Happy with all the carers and with Trust Homecare.James S(Client / Service User)
Very pleased with all the staff. My wife has to help me with this but they are all lovely and caringJames S(Client / Service User)
Communication with management has been excellent too, checking in regularly.Kay D(Daughter of Client/Service User)
Happy with all the carers and with Trust Homecare.James S(Client / Service User)
Very pleased with all the staff. My wife has to help me with this but they are all lovely and caringJames S(Client / Service User)
Communication with management has been excellent too, checking in regularly.Kay D(Daughter of Client/Service User)
Founded and led by a dedicated group of Healthcare Professionals, with Registered Nurses at the forefront, Trust Homecare Burton is committed to delivering exceptional care services throughout Burton-on-Trent, Uttoxeter, Barton Under-Needwood, South Derbyshire, Northwest Leicestershire, and neighbouring communities.
Trust Homecare believes in making a meaningful impact on the lives of those it supports. Each care plan is thoughtfully tailored to individual needs, designed not only to meet essential requirements but also...
Care Provided by Trust Homecare Solution Burton-on-Trent Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 45 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Prices
Thank you for considering Trust Homecare. Please note that our fees vary depending on the level of care and the length of visits required. As each individual's needs are unique, we encourage you to contact our office directly to discuss detailed costing tailored to your circumstances. We look forward to assisting you and appreciate your trust in our services.
Contact Trust Homecare Solution Burton-on-Trent Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Trust Homecare Solution
- Private Owned
Person in charge
- Pamela Legaspi (Registered Manager)
Trust Homecare Solution Burton-on-Trent Ltd Reviews (59)
Trust Homecare Solution Burton-on-Trent Ltd has a Review Score of 10 (10) out of 10, based on 30 reviews in the last 2 years.
Over all time Trust Homecare Solution Burton-on-Trent Ltd has 59 reviews.
No male carer for first morning call, all the carers are all very helpful to Mum. Also the staff at the care company are very helpful.
Thank you for your feedback. We're so glad to hear that you're happy with our carers and staff. At Trust Homecare, we tailor our care to each individual's needs, and we're pleased that this is evident in your mum's care. We're committed to providing the highest quality care to all our clients, and your feedback helps us ensure we're meeting that goal.
My husband and I commenced using Truast Homecare one month ago. We have found them to be very caring, considerate and well-organised. The carers, as well as being very capable, have pleasant dispositions which make them a pleasure to work with.
Thank you for your feedback regarding your experience with Trust Homecare. We're delighted to hear that you and your husband have found our carers to be caring, considerate, well-organised, and a pleasure to work with. Your positive comments are greatly appreciated and will be shared with our team....
Overall I am very satisfied with the carers.
Thank you for your feedback. We're pleased to hear that you are satisfied with the carers. Your positive feedback is greatly appreciated.
Would like to say well done to the carers and everybody in the office. Brilliant company. Everyone is friendly and nothing is too much trouble for anyone. Highly recommend.
Thank you for your positive feedback. We're thrilled to hear that you've had such a positive experience with our carers and office staff. We take pride in providing a friendly and supportive service, and we're delighted that you feel we've delivered on that promise. Your recommendation means a lot to us.
Very happy.
Thank you so much for taking the time to give the team a wonderful 5-star review. We love working with our clients to support them to be as independent at home as possible!
Happy with all the carers and with Trust Homecare.
Thank you so much for your review! We're thrilled to hear that you're happy with the care provided by our team. We are committed to offering the best service possible, and it means a lot to us that you're satisfied. If you ever need anything, don't hesitate to reach out.
I am very happy with Trust Homecare and the service they give me. Carers are polite and treat me with respect.
Thank you for your feedback! Your satisfaction is our top priority, and we're always here if you need anything.
My mother is a new client and is exceptionally pleased with her new carers. They are very caring and understand her needs accordingly. Communication with management has been excellent too, checking in regularly. It is reassuring to the family that we have such a good care company on board. Thank you to Trust Homecare.
Thank you for your wonderful feedback. We are delighted to hear that your mother is happy with her carers and feels well-supported. Ensuring her needs are met with care and understanding is our top priority. We're also pleased that you've found our communication to be helpful and reassuring. We'll...
Very pleased with all carers and office staff. Always informative and helpful. Polite and give empathy.
Thank you so much for your lovely feedback. It's truly rewarding to hear that you're pleased with the care and support from our team. Being informative, helpful, polite and empathetic are values we hold dear. Your kind words mean a lot to us and we'll continue doing our best to provide the highest standard of care. If there's anything you ever need, please don't hesitate to reach out.
Happy with care. Good overall care.
Thank you for sharing your feedback. We're delighted to hear that you're happy with the care provided. Delivering consistent and quality care is our priority and it's wonderful to know we're meeting your expectations. If there's anything more we can do to support you or your loved one, please feel free to let us know.
Good timekeeping. Pleasant mannerisms. Caring and willing to please. A little apprehensive sometimes about safety of the client in areas of poor mobility. Overall the service is good. The friendly approach of the carers is uplifting.
Thank you for leaving us a wonderful review. I will be sure to pass your comments to the team. Regards
Very pleased with all the staff. My wife has to help me with this but they are all lovely and caring.
Thank you for your kind review, it means a lot to the whole team and it’s our pleasure to support you.
My representative dealing with my case at Trust Homecare Solution was the manager. My father-in-law, a sweet, funny, quiet man who had been part of my life for the last 15 years. He lived his life to the full, he was a project manager, lived all over the world and rallied cars as a hobby. Unfortunately, a large fall in December followed by a barrage of tests revealed terminal cancer with a short prognosis. In the end, my father-in-law was in a hospital bed in his front room under the overall care of a hospice. This was his wish, he wanted to watch sky sports in bed, in peace. Thanks to Trust Homecare Solution he got his wish. He had a serious fall as his mobility and strength left him and the manager and her care team dealt with this with diligence. I was kept in the communication link the whole time. I cannot thank them enough for all the care and consideration that they showed this great man and enabled the most peaceful death under his terms.
Thank you for your heartwarming review. I will ensure that your sincerest gratitude is shared with the Trust Homecare team. Your father-in-law was indeed a remarkable man, which we had the pleasure of looking after. Thank you to you too for being helpful, and allowing us to work collaboratively to...
My mother pulled her back out and was in a lot of pain and needed assistance that Trust Homecare definitely helped with this. Also, even before our care package started, the operations manager advised on how to go about getting aids to help my mother from the NHS and really helped get the ball rolling for how to get the help that my mother needed.
Many thanks to Trust Homecare and all the team there.
Thank you for your generous feedback! It was lovely getting to know your mum and helping her achieve her goal. I can't wait to tell her team of exceptional carers about this review! With best wishes for the future.
Trust Homecare Solution has provided my mum with excellent support since taking over from a previous agency. An employee of a previous agency defrauded Mum of £20,000 and therefore she was apprehensive and afraid at the start. She has settled well with the current team. They go above and beyond because her alcohol addiction creates many varied issues. Communication with the manager is very good. I live abroad but the manager keeps me informed of issues concerning my mother and this reassures me that her needs are being met. The manager and her team have helped in the collection of necessary items purchased for Mum which I obviously cannot do.
Thank you for your review, and your kind words C S. It is great to hear that you are happy with the service being provided for your mum. I will certainly pass this on to our exceptional team of carers and the management team. Regards.
Trust Homecare Solution are brilliant, if I could give them more than five points I would because they care about you. Very good company.
Your feedback is very important to us. We are thrilled to hear that you are happy with the service being provided. Kind regards, Ryan.
My nan became very poorly last year from a brain tumour and has deteriorated from then. We were recommended homecare by our local district nurse and they have been absolutely brilliant. Not only with my nan but the contact with myself has been excellent. Nothing is too much with the team. They actually care about my nan and sit and talk to her, unlike the care we had before. Can’t thank the operations manager and the team enough! The only thing we struggle with my nan is she gets confused when someone new comes, she gets in a panic but the staff all assure her that they will do everything as best as they can and they do and make sure she is comfortable with the care.
Thank you for taking the time to leave us a review. It's been a joy to look after your nan, thank you for choosing us. I will ensure that your generous review is shared with the entire team. Regards, Ryan.
Excellent service and care given to my aunt. All the carers are so kind and supportive and also very reliable, Nothing is too much trouble for them. They keep in contact with me regularly and my aunt is so happy with the care she receives.
Dear Cheryl, I’m happy to hear that our team provided your aunt an excellent service! It’s always amazing to hear that we’ve been successful in our goal of providing our service users with the best possible experience. Regards.
My mum's case gradually developed a destructive psychosis that became increasingly difficult to deal with, and whilst I accepted the psychiatric analysis that she would be happier in her own home rather than an institution, actually finding help to achieve this objective became a lonely and disheartening task.
Eventually, after some traumatic experiences with various providers I received professional guidance that introduced me to Trust Homecare Solutions team who calmly took on a difficult task with the highest degree of professionalism and restored a sense of compassionate stability to the situation.
I can only commend their inherent helpfulness and consistent reliability of their approach in making a dreadful situation more bearable.
We’re grateful for your feedback. It’s a pleasure to provide the best possible service to your mum and to the rest of our service users. Your comments have been shared with our entire team at Trust Homecare Burton. Regards.
The care team walked my father from his bedroom to the living room and left him lying on the sofa. My sister and I went into the property whilst the care team sat on the driveway in the car. We found our father lying in considerable pain and had to call the District Nurses out who in turn called an ambulance.
The care team returned at lunchtime and the ambulance and District Nurse were still at the address when questioned about our father they denied he was in pain!
The District Nurse then asked them why they hadn't called the family or the District Nurse to which the care team gave no answer.
An official complaint will be going in but at this present time, our father is our priority.
Dear Andy, I am deeply sorry you feel this way and that you have had a negative experience with Trust Homecare Burton.
As discussed with you, the care team is only able to provide care where your father consents, as he has full mental capacity. We understand that your father was reluctant to...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 December 2022- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (1)
- Posted: Friday 03 Oct 2025We are excited to share some heartwarming and inspiring news with all of you. Our company, Trust Homecare , has been working hard not only in delivering excellent care to...
Awards / Recognitions (6)
- Recipient: Trust Homecare Solution Burton-on-Trent LtdDate: Friday 30 May 2025
- Recipient: Trust Homecare SolutionDate: Friday 30 May 2025
- Recipient: Trust Homecare SolutionDate: Friday 31 May 2024
Meet the Team (2)
Ryan serves as the Director of Operations for Trust Homecare Burton. A Registered Nurse and graduate of The University of Nottingham, Ryan has gained substantial clinical experience within acute NHS settings, community care, and the private healthcare sector. Ryan’s professional background also extends beyond healthcare into the logistics industry, where he managed large operational teams and oversaw daily workforce initiatives.
Ryan is deeply committed to community engagement, having organised multiple charity fundraising events during his tenure in logistics. Ryan continues this dedication at Trust Homecare, now leading the organisation’s fundraising initiatives within the local community.
Ryan believes that every individual deserves to be treated with dignity and respect. His mission is to deliver a service that is safe, caring, effective, and well-led, ensuring high standards of care under his leadership while nurturing a culture of kindness, empathy, and trust.
Pam is a graduate of The University of Lincoln, where she completed her training as an ITU Registered Nurse. With years of experience in the healthcare sector, Pam has developed expertise across various areas of nursing and care. Her background includes providing care for the elderly, working in care homes, operating theatres, and serving in critical care units.
Throughout her career, Pam has continually pursued professional development and has completed extensive training. These skills are now being brought to Trust Homecare Burton.
Pam’s primary goal is to leverage her deep experience and knowledge to enhance community care. She is dedicated to driving improvement and delivering high-quality, person-centred care.
Frequently Asked Questions about Trust Homecare Solution Burton-on-Trent Ltd
How many Carers does Trust Homecare Solution Burton-on-Trent Ltd employ?
Trust Homecare Solution Burton-on-Trent Ltd employs 40 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trust Homecare Solution Burton-on-Trent Ltd to verify any information. View our terms and conditions. Trust Homecare Solution Burton-on-Trent Ltd has an Enhanced Service - more info.