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Eunha Healthcare Ltd has a Review Score of 7.1 (7.065) out of 10, based on 4 reviews in the last 2 years.
Over all time Eunha Healthcare Ltd has 4 reviews.
5.0 out of 5
It's pleasing to note that our carers are doing satisfactory work, going above and beyond in the execution of their duties. As an organisation we will do all we can to keep our service users satisfied. We will continue to keep in touch with the families so that we work together towards the achievement of better care outcomes. We will continue to listen and to act to our service user's concerns in a timely manner.
3.0 out of 5
We are pleased to note areas which need improvements. We are grateful that the service user mentioned areas of concern, we encourage all our service users to bring up such issues to management so that action can be taken to correct things, we are working with the carers to improve in the areas of communication, infection control and hand hygiene.
5.0 out of 5
It is always our wish to do the best for our service users. We may not be 100% perfect all the time, but we always try to go over and above in order to achieve the desired outcomes for our service users.
1.0 out of 5
The claims made in the review are not correct. A thorough investigation was conducted by our management, the client's allocated social worker, the CQC and the Safeguarding team. The investigation to her claims was concluded on February 1, 2024, and it was found that she had not been telling the truth. The investigation looked at all the evidence against the claims made. As a compassionate care provider, our primary focus is on meeting the needs of our service users. We would never allow untrained staff to provide care. It is unfortunate that even after the investigation to validate her claims, she still went on to give such a false review. We would have thought that with all the effort we put into meeting her needs she would have appreciated it. We will continue to treat all our clients with Dignity and respect and our motto will always be service users' needs come first.
The Review Score of 7.1 (7.065) out of 10 for Eunha Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Eunha Healthcare Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5There are no team members posted.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eunha Healthcare Ltd to verify any information. View our terms and conditions. Eunha Healthcare Ltd has an Basic Service - more info.
