her, making her lunch and sitting and having a chat. It has helped raise her mood and it's nice that my sister and I know she's seen someone on the days we're at work.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)Thank you ever so much for your lovely review. It is a pleasure supporting your mother and we endeavour to always do our utmost to ensure she has the best possible care.
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Review from Derek S (Son of Client) published on 15 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer's work has improved over the last few weeks, nothing is too much trouble for this lady. My mother and I discussed this and would like this carer on permanently every week, please. Have a good weekend regards.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)Thank you for your kind review and for calling into the office to express your gratitude, complimenting our wonderful carer. As per your request, we have made the relevant changes and she is assigned to the care calls providing consistency each week.
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Review from J G (Son of Client) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently had the pleasure of using Heritage Healthcare, Windsor for my elderly Father. Heritage Healthcare, Windsor provided a week of live-in care. I can't express enough how good the experience has been. From the very first interaction, all staff were incredibly professional, compassionate, and
attentive.
The carer assigned to my father was genuinely kind. She took the time to get to know Dad, engaging him in conversation and encouraging him to eat. It was reassuring to see how much effort she put into making Dad feel comfortable and valued.
The management team of Heritage Healthcare, Windsor was equally impressive. They went above and beyond to tailor the care plan specifically to my Father's needs. They even phoned me on Sunday afternoon to clarify a medication query.
Overall, I highly recommend Heritage Healthcare, Windsor to anyone looking for compassionate, reliable care. We are keen to use their service again.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)Thank you so much for your kind words and for sharing your experience with Heritage Healthcare, Windsor. We are delighted that our team provided your father with the compassionate and professional care he deserves. It's wonderful to hear that our carer was able to connect with your father, making him feel comfortable and valued. We strive to tailor our care plans to meet the unique needs of each individual, and it's gratifying to know that our efforts made a positive impact. Your feedback about our management team's dedication and willingness to address medication queries even on a Sunday is greatly appreciated. We are committed to providing reliable and personalized care, and your recommendation means a lot to us. We look forward to the opportunity to serve you and your father again in the future.
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Review from J T (Friend of Client) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers are kind and helpful and willing to help with anything. My friend loves it when they sing with her while going about their chores. If she is a bit down they soon cheer her up and make her laugh. I would recommend your carers to anyone.
Reply from Sadaf Shahid, Care Manager at Heritage Healthcare (Windsor)Thank you for your lovely review. Indeed it is a pleasure being around you and your friend.
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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Heritage Healthcare (Windsor) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for Heritage Healthcare (Windsor) is calculated as follows: ( (169 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 187 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Windsor) is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (3)

Prabjot

Prabjot Dhillon

Job Title: Managing Director Joined: 2021

Managing Director, Prabjot Dhillon has previously worked in Secondary Education. After experiencing the loss of an elderly family member during the COVID-19 pandemic, Prabjot and her husband, Tony, wanted to lead a business that was centred around making a difference in people's lives.

Tony

Tony Dhillon

Job Title: Managing Director Joined: 2021

Tony has gained vast experience building relationships whilst working for an asset finance company. Alongside his wife, Prabjot, Tony wanted to make a difference in people's lives and endeavours to go above and beyond to provide a truly bespoke home care service to each individual cared for.

Sadaf

Sadaf Shahid

Job Title: Care Manager Joined: 2022

Respect and empathy are important to me. I would always treat others, the way I would want to be treated. I am inspired by the following quote from Henry Wadsworth; “Lives of great men all remind us. We can make our lives sublime, And, departing, leave behind us. Footprints on the sands of time.”


During my career, I have worked in education consultancy, event management and property management, and bespoke information technology solutions for the financial sector prior to working in the care sector. I have a rich educational background comprising a Master’s in public administration, a Master’s in business administration and a Master’s in International Management and Business Development. My career spans over a vast geographical region ranging from Pakistan, Australia, the USA, UAE and the UK.


I have always been a people person and my people management skills and strong interpersonal skills have helped me immensely. I step up as a Toxic Handler and a reliable shoulder when and where required and I find motivation in making people smile. I believe that every day that I make someone smile because of something that I say or do, is worth living. I derive positive energy from interacting with people and I am a carer by nature. I am a warrior for a cause, and most of the time, the cause is to bring joy to the lives of those that I interact with.

Frequently Asked Questions about Heritage Healthcare (Windsor)

What Type of Services does Heritage Healthcare (Windsor) offer?

Heritage Healthcare (Windsor) offers Home Care.

How many Carers does Heritage Healthcare (Windsor) employ?

Heritage Healthcare (Windsor) employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Windsor) to verify any information. View our terms and conditions. Heritage Healthcare (Windsor) has an Enhanced Service - more info.