First Care Healthcare Ltd

11 Humber Grove, Birmingham B36 9NX
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9.8 23 Reviews
  • First Care Healthcare Ltd, Birmingham
FIRST CARE HEALTHCARE LTD is a locally owned and independently operated skilled home care company that believes in the passionate pursuit of excellence and financial success with uncompromising services and integrity which is why they have decided to venture into the adult social care industry by establishing their home care agency for the elderly and disabled. FIRST CARE HEALTHCARE LTD are certain that their values will help them drive the organisation to enviable heights and help them attract the number of service users that will make their facility fully occupied year in and year out.

The emergence of more skilled adult social care companies, like FIRST CARE HEALTHCARE LTD, will help to relieve the burden family members experience when caring for an elderly loved one. This relief will also benefit companies across the city since employees will no longer need to worry about their family members in need of home care services during work hours.

FIRST CARE HEALTHCARE LTD's success with this challenge will help ensure that older adults age with dignity in a manner that meets their expectations, preferences, and care needs. Meeting this challenge will require envisioning the potential value of home-based care, creating a pathway for adult social care companies like theirs to maximise their potential, and integrating it fully into the UK adult social care system.

FIRST CARE HEALTHCARE LTD will operate in line with the Health and Social Care Act 2008 Regulated activities 2014 in order to ensure that they deliver safe and effective care.
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Care Provided by First Care Healthcare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24 – £30
  • Weekly Live-in Care Fees: £900 – £1400

Please contact us for further details.

The price(s) shown are provided by the agency. Contact First Care Healthcare Ltd for full pricing details and T&Cs.

Contact First Care Healthcare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact First Care Healthcare Ltd to get a personalised quote.

Good to Know

Owner

  • First Care Healthcare Ltd
  • Privately Owned

Person in Charge

  • Tancia Davis (Manager)

First Care Healthcare Ltd Reviews (23)

9.8

First Care Healthcare Ltd has a Review Score of 9.8 (9.786) out of 10, based on 12 reviews in the last 2 years.
Over all time First Care Healthcare Ltd has 23 reviews.

Overall Experience
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Date Published
  • 23
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Reviewer Connection to First Care Healthcare Ltd
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Total of 23, showing 1-20
Review from C B (Daughter of Client) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family encountered First Care Healthcare Ltd through our dissatisfaction with a previous healthcare provider. From the onset Tancia and her team demonstrated outstanding care for our terminal, ill father.
The care he receives is administered through compassion, care, empathy and respect. Within
a short space of time a, positive repport had developed between our father and the staff members.
With every visit, they give a sense of reasurrance, which he appreciates. We found that the staff present themselves well in a warm friendly and professional manner, with uniforms clean and neat.


As a family, it was apparent our father was receiving the best of care. In return this, gave us all a sense of peace during the challenging circumstances.
Although Tancia and her team were commisioned to care for our father, we found that their call to duty went beyond their vocation always enquiring about our wellbeing, and willing to help in whatever way possible.
They come highly recommended

Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdIt is truly an amazing feeling knowing that what we do is acknowledged and appreciated, we would like to thank you soo much for your kinds words and feedback. These outcomes are exactly what we strive for :)
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Review from Sarah S (Daughter of Client) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We began using the service only a couple of months ago and during this time i have nothing but positive comments.


Tancia and her team have been amazing. They have taken so much care with mom since the start. They make her smile, make her feel comfortable and show so much care in what they do. Nothing

is ever too much trouble.


They are all compassionate, caring and professional and I would like to thank you all so much for looking after mom.

Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdSuch warm and kind words, we really appreciate your feedback! Thank you soo much :)
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Review from Jen G (Sister of Client) published on 23 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was discharged from hospital to receive palliative care at home, and later that evening Tancia and Earl arrived, introducing themselves and clearly explaining the support they would provide.
I was particularly touched by Tancia's sensitivity by not openly referencing to his end-of-life medication
and understood when I suggested it be set aside until needed, and Anthony's support on the morning after my brother transitioned.
My brother was determined to remain upbeat, and as a family we supported that. First Care adapted seamlessly, delivering care that reflected his wishes. He was surrounded by warmth, laughter and dignity until his transition.
First Care Healthcare are professional, culturally aware, compassionate, respectful and engaging. Their care was person-centred, flexible and delivered with genuine understanding. I would highly recommend them for both the quality of care provided and the invaluable support given to our family during a very difficult time.
Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdYour remarkable words and feedback is truly appreciated, thank you soo much! :)
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Review from L N (Daughter of Client) published on 30 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've not been using this company very long to help care for my mum, but I felt I had to give a review.


The care my mum has been receiving is amazing. The staff interact really well with my mum who has dementia, they always arrive on time, they leave her looking/feeling lovely and clean, and she's

always smiling when they leave.


Nothing is too much trouble, and they always find time for a friendly chat once they've finished.


Thank you Tancia and to your lovely team of carers. You don't realise how much of a weight has been lifted since we started using your services.

Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdThank you so much for your feedback, we appreciate you very much! Absolutely amazing :)
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Review from Sameer I (Son of Client) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The overall experience with Tancia and team is amazingly great. They are providing excellent care for my family member. They are compassionate in their approach and always respectful, always smiling, speaking gently with kindness. My family member always feels good after they come as they are so kind,
understanding and always make him smile.


They are thoughtful, thorough with their work and you can see they really care.


I want to thank Tancia, Earl and Andrea.

Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdYour kind words mean everything to us! Thank you so much for sharing your thoughts, it as an absolute pleasure providing care for your loved one :)
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Review from J F (Daughter of Client) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been using First Care Homecare for approximately ten months and needs help with all aspects of care which includes washing, administering medication, household chores and meal preparation.
I cannot praise the manager highly enough. A care plan has been arranged by the manager and is clearly
understood and adhered to by all members of the team.
The manager is one of the most empathetic and patient people I have ever met - nothing phases her.
My mother suffers from dementia and at times her behaviour can be challenging but the manager goes out of her way to reassure her that she is safe and will sit and hold her hand which calms her. The team take the same approach and are never offended by any negative behaviour they may witness.
The managers' caring and nursing skills are amazing and I have no hesitation in recommending First Care Healthcare to anyone - you can be assured that a loved one will be properly cared for and treated with dignity.
Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdThis is an amazing review, we are extremely thankful for your praise and kind words! Thank you soo much for using First Care Healthcare Ltd :)
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Review from L F (Daughter of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
First Care Healthcare provides excellent care services, the team are always professional, kind, thoughtful and empathetic to the needs of the person they are caring for and the family. Receiving the news that my dad was terminally ill and the only treatment was palliative care was devastating. You
are required to open your home to people you've never met who are going to help care for the most important person in your life. First care healthcare made this easy for us, they were truly invested in building relationships, providing advice, always treating my dad with dignity and empathy. I highly recommend First care healthcare and can't thank them enough for the care and support they showed to my dad and the family.
Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdWe are truly grateful for each and every word in this review. Thank you so much! Our promise is that the high standards you have already experienced will be maintained! :)We appreciate you and the family!
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Review from Dave L (Son-in-law of Client) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using this company since my mother-in-law came out of hospital in August of this year (2024.) They have been absolutely amazing with the care they have given my mother-in-law and I, personally cannot thank them enough. If you need any kind of personal care, I would seriously recommend this
company.
Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdThank you so much for your kind words, you are truly appreciated!
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Review from Sally P (Daughter of Client) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum returned home on a full palliative care package with First Care Healthcare. From the moment that we met the manager, we felt very reassured that our mum would receive good care. The care she received was, in fact, excellent. There was a small team of about six carers. We got to know them very
well. The staff were very kind to mum and ourselves. They really wanted to ensure that she was not only clean and comfortable, but that she also felt respected and maintained her dignity. Whilst it was only ten days that we had mum at home, the team listened to our concerns, helped us with positioning mum so that she was comfortable, and when we asked them not to do their usual routine with her because she was uncomfortable, they listened to our suggestions and just did the minimal required. We found all of the team very trustworthy. As family members, we developed a good relationship with them and looked forward to their frequent daily visits. We would thoroughly recommend them.
Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdI feel overwhelmed with these kind words, thank you so much! We appreciate your feedback always!
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Review from J F (Daughter of Client) published on 25 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy that over the last four months, mom has received the best care to be able to remain in her own home. Much credit is due to all involved who treat mom with respect and are friendly and compassionate. The manager is very hands-on and I am confident that I would be made aware of any health concerns
or otherwise. Long may this continue.
Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdThis is truly appreciated by myself and everyone here at First Care Healthcare Ltd! Thank you so much.
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Review from Caroline M (Daughter of Client) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We contacted the Manager in July last year having read the positive reviews online. The Manager and her team have become an integral part of our lives. They have demonstrated their professional care for my mum from day one, but more than that we all feel that they truly care about her, and about us
as a family. As others have said they are completely reliable and treat mum with dignity and compassion. We work together to communicate any changes in mum's health and well being, and to ensure her safety in her own home. This has taken a lot of the pressure off my family and I. We know that the coming years will be challenging, but having First Care Healthcare providing support to us, makes me feel a lot more positive about the future. I would not hesitate to recommend the Manager and her team to anyone needing support for themselves or their loved ones.
Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdThank you so much for these kind words, we appreciate your support and we will ensure to do everything in our power to continue providing the standard of care you and your loved ones deserve! Thank you again.
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Review from Joanne D (Daughter of Client) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company is by far the best that we have used. I know my mom is in safe hands with each and every one of the staff who work for this company, and they do what you ask of them nothing is too much trouble. Excellent company would definitely recommend it.
Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdYour kind words are truly appreciated, thank you so much!
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Review from Tracey S (Client) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using First Care Healthcare Ltd for almost a year now and are so pleased that this company was recommended to us by a family friend from her experience with them. The Manager and her team excel at what they do, nothing is too much trouble and we are very impressed with their service. They
never let us down and go above and beyond with their caring. They are reliable and treat my mum with such kindness and dignity. Punctual with visits and in constant communication about her care. More recently they have been looking after my father too who is more challenging, but they have an understanding of exactly the care needs of both and this clearly shows. They have given our family peace of mind knowing that our loved ones are being looked after so well, it has been a great weight off our minds and I would have no hesitation in recommending this company if you are looking for a professional small team who are passionate about caring. Well done to you all and keep up the good work!
Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdWe honestly cannot thank you enough for your kind words, it is an absolute honour to provide the service you want at the standard you require consistently! Thank you so much!
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Review from Geraldine K (Friend of Client) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend First Care Healthcare Ltd for the exceptional care and support they provided to my friend when she was discharged home from hospital in May last year. It was her wish to return home and this would only have been possible with a package of care. This was her first experience
of care at home and something which she was quite anxious about.
The care manager and carers from the onset provided reassurance and encouragement to ensure my friend felt comfortable with their input. A small consistent team of carers provided calls daily which worked well in building up a good understanding and rapport. They worked efficiently and showed real dedication to their work.
The manager kept in contact with me to report any relevant information/concerns so that I could follow up as required.
Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdThank you so much for your kind words! We really appreciate the feedback.
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Review from Sue R (Daughter of Client) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live in Australia and arranged a companion carer for my father who lives in the UK. The manager was extremely helpful and communicative. The carer was kind and very patient. I received a full report after the care session.
Everything was made easy and I would definitely recommend this care provider
Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdYour kind words are extremely appreciated! It was an absolute pleasure providing the care you required and we are more than happy to provide you with the same exceptional service in the future.
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Review from Michelle A (Daughter of Client) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager and her team (First Care Healthcare) helped care for my Mum between June and December last year (2022).


From the beginning the Manager was great, with a caring 'can do' attitude which stood out from other recent experience. She and her team are warm, friendly, efficient, and practical

and had respect and understanding of what mum needed them to do - in contrast to the things Mum could and wanted to do for herself (although they would never just presume and always checked through things with her). When I requested that mum (who had dementia and mobility issues), would be better served by one specific carer, the Manger was honest that this might be difficult, but did her best to facilitate, so that mostly this was the case. When not, the several carers we met were all excellent anyway. The team are well managed and knowledgeable and showed invaluable common sense as well. The Manager being a fully qualified nurse was helpful and reassuring.


I wholeheartedly recommend it. Thank you!

Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdYour kind words mean soo much to us here at First Care Healthcare, we appreciate your feedback and we are thankful to have provided care support to your loved one!
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Review from D C (Daughter of Client) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mom is now in the later stages of dementia and it was a priority to keep her at home living with her family but we could no longer provide the level of personal care that she needed. We are so happy with the consistently high levels of support and care that is provided. The team of carers are wonderful,
we look forward to seeing them and consider them like family since they have become such an important part of mom's care. They are thoughtful, friendly, compassionate, warm, knowledgeable, and positive and are so lovely to mom and patient and understanding of her needs. When mom required an emergency ambulance during a visit they spoke to the emergency services and stayed with us until the ambulance arrived, going above and beyond to provide support not just to our mom but to my sister and I. Caring for a loved one with dementia can be so overwhelming and isolating but this team have helped my mom and my family so much, I really don't know how we would have managed without them.
Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdThank you soo much for the kind words, this has really warmed our hearts. It has been an absolute pleasure providing care for your mother. We aim to continue providing the highest standards of personal care to your loved one.
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Review from S S (Daughter of Client) published on 20 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
First Care Healthcare replied promptly to my request regarding the care required for my mother. The manager works and supports new staff to provide consistent care to meet my mother's needs. My mother receives continuity from a small team of staff, enabling her to get to know them, which is essential
when providing personal care. A few challenges and concerns have been actioned quickly and professionally to resolve issues. The staff are punctual, respectful and caring. They have a sense of humour and a good rapport with my mother. Hence, I would recommend First Care Healthcare.
Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdThank you so much for your comments. It has been an absolute pleasure providing care for your loved one!
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Review from S M (Daughter of Client) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There has been a prolonged and steady decline in my mother's physical and mental health (memory problems) for well over a decade now. Sadly the past twelve months have brought a sharp decline and marked deterioration. This is what prompted the family to seek outside care and support. The initial package
of care is still in the early stages (currently one visit per day for personal care). However, the additional help and support are a most welcome relief both physically and mentally. Our mum is well cared for and treated with dignity and respect. The care rate (compared to others) is also good value for money.
Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdYour feedback is greatly appreciated, it has been an absolute pleasure providing care for your mother.
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Review from S H (Daughter of Client) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
First Care were a wonderful personal care provider for my parents and nothing was ever too much trouble for the small but very knowledgeable team. It was a delight to see the carers interacting with my parents and they both really looked forward to their visits.


On several occasions, the ‘First

Care’ carer stayed just that bit longer than their allotted time to make sure my parents were safe and settled. I would not hesitate to recommend the services of the manager and her team!


Thank you.

Reply from Tancia Davis, Registered Manager at First Care Healthcare LtdThank you so much for your review.
Much appreciated, from everyone here at First Care Healthcare!
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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for First Care Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.986 for First Care Healthcare Ltd is calculated as follows: ( (69 Excellents x 5) + (1 Goods x 4) ) ÷ 70 Ratings = 4.986
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for First Care Healthcare Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about First Care Healthcare Ltd

How many Carers does First Care Healthcare Ltd employ?

First Care Healthcare Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First Care Healthcare Ltd to verify any information. View our terms and conditions. First Care Healthcare Ltd has an Enhanced Service - more info.