Open Doors Healthcare Services

Room 101, Knightrider House, Knightrider Street, Maidstone ME15 6LU
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9.8 52 Reviews
  • Open Doors Healthcare Services, Maidstone
Open Doors Healthcare Services offers personalised home care services across England and Wales. Services are personalised and designed around the needs of each individual.

All staff members are experienced and kind. They undergo a DBS check and regular training giving all clients peace of mind that they are receiving the best care.

To find out more about the services offered or how Open Doors Healthcare Services could help you, please contact the team.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

We offer very competitive rates and these will be provided on request.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Open Doors Healthcare Services Ltd

Person in charge

  • Sophia Ziso (Manager)

Open Doors Healthcare Services Reviews (52)

9.8

Open Doors Healthcare Services has a Review Score of 9.8 (9.798) out of 10, based on 39 reviews in the last 2 years.
Over all time Open Doors Healthcare Services has 52 reviews.

Overall Experience
  • 44
  • 7
  • 1
  • 0
  • 0
Date Published
  • 52
  • 7
  • 19
  • 39
  • 13
Reviewer Connection to Open Doors Healthcare Services
  • 20
  • 13
  • 9
  • 5
  • 3
  • 1
  • 1
Total of 52, showing 41-52
Review from David H (Husband of Client) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you so much for your 5-star review. We appreciate you taking the time to give us a review. It will encourage us to do better.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E L (Partner of Client) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Value for money box left empty as we didn't pay for the carers.
They were lovely people. Great rapport with both me and my partner, who was their client on end-of-life care.
Always on time, very efficient and nothing was too much trouble for them.
Not an easy job to do, but they did it with a
smile.
A big thank you.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you for your support during difficult times and for finding time to write a review on us. We geatly appreciate it.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from J M (Client) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a surprise to meet the carer on my return from the hospital, she was a great deal of support, and I really appreciate it.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you so much for taking the time to give us a 5-star rating. It was a pleasure supporting you. All the best.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from K D (Client) assisted by family/friend published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All their teams have been very good, going over and beyond to help out. No job is too small for them to do. Always ask if there is anything else that needs doing before they leave, and come in the morning with a big smile.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for taking the time to write a review on our services. We greatly appreciate your time.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from James K (Son of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A massive thank you to the team for your hard work while looking after our mum.
They were by our side from the moment my mother was discharged from hospital. The way they treated my mum and met her needs was incredible, which really took the edge off my siblings and myself, who helped with my mum's
care.
They are an absolute asset to Open Doors, and I would highly recommend them to anyone considering using this amazing service.
I can’t imagine going through the past six weeks without them.
Thank you all.
With loads of love.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much, James, for taking the time to submit this review. Again, thank you and all your family for your help and support throughout. We could not have done it without all of you.
From all of us at Open Doors Healthcare Services Ltd.
Best regards.

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from J M (Daughter of Client) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's (user) words "The nurses have been kind, thoughtful, gentle, efficient, knowledgeable, lovely people, lifts my spirits, remembers all the things I ask her to do and to take care of. " Thank you.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for finding time out of your busy schedule to write this review. We all appreciate this.
Regards.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M S (Son of Client) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the evening on October 20th 2022, my mother was discharged from the hospital to return to her home, and on the same evening, two members of staff from Healthcare Services made their first visit, and both my mother and the family found them to be respectful, polite and caring towards my mother straight
away. Every visit after that was like the first, maintaining the same high standards. As a family, we can't praise the staff involved with my mother's care enough, The way they conducted themselves and their professional standards were exemplary, and because of this, my mother's physical and mental well-being, as well as her dignity was maintained right up to the day she was admitted into the local hospice. Thank you.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for taking the time to write this review on us. We greatly appreciate your support.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B P (Husband of Client) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service and dedication to care is very very excellent. Could not have asked for any better for my wife's last days with us as a family. I would recommend this home care company to anybody in the same situation that we have found ourselves in and would like to thank them with great gratitude.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for taking time to write a review on us. We really appreciate it.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pauline S (Wife of Client) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care was given to my husband by two carers. When our main carer had a weekend break they sent the same relief carer that my husband was happy with. They were good time keepers, pleasant and respected our home. Very friendly. They would leave my husband's wash until lunch time if he was too
ill in the morning.
I would recommend 100%
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much Pauline for your review. Much appreciated.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from P C (Husband of Client) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our main contact has been with two nurses/carers. They have been very efficient in their work.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you for the feedback. We appreciate and always look forward to making a positive impact on your loved one's wellbeing on each visit.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from James W (Client) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only one word. Exemplary. Thank you all, God bless.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you James for giving us the opportunity to provide our services to you. It was always a pleasure for all of us to work with you. We hope that you will continue to be in good health.
Regards
Sophia

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne P (Daughter of Client) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ladies who visited mum were efficient and reliable. They were kind, caring and friendly -always with a smile. Communication with the management was excellent and keeping in touch via email or phone was very quick; always very friendly and supportive. We had one main carer visiting 4 times a day
which was great for continuity as mum has Alzheimer's and change is confusing. On her days off the visits were covered by a few regulars who soon became familiar to her and were equally as kind, caring and efficient.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you for your review and feedback. It was a pleasure and mostly rewarding experience caring for mum.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Open Doors Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.798 for Open Doors Healthcare Services is calculated as follows: ( (188 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 228 Ratings = 4.798
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Open Doors Healthcare Services is based on 38 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (4)

Aniket

Aniket Aniket

Job Title: Care Assistant Joined: 2022

Dedicated and articulate person. Very cheerful and will go out of his way to make sure that our service users are satisfied with the care that we provide.

Hitiksha

Hitiksha Patel

Job Title: Care Assistant Joined: 2022

Another one of our dedicated staff. Always ready to go the extra mile. Very compassionate and caring.

Simran

Simran Kaur

Job Title: Care Assistant Joined: 2022

Enthusiastic and self-motivated. Enjoys meeting new people and giving the best she can. Has a very cheerful manner.

Sophia

Sophia Ziso

Job Title: Registered Manager Joined: 2020

A Passionate and highly experienced Carer. Responsible for all our Service Users' Care Needs Assessments before assigning the right staff to provide excellent care. Engages with Service Users, their families and carers in drawing up Person Centred Care Plans. Always available to answer your queries and concerns. Steps in to support our carers in the community, whenever necessary.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Open Doors Healthcare Services to verify any information. View our terms and conditions. Open Doors Healthcare Services has an Enhanced Service - more info.