Priory Care Services Kingston

I have been receiving care from Priory Care Services and have been very pleased with support provided.The careers are respectful, and very compassionate.They listen to my needs and treat me with respect.I feel safe and supported in my daily life.I appreciate kindness shown by the staff and would recommend to others I need of care.

After not quite clicking with other agencies finally we got my Father's care "right" when Priory Care came along. We were looking for the usual care provision services, three times a day, but as far possible to send the same carer for each of the visits - so someone who lived fairly local, tricky to source - and preferably on time. All of this Priory Care provided and the carer they sent, Bright, was a beacon of light in a very dark time. Bright is very well named! Carer responsibilities were fully met, our timekeeping issues addressed and Bright has the most wonderful manner and warm personality. He was also lightning quick to flag pill issues, changes in my Father's condition and what meals were being eaten which was extremely reassuring. I would unhesitatingly recommend Priory Care, Bright and his colleagues.

The care given to my mother, Rosa, was fantastic. The carers were all patient, considerate, compassionte and well-mannered. Despite often running late, they all were willing to go the extra mile and never cut corners or showed any unwillingness to complete their tasks. I cannot praise them enough.

Carers are approachable and friendly.

My mother was provided with a 4-week of 4 x a day visits, following a 3-week stay in hospital. A care plan was drawn up by the care manager, that was followed by all staff on their visits. The staff (and we were lucky to meet 10 of them) were all, with no exception, polite, respectful, kind, supportive, caring and professional. We received a 2-carer call out, and they worked well together, giving the care and encouragement needed. We received a call soon after the care started, to check all was ok, and a call towards the end of the package too! We were encouraged to phone management if we had any concerns (we didn't). Overall we were totally satisfied and very grateful for the service provided.

There are nice, on time, friendly.

I find the care provided so far, satisfactory, much better now than it was. The carers are very good- before now, I had too many carers and I would love to tell them what I wanted but I have the same carers now. They are usually on time, they have the office to inform me when they are running late and it is usually for an important reason like traffic or waiting for an ambulance. They keep my place clean.

I have only good to say about Priory Care. The management and staff are always caring and having a positive outlook.

Always on time and respectful, it has made it easier for my mother especially her getting comfortable with new faces helping her around

I have good carers the ones I get regularly. But when it not them I find that care is not as good ie putting wet nighty on door to dry. Don't ask what they need to do can't wait to leave. But my normal carers are polite and caring will ask me when if I need anything and always helpful. The office doesn't always send rota on who coming and sometimes they ring you but you ask them to ring back but they don't.

Thank you all

I can't speak highly enough of the care and compassion shown by the team at priory care Kingston. From the very beginning, they made our family feel supported and at ease. The caregivers were not only professional and reliable, but truly kind-hearted people who treated our loved one with dignity and respect. Their attention to detail, clear communication, and genuine concern made all the difference. It's rare to find a service that feels like an extension of your own family, but that's exactly what we found here. Highly recommended for anyone seeking trustworthy and compassionate home care.

I can not fault the actually carer himself just the office.

Nice service they try to give extra care for there clients my mum happy from them the service they give all carer are very good helpful they try to best to come in time to give there best we are very happy

Most of their staff are supportive and good they respect me and they come in time and do a great job.

Thumbs up

I've been with Piory Care for three years, and I honestly couldn't live independently without the support they provide. As a young disabled person, I need carers who strike the right balance between offering support and respecting my independence and that's exactly what Piory Care delivers.

I have three consistent carers who are all incredible, professional, and always so helpful. Each of them goes above and beyond, whether it's offering gentle encouragement or simply being there for a chat.

Two staff members in the office also deserve a special mention. They've both remained consistent and supportive, even as their roles have changed over the years.

I always recommend Piory Care because I truly believe they're one of the best providers in Kingston. I've had experience with other agencies, and the standard simply doesn't compare.

We like the stability of staff enabling continuity and reliable care. Staff are both friendly and professional, enabling them to build sound working relationships with the clients. Communicating clearly at all times and sharing at least a smile or two each visit which is certainly appreciated.

My friendly carers invariably arrive at a time that suits me and always with a smile and greeting. Nothing is ever too much for them, no matter how bizarre the request may be.

The entire Priory team was fantastic, always supportive and accommodating.

My mother was in very comfortable and caring hands where she always felt comfortable and even excited to see the team.

Highly recommend and hope only the nest for the entire team!

Thank you always!