Open Doors Healthcare Services

Room 101, Knightrider House, Knightrider Street, Maidstone ME15 6LU
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9.8 58 Reviews
  • Open Doors Healthcare Services, Maidstone
Open Doors Healthcare Services offers personalised home care services across England and Wales. Services are personalised and designed around the needs of each individual.

All staff members are experienced and kind. They undergo a DBS check and regular training giving all clients peace of mind that they are receiving the best care.

To find out more about the services offered or how Open Doors Healthcare Services could help you, please contact the team.
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Care Provided by Open Doors Healthcare Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

We offer very competitive rates and these will be provided on request.

Contact Open Doors Healthcare Services to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Open Doors Healthcare Services to get a personalised quote.

Good to Know

Owner

  • Open Doors Healthcare Services Ltd
  • Privately Owned

Person in Charge

  • Sophia Ziso (Manager)

Open Doors Healthcare Services Reviews (58)

9.8

Open Doors Healthcare Services has a Review Score of 9.8 (9.824) out of 10, based on 38 reviews in the last 2 years.
Over all time Open Doors Healthcare Services has 58 reviews.

Overall Experience
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  • 7
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Date Published
  • 58
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  • 38
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Reviewer Connection to Open Doors Healthcare Services
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Total of 58, showing 41-58
Review from Sarah J (Daughter of Client) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service my mum has had has been very good. The staff have all made Mum very comfortable and so she has been able to stay at home. They are all very professional by always asking Mum and taking the time to listen.
Management are exceptional, going above all things to support Mum and our family if
there are problems.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThanks so much for your 4-star review, Sarah.
We are glad to learn that our carers were able to make Mum as comfortable as possible and could provide support as required.
We primarily make it part of our priorities to ensure that our service users are cared for by our well-trained, professional, detail-oriented carers who have developed excellent communication skills.
We cherish your review, as it encourages us to continue to improve our services.
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Review from S D (Daughter of Client) published on 26 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional, kind, caring and well presented carers who engage with the client. They have patience which is really important when dealing with the elderly and those with dementia. They are positive and friendly. They go out of their way to help with all aspects of elderly client care. They are knowledgeable
and will highlight any concerns they have regarding the client straightaway.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThanks so much for your 5-star review.

We are glad to see your comments on our carers' overall professional qualities and their attitude.
It remains our primary objective to continue to ensure that our service users receive excellent care services from our professional, kind and friendly carers.
Thanks for taking your time to submit this review, as it encourages us to continue to improve our services.
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Review from Carol G (Client) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my return from hospital after a fall in July when I broke my hip and arm, I have had a carer to help me with washing, dressing and making meals. I have found all the girls very pleasant and a smiling face first thing in the morning sets me up for the day. I am increasing in confidence with their
help and encouragement and somebody to talk to is very good when you are on your own.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesDear Caroline,
 
Thanks so much for your five-star review.

We are very excited to learn about your beautiful experience with our carers. It is always our pleasure as a team to deliver our services in a friendly and professional manner.

We continue to put more effort into our service users' satisfaction and ensure they are as comfortable as possible.

We sincerely appreciate your review, as it will encourage us to perform better.

Thanks and regards.
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Review from Daphne L (Client) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The help and care I received had been first class. As I am not on the internet or have access to email I have been assisted in contacting medical help. The care workers have not only helped me in ways I would expect but have made sure the home is safe and clean. The young care workers have been not
only efficient but friendly and have made sure that different needs have been met on different days. Management staff have listened to any problems I have and made sure that everything is done to ensure I have all the help I need.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you Daphne for taking the time to write this review. We appreciate your time.
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Review from Russell A (Son of Client) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team provided first class care for my mother in her final days. It is not just what they did, but how they did it, always in a cheery manner and with thoughtfulness and consideration for my mother at all times. They always asked how she was, tried to lift her spirits, helped her look her best, including
brushing her hair, and trying to make her as comfortable as possible.


We shall forever be grateful for the loving care provided by the team.


The only observation I would make is that, in advance of the care commencing, the management should share a list of items that the care team will need. This is not a criticism, but simply an observation that will avoid a last minute dash to the shop to support loved ones and the care teams.


Highly recommended.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you very much Russel for taking your time to write this review. We greatly appreciate your kind suggestion and input which we have taken on board.

Kind regards.
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Review from Warren D (Client) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After being discharged form hospital on 19-5-23, spending 6 weeks there, I went home. The carers that I was fortunate to have were professional, kind, friendly and caring. I was treated with dignity. The management were also the same. Always there for me.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you very much for taking your valuable time to write this review. We greatly appreciate it.
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Review from David H (Husband of Client) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you so much for your 5-star review. We appreciate you taking the time to give us a review. It will encourage us to do better.
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Review from E L (Partner of Client) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Value for money box left empty as we didn't pay for the carers.
They were lovely people. Great rapport with both me and my partner, who was their client on end-of-life care.
Always on time, very efficient and nothing was too much trouble for them.
Not an easy job to do, but they did it with a
smile.
A big thank you.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you for your support during difficult times and for finding time to write a review on us. We geatly appreciate it.
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Review from J M (Client) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a surprise to meet the carer on my return from the hospital, she was a great deal of support, and I really appreciate it.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you so much for taking the time to give us a 5-star rating. It was a pleasure supporting you. All the best.
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Review from K D (Client) assisted by family/friend published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All their teams have been very good, going over and beyond to help out. No job is too small for them to do. Always ask if there is anything else that needs doing before they leave, and come in the morning with a big smile.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you very much for taking the time to write a review on our services. We greatly appreciate your time.
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Review from James K (Son of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A massive thank you to the team for your hard work while looking after our mum.
They were by our side from the moment my mother was discharged from hospital. The way they treated my mum and met her needs was incredible, which really took the edge off my siblings and myself, who helped with my mum's
care.
They are an absolute asset to Open Doors, and I would highly recommend them to anyone considering using this amazing service.
I can’t imagine going through the past six weeks without them.
Thank you all.
With loads of love.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you very much, James, for taking the time to submit this review. Again, thank you and all your family for your help and support throughout. We could not have done it without all of you.
From all of us at Open Doors Healthcare Services Ltd.
Best regards.
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Review from J M (Daughter of Client) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's (user) words "The nurses have been kind, thoughtful, gentle, efficient, knowledgeable, lovely people, lifts my spirits, remembers all the things I ask her to do and to take care of. " Thank you.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you very much for finding time out of your busy schedule to write this review. We all appreciate this.
Regards.
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Review from M S (Son of Client) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the evening on October 20th 2022, my mother was discharged from the hospital to return to her home, and on the same evening, two members of staff from Healthcare Services made their first visit, and both my mother and the family found them to be respectful, polite and caring towards my mother straight
away. Every visit after that was like the first, maintaining the same high standards. As a family, we can't praise the staff involved with my mother's care enough, The way they conducted themselves and their professional standards were exemplary, and because of this, my mother's physical and mental well-being, as well as her dignity was maintained right up to the day she was admitted into the local hospice. Thank you.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you very much for taking the time to write this review on us. We greatly appreciate your support.
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Review from B P (Husband of Client) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service and dedication to care is very very excellent. Could not have asked for any better for my wife's last days with us as a family. I would recommend this home care company to anybody in the same situation that we have found ourselves in and would like to thank them with great gratitude.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you very much for taking time to write a review on us. We really appreciate it.
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Review from Pauline S (Wife of Client) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care was given to my husband by two carers. When our main carer had a weekend break they sent the same relief carer that my husband was happy with. They were good time keepers, pleasant and respected our home. Very friendly. They would leave my husband's wash until lunch time if he was too
ill in the morning.
I would recommend 100%
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you very much Pauline for your review. Much appreciated.
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Review from P C (Husband of Client) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our main contact has been with two nurses/carers. They have been very efficient in their work.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you for the feedback. We appreciate and always look forward to making a positive impact on your loved one's wellbeing on each visit.
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Review from James W (Client) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only one word. Exemplary. Thank you all, God bless.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you James for giving us the opportunity to provide our services to you. It was always a pleasure for all of us to work with you. We hope that you will continue to be in good health.
Regards
Sophia
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Review from Anne P (Daughter of Client) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ladies who visited mum were efficient and reliable. They were kind, caring and friendly -always with a smile. Communication with the management was excellent and keeping in touch via email or phone was very quick; always very friendly and supportive. We had one main carer visiting 4 times a day
which was great for continuity as mum has Alzheimer's and change is confusing. On her days off the visits were covered by a few regulars who soon became familiar to her and were equally as kind, caring and efficient.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare ServicesThank you for your review and feedback. It was a pleasure and mostly rewarding experience caring for mum.
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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Open Doors Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Open Doors Healthcare Services is calculated as follows: ( (188 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 221 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Open Doors Healthcare Services is based on 37 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (4)

Aniket

Aniket Aniket

Job Title: Care Assistant Joined: 2022

Dedicated and articulate person. Very cheerful and will go out of his way to make sure that our service users are satisfied with the care that we provide.

Hitiksha

Hitiksha Patel

Job Title: Care Assistant Joined: 2022

Another one of our dedicated staff. Always ready to go the extra mile. Very compassionate and caring.

Simran

Simran Kaur

Job Title: Care Assistant Joined: 2022

Enthusiastic and self-motivated. Enjoys meeting new people and giving the best she can. Has a very cheerful manner.

Sophia

Sophia Ziso

Job Title: Registered Manager Joined: 2020

A Passionate and highly experienced Registered Nurse/ Carer. Responsible for all our Service Users' Care Needs Assessments before assigning the right staff to provide excellent care. Engages with Service Users, their families and carers in drawing up Person Centred Care Plans. Always available to answer your queries and concerns. Steps to support our carers in the community, whenever necessary.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Open Doors Healthcare Services to verify any information. View our terms and conditions. Open Doors Healthcare Services has an Enhanced Service - more info.