PentaCare (West Kent)

2 The Square, Riverhead, Sevenoaks TN13 2AA
Review Us
10 34 Reviews
  • PentaCare (West Kent), Sevenoaks
PentaCare help people live the best possible life, at home and connected to their community with PentaCare's home care and support services. They offer cost-effective and practical solutions for clients and their families - no matter your age, ability or health status. With kindness and compassion, the highly-trained and trusted team deliver personal care, home help, companionship, live-in care, respite care, 24/7 respite and convalescent care and complex care requirements.
Show PentaCare (West Kent) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.75

These prices are only a guideline, please contact PentaCare (West Kent) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Donna Roche (Registered Manager)

PentaCare (West Kent) Reviews (34)

10

PentaCare (West Kent) has a Review Score of 10 (9.971) out of 10, based on 23 reviews in the last 2 years.
Over all time PentaCare (West Kent) has 34 reviews.

Overall Experience
  • 34
  • 0
  • 0
  • 0
  • 0
Date Published
  • 34
  • 9
  • 15
  • 23
  • 11
Reviewer Connection to PentaCare (West Kent)
  • 11
  • 11
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 34, showing 1-20
Review from Sue R (Daughter of Client) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service at Pentacare. They have been caring for my dad for the last 18 months. They have at times gone above and beyond helping with such things gp and hospital appointments. All the staff are friendly helpful and professional.
It is reassuring to know he is such safe hands. I would highly
recommend their service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jon E (Son of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not be happier with PentaCare. When looking to take my mum out of her nursing home and bring her back home, I spoke to and requested information from 6 care agencies. PentaCare was the one that stood out. From initial meetings to care assessments, I knew that the people from PentaCare were
human and caring. This is endorsed 100% by my parents who now benefit from 24 hour live-in care. It is working like a dream. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rosie L (Niece of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were in desperate need of a care provider who could administer medication from a locked safe for my Aunt.
Having looked at a few other care companies none were able to help until we found pentacare. From the moment I contacted them they were always ready to answer any questions and explained everything
in the lead up to care starting.
My Aunt wasn't very keen on the idea but she has now got to the stage where she is comfortable with them and they go above and beyond. They keep us posted if they have any concerns and we can contact pentacare as and when we need to. Without Pentacare we really don't know what we would of done. The best company out there.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rob P (Nephew of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was having issues with her medication and I wasn't able to get to her daily to give it to her so we needed someone to administer it twice daily. We rang around for help and Pentacare were the only care company that were offering this service. My aunt was sceptical about having new people in
her home but when she met the various carers she soon came round to the idea. This was because the staff of Pentacare not only give her the medication, but go above and beyond to make sure she is eating and drinking, even preparing her meals for her and help her out with anything else she needs. My aunt now looks forward to seeing them each day as they have a good chat and a laugh and their company has really cheered her up.
Pentacare constantly update us if there are any issues or concerns and personally I highly recommend them. Without them we would be lost.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G P (Husband of Client) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers at Pentacare have a very challenging job looking after my wife as she can do nothing for herself as she is a victim of severe dementia. They all look after her with patience and kindness and keep me informed of any issues that they may find.
I would have no hesitation in recommending Pentacare
to anyone if they want the best care, as all the carers are reliable and friendly.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Keith S (Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
They have been very good.


They gave me excellent carers.


My main carer is excellent and the substitutes when required have been really good too..


The management are good too.


I would recommend them.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L U (Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My strokes and aphasia: carer's care, lovely persons, friendly, helpful. -------------------------------------------------------------------------------------------------------------------------------
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C P (Mother-in-law of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are excellent. Cannot fault anything regarding the service and care my mother in law gets. Each carer is very good at making sure she has everything done her way and the patience they show is incredible. They never rush the care and are always happy to help if something needs to be done.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)

Thank you for taking the time to review our service. We are so pleased that you are happy with the Care and Support we are providing.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B N (Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very well looked after. The carers have always been friendly and I look forward to them coming.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)

Thank you for taking the time to review our service. We are so pleased that you are happy with the Care and Support we are providing.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B P (Client) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer at Pentacare Services is second to none. The quality of her customer care is outstanding. She not only understands and demonstrates how to be genuinely person-centred and client-focused, she also 'gets it', that not all disabilities are visible. I am so impressed. A change in my personal circumstances
meant I needed to change my care and support schedule. The carer listened and implemented the required changes within 24 hours. Wow! The rates provided for this service apply to this member of staff, specifically. She comes very highly recommended.
Reply from Donna Roche, Manager at PentaCare (West Kent)

Thank you so much for taking the time to review us. I will pass your lovely comments onto the carer.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jennifer B (Daughter of Client) published on 6 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly, efficient service. I have complete trust in the carers that they can provide the service that my mum needs. I haven't any concerns or worries about the carers going in and out of the house and helping mum. She can communicate well with them all and they are very obliging in meeting her
requests and helping her. I have met several members of staff and they are always smiling. They take their responsibilities very seriously. The training they receive must be of a high quality, as every task is done correctly and to a high standard. The carers take pride in their work and my mum is very happy.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)

Thank you for your kind words and compliments to our team. We are so pleased that your experience with us was so positive. We will pass on to our Management team and caregivers your compliments.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Katie S (Daughter of Client) published on 6 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team where amazing when providing care for my late mum, mum was only in her early 50'S when she was diagnosed with terminal cancer, being young she was apprehensive about receiving care from people she didn't know and felt embarrassed that she needed external care- however after meeting with a member
of staff and getting plans in place she felt so comfortable and towards the end the team were the key to mum being able to stay and home living her best life in the final weeks delaying having to go into the hospice sooner!
A huge thanks to the team.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)

Thank you for taking the time to leave a review and for showing your appreciation for our service it really is very much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patricia S (Client) published on 31 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the service and people listen to my wishes.
Reply from Donna Roche, Manager at PentaCare (West Kent)

Many thanks for taking the time to leave this review, we really appreciate it. Very pleased to read you're happy with the service we're providing to you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M D (Client) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with everyone who comes. They all always are so caring and willing to help and do so cheerfully.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)

Thank you for taking the time to leave a review and for showing your appreciation for our service, it does mean a lot.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jeremy D (Client) assisted by family/friend published on 13 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service provided by your company. The staff are pleasant and helpful and willing to assist where necessary.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)

Thank you so much for your wonderful review. It is lovely to read about your positive experience with our team at PentaCare.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Laura T (Daughter of Client) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family cannot recommend enough PentaCare. They have been an absolute godsend to my father and mother. Their care and kindness are of the highest standard, giving them independence and myself and my brother peace of mind knowing every day they are being looked after. Thank you very much!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N D (Partner of Client) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pentacare provide a friendly professional service. Always helpful if a problem occurs. Both carers and office staff are kind and prepared to go the extra mile. I would happily recommend this company.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)

Thank you for taking the time to leave a review and for showing your appreciation for our service, it does mean a lot.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Linda M (Daughter of Client) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very happy with the help she receives and it is a great relief to us to know that she is being well looked after. Her initial hesitation at involving carers has disappeared as she has got to know the friendly and caring staff who are always reliable and conscientious. I can thoroughly recommend
them.
Reply from Donna Roche, Manager at PentaCare (West Kent)

Thank you for taking the time to leave a review and for showing your appreciation for our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Andrew B (Power of Attorney of Client) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Efficient and caring. Highly recommended. The manager is a great contact in the office and all the carers supplied have been most professional and reliable. Special mention to the carers who have given excellent service to an often difficult client.
Reply from Donna Roche, Manager at PentaCare (West Kent)

Thank you for taking the time to share your positive experience with our home care service. We are so happy to hear that we were able to make a positive impact on your mother's life.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Christopher G (Brother of Client) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I transferred my brother's care to PentaCare in February after his previous carers neglected him and his hygiene went downhill. Since then, PentaCare have gone above and beyond with his care and because of that, my brother is able to carry on living at home instead of in a care home.
My brother can
be very grumpy at times, but they take that in their stride and always manage to get the job done. If I have any questions, the management are always quick to respond.
Would I recommend PentaCare in a heartbeat.
Reply from Donna Roche, Manager at PentaCare (West Kent)

Many thanks for taking the time to provide a positive review and kindly letting us know that the support we provide to your brother has exceeded your expectations.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.971)

Overview of Review Score

The Review Score of 10 (9.971) out of 10 for PentaCare (West Kent) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.971 for PentaCare (West Kent) is calculated as follows: ( (132 Excellents x 5) + (4 Goods x 4) ) ÷ 136 Ratings = 4.971
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for PentaCare (West Kent) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

No image found

Donna Roche

Job Title: Registered Care Manager Joined: 2021

Donna has been working as a Registered Domiciliary Care Manager for 9 years before joining PentaCare. Her main responsibilities include overseeing the provision of high-quality care to clients in their own homes. Ensuring the service meets and exceeds, the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission guidance ‘Essential Standards of Quality & Safety. To ensure the delivery of safe, personalised services to each individual service user through assessment, person-centred planning and regular outcome focussed reviews of services, taking a lead on CQC inspections and conducting quality audits.

Frequently Asked Questions about PentaCare (West Kent)

What Type of Services does PentaCare (West Kent) offer?

PentaCare (West Kent) offers Home Care & Nursing Care.

How many Carers does PentaCare (West Kent) employ?

PentaCare (West Kent) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PentaCare (West Kent) to verify any information. View our terms and conditions. PentaCare (West Kent) has an Enhanced Service - more info.