Trust Homecare Solution Burton-on-Trent Ltd

Repton House, Bretby Business Park, Ashby Road, Burton-on-Trent DE15 0YZ
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Top 20 award
10 51 Reviews
  • Trust Homecare Solution Burton-on-Trent Ltd, Burton-on-Trent
Founded and led by a dedicated group of Healthcare Professionals, with Registered Nurses at the forefront, Trust Homecare Burton is committed to delivering exceptional care services throughout Burton-on-Trent, Uttoxeter, Barton Under-Needwood, South Derbyshire, Northwest Leicestershire, and neighbouring communities.

Trust Homecare believes in making a meaningful impact on the lives of those it supports. Each care plan is thoughtfully tailored to individual needs, designed not only to meet essential requirements but also to encourage independence and personal choice. Trust Homecare’s goal is to empower people to live life on their own terms.

Trust Homecare offers an extensive range of services, including complex care support, personal care, re-enablement assistance, companionship, help for individuals with physical disabilities, palliative care, waking night support, 24-hour care, live-in care, and more.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Thank you for considering Trust Homecare. Please note that our fees vary depending on the level of care and the length of visits required. As each individual's needs are unique, we encourage you to contact our office directly to discuss detailed costing tailored to your circumstances. We look forward to assisting you and appreciate your trust in our services.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Pamela Legaspi (Registered Manager)

Trust Homecare Solution Burton-on-Trent Ltd Reviews (51)

10

Trust Homecare Solution Burton-on-Trent Ltd has a Review Score of 10 (10.000) out of 10, based on 22 reviews in the last 2 years.
Over all time Trust Homecare Solution Burton-on-Trent Ltd has 51 reviews.

Overall Experience
  • 46
  • 4
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  • 1
Date Published
  • 51
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  • 22
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Reviewer Connection to Trust Homecare Solution Burton-on-Trent Ltd
  • 15
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  • 9
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  • 1
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  • 1
Total of 51, showing 21-40
Review from R M (Daughter of Client) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all carers and office staff. Always informative and helpful. Polite and give empathy.
Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you so much for your lovely feedback. It's truly rewarding to hear that you're pleased with the care and support from our team. Being informative, helpful, polite and empathetic are values we hold dear. Your kind words mean a lot to us and we'll continue doing our best to provide the highest standard of care. If there's anything you ever need, please don't hesitate to reach out.

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Review from S A (Daughter of Client) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with care. Good overall care.
Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for sharing your feedback. We're delighted to hear that you're happy with the care provided. Delivering consistent and quality care is our priority and it's wonderful to know we're meeting your expectations. If there's anything more we can do to support you or your loved one, please feel free to let us know.

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Review from J F (Daughter of Client) published on 7 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good timekeeping. Pleasant mannerisms. Caring and willing to please. A little apprehensive sometimes about safety of the client in areas of poor mobility. Overall the service is good. The friendly approach of the carers is uplifting.
Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for leaving us a wonderful review. I will be sure to pass your comments to the team. Regards

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Review from James S (Client) assisted by family/friend published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all the staff. My wife has to help me with this but they are all lovely and caring.
Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Dear James,
Thank you for your kind review, it means a lot to the whole team and it’s our pleasure to support you.

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Review from Sarah H (Relative of Client) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My representative dealing with my case at Trust Homecare Solution was the manager. My father-in-law, a sweet, funny, quiet man who had been part of my life for the last 15 years. He lived his life to the full, he was a project manager, lived all over the world and rallied cars as a hobby. Unfortunately,
a large fall in December followed by a barrage of tests revealed terminal cancer with a short prognosis. In the end, my father-in-law was in a hospital bed in his front room under the overall care of a hospice. This was his wish, he wanted to watch sky sports in bed, in peace. Thanks to Trust Homecare Solution he got his wish. He had a serious fall as his mobility and strength left him and the manager and her care team dealt with this with diligence. I was kept in the communication link the whole time. I cannot thank them enough for all the care and consideration that they showed this great man and enabled the most peaceful death under his terms.
Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your heartwarming review. I will ensure that your sincerest gratitude is shared with the Trust Homecare team. Your father-in-law was indeed a remarkable man, which we had the pleasure of looking after. Thank you to you too for being helpful, and allowing us to work collaboratively to achieve your father-in-law's wish. Take care, and remember we are only a phone call away, should you need further assistance. My kindest regards.

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Review from G C (Son of Client) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely happy with the first-class service from the team.
My mother pulled her back out and was in a lot of pain and needed assistance that Trust Homecare definitely helped with this. Also, even before our care package started, the operations manager advised on how to go about getting aids to help
my mother from the NHS and really helped get the ball rolling for how to get the help that my mother needed.
Many thanks to Trust Homecare and all the team there.
Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your generous feedback! It was lovely getting to know your mum and helping her achieve her goal. I can't wait to tell her team of exceptional carers about this review! With best wishes for the future.

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Review from C S (Daughter of Client) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trust Homecare Solution has provided my mum with excellent support since taking over from a previous agency. An employee of a previous agency defrauded Mum of £20,000 and therefore she was apprehensive and afraid at the start. She has settled well with the current team. They go above and beyond because
her alcohol addiction creates many varied issues. Communication with the manager is very good. I live abroad but the manager keeps me informed of issues concerning my mother and this reassures me that her needs are being met. The manager and her team have helped in the collection of necessary items purchased for Mum which I obviously cannot do.
Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your review, and your kind words C S. It is great to hear that you are happy with the service being provided for your mum. I will certainly pass this on to our exceptional team of carers and the management team. Regards.

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Review from Christine S (Wife of Client) published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Trust Homecare Solution are brilliant, if I could give them more than five points I would because they care about you. Very good company.
Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Dear Christine,
Your feedback is very important to us. We are thrilled to hear that you are happy with the service being provided. Kind regards, Ryan.

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Review from A C (Granddaughter of Client) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan became very poorly last year from a brain tumour and has deteriorated from then. We were recommended homecare by our local district nurse and they have been absolutely brilliant. Not only with my nan but the contact with myself has been excellent. Nothing is too much with the team. They actually
care about my nan and sit and talk to her, unlike the care we had before. Can’t thank the operations manager and the team enough! The only thing we struggle with my nan is she gets confused when someone new comes, she gets in a panic but the staff all assure her that they will do everything as best as they can and they do and make sure she is comfortable with the care.
Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for taking the time to leave us a review. It's been a joy to look after your nan, thank you for choosing us. I will ensure that your generous review is shared with the entire team. Regards, Ryan.

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Review from Cheryl B (Niece of Client) published on 1 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service and care given to my aunt. All the carers are so kind and supportive and also very reliable, Nothing is too much trouble for them. They keep in contact with me regularly and my aunt is so happy with the care she receives.
Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Dear Cheryl, I’m happy to hear that our team provided your aunt an excellent service! It’s always amazing to hear that we’ve been successful in our goal of providing our service users with the best possible experience. Regards.

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Review from Steven W (Son of Client) published on 1 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care providers who give a high quality service as standard!
My mum's case gradually developed a destructive psychosis that became increasingly difficult to deal with, and whilst I accepted the psychiatric analysis that she would be happier in her own home rather than an institution, actually
finding help to achieve this objective became a lonely and disheartening task.
Eventually, after some traumatic experiences with various providers I received professional guidance that introduced me to Trust Homecare Solutions team who calmly took on a difficult task with the highest degree of professionalism and restored a sense of compassionate stability to the situation.
I can only commend their inherent helpfulness and consistent reliability of their approach in making a dreadful situation more bearable.
Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your kind words, Steven.
We’re grateful for your feedback. It’s a pleasure to provide the best possible service to your mum and to the rest of our service users. Your comments have been shared with our entire team at Trust Homecare Burton. Regards.

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Review from Andy S (Son of Client) published on 25 April 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Burton on Trent, Care Team. I will keep this short and to the point. First and foremost allotted times were always cut short until I made a complaint about them, sometimes only staying inside the property for 3 minutes (allotted time 30 minutes). We do have concrete evidence from the video doorbell
and key safe.
The care team walked my father from his bedroom to the living room and left him lying on the sofa. My sister and I went into the property whilst the care team sat on the driveway in the car. We found our father lying in considerable pain and had to call the District Nurses out who in turn called an ambulance.
The care team returned at lunchtime and the ambulance and District Nurse were still at the address when questioned about our father they denied he was in pain!
The District Nurse then asked them why they hadn't called the family or the District Nurse to which the care team gave no answer.
An official complaint will be going in but at this present time, our father is our priority.
Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Dear Andy, I am deeply sorry you feel this way and that you have had a negative experience with Trust Homecare Burton.


As discussed with you, the care team is only able to provide care where your father consents, as he has full mental capacity. We understand that your father was reluctant to care, which made the situation a little more difficult, thus sending carers away. We apologise if you and your family felt let down by the team, despite all efforts by the care team in the three days we were with you. We don’t have a record of any formal complaints made by yourself; would you be available for a call to discuss this in more detail, so we can better understand your experience?


We strive to provide an outstanding quality of care and improve our service user's experience wherever possible. Thank you for taking the time to leave a review.


Yours sincerely, Ryan.

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Review from Jean C (Wife of Client) published on 1 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with our carers who help us in many ways. They always ask if there is anything we need help with! They go out of their way to make us feel happy and confident for which we are very happy and comfortable.
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Review from P F (Wife of Client) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were immediately impressed by the initial assessment carried out the day my husband was discharged from hospital for 'end-of-life' care. From the beginning, all carers introduced themselves and asked us, and him, what was required for that visit. Nothing was too much trouble for them, and my husband
was treated with the utmost respect. Right up to the end, the family's feelings were always considered. We shall be forever grateful to them.
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Review from Peter W (Nephew of Client) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trust Homecare Solution provided care for my aunt in the last few weeks of her life. We found them to be a very professional and well-organised company. The carers who attended to my aunt were well-trained, professional and competent. More importantly, they showed great kindness and empathy towards
my aunt and for us, they were a pleasure to deal with. From our experience with care companies, Trust Homecare exceeded both our previous experience and expectations. We are very grateful to all of their staff.
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Review from Paul C (Client) assisted by family/friend published on 21 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are reliable, very friendly, caring, always anxious to make sure that I have everything I need. They are interested in me as a person and keen to make me feel comfortable. They communicate well with my wife who is also my carer. I'm very satisfied with the service provided.
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Review from Hayley P (Daughter of Client) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the care team are so very kind and compassionate. They are cheerful and helpful and you feel they really care about the patient, not just a box-ticking exercise. They always ask if there is anything they can help with before they leave. Smiles and empathy go a long way for patients and carers
every visit.
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Review from C M (Wife of Client) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All carers are very polite, respectful and professional. Managers are very approachable and amenable. A little flexibility on time and length of visits would be appreciated.
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Review from Steve S (Son of Client) published on 9 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very pleasant and polite, made sure my Mother's palliative care visits were regular, on time and always happy to do more if they could. A big help to my father. For the short time they were with us, they more than provided support and care, where needed. Every single carer who attended
is a credit to your company. So a big thank you.
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Review from Janet R (Daughter of Client) published on 18 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The caring staff are wonderful, caring and professional people. They take time to ensure their clients are comfortable and have everything they require before leaving, even if this takes more time than they have allotted. They also go above and beyond their clients' priorities and take time to ask caring
relatives how they are doing and ask after the pets.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Trust Homecare Solution Burton-on-Trent Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Trust Homecare Solution Burton-on-Trent Ltd is calculated as follows: ( (129 Excellents x 5) ) ÷ 129 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Homecare Solution Burton-on-Trent Ltd is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (2)

Ryan

Ryan Ordinario

Job Title: Director Joined: 2021

Ryan serves as the Director of Operations for Trust Homecare Burton. A Registered Nurse and graduate of The University of Nottingham, Ryan has gained substantial clinical experience within acute NHS settings, community care, and the private healthcare sector. Ryan’s professional background also extends beyond healthcare into the logistics industry, where he managed large operational teams and oversaw daily workforce initiatives.


Ryan is deeply committed to community engagement, having organised multiple charity fundraising events during his tenure in logistics. Ryan continues this dedication at Trust Homecare, now leading the organisation’s fundraising initiatives within the local community.


Ryan believes that every individual deserves to be treated with dignity and respect. His mission is to deliver a service that is safe, caring, effective, and well-led, ensuring high standards of care under his leadership while nurturing a culture of kindness, empathy, and trust.

Pam

Pam Legaspi

Job Title: Registered Manager Joined: 2021

Pam is a graduate of The University of Lincoln, where she completed her training as an ITU Registered Nurse. With years of experience in the healthcare sector, Pam has developed expertise across various areas of nursing and care. Her background includes providing care for the elderly, working in care homes, operating theatres, and serving in critical care units.


Throughout her career, Pam has continually pursued professional development and has completed extensive training. These skills are now being brought to Trust Homecare Burton.


Pam’s primary goal is to leverage her deep experience and knowledge to enhance community care. She is dedicated to driving improvement and delivering high-quality, person-centred care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trust Homecare Solution Burton-on-Trent Ltd to verify any information. View our terms and conditions. Trust Homecare Solution Burton-on-Trent Ltd has an Enhanced Service - more info.