Trust Homecare Solution Burton-on-Trent Ltd

Repton House, Bretby Business Park, Ashby Road, Burton-on-Trent DE15 0YZ
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Top 20 award
10 52 Reviews
  • Trust Homecare Solution Burton-on-Trent Ltd, Burton-on-Trent
Founded and led by a dedicated group of Healthcare Professionals, with Registered Nurses at the forefront, Trust Homecare Burton is committed to delivering exceptional care services throughout Burton-on-Trent, Uttoxeter, Barton Under-Needwood, South Derbyshire, Northwest Leicestershire, and neighbouring communities.

Trust Homecare believes in making a meaningful impact on the lives of those it supports. Each care plan is thoughtfully tailored to individual needs, designed not only to meet essential requirements but also to encourage independence and personal choice. Trust Homecare’s goal is to empower people to live life on their own terms.

Trust Homecare offers an extensive range of services, including complex care support, personal care, re-enablement assistance, companionship, help for individuals with physical disabilities, palliative care, waking night support, 24-hour care, live-in care, and more.
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Care Provided by Trust Homecare Solution Burton-on-Trent Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Thank you for considering Trust Homecare. Please note that our fees vary depending on the level of care and the length of visits required. As each individual's needs are unique, we encourage you to contact our office directly to discuss detailed costing tailored to your circumstances. We look forward to assisting you and appreciate your trust in our services.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Pamela Legaspi (Registered Manager)

Trust Homecare Solution Burton-on-Trent Ltd Reviews (52)

10

Trust Homecare Solution Burton-on-Trent Ltd has a Review Score of 10 (10.000) out of 10, based on 23 reviews in the last 2 years.
Over all time Trust Homecare Solution Burton-on-Trent Ltd has 52 reviews.

Overall Experience
  • 47
  • 4
  • 0
  • 0
  • 1
Date Published
  • 52
  • 8
  • 23
  • 23
  • 29
Reviewer Connection to Trust Homecare Solution Burton-on-Trent Ltd
  • 15
  • 12
  • 9
  • 9
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 52, showing 41-52
Review from Janet R (Daughter of Client) published on 18 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The caring staff are wonderful, caring and professional people. They take time to ensure their clients are comfortable and have everything they require before leaving, even if this takes more time than they have allotted. They also go above and beyond their clients' priorities and take time to ask caring
relatives how they are doing and ask after the pets.
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Review from Callum M (Son of Client) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very pleasant and made sure my mother's palliative care visits were regular, on time and always happy to do more if they could. I honestly can't complain. The manager even after death, has kept in contact to try and help me as much as humanly possible.
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Review from J B (Husband of Client) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
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Review from Stuart M (Son of Client) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very pleasant and understood that it was more than just the patient needing help. For the short time they were with us, they more than provided support and care, where needed. Very punctual and very polite. Would recommend if and when required. Thank you from me and my family.
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Review from Joy O (Wife of Client) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although the Trust Homecare carers only cared for my husband for a few days before his death, I found it very comforting to know they would be coming regularly to help with washing him and settling him in his bed. They were friendly, polite and genuinely seemed to care about my husband.
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Review from R W (Wife of Client) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The process was diligently managed with a sympathetic approach. It was straightforward and easy to handle. Carers were prompt and prepared. They were very gentle with the client.
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Review from Ronald E (Client) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are excellent. No matter what you ask them to do, they are very obliging. I couldn't ask for better.
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Review from Pam H (Friend of Client) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend the carers from Trust Homecare enough. They arrived at the times arranged. They paid attention to details. In the time we worked with them, they treated both the family and client with great respect A huge thank you.
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Review from L P (Client) published on 31 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband, who is only 50 and got diagnosed with a brain tumour, is being cared for at home. The carers from Trust Homecare have been visiting my husband 4 times a day every day. Every single one of them is very professional, their standards are impeccable, they are always on time and really caring,
polite and nothing is too much trouble. They have given us all so much support through this difficult time, I really don't know what we would have done without them. Every single carer is a credit to your company. Thank you.
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Review from Margie G (Wife of Client) published on 15 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were introduced to Trust Homecare to help with end of life treatment for my wonderful husband. The managers first came out to introduce themselves to us, we found them very professional and they came over with a very caring nature. Our carers commenced the following day on 2 daily visits. As soon
as we met them, we were so pleased as they were very pleasant and very good with their duties. They handle my husband with great care and always leave him feeling clean and comfortable. Their hygiene habits are exceptional always washing hands etc. Our visits have now been increased to 4 per day so we get to see the carers more often. It is such a pleasure to have them in the house - they cheer us up immensely. I think we have now met all the staff and can honestly say that they are all wonderful - greeting you with a lovely smile and very chatty, even managing to make me smile on my down days. I would also like to add that all the staff are well kitted out in very smart uniforms.
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Review from Chris H (Daughter-in-law of Client) published on 4 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law spent two weeks in hospital and my husband and I managed to get her home for end of life care. Trust Homecare Solution came in to help us four times a day and their care and dedication was outstanding, to my mother-in-law and to us. The whole team work hard and always had time for all
of us, always a smile on their faces. A very, very professional care team. Sadly, Mum passed away and still they were there for us, making sure we were OK which has meant a lot to us. Thank you all so much.
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Review from Margaret B (Daughter of Client) published on 13 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a cancer patient and recently spent time in hospital with pneumonia and during this time, she was assessed for a care package due to her mobility and breathing issues. The Managers from Trust Homecare came out assessed the property and established our needs, as a family - the whole change
over was dealt with in a very professional manner and any reassurance we needed was given. The care that my mum receives is second to none and all her needs are met and as a family, we would have no hesitation in recommending this company to others. We have been given 4 slots per day and the care team are always on time - the staff are conscientious, polite and reliable, give respect and dignity when on their visits with nothing being too much trouble. My mum is struggling with her mobility at the moment and spends most of her day in bed but the care team are working with occupational health to move her from bed to chairs using different aids and making a difference to her day. Amazing Team!
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Trust Homecare Solution Burton-on-Trent Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Trust Homecare Solution Burton-on-Trent Ltd is calculated as follows: ( (135 Excellents x 5) ) ÷ 135 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Homecare Solution Burton-on-Trent Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (2)

Ryan

Ryan Ordinario

Job Title: Director Joined: 2021

Ryan serves as the Director of Operations for Trust Homecare Burton. A Registered Nurse and graduate of The University of Nottingham, Ryan has gained substantial clinical experience within acute NHS settings, community care, and the private healthcare sector. Ryan’s professional background also extends beyond healthcare into the logistics industry, where he managed large operational teams and oversaw daily workforce initiatives.


Ryan is deeply committed to community engagement, having organised multiple charity fundraising events during his tenure in logistics. Ryan continues this dedication at Trust Homecare, now leading the organisation’s fundraising initiatives within the local community.


Ryan believes that every individual deserves to be treated with dignity and respect. His mission is to deliver a service that is safe, caring, effective, and well-led, ensuring high standards of care under his leadership while nurturing a culture of kindness, empathy, and trust.

Pam

Pam Legaspi

Job Title: Registered Manager Joined: 2021

Pam is a graduate of The University of Lincoln, where she completed her training as an ITU Registered Nurse. With years of experience in the healthcare sector, Pam has developed expertise across various areas of nursing and care. Her background includes providing care for the elderly, working in care homes, operating theatres, and serving in critical care units.


Throughout her career, Pam has continually pursued professional development and has completed extensive training. These skills are now being brought to Trust Homecare Burton.


Pam’s primary goal is to leverage her deep experience and knowledge to enhance community care. She is dedicated to driving improvement and delivering high-quality, person-centred care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trust Homecare Solution Burton-on-Trent Ltd to verify any information. View our terms and conditions. Trust Homecare Solution Burton-on-Trent Ltd has an Enhanced Service - more info.