Heritage Healthcare (Windsor)

Claremont House, 70-72 Alma Road, Windsor SL4 3EZ
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9.9 43 Reviews
  • Heritage Healthcare (Windsor), Windsor
Heritage Healthcare Windsor provides dedicated home care and support to allow more people to be independent at home for longer.

A team of professional carers support clients with a range of care services, including personal care, companionship, dementia care, household help and respite care. Care visits can range from 30 minutes to 24 hour care, with packages built on the needs and wishes of clients. They work with the client, their family and external healthcare professionals to create a bespoke care plan that can be adapted to the client's changing requirements.

Care Provided by Heritage Healthcare (Windsor)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34
  • Weekly Live-in Care Fees: from £221.42

Available on request

These prices are only a guideline, please contact Heritage Healthcare (Windsor) to find out the exact price for your requirements.

Contact Heritage Healthcare (Windsor) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Heritage Healthcare (Windsor) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Prabjot Dhillon (Registered Manager)

Heritage Healthcare (Windsor) Reviews (43)

9.9

Heritage Healthcare (Windsor) has a Review Score of 9.9 (9.917) out of 10, based on 34 reviews in the last 2 years.
Over all time Heritage Healthcare (Windsor) has 43 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heritage Healthcare (Windsor)
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Total of 43, showing 21-40
Review from Fiona E (Daughter of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, aged 89, needed more help at home and after breaking her arm and spending all night in A&E, I knew I had to act quickly. I spent a good half a day doing my research and Heritage Healthcare in Windsor was my first port of call. Well, I was not disappointed. I spoke with the care manager who
made me feel at ease and I knew immediately I was dealing with the right person. Calm, professional and caring and a great sense of humour, which you do need!
Within 4 hours, the care manager was sitting down with Mum and I discussing Mum's needs and welfare and the following day we had our carers in place. Talk about action! Mum and I both felt so comfortable with the care manager and the interview was very thorough and detailed. We knew we had reached out to the right company.
Our carers are fantastic... Professional and caring but with a real human touch. We are only in our first week but I have to say, very impressed. My mum means the world to me and so nice knowing she is in safe care.
Thank you.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Dear Fiona, I am truly humbled by your review, thank you for your kind appreciation. Our team adores you and your mother and looks forward to their daily care calls.
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Review from H K (Daughter of Client) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Heritage Healthcare are fantastic. They are very caring and empathetic and willing to do anything they can to meet Mum's needs in the home and emotionally. The visits are never rushed and the staff take time to chat and get to know Mum well.
We are always able to contact the office team
when needed, and they have helped out at short notice for example when Mum and members of the family were unwell at the same time. Mum has even enjoyed visits out with the staff.
We wouldn't hesitate to recommend Windsor Heritage to others.
Reply from Sadaf Shahid, Care Manager at Heritage Healthcare (Windsor)
Thank you for your kind words of appreciation. We aim at remaining focused on the evolving needs of our clients and thus would always strive to help with bespoke solutions. It is our pleasure to have…read more
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Review from N P (Client) published on 24 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been using Heritage for approximately eight months and I found their service very satisfactory and would have no hesitation in recommending them to others.
Their staff are very helpful.
They are very punctual.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Thank you for your kind review. Please do not hesitate to reach out to us for any further assistance.
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Review from Sally E (Daughter of Client) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heritage Healthcare staff are giving my mother superb support and care and I cannot thank them enough for the way in which they look after her. They communicate well with me, keeping me informed of her day-to-day needs and how they have supported her.
She looks forward to their daily visits and I
am impressed by how observant they are and how they notice even small changes in her abilities.
Recently Heritage Healthcare organised an outing and provided one-to-one support throughout her visit to a race course. She saw the horses, had a chance to pet them, and was given afternoon tea. It was such a treat and she really enjoyed it.
Afterwards, the caregiver had some photographs printed of the event and gave them to her. In this way, she will be able to remember the event and talk to others about it. Such thoughtfulness goes far beyond that which is normally expected.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Thank you Sally for having faith in our team. We look forward to having the lovely company of your mom as well. She brightens our days and is always so soulful. It is our pleasure to be around your…read more
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Review from Barry J (Son of Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the carers do a great job with my dad, they are caring and cater to all his needs and always put him at ease whenever they have to carry out the more difficult jobs in care. They always tidy up and clear everything away, they never leave him without first checking he is ok and always ask
if there is anything else they can do for him.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Thank you for your kind review. You have an amazing Dad, and he has a strong fan following amongst the carers. It is our pleasure to be of assistance to you and your family.
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Review from Ewa H (Daughter of Client) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I very much value Heritage Healthcare’s help with caring for my elderly father. My father can be somewhat “difficult” and not always pleasant to the care teams. The carer knows exactly how to deal with him and get a positive result for the visit. I trust her implicitly to do her best by dad and to get
the desired result. She is a Godsend! Thank you so much to our carer.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Thank you for your kind words of appreciation and for showing your trust in our carers. Please do not hesitate to reach out to us if there is anything else we can do to help you.
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Review from D S (Husband of Client) published on 10 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both carers we have seen are lovely, very cheery and kind. no complaints at all. My wife is also very happy with the current level of care being received. We love the fact that the girls can also help with other household duties that may be needed.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Thank you for appreciating the efforts of our carers. We aim at creating ease for our clients so please do not hesitate to reach out to us if there is anything else that we could do for you.
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Review from P D (Daughter of Client) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We're very happy with the two carer's ongoing palliative care of our 92-year-old mother in challenging circumstances due to the house, Mum's needs and illness, my dog etc. They are both very thorough, gentle and kind and we certainly depend on them. The owners are extremely accommodating with our requests
for additional help on an ad hoc basis.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Thank you for your kind words of appreciation. We are glad to be of help.
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Review from J Y (Daughter of Client) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found Heritage Healthcare to be really efficient, helping us to organise a care plan for our mother at short notice, and everyone has been extremely helpful, professional, flexible, and patient. Our two lovely carers are a huge help to us, both being very reliable and very kind with Mum, being
aware of her physical and mental needs and helping keep her comfortable and helping to keep her spirits up. Both ladies are a very important part of our lives at this stage, and mum, my sister, and I really appreciate the help from Heritage and these two lovely carers.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Thank you for your kind review. It is good to know that you are satisfied with the care that our team is providing to your mother. We are glad to be of assistance and our carers adore you all.
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Review from Claire G (Daughter of Client) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always kind and happy with my father. I have complete trust in everything she does. She goes above and beyond to make sure he is happy! My father always looks forward to seeing his carer. She treats him with respect and he loves chatting with her.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Thank you for the lovely feedback, Claire. It is a pleasure supporting your father and knowing you are happy fills us with joy as it is so important to have that reassurance and comfort. Thank you,…read more
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Review from S N (Wife of Client) published on 3 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my husband came home from hospital in 2022 we have been impressed by the care given from Heritage. The manager and her staff are all helpful and accommodating. The carers are well-trained and treat my husband with care and respect. They carry out their work with a smile and are willing to assist
with any chores. They are very reliable and I couldn't manage without them. Many thanks.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Thank you for your kind words of appreciation. It is indeed our pleasure to be of assistance to you and your husband.
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Review from R B (Daughter of Client) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service. All staff helpful and good with my mother. They treat her with care and respect. The service is very reliable and Heritage keeps me up to date providing rotas of staff and timings well in advance. Overall I have been impressed with Heritage's commitment to providing a good service
to the client.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Thank you very much for your kind feedback. We will continue to provide high-quality care whilst ensuring a positive impact on the lives of our clients and their families.
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Review from David S (Son of Client) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother started using Heritage for in-home care almost two years ago. As I do not live nearby, it was important to me to find a company with the highest ethics and reliable, knowledgeable and trustworthy carers. From the time that my mother was in hospital to the time that we first started to use
them, Heritage impressed me with their professionalism and thoroughness.
The carers are professional and well-trained, and the managing director and her office staff are responsive, conscientious and hands-on. All of this helped my mother remain independent for as long as possible, and for me to have peace of mind.
I would not hesitate to recommend Heritage to others. They have exceeded my expectations, and we think of them almost as family.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Thank you ever so much for your kind words. We aim to provide the highest quality of care and keep communication lines open at all times. As you know, your mother is a valued member of our community…read more
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Review from Barry S (Son of Client) published on 28 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are all very professional. They always arrive on time. Nothing is too much trouble for them. They have a good way of persuading my mother to have a shower and get dressed etc when she is not wanting to cooperate. Very responsive to any queries. Friendly crew, cannot be faulted.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Thank you so much for taking the time to leave such a positive review. Providing exceptional and high-quality care is our top priority.
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Review from S S (Client) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wonder how I managed without your Care Service now and have come to rely on your daily visit which has become essential to my life in a care home.
Cheerful, efficient, kind, and knowledgeable ladies, it is a pleasure to have a conversation and a great rapport with them.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Thank you for the lovely feedback and your 5-star rating, we truly appreciate your continuous support and trust in us.
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Review from Margaret M (Client) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers have been very pleasant and cheerful. Happy to do the cooking and help with washing of clothes. They have all assisted with washing and dressing whenever needed. Finding in the drawers or wardrobe to find clothes when needed for the day and pyjamas at night. At present, I could not function
without them.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Thank you for the positive feedback and for being such a wonderful client of ours.
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Review from Heather R (Client) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ladies are extremely kind and very cheerful and always want to help with my wellbeing. Thank you so much.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Thank you for the positive feedback. We are thrilled to hear that our team has provided you with exceptional care.
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Review from Melvyn F (Client) published on 13 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care I received was very good, if you wanted anything done they would do it. They were very polite and always cheerful, always on time and if they could not get there they would let you know. I could not have wished for better care, I was very sorry to leave them.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Dear Melvyn, thank you for the kind review. It was an absolute pleasure supporting you.
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Review from Susan F (Client) published on 7 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been beautifully looked after in every way by my regular helpers. They were kind, considerate, helpful cheerful and delightful company. They were also keen to help with any jobs I found difficult and I cannot prose them enough. I was sad when they left.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
It was an absolute pleasure to care and support you Susan and we are only ever a phone call away if we can be of any assistance in the future. Thank you for your kind words!
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Review from June R (Client) published on 17 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I thoroughly enjoyed my outing to see Hello Dolly. I was picked up and taken to the event where I met other people who are looked after by Heritage.
It was a pleasant and enjoyable afternoon and thoroughly enjoyed the show.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Thank you for the positive feedback. We are glad to hear that your experience was pleasant and enjoyable. We look forward to hosting future events.
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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Heritage Healthcare (Windsor) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Heritage Healthcare (Windsor) is calculated as follows: ( (178 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 193 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Windsor) is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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Meet the Team (3)

Prabjot

Prabjot Dhillon

Job Title: Managing Director Joined: 2021

Managing Director, Prabjot Dhillon has previously worked in Secondary Education. After experiencing the loss of an elderly family member during the COVID-19 pandemic, Prabjot and her husband, Tony, wanted to lead a business that was centred around making a difference in people's lives.

Tony

Tony Dhillon

Job Title: Managing Director Joined: 2021

Tony has gained vast experience building relationships whilst working for an asset finance company. Alongside his wife, Prabjot, Tony wanted to make a difference in people's lives and endeavours to go above and beyond to provide a truly bespoke home care service to each individual cared for.

Sadaf

Sadaf Shahid

Job Title: Care Manager Joined: 2022

Respect and empathy are important to me. I would always treat others, the way I would want to be treated. I am inspired by the following quote from Henry Wadsworth; “Lives of great men all remind us. We can make our lives sublime, And, departing, leave behind us. Footprints on the sands of time.”


During my career, I have worked in education consultancy, event management and property management, and bespoke information technology solutions for the financial sector prior to working in the care sector. I have a rich educational background comprising a Master’s in public administration, a Master’s in business administration and a Master’s in International Management and Business Development. My career spans over a vast geographical region ranging from Pakistan, Australia, the USA, UAE and the UK.


I have always been a people person and my people management skills and strong interpersonal skills have helped me immensely. I step up as a Toxic Handler and a reliable shoulder when and where required and I find motivation in making people smile. I believe that every day that I make someone smile because of something that I say or do, is worth living. I derive positive energy from interacting with people and I am a carer by nature. I am a warrior for a cause, and most of the time, the cause is to bring joy to the lives of those that I interact with.

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