Open Doors Healthcare Services

Room 101, Knightrider House, Knightrider Street, Maidstone ME15 6LU
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9.8 52 Reviews
  • Open Doors Healthcare Services, Maidstone
Open Doors Healthcare Services offers personalised home care services across England and Wales. Services are personalised and designed around the needs of each individual.

All staff members are experienced and kind. They undergo a DBS check and regular training giving all clients peace of mind that they are receiving the best care.

To find out more about the services offered or how Open Doors Healthcare Services could help you, please contact the team.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

We offer very competitive rates and these will be provided on request.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Open Doors Healthcare Services Ltd

Person in charge

  • Sophia Ziso (Manager)

Open Doors Healthcare Services Reviews (52)

9.8

Open Doors Healthcare Services has a Review Score of 9.8 (9.798) out of 10, based on 39 reviews in the last 2 years.
Over all time Open Doors Healthcare Services has 52 reviews.

Overall Experience
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  • 7
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Date Published
  • 52
  • 7
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  • 39
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Reviewer Connection to Open Doors Healthcare Services
  • 20
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  • 5
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Total of 52, showing 1-20
Review from John A (Client) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely excellent service. Would not hesitate to use again.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you, for your kind words. We are delighted to hear that you were pleased with our service. Your feedback is truly appreciated and encourages our team to continue delivering excellent care. We look forward to supporting you again in the future.

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Review from Bob B (Husband of Client) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the husband of the client, who has severe dementia and end-of-life peritoneal cancer. I am looking after her at home. After a short period of emergency carers, the NHS has provided us with twice-daily personal needs care from Open Doors, which we have found excellent in every respect. So much so
that we have contracted extra hours privately to provide me with time to be able to carry out all I need to do. The manager and all her team have proved incredibly supportive, diligent and friendly. I am particularly impressed with their communication as they have kept us well informed at every stage.
Reply from Sebia Majekodunmi, Deputy Manager at Open Doors Healthcare Services

Thank you so much for taking time out to give us a kind review. We have been honoured to support you and your wife during this challenging time, and it's heartening to know our care has made a positive difference.

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Review from Sheila F (Client) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Often late and go early.
Overall good and caring support.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for taking your valuable time to write a review for us. We always aim to provide excellent care and your feedback is valuable to us as it is the only way we can improve our care. We are positive that after we have spoken and reviewed the way we do things, you will experience better outcomes.Kind regards

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Review from J E (Friend of Client) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The two live in carers show my friend lots of respect and caring. They have been truly wonderful with her and she acknowledges this, often telling me how wonderful they are.
I would recommend 'Open doors' to anyone looking for care for their loved ones.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for your kind words. We appreciate the time you have taken to write this review. Thank you also for your support. We couldn't have done this without your help and input.Happy to know that we are doing a good job.Kind Regards RM

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Review from B W (Husband of Client) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find all the carers very polite and so caring for my wife. They talk to her and reassure her as much as they can and to myself in her hours of need the standard very high.
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Review from Jacqui C (Daughter of Client) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents had used a Open Doors Healthcare, Both parents found the staff lovely and helpful, the male carers who would go beyond their duties. My mum still uses the care company and finds that one of the staff always makes her laugh. The care manager is very good and comes and checks on my mum.
Care manager came to my dads funeral with the two carers.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very for your kind words and appreciation. We are all grateful for your time and support.Kind Regards

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Review from P M (Client) assisted by family/friend published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with overall service. Thank you.
Reply from Sebia Majekodunmi, Deputy Manager at Open Doors Healthcare Services

Dear PM,Thank you for your wonderful 5-star review. We're delighted to have met your expectations and appreciate your kind words. We'll continue to strive for the highest standards in all that we do.Best regards,

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Review from E G (Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent service much needed.
Reply from Sebia Majekodunmi, Deputy Manager at Open Doors Healthcare Services

Thank you for your 4-star review. We appreciate your acknowledgement that our service is much needed. We're committed to providing excellent care and will strive to meet the high standards you deserve. Thank you for helping us to improve.

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Review from Sharon S (Daughter of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to take this opportunity to thank you and your staff for the care and support given to my mum. Although she was only in your care for a short while, the attention she received was exceptional and I can not praise the carers enough. I would highly recommend your company to others in similar
circumstances. Once again thank you one and all.
Reply from Sebia Majekodunmi, Deputy Manager at Open Doors Healthcare Services

Thank you so much for your kind and heartfelt review! We're deeply grateful for your appreciation of the care and support our team provided to your mum. Your recommendation means the world to us, and we're honoured to have had the opportunity to make a positive impact on your family. Thank you again for your lovely review. Best regards,

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Review from Karen B (Daughter of Client) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Full 24 hour care for Dad. Ladies are wonderful, nothing is a problem. They cope with every arising issue with care and compassion. Brilliant.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for the lovely feedback. We greatly appreciate your time and feedback. Kind Regards.

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Review from D T (Husband of Client) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The two care ladies were very friendly. Put my wife at ease. They were on time and super efficient. Open Doors Healthcare Services are by far the best care company I have used.
Reply from Sebia, Deputy Manager at Open Doors Healthcare Services

Thank you for your wonderful review! We're thrilled to hear our carers made a positive impact on your wife's care. We appreciate your kind words and look forward to continuing to provide exceptional service. Best regards.

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Review from D B (Husband of Client) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I remain very impressed with Open Door Healthcare Service standards of care practice and management, It is clear that the carers are well trained. We have seen about 10 over the past few months but they all follow the same routine with my wife asking 'how was your night?' jollying her along to make
her way to the bathroom to wash and dress, spotting if any of her clothes are soiled or need changing, bringing her a cup of tea, the big benefit of this approach is consistency. It is clear that my wife can't see the same carer every day but she knows what to expect whoever is providing her care on any given day. My wife enjoys their company and is always more lively after the carers visit. The agency is also very efficiently managed with prompt invoicing and phone calls if a carer is going to be late arriving.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you for your heartfelt and detailed review. We're delighted to hear that our carers have made a positive impact on your wife's daily life, providing consistency, compassion and companionship. We appreciate your recognition of our efficient management and communication. Please be assured that we will continue to maintain our high standards of care and service, ensuring that your wife receives the same level of excellence she has come to expect from us. Best regards, Open Doors Healthcare Services

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Review from J W (Daughter of Client) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ignore the Care Commission Rating. The manager and her team looked after my Dad at home in the last 4 weeks of his life. They always arrived on time, treated my Dad with dignity and respect, and helped reassure my Mum, who had been looking after my Dad for so many months previously. Sophie would regularly
phone my Mum and also pop in to make sure everything was satisfactory. My Dad got his wish which was to die in his own bed at home holding my mum's hand.
Just wish we had used them earlier.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for your kind words. We are all truly humbled and thank you again.

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Review from M P (Husband of Client) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the carriers who look after my wife. We have 3 visits a day and the care is always friendly and polite and provide a very good service and keep me informed if there are any problems. I would certainly recommend Open Doors Healthcare Services to anyone looking for an excellent
home care service.
Reply from Sebia Majekodunmi, Deputy Manager at Open Doors Healthcare Services

Thank you so much for taking the time to share your positive feedback with us and for your kind support. Your feedback is invaluable to us and helps us keep our standards high.

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Review from S M (Wife of Client) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This experience has been really wonderful. I did not know what to expect, the ladies have been great. I am now having time with my husband which makes him feel more happier as I no longer have to be his carer.
I can not fault any of the work that they do.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for taking your valuable time to write a lovely review about us. Greatly appreciate. Kind Regards Sophia

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Review from Emma D (Client) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A particular member of staff arrived on time with the domestic. She was very polite, tidy and clean. Excellent job cleaning my home and helping me after a major operation. I will be using this company again.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for your kind words and your time. We appreciate the feedback that we receive and we are happy that we provided a good service. Regards.

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Review from Janice J (Daughter of Client) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault this agency. My father was cared for from January 2023 until he died in June 2024. He was looked after with care and kindness at the beginning when he was really ill and this continued as he improved. He was treated respectfully all the time. We, as a family, were treated with kindness
and respect.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for taking your time to write this review. Again thank you and your family for the support during difficult times. We greatly appreciate it.

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Review from V P (Client) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfactory, the carers were all helpful and polite.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for completing this review. Very much appreciated.

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Review from Kim J (Daughter of Client) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff were amazing. My father trusted them to care for him in a respectful way. There were day and night nurses who noted their every care movement and sent them to my brother to review daily. Without their services we would have not coped at all. I cannot recommend them highly enough not only
for their care but the respectful and dignified way they treated our father in his own home when he was discharged from hospital and needed care at the age of 94.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for your kind words. It was such a joy to care for your father. It is good to know that you were happy with our services. Thank you for all your support which made our job such a joy.

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Review from L H (Client) assisted by family/friend published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My two live-in carers who have been with me for the last four weeks, have been very courteous and friendly and have looked after me very well.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much, LH for your lovely feedback. We really value and appreciate your time. Kind regards.

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Open Doors Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.798 for Open Doors Healthcare Services is calculated as follows: ( (188 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 228 Ratings = 4.798
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Open Doors Healthcare Services is based on 38 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (4)

Aniket

Aniket Aniket

Job Title: Care Assistant Joined: 2022

Dedicated and articulate person. Very cheerful and will go out of his way to make sure that our service users are satisfied with the care that we provide.

Hitiksha

Hitiksha Patel

Job Title: Care Assistant Joined: 2022

Another one of our dedicated staff. Always ready to go the extra mile. Very compassionate and caring.

Simran

Simran Kaur

Job Title: Care Assistant Joined: 2022

Enthusiastic and self-motivated. Enjoys meeting new people and giving the best she can. Has a very cheerful manner.

Sophia

Sophia Ziso

Job Title: Registered Manager Joined: 2020

A Passionate and highly experienced Carer. Responsible for all our Service Users' Care Needs Assessments before assigning the right staff to provide excellent care. Engages with Service Users, their families and carers in drawing up Person Centred Care Plans. Always available to answer your queries and concerns. Steps in to support our carers in the community, whenever necessary.

Frequently Asked Questions about Open Doors Healthcare Services

What Type of Services does Open Doors Healthcare Services offer?

Open Doors Healthcare Services offers Home Care.

How many Carers does Open Doors Healthcare Services employ?

Open Doors Healthcare Services employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Open Doors Healthcare Services to verify any information. View our terms and conditions. Open Doors Healthcare Services has an Enhanced Service - more info.