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Heritage Healthcare (Windsor)

Claremont House, 70-72 Alma Road, Windsor SL4 3EZ
Heritage Healthcare Logo
Heritage Healthcare (Windsor) logo
Heritage Healthcare (Windsor), Windsor
Heritage Healthcare (Windsor), Windsor
Heritage Healthcare (Windsor), Windsor

Heritage Healthcare Windsor provides dedicated home care and support to allow more people to be independent at home for longer.

A team of professional carers support clients with a range of care services, including personal care, companionship, dementia care, household help and respite care. Care visits can range from 30 minutes to 24 hour care, with packages built on the needs and wishes of clients. They work with the client, their...  

Care Provided by Heritage Healthcare (Windsor)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £36
  • Weekly Live-in Care Fees: from £1,550

Available on request

The price(s) shown are provided by the agency. Contact Heritage Healthcare (Windsor) for full pricing details and T&Cs.

Contact Heritage Healthcare (Windsor) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Prabjot Dhillon (Registered Manager)

Heritage Healthcare (Windsor) Reviews (48)

10

Heritage Healthcare (Windsor) has a Review Score of 10 (9.955) out of 10, based on 23 reviews in the last 2 years. Over all time Heritage Healthcare (Windsor) has 48 reviews.

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Showing 48 reviews matching selected criteria
Review from Margaret M (Client / Service User) published on 31 August 2023 Submitted via Postal Card
Overall Experience

All the carers have been very pleasant and cheerful. Happy to do the cooking and help with washing of clothes. They have all assisted with washing and dressing whenever needed. Finding in the drawers or wardrobe to find clothes when needed for the day and pyjamas at night. At present, I could not function without them.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you for the positive feedback and for being such a wonderful client of ours.

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Review from Heather R (Client / Service User) published on 29 August 2023 Submitted via Postal Card
Overall Experience

The ladies are extremely kind and very cheerful and always want to help with my wellbeing. Thank you so much.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you for the positive feedback. We are thrilled to hear that our team has provided you with exceptional care.

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No Rating
Review from Melvyn F (Client / Service User) published on 13 May 2023 Submitted via Website
Overall Experience

The care I received was very good, if you wanted anything done they would do it. They were very polite and always cheerful, always on time and if they could not get there they would let you know. I could not have wished for better care, I was very sorry to leave them.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Dear Melvyn, thank you for the kind review. It was an absolute pleasure supporting you.

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Review from Susan F (Client / Service User) published on 7 March 2023 Submitted via Postal Card
Overall Experience

I have been beautifully looked after in every way by my regular helpers. They were kind, considerate, helpful cheerful and delightful company. They were also keen to help with any jobs I found difficult and I cannot prose them enough. I was sad when they left.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

It was an absolute pleasure to care and support you Susan and we are only ever a phone call away if we can be of any assistance in the future. Thank you for your kind words!

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Review from June R (Client / Service User) published on 17 November 2022 Submitted via Website
Overall Experience
I thoroughly enjoyed my outing to see Hello Dolly. I was picked up and taken to the event where I met other people who are looked after by Heritage.

It was a pleasant and enjoyable afternoon and thoroughly enjoyed the show.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you for the positive feedback. We are glad to hear that your experience was pleasant and enjoyable. We look forward to hosting future events.

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No Rating
Review from M W (Client / Service User) published on 15 November 2022 Submitted via Postal Card
Overall Experience

I would like to say that the aftercare treatment I received at home since I left hospital has been excellent and made settling into a steady routine once again much easier. Together with the excellent care by the carers, also being taken to see a film with other patients was a step to feeling so much better. Many thanks.

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Review from I M (Client / Service User) published on 29 April 2022 Submitted via Postal Card
Overall Experience
I am extremely happy to say that my recent experience with Heritage Healthcare (Windsor) was excellent. The ladies treated me with the utmost dignity and nothing was too much trouble for them.

I have no hesitation in recommending this company.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Mrs M was an absolute pleasure to support and we helped to build her confidence and instil her independence so she can continue living within the comfort and familiarity of her own home. Thank you for your feedback and for being such a wonderful client of ours!

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Review from Lisa C (Daughter of Client) published on 16 November 2021 Submitted via Postal Card
Overall Experience

From the initial enquiry to the support provided the Heritage Healthcare team are very professional and provide the whole family with a very personal approach. They are very attentive with my mother and spoil her. My mum looks forward to her twice-daily visits. They are a huge support to my dad as Mums main carer. As a family, we feel Mum couldn't be better looked after. Fantastic service and great little company, so happy we found them.

Reply from Prabjot Dhillon, Managing Director at Heritage Healthcare (Windsor)

Thank you so much for your kind words! We are honoured to be able to deliver our service to your family and able to support your mother however we can to help her feel safe at home.

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Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 January 2023
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (3)

News
  • Posted: Friday 14 Feb 2025Sue is a wonderful and kind soul who is always smiling. Sue chose our company to help support her three times per day following an admission into hospital after a...
  • Posted: Friday 14 Feb 2025Ken lives with Dementia and before choosing our care services, his granddaughter was his main carer who lived with him. One of the key outcomes identified in the initial care...
  • Posted: Wednesday 03 Jul 2024On Sunday, June 30th, Heritage Healthcare Windsor hosted a free Dementia virtual tour to raise awareness and educate the community about Dementia and available care. Funded entirely by Heritage Healthcare...

Awards / Recognitions (1)

  • Recipient: Heritage HealthcareDate: Friday 31 May 2024

Meet the Team (3)

Prabjot Dhillon Job Title: Managing Director Joined: 2021
Prabjot Dhillon

Managing Director, Prabjot Dhillon has previously worked in Secondary Education. After experiencing the loss of an elderly family member during the COVID-19 pandemic, Prabjot and her husband, Tony, wanted to lead a business that was centred around making a difference in people's lives.

Tony Dhillon Job Title: Managing Director Joined: 2021
Tony Dhillon

Tony has gained vast experience building relationships whilst working for an asset finance company. Alongside his wife, Prabjot, Tony wanted to make a difference in people's lives and endeavours to go above and beyond to provide a truly bespoke home care service to each individual cared for.

Sadaf Shahid Job Title: Care Manager Joined: 2022
Sadaf Shahid

Respect and empathy are important to me. I would always treat others, the way I would want to be treated. I am inspired by the following quote from Henry Wadsworth; “Lives of great men all remind us. We can make our lives sublime, And, departing, leave behind us. Footprints on the sands of time.”

During my career, I have worked in education consultancy, event management and property management, and bespoke information technology solutions for the financial sector prior to working in the care sector. I have a rich educational background comprising a Master’s in public administration, a Master’s in business administration and a Master’s in International Management and Business Development. My career spans over a vast geographical region ranging from Pakistan, Australia, the USA, UAE and the UK.

I have always been a people person and my people management skills and strong interpersonal skills have helped me immensely. I step up as a Toxic Handler and a reliable shoulder when and where required and I find motivation in making people smile. I believe that every day that I make someone smile because of something that I say or do, is worth living. I derive positive energy from interacting with people and I am a carer by nature. I am a warrior for a cause, and most of the time, the cause is to bring joy to the lives of those that I interact with.

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