Care Provided by Mercylink Care Cambridgeshire
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Funding & Fees
Contact Mercylink Care Cambridgeshire to get a personalised quote
Good to Know
Group / Owner
- Mercylink Care Services Ltd
- Private Owned
Person in charge
- Mercy Adewunmi (Manager)
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Mercylink Care Cambridgeshire Reviews (3)
1.3
Mercylink Care Cambridgeshire has a Review Score of 1.3 (1.333) out of 10, based on 1 reviews in the last 2 years.
Over all time Mercylink Care Cambridgeshire has 3 reviews.
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Overall Experience
Date Published
Reviewer Connection to Mercylink Care Cambridgeshire
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Review from Lynnda O (Daughter of Client) published on 31 December 2025 Submitted via Website•
Overall Experience
Two days in and I had great concerns about the care my father was receiving. The handling of my dad was poor to say the least. He was pulled by his arm when trying to get him out of his chair. There was no interaction with him, just single words used like eat, up, bed etc. I complained to the...
Two days in and I had great concerns about the care my father was receiving. The handling of my dad was poor to say the least. He was pulled by his arm when trying to get him out of his chair. There was no interaction with him, just single words used like eat, up, bed etc. I complained to the company about my concerns and things did Improve. One carer was partially unkind to my dad and didn't consider his complex needs although no one should be spoken to like that. We had installed cameras to keep an eye on my dad because of him falling, the carers knew they were there, I dred to think what may have happened if we didn't have them.
The company was extremely sorry and promised things would improve which they did. The carer who was unkind didn't go back. We only used this company for 5 days because my dad went into hospital and died 24 hours later. I wouldn't use this company again that's for sure and if I ever had to use any care company again I would definitely install cameras.
Review from P G (Mother of Client) published on 12 February 2024 Submitted via Website•
Overall Experience
Greatly disappointed and deeply saddened by the lazy attitude and lack of any care from Mercylink.
Carer was required to assist a young adult with complex learning difficulties into living on his own. Instead of helping with any light duties or enquiring on any bills, would sit playing with his...
Greatly disappointed and deeply saddened by the lazy attitude and lack of any care from Mercylink.
Carer was required to assist a young adult with complex learning difficulties into living on his own. Instead of helping with any light duties or enquiring on any bills, would sit playing with his Rubik’s cube and leave up to 1 hour early most days because of boredom.
Carer was required to assist a young adult with complex learning difficulties into living on his own. Instead of helping with any light duties or enquiring on any bills, would sit playing with his Rubik’s cube and leave up to 1 hour early most days because of boredom.
Medication ran out on 3 occasions and family members had to collect and come over weekly to assist with everything that the carer was payed to do but had no interest in doing. The company have bought nothing but a extra heavy load of stress and a huge bill for a already disadvantaged adult. I would never recommend Mercylink to anyone.
Review from K A (Daughter of Client) published on 1 September 2022 Submitted via Website•
Overall Experience
Not at all happy with the standard or consistency of care provided by Mercylink. My mother is terminally ill and requires care, compassion, and carers who know how to care for those that are dying. I do not recommend that you let them try to look after your loved ones.
Not at all happy with the standard or consistency of care provided by Mercylink. My mother is terminally ill and requires care, compassion, and carers who know how to care for those that are dying. I do not recommend that you let them try to look after your loved ones.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 November 2022Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mercylink Care Cambridgeshire to verify any information. View our terms and conditions. Mercylink Care Cambridgeshire has a Basic Service -what a Basic Service includes.