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Trust Homecare Solution Burton-on-Trent Ltd

Repton House, Bretby Business Park, Ashby Road, Burton-on-Trent, Staffordshire DE15 0YZ
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Happy with all the carers and with Trust Homecare.James S(Client / Service User)
Trust Homecare Solution Burton-on-Trent Ltd, Burton-on-Trent
Very pleased with all the staff. My wife has to help me with this but they are all lovely and caringJames S(Client / Service User)
Trust Homecare Solution Burton-on-Trent Ltd, Burton-on-Trent
Communication with management has been excellent too, checking in regularly.Kay D(Daughter of Client/Service User)
Trust Homecare Solution Burton-on-Trent Ltd, Burton-on-Trent

Founded and led by a dedicated group of Healthcare Professionals, with Registered Nurses at the forefront, Trust Homecare Burton is committed to delivering exceptional care services throughout Burton-on-Trent, Uttoxeter, Barton Under-Needwood, South Derbyshire, Northwest Leicestershire, and neighbouring communities.

Trust Homecare believes in making a meaningful impact on the lives of those it supports. Each care plan is thoughtfully tailored to individual needs, designed not only to meet essential requirements but also...  

Care Provided by Trust Homecare Solution Burton-on-Trent Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices

Thank you for considering Trust Homecare. Please note that our fees vary depending on the level of care and the length of visits required. As each individual's needs are unique, we encourage you to contact our office directly to discuss detailed costing tailored to your circumstances. We look forward to assisting you and appreciate your trust in our services.

Contact Trust Homecare Solution Burton-on-Trent Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Pamela Legaspi (Registered Manager)

Trust Homecare Solution Burton-on-Trent Ltd Reviews (63)

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10

Trust Homecare Solution Burton-on-Trent Ltd has a Review Score of 10 (10.000) out of 10, based on 34 reviews in the last 2 years. Over all time Trust Homecare Solution Burton-on-Trent Ltd has 63 reviews.

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Review from Lisa G (Daughter of Client) published on 17 February 2025 Submitted via Postal Card•
Overall Experience

I am happy with the carers. If I have any concerns I'm able to email or speak to them and they respond quickly.

↩Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for taking the time to share your feedback. We're delighted to hear that you are happy with the carers provided. It's reassuring to know that you feel comfortable raising any concerns with us, and that you find our response time to be satisfactory. We strive to maintain open communication and address any issues promptly. Thank you again for your positive review.

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Review from D S (Client / Service User) published on 14 February 2025 Submitted via Postal Card•
Overall Experience

We have had excellent care from Trust Homecare for more than a year. The carers are always pleasant and willing to help in any way. Personal care is exemplary.

↩Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you so much for your positive feedback. We're delighted to hear that you've had such a positive experience with Trust Homecare for over a year. Our carers strive to provide the highest level of care and support, and we're thrilled that you've found them to be pleasant and helpful. We also...  

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Review from Jacqueline W (Daughter of Client) published on 12 February 2025 Submitted via Website•
Overall Experience

We are so very grateful to Trust Homecare. Dad is 94 and is desperate to stay at home. This is only possible due to the care that he receives from the company. All of Dad's carers are experienced, thoughtful and kind. Dad can be quite difficult to manage and very shouty but the staff are persuasive and patient in a very kind gentle manner. I would highly recommend them. They certainly live up to their name in that they have my full trust.

↩Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you so much for your kind words. We are truly humbled and grateful for your feedback. At Trust Homecare, our mission is to provide the highest quality of care and support, enabling individuals like your dad to remain comfortably and safely in their own homes. Your recognition of our carers'...  

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Review from Anne D (Daughter of Client) published on 10 February 2025 Submitted via Postal Card•
Overall Experience

Highly recommend. Our dad thinks the carers are fantastic. Thank you.

↩Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you so much for your five-star remarks. We're truly grateful for your positive feedback. Rest assured that we remain committed to providing the best possible care. We appreciate your trust and will continue to do our utmost to meet your expectations.

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Review from R B (Son of Client) published on 10 February 2025 Submitted via Postal Card•
Overall Experience

No male carer for first morning call, all the carers are all very helpful to Mum. Also the staff at the care company are very helpful.

↩Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your feedback. We're so glad to hear that you're happy with our carers and staff. At Trust Homecare, we tailor our care to each individual's needs, and we're pleased that this is evident in your mum's care. We're committed to providing the highest quality care to all our clients, and your feedback helps us ensure we're meeting that goal.

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Review from H W (Wife of Client) published on 10 February 2025 Submitted via Postal Card•
Overall Experience

My husband and I commenced using Truast Homecare one month ago. We have found them to be very caring, considerate and well-organised. The carers, as well as being very capable, have pleasant dispositions which make them a pleasure to work with.

↩Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your feedback regarding your experience with Trust Homecare. We're delighted to hear that you and your husband have found our carers to be caring, considerate, well-organised, and a pleasure to work with. Your positive comments are greatly appreciated and will be shared with our team....  

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Review from Christopher I (Client / Service User) published on 4 February 2025 Submitted via Postal Card•
Overall Experience

Overall I am very satisfied with the carers.

↩Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your feedback. We're pleased to hear that you are satisfied with the carers. Your positive feedback is greatly appreciated.

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Review from Claire S (Daughter of Client) published on 3 February 2025 Submitted via Postal Card•
Overall Experience

Would like to say well done to the carers and everybody in the office. Brilliant company. Everyone is friendly and nothing is too much trouble for anyone. Highly recommend.

↩Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your positive feedback. We're thrilled to hear that you've had such a positive experience with our carers and office staff. We take pride in providing a friendly and supportive service, and we're delighted that you feel we've delivered on that promise. Your recommendation means a lot to us.

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Review from Robert C (Client / Service User) published on 15 January 2025 Submitted via Postal Card•
Overall Experience

Very happy.

↩Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you so much for taking the time to give the team a wonderful 5-star review. We love working with our clients to support them to be as independent at home as possible!

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Review from James S (Client / Service User) published on 8 January 2025 Submitted via Postal Card•
Overall Experience

Happy with all the carers and with Trust Homecare.

↩Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you so much for your review! We're thrilled to hear that you're happy with the care provided by our team. We are committed to offering the best service possible, and it means a lot to us that you're satisfied. If you ever need anything, don't hesitate to reach out.

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Review from Jason B (Client / Service User) published on 8 January 2025 Submitted via Postal Card•
Overall Experience

I am very happy with Trust Homecare and the service they give me. Carers are polite and treat me with respect.

↩Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your feedback! Your satisfaction is our top priority, and we're always here if you need anything.

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Review from Kay D (Daughter of Client) published on 6 January 2025 Submitted via Postal Card•
Overall Experience

My mother is a new client and is exceptionally pleased with her new carers. They are very caring and understand her needs accordingly. Communication with management has been excellent too, checking in regularly. It is reassuring to the family that we have such a good care company on board. Thank you to Trust Homecare.

↩Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your wonderful feedback. We are delighted to hear that your mother is happy with her carers and feels well-supported. Ensuring her needs are met with care and understanding is our top priority. We're also pleased that you've found our communication to be helpful and reassuring. We'll...  

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Review from R M (Daughter of Client) published on 24 December 2024 Submitted via Postal Card•
Overall Experience

Very pleased with all carers and office staff. Always informative and helpful. Polite and give empathy.

↩Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you so much for your lovely feedback. It's truly rewarding to hear that you're pleased with the care and support from our team. Being informative, helpful, polite and empathetic are values we hold dear. Your kind words mean a lot to us and we'll continue doing our best to provide the highest standard of care. If there's anything you ever need, please don't hesitate to reach out.

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Review from S A (Daughter of Client) published on 24 December 2024 Submitted via Postal Card•
Overall Experience

Happy with care. Good overall care.

↩Reply from Eugene Calo, Quality Assurance Officer at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for sharing your feedback. We're delighted to hear that you're happy with the care provided. Delivering consistent and quality care is our priority and it's wonderful to know we're meeting your expectations. If there's anything more we can do to support you or your loved one, please feel free to let us know.

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Review from J F (Daughter of Client) published on 7 September 2023 Submitted via Website•
Overall Experience

Good timekeeping. Pleasant mannerisms. Caring and willing to please. A little apprehensive sometimes about safety of the client in areas of poor mobility. Overall the service is good. The friendly approach of the carers is uplifting.

↩Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for leaving us a wonderful review. I will be sure to pass your comments to the team. Regards

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Review from James S (Client / Service User) published on 27 June 2023 Submitted via Postal Card•
Overall Experience

Very pleased with all the staff. My wife has to help me with this but they are all lovely and caring.

↩Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd
Dear James,

Thank you for your kind review, it means a lot to the whole team and it’s our pleasure to support you.

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Review from Sarah H (Relative of Client) published on 30 May 2023 Submitted via Website•
Overall Experience

My representative dealing with my case at Trust Homecare Solution was the manager. My father-in-law, a sweet, funny, quiet man who had been part of my life for the last 15 years. He lived his life to the full, he was a project manager, lived all over the world and rallied cars as a hobby. Unfortunately, a large fall in December followed by a barrage of tests revealed terminal cancer with a short prognosis. In the end, my father-in-law was in a hospital bed in his front room under the overall care of a hospice. This was his wish, he wanted to watch sky sports in bed, in peace. Thanks to Trust Homecare Solution he got his wish. He had a serious fall as his mobility and strength left him and the manager and her care team dealt with this with diligence. I was kept in the communication link the whole time. I cannot thank them enough for all the care and consideration that they showed this great man and enabled the most peaceful death under his terms.

↩Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your heartwarming review. I will ensure that your sincerest gratitude is shared with the Trust Homecare team. Your father-in-law was indeed a remarkable man, which we had the pleasure of looking after. Thank you to you too for being helpful, and allowing us to work collaboratively to...  

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Review from G C (Son of Client) published on 24 May 2023 Submitted via Website•
Overall Experience
Extremely happy with the first-class service from the team.
My mother pulled her back out and was in a lot of pain and needed assistance that Trust Homecare definitely helped with this. Also, even before our care package started, the operations manager advised on how to go about getting aids to help my mother from the NHS and really helped get the ball rolling for how to get the help that my mother needed.

Many thanks to Trust Homecare and all the team there.

↩Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your generous feedback! It was lovely getting to know your mum and helping her achieve her goal. I can't wait to tell her team of exceptional carers about this review! With best wishes for the future.

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Review from C S (Daughter of Client) published on 15 May 2023 Submitted via Website•
Overall Experience

Trust Homecare Solution has provided my mum with excellent support since taking over from a previous agency. An employee of a previous agency defrauded Mum of £20,000 and therefore she was apprehensive and afraid at the start. She has settled well with the current team. They go above and beyond because her alcohol addiction creates many varied issues. Communication with the manager is very good. I live abroad but the manager keeps me informed of issues concerning my mother and this reassures me that her needs are being met. The manager and her team have helped in the collection of necessary items purchased for Mum which I obviously cannot do.

↩Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd

Thank you for your review, and your kind words C S. It is great to hear that you are happy with the service being provided for your mum. I will certainly pass this on to our exceptional team of carers and the management team. Regards.

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Review from Christine S (Wife of Client) published on 15 May 2023 Submitted via Postal Card•
Overall Experience

Trust Homecare Solution are brilliant, if I could give them more than five points I would because they care about you. Very good company.

↩Reply from Ryan, Operations Manager at Trust Homecare Solution Burton-on-Trent Ltd
Dear Christine,

Your feedback is very important to us. We are thrilled to hear that you are happy with the service being provided. Kind regards, Ryan.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 December 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (1)

News

  • 03 Oct 2025

    We are excited to share some heartwarming and inspiring news with all of you. Our company, Trust Homecare , has been working hard not only in delivering excellent care to...

Awards / Recognitions (8)

Accreditations

There are no accreditations posted yet for Trust Homecare Solution Burton-on-Trent Ltd.

Meet the Team (4)

Ryan Ordinario
Ryan OrdinarioJob Title:DirectorJoined: 2021

Ryan Ordinario is the Director of Operations at Trust Homecare Burton. A Registered Nurse and graduate of the University of Nottingham, Ryan brings extensive clinical experience gained across acute NHS services, community care, and the private healthcare sector. His professional background also includes senior operational roles within the logistics industry, where he successfully led large teams and managed complex workforce operations.

Ryan has a strong and longstanding commitment to community engagement. Throughout his career, he has supported and collaborated with both local and national charities, organising and leading multiple fundraising initiatives during his time in the logistics sector. He continues this dedication at Trust Homecare, where he now oversees the organisation’s charitable partnerships and community-focused fundraising activities.

Guided by the belief that every individual deserves dignity, respect, and compassionate support, Ryan is dedicated to ensuring that Trust Homecare delivers care that is safe, caring, effective, and well-led. Under his leadership, the organisation continues to uphold high standards while fostering a culture rooted in kindness, empathy, and trust.

Pamela Legaspi
Pamela LegaspiJob Title:Registered ManagerJoined: 2021

Pamela Legaspi is the Registered Manager and Clinical Lead at Trust Homecare Burton. She trained as a Registered Nurse at the University of Lincoln and specialised in the Intensive Care Unit at Queen’s Medical Centre in Nottingham, where she worked in Intensive Care for many years, developing strong clinical expertise in high acuity care.

Throughout her career, Pamela has gained substantial experience in elderly care, building a deep understanding of the needs of older adults and those living with long-term conditions. She has also worked across care home settings and operating theatres, broadening her clinical knowledge and strengthening her ability to support people with complex and high dependency needs.

Since her appointment at Trust Homecare Burton, Pamela has established a strong culture of learning, professional development, and clinical excellence. She has successfully led the service through a CQC inspection, achieving a Good rating across all key lines of enquiry. Under her leadership, staff have already developed into competent, confident, and highly skilled carers who deliver safe, compassionate, and reliable support.

Jamel Del Rosario
Jamel Del RosarioJob Title:Administration ManagerJoined: 2021

Jamel Del Rosario is the Administration Manager and Lead Trainer at Trust Homecare Burton. With a background in Business and Finance from the University of Derby, he brings strong organisational and analytical skills to the day-to-day running of the service. Jamel has also completed multiple professional development courses, including the Education and Training RQF, strengthening his role as a lead trainer within the organisation.

Jamel supports the care coordination and rota management teams, acting as a key pillar in ensuring smooth and efficient operations. He also works as a Case Manager for complex service users, collaborating closely with the MDT team to deliver safe, well-planned, and person-centred care. His experience in supported living environments enhances his ability to manage complex packages with confidence and professionalism.

Before joining the care sector, Jamel managed teams within the hospitality industry, developing strong customer service and workforce management skills. He now combines this experience with his supported living background to enhance Trust Homecare’s training standards, service quality, and overall customer experience.

Jess De Leon
Jess De LeonJob Title:Finance ManagerJoined: 2021

Jess De Leon is the Finance Manager at Trust Homecare Burton, bringing a unique blend of frontline care experience and academic achievement to the role. Before completing his degree in Information Technology at Coventry University, Jess worked directly within domiciliary care, gaining first-hand insight into service delivery and the operational realities faced by care teams.

This early experience gives Jess a deep, practical understanding of how the sector functions, enabling him to manage the finance department with care, accuracy, and genuine appreciation for how financial decisions affect both staff and service users. His background ensures that financial oversight is always aligned with the needs of the service and the people it supports.

Alongside his finance responsibilities, Jess oversees compliance and contributes to day-to-day operational support across the organisation. His multi-skilled background, sector knowledge, and analytical capability make him a well-rounded manager who adds value far beyond the traditional scope of a finance role.

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