Alina Homecare Cambridge

I've been thoroughly delighted with everything from Alina Homecare Cambridge. From the office to all the carers. I've had quite a few care companies before but always had problems of some sort, but it's been trouble-free and everyone has been a delight.

Alina Homecare has supported my mother daily through the last few weeks. Although my mother doesn't need help with personal care, she does need support with tasks to enable her to stay in her own home. I also need reassurance that my mother is seen daily by someone who understands how to spot signs of some deterioration. Alina Homecare has fulfilled these roles, but it has been more than that as my mother has enjoyed the friendly company, has been able to relax knowing that she doesn't have to worry about changing her bed, getting the ham that she loves from the butcher, or getting a nice shine on her mirror doors. She has also loved being taken to the supermarket!

Always on time. Very flexible in increasing the care needed and type of care needed. Very caring and understanding of the needs of dementia patients. Care can be increased/decreased by 1/4 hr intervals.

Good and positive experience with the manager and another staff member on initial meeting at ex-husband's own home. Only have followed up with them over the telephone and email and have not visited the client personally since their first call on Friday 10 September 2021. They have always been able to give me full information as to how the visit panned out. My one comment/reservation is that I'm not sure of the ages of the carers going into his home? I mention this specifically as the householder has had a number of falls and injured his head each time causing bleeding and bruising. I've asked him to show the cut to his head to the carer visiting and on the last occasion, he told me he didn't want to worry such a young girl! Also I'm hoping over time that not too many different carers will be calling in as feel more comfortable with getting to know regular staff.

The manager and her team have been amazing and a godsend to me and my family. It has allowed my wife to go away with peace of mind. My carer is fantastic - it's like having an old friend, nothing is too much trouble for her. I look forward to the visits and give me a reason to get up at the proper time in the morning. We have found the communication excellent and speedy when dealing with the office. We have followed the manager and her amazing team from a previous company. They are all an asset to Alina Homecare. Thank you again for all that you do.

My mother has come to live with us this year and we have agreed that we need one day a week when my husband and I can go out without worrying about leaving her alone. This allows all involved to have a break from each other. Alina Homecare, Cambridge have been brought in to provide this service by providing a friendly face to come for a two-hour visit weekly. Conversation, tea, and cake have all been shared but the carer was well briefed on the first day and had obviously done her homework on mum's varied medical issues before she arrived. Having had this service for four weeks now it's been wonderful. The carer has provided that consistent, comfortable, respectful but competent presence that gives me peace of mind and mum a friend who can help her as required. Thanks to the whole team who have been professional and caring throughout what could have been a very fraught time.