Open Doors Healthcare Services

Room 101, Knightrider House, Knightrider Street, Maidstone ME15 6LU
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9.8 58 Reviews
  • Open Doors Healthcare Services, Maidstone
Open Doors Healthcare Services offers personalised home care services across England and Wales. Services are personalised and designed around the needs of each individual.

All staff members are experienced and kind. They undergo a DBS check and regular training giving all clients peace of mind that they are receiving the best care.

To find out more about the services offered or how Open Doors Healthcare Services could help you, please contact the team.
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Care Provided by Open Doors Healthcare Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

We offer very competitive rates and these will be provided on request.

Contact Open Doors Healthcare Services to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Open Doors Healthcare Services to get a personalised quote.

Good to Know

Owner

  • Open Doors Healthcare Services Ltd
  • Privately Owned

Person in Charge

  • Sophia Ziso (Manager)

Open Doors Healthcare Services Reviews (58)

9.8

Open Doors Healthcare Services has a Review Score of 9.8 (9.813) out of 10, based on 36 reviews in the last 2 years.
Over all time Open Doors Healthcare Services has 58 reviews.

Overall Experience
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  • 7
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Date Published
  • 58
  • 6
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  • 36
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Reviewer Connection to Open Doors Healthcare Services
  • 21
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  • 1
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Total of 58, showing 1-20
Review from Sue P (Power of Attorney of Client) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have POA for a service user and have been her PA for over 12 years. The care she receives from Open Doors is outstanding.
The staff are friendly and caring and always leave things in good order. The Managers are meticulous in their attention to any problem.
I would not hesitate to recommend Open
Doors Healthcare Services to any friends.
Reply from Sebia Majekodunmi, Deputy Manager at Open Doors Healthcare ServicesDear Sue,

Thank you for taking the time to leave such a positive and thoughtful review. We truly appreciate your long-standing trust and kind words regarding the care provided by our team.

It is reassuring to hear that our staff's friendliness, attention to detail and the management team's commitment to resolving any concerns have met your expectations. Providing high-quality, dignified and person-centred care remains our priority.

Thank you once again for your recommendation and support.
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Review from M W (Son of Client) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always prompt on visit times and very helpful in making sure Dad is showered and dressed for the day and everything he needs to get through the day. In his own words "I couldn't wish for anything better". Having Open Doors looking after Dad's daily personal care gives me peace of mind and
allows me more time to spend with him rather than always popping in to look after him!
Reply from Sebia Majekodunmi, Deputy Manager at Open Doors Healthcare ServicesDear M W,
Thank you so much for your kind and thoughtful review. We're truly grateful that you've taken the time to share your experience. It means a great deal to us to know that our care has brought peace of mind to you and your family, and that your Dad feels supported and well looked after. We'll make sure to share your feedback with the whole team. It encourages us to keep striving for excellence in everything we do.
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Review from P P (Client) assisted by family/friend published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the team who come to care for me, they are prompt, cheerful, friendly & experienced. Nothing is to much trouble. They are a credit to Open Doors Healthcare Services.
Reply from Sebia Majekodunmi, Deputy Manager at Open Doors Healthcare ServicesThank you so much for your kind feedback. We're delighted to hear that you're happy with the care and support you receive. It truly means a lot to us.
Best regards
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Review from Alexandra J (Partner of Client) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole team have been excellent, personally felt very engaging, helpful and professional. I do not hesitate to recommend. Thank you!
Reply from Sebia Majekodunmi, Deputy Manager at Open Doors Healthcare ServicesThank you so much, Alexandra.

We truly appreciate your kind words and recommendation. We're glad to hear you found the team engaging, helpful, and professional.

Warm regards,
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Review from Wendy C (Daughter of Client) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been so pleased with the level of care my mum has received from all the carers at Open Doors Healthcare Services. They are so gentle with her and treat her with the utmost respect, ensuring her dignity and modesty needs are met at all times. Everyone we have met has been friendly and professional.
It was difficult for my mum to accept it was time for carers, but Open Door have made that transition an easy one, for which I am so grateful.
Reply from Sebia Majekodunmi, Deputy Manager at Open Doors Healthcare ServicesThank you so much for your kind words, Wendy.

We're truly grateful for your trust in us and are so pleased to hear your mum has felt supported and cared for. Helping make that transition easier means a lot to our team.

Warm regards,
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Review from P B (Wife of Client) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, friendly, put us at ease, good time keeping.
Reply from Sebia Majekodunmi, Deputy Manager at Open Doors Healthcare ServicesDear Pauline, Thank you for your kind words. We're glad you felt at ease and well supported. We truly appreciate your feedback. Kind regards
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Review from John A (Client) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was contacted my this company immediately after putting an enquiry on the internet. Then they came to see me the following day. Both the area manager and the carer who was to look after me. This excellent service continued throughout the 3 days that I needed it. The carer was absolutely excellent
and went over and above what I thought were his duties. Would definitely use again.
Reply from Sebia Majekodunmi, Deputy Manager at Open Doors Healthcare ServicesThank you so much, for your kind words and thoughtful feedback. We're so pleased to hear that you felt well-supported and valued during your time with us. It means a lot to know our team could make a positive difference. We look forward to being of service again if needed.
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Review from Bob B (Husband of Client) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the husband of the client, who has severe dementia and end-of-life peritoneal cancer. I am looking after her at home. After a short period of emergency carers, the NHS has provided us with twice-daily personal needs care from Open Doors, which we have found excellent in every respect. So much so
that we have contracted extra hours privately to provide me with time to be able to carry out all I need to do. The manager and all her team have proved incredibly supportive, diligent and friendly. I am particularly impressed with their communication as they have kept us well informed at every stage.
Reply from Sebia Majekodunmi, Deputy Manager at Open Doors Healthcare ServicesThank you so much for taking time out to give us a kind review. We have been honoured to support you and your wife during this challenging time, and it's heartening to know our care has made a positive difference.
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Review from Sheila F (Client) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Often late and go early.
Overall good and caring support.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you very much for taking your valuable time to write a review for us. We always aim to provide excellent care and your feedback is valuable to us as it is the only way we can improve our care. We are positive that after we have spoken and reviewed the way we do things, you will experience better outcomes.Kind regards
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Review from J E (Friend of Client) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The two live in carers show my friend lots of respect and caring. They have been truly wonderful with her and she acknowledges this, often telling me how wonderful they are.
I would recommend 'Open doors' to anyone looking for care for their loved ones.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you very much for your kind words. We appreciate the time you have taken to write this review. Thank you also for your support. We couldn't have done this without your help and input.Happy to know that we are doing a good job.Kind Regards RM
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Review from B W (Husband of Client) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find all the carers very polite and so caring for my wife. They talk to her and reassure her as much as they can and to myself in her hours of need the standard very high.
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Review from Jacqui C (Daughter of Client) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents had used a Open Doors Healthcare, Both parents found the staff lovely and helpful, the male carers who would go beyond their duties. My mum still uses the care company and finds that one of the staff always makes her laugh. The care manager is very good and comes and checks on my mum.
Care manager came to my dads funeral with the two carers.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you very for your kind words and appreciation. We are all grateful for your time and support.Kind Regards
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Review from P M (Client) assisted by family/friend published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with overall service. Thank you.
Reply from Sebia Majekodunmi, Deputy Manager at Open Doors Healthcare ServicesDear PM,Thank you for your wonderful 5-star review. We're delighted to have met your expectations and appreciate your kind words. We'll continue to strive for the highest standards in all that we do.Best regards,
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Review from E G (Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent service much needed.
Reply from Sebia Majekodunmi, Deputy Manager at Open Doors Healthcare ServicesThank you for your 4-star review. We appreciate your acknowledgement that our service is much needed. We're committed to providing excellent care and will strive to meet the high standards you deserve. Thank you for helping us to improve.
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Review from Sharon S (Daughter of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to take this opportunity to thank you and your staff for the care and support given to my mum. Although she was only in your care for a short while, the attention she received was exceptional and I can not praise the carers enough. I would highly recommend your company to others in similar
circumstances. Once again thank you one and all.
Reply from Sebia Majekodunmi, Deputy Manager at Open Doors Healthcare ServicesThank you so much for your kind and heartfelt review! We're deeply grateful for your appreciation of the care and support our team provided to your mum. Your recommendation means the world to us, and we're honoured to have had the opportunity to make a positive impact on your family. Thank you again for your lovely review. Best regards,
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Review from Karen B (Daughter of Client) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Full 24 hour care for Dad. Ladies are wonderful, nothing is a problem. They cope with every arising issue with care and compassion. Brilliant.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you very much for the lovely feedback. We greatly appreciate your time and feedback. Kind Regards.
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Review from D T (Husband of Client) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The two care ladies were very friendly. Put my wife at ease. They were on time and super efficient. Open Doors Healthcare Services are by far the best care company I have used.
Reply from Sebia, Deputy Manager at Open Doors Healthcare ServicesThank you for your wonderful review! We're thrilled to hear our carers made a positive impact on your wife's care. We appreciate your kind words and look forward to continuing to provide exceptional service. Best regards.
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Review from D B (Husband of Client) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I remain very impressed with Open Door Healthcare Service standards of care practice and management, It is clear that the carers are well trained. We have seen about 10 over the past few months but they all follow the same routine with my wife asking 'how was your night?' jollying her along to make
her way to the bathroom to wash and dress, spotting if any of her clothes are soiled or need changing, bringing her a cup of tea, the big benefit of this approach is consistency. It is clear that my wife can't see the same carer every day but she knows what to expect whoever is providing her care on any given day. My wife enjoys their company and is always more lively after the carers visit. The agency is also very efficiently managed with prompt invoicing and phone calls if a carer is going to be late arriving.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you for your heartfelt and detailed review. We're delighted to hear that our carers have made a positive impact on your wife's daily life, providing consistency, compassion and companionship. We appreciate your recognition of our efficient management and communication. Please be assured that we will continue to maintain our high standards of care and service, ensuring that your wife receives the same level of excellence she has come to expect from us. Best regards, Open Doors Healthcare Services
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Review from J W (Daughter of Client) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ignore the Care Commission Rating. The manager and her team looked after my Dad at home in the last 4 weeks of his life. They always arrived on time, treated my Dad with dignity and respect, and helped reassure my Mum, who had been looking after my Dad for so many months previously. Sophie would regularly
phone my Mum and also pop in to make sure everything was satisfactory. My Dad got his wish which was to die in his own bed at home holding my mum's hand.
Just wish we had used them earlier.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you very much for your kind words. We are all truly humbled and thank you again.
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Review from M P (Husband of Client) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the carriers who look after my wife. We have 3 visits a day and the care is always friendly and polite and provide a very good service and keep me informed if there are any problems. I would certainly recommend Open Doors Healthcare Services to anyone looking for an excellent
home care service.
Reply from Sebia Majekodunmi, Deputy Manager at Open Doors Healthcare ServicesThank you so much for taking the time to share your positive feedback with us and for your kind support. Your feedback is invaluable to us and helps us keep our standards high.
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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Open Doors Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for Open Doors Healthcare Services is calculated as follows: ( (176 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 209 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Open Doors Healthcare Services is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (4)

Sophia

Sophia Ziso

Job Title: Registered Manager Joined: 2020

A Passionate and highly experienced Registered Nurse/ Carer. Responsible for all our Service Users' Care Needs Assessments before assigning the right staff to provide excellent care. Engages with Service Users, their families and carers in drawing up Person Centred Care Plans. Always available to answer your queries and concerns. Steps to support our carers in the community, whenever necessary.

Manjil

Manjil Shrestha

Job Title: Care-Cordinator Joined: 2023

Coordinates care services by assessing client needs, creating care plans, scheduling staff, and ensuring high-quality, person-centred care is delivered effectively.

Samip

Samip Thapa

Job Title: Senior Care Assistant Joined: 2024

Provides high-quality, person-centred care to service users while supervising care staff, supporting daily operations, and ensuring compliance with care standards and procedures.

Mbotidem

Mbotidem Akpan

Job Title: Senior Care Assistant Joined: 2023

Provides high-quality, person-centred care to service users while supervising care staff, supporting daily operations, and ensuring compliance with care standards and procedures.

Frequently Asked Questions about Open Doors Healthcare Services

How many Carers does Open Doors Healthcare Services employ?

Open Doors Healthcare Services employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Open Doors Healthcare Services to verify any information. View our terms and conditions. Open Doors Healthcare Services has an Enhanced Service - more info.