Heritage Healthcare (Windsor)

Claremont House, 70-72 Alma Road, Windsor SL4 3EZ
Review Us
9.9 43 Reviews
  • Heritage Healthcare (Windsor), Windsor
Heritage Healthcare Windsor provides dedicated home care and support to allow more people to be independent at home for longer.

A team of professional carers support clients with a range of care services, including personal care, companionship, dementia care, household help and respite care. Care visits can range from 30 minutes to 24 hour care, with packages built on the needs and wishes of clients. They work with the client, their family and external healthcare professionals to create a bespoke care plan that can be adapted to the client's changing requirements.

Care Provided by Heritage Healthcare (Windsor)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34
  • Weekly Live-in Care Fees: from £221.42

Available on request

These prices are only a guideline, please contact Heritage Healthcare (Windsor) to find out the exact price for your requirements.

Contact Heritage Healthcare (Windsor) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Heritage Healthcare (Windsor) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Prabjot Dhillon (Registered Manager)

Heritage Healthcare (Windsor) Reviews (43)

9.9

Heritage Healthcare (Windsor) has a Review Score of 9.9 (9.917) out of 10, based on 34 reviews in the last 2 years.
Over all time Heritage Healthcare (Windsor) has 43 reviews.

Overall Experience
  • 37
  • 6
  • 0
  • 0
  • 0
Date Published
  • 43
  • 8
  • 16
  • 34
  • 9
Reviewer Connection to Heritage Healthcare (Windsor)
  • 18
  • 11
  • 8
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from M W (Client) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say that the aftercare treatment I received at home since I left hospital has been excellent and made settling into a steady routine once again much easier. Together with the excellent care by the carers, also being taken to see a film with other patients was a step to feeling so much
better. Many thanks.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I M (Client) published on 29 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy to say that my recent experience with Heritage Healthcare (Windsor) was excellent. The ladies treated me with the utmost dignity and nothing was too much trouble for them.
I have no hesitation in recommending this company.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Mrs M was an absolute pleasure to support and we helped to build her confidence and instil her independence so she can continue living within the comfort and familiarity of her own home. Thank you for…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lisa C (Daughter of Client) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial enquiry to the support provided the Heritage Healthcare team are very professional and provide the whole family with a very personal approach. They are very attentive with my mother and spoil her. My mum looks forward to her twice-daily visits. They are a huge support to my dad as Mums
main carer. As a family, we feel Mum couldn't be better looked after. Fantastic service and great little company, so happy we found them.
Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)
Thank you so much for your kind words! We are honoured to be able to deliver our service to your family and able to support your mother however we can to help her feel safe at home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Heritage Healthcare (Windsor) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Heritage Healthcare (Windsor) is calculated as follows: ( (178 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 193 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Windsor) is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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Meet the Team (3)

Prabjot

Prabjot Dhillon

Job Title: Managing Director Joined: 2021

Managing Director, Prabjot Dhillon has previously worked in Secondary Education. After experiencing the loss of an elderly family member during the COVID-19 pandemic, Prabjot and her husband, Tony, wanted to lead a business that was centred around making a difference in people's lives.

Tony

Tony Dhillon

Job Title: Managing Director Joined: 2021

Tony has gained vast experience building relationships whilst working for an asset finance company. Alongside his wife, Prabjot, Tony wanted to make a difference in people's lives and endeavours to go above and beyond to provide a truly bespoke home care service to each individual cared for.

Sadaf

Sadaf Shahid

Job Title: Care Manager Joined: 2022

Respect and empathy are important to me. I would always treat others, the way I would want to be treated. I am inspired by the following quote from Henry Wadsworth; “Lives of great men all remind us. We can make our lives sublime, And, departing, leave behind us. Footprints on the sands of time.”


During my career, I have worked in education consultancy, event management and property management, and bespoke information technology solutions for the financial sector prior to working in the care sector. I have a rich educational background comprising a Master’s in public administration, a Master’s in business administration and a Master’s in International Management and Business Development. My career spans over a vast geographical region ranging from Pakistan, Australia, the USA, UAE and the UK.


I have always been a people person and my people management skills and strong interpersonal skills have helped me immensely. I step up as a Toxic Handler and a reliable shoulder when and where required and I find motivation in making people smile. I believe that every day that I make someone smile because of something that I say or do, is worth living. I derive positive energy from interacting with people and I am a carer by nature. I am a warrior for a cause, and most of the time, the cause is to bring joy to the lives of those that I interact with.

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