PentaCare (West Kent)

Pentacare carers visit our dad once a day for a couple of hours to allow his live-in carer to have a break. They have worked with us to put a small team of carers in place so there is always a familiar face. Without exception, they are friendly, calm and kind and manage to interact with Dad despite him not being able to communicate anymore. They continued their regular visits even when he had a spell in hospital, for which we were very grateful.

We have experienced many different care companies over the years, and none has matched up to Pentacare in terms of the respect they show to Dad, their flexibility and compassion. We have been with Pentacare for over two years and our Client Welfare Officer (Holly) has remained the same since we joined. She is wonderful! She is approachable, compassionate and proactive, and we are very grateful to be on board with Pentacare. We would highly recommend this care agency.

We are very happy with the service provided by Pentacare. The staff are very caring and listen carefully to our concerns. Staff respond to individual needs and communication is strong. My mum looks forward to the visits and is always treated with dignity. We are provided with face to face review meeting which are preferable and any changes to needs are responded to quickly and efficiently. We are very happy that we have switched our care provider to Pentacare and have recommended them to our friends and family.

My dad has felt very comfortable with the care he has received and the manner in which it has been received.

You are truly the best.

Holly, in particular, has been absolutely amazing friendly, approachable, and completely dedicated to delivering outstanding care. When Jeremy was discharged from Hospital with acute myeloid leukemia, she ensured everything was perfectly in place for his comfort. Her calm, capable approach and genuine kindness made an enormous difference, especially during his final days, when she also supported me so I could simply be present with him. All carers were friendly, attentive, and respectful, and Penta Care were always flexible and reliable, ensuring Jeremy was never without support, even at short notice. Their kindness, professionalism, and humanity made an incredibly difficult time so much more manageable. A true 5 star service.

Andy

My father-in-law's ability to remain at home is 100% down to the excellent care given. PentaCare has enabled us as a family to facilitate his wishes for independent living whilst knowing he is safe, well fed & above all, part of a community of people who care for him.

Pentacare went above and beyond in their excellent care for my mother and she enjoyed the annual Summer parties, the hampers at Christmas, the Easter bonnet making amongst many other great occasions .Highly recommend this company.

Pentacare have been exceptional. The carers are professional and caring go at times beyond what is expected. The manager Holly is really caring and keeps me informed of any delays. When I came out hospital they consulted with the therapists about my needs.

I now have a full time, live in carer who has supported me on all my needs, particularly on several hospital visits for further Chemo. Thank you Pentacare.

Thank you, Pentacare - I can't recommend you enough.

It is reassuring to know he is such safe hands. I would highly recommend their service.

I could not be happier with PentaCare. When looking to take my mum out of her nursing home and bring her back home, I spoke to and requested information from 6 care agencies. PentaCare was the one that stood out. From initial meetings to care assessments, I knew that the people from PentaCare were human and caring. This is endorsed 100% by my parents who now benefit from 24 hour live-in care. It is working like a dream. Thank you.

My Aunt wasn't very keen on the idea but she has now got to the stage where she is comfortable with them and they go above and beyond. They keep us posted if they have any concerns and we can contact pentacare as and when we need to. Without Pentacare we really don't know what we would of done. The best company out there.

Pentacare constantly update us if there are any issues or concerns and personally I highly recommend them. Without them we would be lost.

I would have no hesitation in recommending Pentacare to anyone if they want the best care, as all the carers are reliable and friendly.

My strokes and aphasia: carer's care, lovely persons, friendly, helpful. -------------------------------------------------------------------------------------------------------------------------------

All the staff are excellent. Cannot fault anything regarding the service and care my mother in law gets. Each carer is very good at making sure she has everything done her way and the patience they show is incredible. They never rush the care and are always happy to help if something needs to be done.

I have been very well looked after. The carers have always been friendly and I look forward to them coming.

The carer at Pentacare Services is second to none. The quality of her customer care is outstanding. She not only understands and demonstrates how to be genuinely person-centred and client-focused, she also 'gets it', that not all disabilities are visible. I am so impressed. A change in my personal circumstances meant I needed to change my care and support schedule. The carer listened and implemented the required changes within 24 hours. Wow! The rates provided for this service apply to this member of staff, specifically. She comes very highly recommended.