PentaCare (West Kent)

2 The Square, Riverhead, Sevenoaks TN13 2AA
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9.9 36 Reviews
  • PentaCare (West Kent), Sevenoaks
PentaCare help people live the best possible life, at home and connected to their community with PentaCare's home care and support services. They offer cost-effective and practical solutions for clients and their families - no matter your age, ability or health status. With kindness and compassion, the highly-trained and trusted team deliver personal care, home help, companionship, live-in care, respite care, 24/7 respite and convalescent care and complex care requirements.
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Care Provided by PentaCare (West Kent)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £27 – £31.60
  • Weekly Live-in Care Fees: from £1450

Weekday: 30 minutes £20.70, 45 minutes £26.50, 1 Hour £31.60
Weekend: 30 minutes £23.20, 45 minutes £28.70, 1 Hour £35.30
Additional Charges - A rate of 1.5 times the standard weekday rate applies on Bank Holidays, Easter Sunday, Christmas Day, and after 5:00 PM on Christmas Eve and New Year’s Eve.
For trips out and shopping, a mileage charge of 45p per mile will apply to cover the carer’s fuel expenses.
Live-in Care (single): £1450.00, Couple - £1850.00

The price(s) shown are provided by the agency. Contact PentaCare (West Kent) for full pricing details and T&Cs.

Contact PentaCare (West Kent) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact PentaCare (West Kent) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Marie Dumont (Registered Manager)

PentaCare (West Kent) Reviews (36)

9.9

PentaCare (West Kent) has a Review Score of 9.9 (9.931) out of 10, based on 18 reviews in the last 2 years.
Over all time PentaCare (West Kent) has 36 reviews.

Overall Experience
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Total of 36, showing 1-20
Review from Elaine S (Daughter of Client) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pentacare looked after my elderly mother until she sadly passed away in October 2025. Four carers per day attended to my mother's various needs in Sevenoaks in our home and it was the best company we had used. Carers were always punctual, reliable and sympathetic to my mother's needs and so very kind.
If there were any problems with traffic, weather, emergencies with other clients, etc the Pentacare office team would call me to let me know.
Pentacare went above and beyond in their excellent care for my mother and she enjoyed the annual Summer parties, the hampers at Christmas, the Easter bonnet making amongst many other great occasions .Highly recommend this company.
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Review from Keith S (Client) published on 2 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pentacare have been exceptional. The carers are professional and caring go at times beyond what is expected. The manager Holly is really caring and keeps me informed of any delays. When I came out hospital they consulted with the therapists about my needs.
Reply from Marie Dumont, Manager at PentaCare (West Kent)Thank you for your kind comments. We are pleased to hear that our carers have provided a high standard of professional and compassionate support. We are also glad the team were able to liaise effectively with therapists to ensure your care plan reflected your needs following discharge from hospital.
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Review from N J (Client) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first moment I met Pentacare, when my home care needs were assessed in hospital, recovering from Chemotherapy, I realised this company was something special.
I now have a full time, live in carer who has supported me on all my needs, particularly on several hospital visits for further Chemo.
Thank you Pentacare.
Reply from Marie Dumont, Manager at PentaCare (West Kent)Thank you for your thoughtful feedback. We are pleased to hear that your initial hospital assessment and subsequent live-in care have met your expectations, particularly during your chemotherapy treatment and hospital visits. Your appreciation is sincerely valued by the entire Pentacare team.
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Review from A S (Daughter of Client) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say that the whole experience with Pentacare, from the very start, has been absolutely brilliant. My dad has regular carers who he has built real trust with, and he has such a lovely relationship with them.
Every week we are sent a roster so we know exactly who is coming and at what
time, which is perfect as my dad is very anxious and likes to know when carers are arriving. The carers always make him laugh, and he feels so much better in himself since receiving care from Pentacare.
Thank you, Pentacare - I can't recommend you enough.
Reply from Marie Dumont, Manager at PentaCare (West Kent)Thank you so much for taking the time to share such a lovely review. We're truly delighted to hear how positive your dad's experience has been with Pentacare. Building trust and consistency is so important, especially when someone feels anxious, and it means a great deal to know that our carers have made him feel comfortable, supported, and happy.
We'll be sure to pass on your kind words to the care team - they'll be thrilled to know the difference they're making. Thank you again for your recommendation; it really does mean the world to us.
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Review from Sue R (Daughter of Client) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service at Pentacare. They have been caring for my dad for the last 18 months. They have at times gone above and beyond helping with such things gp and hospital appointments. All the staff are friendly helpful and professional.
It is reassuring to know he is such safe hands. I would highly
recommend their service.
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Review from Jon E (Son of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not be happier with PentaCare. When looking to take my mum out of her nursing home and bring her back home, I spoke to and requested information from 6 care agencies. PentaCare was the one that stood out. From initial meetings to care assessments, I knew that the people from PentaCare were
human and caring. This is endorsed 100% by my parents who now benefit from 24 hour live-in care. It is working like a dream. Thank you.
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Review from Rosie L (Niece of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were in desperate need of a care provider who could administer medication from a locked safe for my Aunt.
Having looked at a few other care companies none were able to help until we found pentacare. From the moment I contacted them they were always ready to answer any questions and explained everything
in the lead up to care starting.
My Aunt wasn't very keen on the idea but she has now got to the stage where she is comfortable with them and they go above and beyond. They keep us posted if they have any concerns and we can contact pentacare as and when we need to. Without Pentacare we really don't know what we would of done. The best company out there.
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Review from Rob P (Nephew of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was having issues with her medication and I wasn't able to get to her daily to give it to her so we needed someone to administer it twice daily. We rang around for help and Pentacare were the only care company that were offering this service. My aunt was sceptical about having new people in
her home but when she met the various carers she soon came round to the idea. This was because the staff of Pentacare not only give her the medication, but go above and beyond to make sure she is eating and drinking, even preparing her meals for her and help her out with anything else she needs. My aunt now looks forward to seeing them each day as they have a good chat and a laugh and their company has really cheered her up.
Pentacare constantly update us if there are any issues or concerns and personally I highly recommend them. Without them we would be lost.
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Review from G P (Husband of Client) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers at Pentacare have a very challenging job looking after my wife as she can do nothing for herself as she is a victim of severe dementia. They all look after her with patience and kindness and keep me informed of any issues that they may find.
I would have no hesitation in recommending Pentacare
to anyone if they want the best care, as all the carers are reliable and friendly.
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Review from L U (Client) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My strokes and aphasia: carer's care, lovely persons, friendly, helpful. -------------------------------------------------------------------------------------------------------------------------------
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Review from C P (Mother-in-law of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are excellent. Cannot fault anything regarding the service and care my mother in law gets. Each carer is very good at making sure she has everything done her way and the patience they show is incredible. They never rush the care and are always happy to help if something needs to be done.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)Thank you for taking the time to review our service. We are so pleased that you are happy with the Care and Support we are providing.
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Review from B N (Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very well looked after. The carers have always been friendly and I look forward to them coming.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)Thank you for taking the time to review our service. We are so pleased that you are happy with the Care and Support we are providing.
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Review from B P (Client) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer at Pentacare Services is second to none. The quality of her customer care is outstanding. She not only understands and demonstrates how to be genuinely person-centred and client-focused, she also 'gets it', that not all disabilities are visible. I am so impressed. A change in my personal circumstances
meant I needed to change my care and support schedule. The carer listened and implemented the required changes within 24 hours. Wow! The rates provided for this service apply to this member of staff, specifically. She comes very highly recommended.
Reply from Donna Roche, Manager at PentaCare (West Kent)Thank you so much for taking the time to review us. I will pass your lovely comments onto the carer.
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Review from Jennifer B (Daughter of Client) published on 6 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly, efficient service. I have complete trust in the carers that they can provide the service that my mum needs. I haven't any concerns or worries about the carers going in and out of the house and helping mum. She can communicate well with them all and they are very obliging in meeting her
requests and helping her. I have met several members of staff and they are always smiling. They take their responsibilities very seriously. The training they receive must be of a high quality, as every task is done correctly and to a high standard. The carers take pride in their work and my mum is very happy.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)Thank you for your kind words and compliments to our team. We are so pleased that your experience with us was so positive. We will pass on to our Management team and caregivers your compliments.
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Review from Katie S (Daughter of Client) published on 6 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team where amazing when providing care for my late mum, mum was only in her early 50'S when she was diagnosed with terminal cancer, being young she was apprehensive about receiving care from people she didn't know and felt embarrassed that she needed external care- however after meeting with a member
of staff and getting plans in place she felt so comfortable and towards the end the team were the key to mum being able to stay and home living her best life in the final weeks delaying having to go into the hospice sooner!
A huge thanks to the team.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)Thank you for taking the time to leave a review and for showing your appreciation for our service it really is very much appreciated.
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Review from Patricia S (Client) published on 31 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the service and people listen to my wishes.
Reply from Donna Roche, Manager at PentaCare (West Kent)Many thanks for taking the time to leave this review, we really appreciate it. Very pleased to read you're happy with the service we're providing to you.
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Review from M D (Client) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with everyone who comes. They all always are so caring and willing to help and do so cheerfully.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)Thank you for taking the time to leave a review and for showing your appreciation for our service, it does mean a lot.
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Review from Jeremy D (Client) assisted by family/friend published on 13 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service provided by your company. The staff are pleasant and helpful and willing to assist where necessary.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)Thank you so much for your wonderful review. It is lovely to read about your positive experience with our team at PentaCare.
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Review from Laura T (Daughter of Client) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family cannot recommend enough PentaCare. They have been an absolute godsend to my father and mother. Their care and kindness are of the highest standard, giving them independence and myself and my brother peace of mind knowing every day they are being looked after. Thank you very much!
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Review from N D (Partner of Client) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pentacare provide a friendly professional service. Always helpful if a problem occurs. Both carers and office staff are kind and prepared to go the extra mile. I would happily recommend this company.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)Thank you for taking the time to leave a review and for showing your appreciation for our service, it does mean a lot.
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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for PentaCare (West Kent) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for PentaCare (West Kent) is calculated as follows: ( (104 Excellents x 5) + (2 Goods x 4) ) ÷ 106 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for PentaCare (West Kent) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.95
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Marie Dumont

Job Title: Registered Manager Joined: 2023

As a dedicated and compassionate Registered Manager, I am committed to delivering high-quality, person-centred care that supports individuals to live safely, independently, and with dignity in their own homes. With experience in the care sector, I have developed a strong understanding of clients' needs and the importance of tailoring care to each individual’s preferences, routines, and goals.


I am passionate about leading and supporting a reliable team of carers, promoting a culture of respect, kindness, and continuous learning. I believe in open communication and building positive relationships with clients and their families, ensuring they feel confident, listened to, and fully supported.


My approach is rooted in empathy, integrity, and a genuine commitment to improving the lives of others. I work hard to maintain high standards of care, ensuring compliance with regulatory requirements while continually looking for ways to enhance the service we provide.

Frequently Asked Questions about PentaCare (West Kent)

How many Carers does PentaCare (West Kent) employ?

PentaCare (West Kent) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PentaCare (West Kent) to verify any information. View our terms and conditions. PentaCare (West Kent) has an Enhanced Service - more info.