Open Doors Healthcare Services

Room 101, Knightrider House, Knightrider Street, Maidstone ME15 6LU
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9.8 52 Reviews
  • Open Doors Healthcare Services, Maidstone
Open Doors Healthcare Services offers personalised home care services across England and Wales. Services are personalised and designed around the needs of each individual.

All staff members are experienced and kind. They undergo a DBS check and regular training giving all clients peace of mind that they are receiving the best care.

To find out more about the services offered or how Open Doors Healthcare Services could help you, please contact the team.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

We offer very competitive rates and these will be provided on request.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Open Doors Healthcare Services Ltd

Person in charge

  • Sophia Ziso (Manager)

Open Doors Healthcare Services Reviews (52)

9.8

Open Doors Healthcare Services has a Review Score of 9.8 (9.798) out of 10, based on 39 reviews in the last 2 years.
Over all time Open Doors Healthcare Services has 52 reviews.

Overall Experience
  • 44
  • 7
  • 1
  • 0
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Date Published
  • 52
  • 7
  • 19
  • 39
  • 13
Reviewer Connection to Open Doors Healthcare Services
  • 20
  • 13
  • 9
  • 5
  • 3
  • 1
  • 1
Total of 52, showing 21-40
Review from Sally L (Client) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service. Caring staff, very friendly and very kind. Well done girls.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

From all of us at Open Doors Healthcare Services Ltd, we would like to thank you very much for your time and appreciation. Kind Regards.

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Review from Caroline F (Wife of Client) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my husband only lived for 4 days after he was discharged from hospital. We will always be grateful to the hospital team for introducing us to and arranging for the Open Doors team to help. I cannot praise them enough, treating my husband with dignity and respect. Always arriving on time with huge
smiles. Management very much in evidence, introducing carers and checking all was well. The carers were very friendly to me and my sons too. Highly recommend. Thank you all.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Good afternoon Caroline. From all of us at Open Doors Healthcare Services Ltd. We would like to thank you very much for your time and appreciation. Kind Regards.

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Review from R D (Client) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a long hospital stay I have had Open Doors calling daily. The girls are totally reliable and very caring, always willing to assist with tasks as required. My quality of life would not be the same without their daily assistance. I am delighted with the quality of the care!
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for taking the time to submit this review. It means a lot for us. Kind Regards.

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Review from A G (Client) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had very little experience of a care organisation, I have been very impressed by the entire organisation. The staff provide an amazing service in all respects.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for your kind words. We appreciate your time. Regards.

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Review from Wendy D (Daughter of Client) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Your client has complex needs which are met with cheerfulness, patience and punctuality. They engage with your client and work as a team. It is good to have visits from management from time to time. Value for money - do not know yet but probably good or excellent.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for taking the time to write this review. We really appreciate and value your feedback.

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Review from Elizabeth H (Daughter of Client) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Incredible, helpful, caring people.
Nothing is too much for them.
Always on hand.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for taking the time to write this review. We greatly appreciate your feedback. Kind Regards.

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Review from Andrew C (Son of Client) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Always on time, friendly and professional.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for your kind review. We greatly appreciate your time and kind words. Kind regards.

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Review from P B (Client) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is very good and much appreciated.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you for taking your time write a review about our service. We really appreciate.

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Review from Graham G (Husband of Client) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers for my wife have been wonderful, nothing too much trouble. Sensitive, gentle, professional, an eye to cleanliness and follow a protocol as they enter and leave. My wife is very vulnerable and pain is an issue. Sometimes I say my wife can't cope with 'turning' (for example) and they respect
that. Full of praise and thanks.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Dear Graham, your 5-star review means the world to us. Thank you so much for your kind words about our carers. We are thrilled to hear that they have been providing sensitive, gentle, and professional care for your wife. We always strive to ensure that our carers are respectful of our service users' needs and limitations and it is wonderful to hear that they have been able to provide such high-quality care for your wife. We truly appreciate your feedback and are grateful for the opportunity to support you and your wife. Thank you for choosing Open Doors Healthcare Services.

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Review from C H (Client) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased to report on my experience with Open Doors Healthcare Services. This has been my first use of any similar provider. I was extremely concerned as to how I may find such an experience, especially as I am not a gregarious individual, particularly in recent years. My business experience
has been extensive, covering 65 years dealing with a very wide range of abilities covering all interests, ages and skills. I benefitted from very lowly beginnings, at professional levels all in the UK. I have been very pleasantly pleased with the results.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for taking the time to write this review. We greatly appreciate it. Many thanks.

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Review from Della R (Daughter of Client) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The girls from Open Doors are an absolute godsend.
They have gone above and beyond for my father, they’re always on time, friendly, caring, have treated my father with respect and kindness.
No matter what he asks them to do, they will do it.
Before they go they always make he is well catered for
after seeing to his personal needs and making sure he has everything in place with him. Food wise they will always encourage him to eat a healthy and balanced meal.
But honestly, I would highly recommend Open Doors to everyone who is looking for reliable, respectful, kind and caring staff.
I can’t thank them all enough for everything they have done to look after my father.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for taking the time to write the review and for your kind words. We really appreciate it. Many thanks.

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Review from C O (Client) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service from this company has been consistently excellent. They turn up on time and are always very professional. I really have no complaints at all. I feel I am treated with care and dignity, consistently and the carers offer advice when appropriate.
Reply from Daniel Ziso, Administrator at Open Doors Healthcare Services

Thank you so much for sharing your experience with us! We're thrilled to hear that you've consistently received excellent service from our team. Punctuality and professionalism, are values we strive to uphold. Your feedback is greatly appreciated.

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Review from Nigel J (Son of Client) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are superb! Always friendly and caring and never late for any appointment. Was told that the move from private care to end-of-life care would be a shock as there would not be the time and conscientiousness devoted to my father that there was with private care. Open Doors Healthcare Services have
been every bit as good as the private carers we had before, and I have no hesitation in recommending them.,
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

We sincerely appreciate your glowing 5-star review, Nigel.
Thank you so much for taking the time to share your positive experience with Open Doors Healthcare Services Ltd.
We are thrilled to hear that our carers have been able to provide the same level of care and attention to your father as your previous private carers.
Our team takes great pride in delivering compassionate and reliable care to all of our service users, and we are glad to hear that we have met your expectations.
We appreciate your recommendation and look forward to continuing to provide exceptional care to Dad and all of our service users.

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Review from S C (Client) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They were all very polite and presented as enjoying the time spent with me. The actual physical care was done in a very considerate manner, asking about your preferences etc. They were always on time apart from problems with traffic on a couple of occasions.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you so much for your 5-star review.
We appreciate your feedback and are glad to hear that our carers have been polite and considerate and have made an effort to ensure your comfort by considering your preferences.
We apologise for any inconvenience caused by traffic delays and will continue to work on minimising disruptions.
Your satisfaction is important to us, and we look forward to continuing to provide you with excellent care.
Thank you for choosing Open Doors Healthcare Services.

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Review from Sarah J (Daughter of Client) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service my mum has had has been very good. The staff have all made Mum very comfortable and so she has been able to stay at home. They are all very professional by always asking Mum and taking the time to listen.
Management are exceptional, going above all things to support Mum and our family if
there are problems.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thanks so much for your 4-star review, Sarah.
We are glad to learn that our carers were able to make Mum as comfortable as possible and could provide support as required.
We primarily make it part of our priorities to ensure that our service users are cared for by our well-trained, professional, detail-oriented carers who have developed excellent communication skills.
We cherish your review, as it encourages us to continue to improve our services.

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Review from S D (Daughter of Client) published on 26 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional, kind, caring and well presented carers who engage with the client. They have patience which is really important when dealing with the elderly and those with dementia. They are positive and friendly. They go out of their way to help with all aspects of elderly client care. They are knowledgeable
and will highlight any concerns they have regarding the client straightaway.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thanks so much for your 5-star review.


We are glad to see your comments on our carers' overall professional qualities and their attitude.
It remains our primary objective to continue to ensure that our service users receive excellent care services from our professional, kind and friendly carers.
Thanks for taking your time to submit this review, as it encourages us to continue to improve our services.

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Review from Carol G (Client) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my return from hospital after a fall in July when I broke my hip and arm, I have had a carer to help me with washing, dressing and making meals. I have found all the girls very pleasant and a smiling face first thing in the morning sets me up for the day. I am increasing in confidence with their
help and encouragement and somebody to talk to is very good when you are on your own.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Dear Caroline,
 
Thanks so much for your five-star review.


We are very excited to learn about your beautiful experience with our carers. It is always our pleasure as a team to deliver our services in a friendly and professional manner.


We continue to put more effort into our service users' satisfaction and ensure they are as comfortable as possible.


We sincerely appreciate your review, as it will encourage us to perform better.


Thanks and regards.

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Review from Daphne L (Client) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The help and care I received had been first class. As I am not on the internet or have access to email I have been assisted in contacting medical help. The care workers have not only helped me in ways I would expect but have made sure the home is safe and clean. The young care workers have been not
only efficient but friendly and have made sure that different needs have been met on different days. Management staff have listened to any problems I have and made sure that everything is done to ensure I have all the help I need.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you Daphne for taking the time to write this review. We appreciate your time.

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Review from Russell A (Son of Client) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team provided first class care for my mother in her final days. It is not just what they did, but how they did it, always in a cheery manner and with thoughtfulness and consideration for my mother at all times. They always asked how she was, tried to lift her spirits, helped her look her best, including
brushing her hair, and trying to make her as comfortable as possible.


We shall forever be grateful for the loving care provided by the team.


The only observation I would make is that, in advance of the care commencing, the management should share a list of items that the care team will need. This is not a criticism, but simply an observation that will avoid a last minute dash to the shop to support loved ones and the care teams.


Highly recommended.

Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much Russel for taking your time to write this review. We greatly appreciate your kind suggestion and input which we have taken on board.


Kind regards.

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Review from Warren D (Client) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After being discharged form hospital on 19-5-23, spending 6 weeks there, I went home. The carers that I was fortunate to have were professional, kind, friendly and caring. I was treated with dignity. The management were also the same. Always there for me.
Reply from Sophia Ziso, Registered Manager at Open Doors Healthcare Services

Thank you very much for taking your valuable time to write this review. We greatly appreciate it.

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Open Doors Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.798 for Open Doors Healthcare Services is calculated as follows: ( (188 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 228 Ratings = 4.798
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Open Doors Healthcare Services is based on 38 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (4)

Aniket

Aniket Aniket

Job Title: Care Assistant Joined: 2022

Dedicated and articulate person. Very cheerful and will go out of his way to make sure that our service users are satisfied with the care that we provide.

Hitiksha

Hitiksha Patel

Job Title: Care Assistant Joined: 2022

Another one of our dedicated staff. Always ready to go the extra mile. Very compassionate and caring.

Simran

Simran Kaur

Job Title: Care Assistant Joined: 2022

Enthusiastic and self-motivated. Enjoys meeting new people and giving the best she can. Has a very cheerful manner.

Sophia

Sophia Ziso

Job Title: Registered Manager Joined: 2020

A Passionate and highly experienced Carer. Responsible for all our Service Users' Care Needs Assessments before assigning the right staff to provide excellent care. Engages with Service Users, their families and carers in drawing up Person Centred Care Plans. Always available to answer your queries and concerns. Steps in to support our carers in the community, whenever necessary.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Open Doors Healthcare Services to verify any information. View our terms and conditions. Open Doors Healthcare Services has an Enhanced Service - more info.