PentaCare (West Kent)

2 The Square, Riverhead, Sevenoaks TN13 2AA
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10 34 Reviews
  • PentaCare (West Kent), Sevenoaks
PentaCare help people live the best possible life, at home and connected to their community with PentaCare's home care and support services. They offer cost-effective and practical solutions for clients and their families - no matter your age, ability or health status. With kindness and compassion, the highly-trained and trusted team deliver personal care, home help, companionship, live-in care, respite care, 24/7 respite and convalescent care and complex care requirements.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.75

These prices are only a guideline, please contact PentaCare (West Kent) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Donna Roche (Registered Manager)

PentaCare (West Kent) Reviews (34)

10

PentaCare (West Kent) has a Review Score of 10 (9.971) out of 10, based on 23 reviews in the last 2 years.
Over all time PentaCare (West Kent) has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to PentaCare (West Kent)
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Total of 34, showing 21-34
Review from Kathleen S (Sister of Client) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since PentaCare took over my sister's care, I can relax knowing that she is well and happy.
I have been going through a very difficult time and am unable to look after her at all at the moment, but knowing she is well cared for is reassuring.
It means a lot to me.
Reply from Donna Roche, Manager at PentaCare (West Kent)

Thank you very much for taking the time to review us. It gives us a huge sense of satisfaction in what we do when we receive such positive feedback and we're so glad to have been able to help!

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Review from N R (Wife of Client) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
During our time with PentaCare, we received the most highest possible care and support. Nothing was too much trouble. Each and every member of staff was always smiling. They were professional at all times.
When my husband was having a bad day they still smiled and addressed his wishes. The companionship
I received as his wife was above their duty. Having a chat with me and comforting me when they could see I was struggling was something I will never forget.
My husband’s last hours saw PentaCare stay and help not only us but our whole family and I will forever be in your debt. You help make our final hours more manageable and I will never forget that great love I felt from you .
Thank you for making my husband and our family feel at ease in the days we had.
Thank you,
Reply from Donna Roche, Manager at PentaCare (West Kent)

Thank you for your positive review. It was a privilege to support your husband and provide companionship to you.

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Review from S C (Daughter of Client) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found PentaCare really good, very nice, responsive carers. The carer was great and was very proactive with Mum’s care.
Always answered the phone promptly and willing to make any adaptations to the care plan as circumstances changed.
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Review from Tina K (Wife of Client) published on 12 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using Pentacare in August 2022. We had previously used two other care agencies at our previous house whom we were not at all happy with so were not anticipating any great change. What a difference! From the very first visit, the carers were kind, non-judgemental and efficient. In fact, more
than that - it became like having a friend or relative come in to help. My husband has multiple serious illnesses and can be very difficult but they went the extra mile to smooth things over and get him into a good mood - chatting and laughing as they carried out their jobs. Sadly we can no longer use them as we have moved out of the area and are back to the same as before - indifferent carers who can't wait to get out of the house and appear not to care less. I miss Pentacare and their support and would use them again if I could. Very highly recommended.
Reply from Donna Roche, Manager at PentaCare (West Kent)

Thank you for your kind words and it's always a pleasure to hear that we make a difference!

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Review from Sara G (Daughter of Client) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone was very helpful and caring with my dad. They were professional but seemed to genuinely care. Nothing seemed too much trouble and I felt involved and consulted at all times. I also felt supported personally.
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Review from O B (Son of Client) published on 5 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not be more complimentary about the care Pentacare provide. The team go consistently above and beyond, treating their clients with the utmost respect, and families with compassion. When Mum's care needs changed at short notice, staff replanned and reorganised at lightning speed. Above all, Mum
made a firm friend in staff, whom both she and we trust implicitly.
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Review from John K (Client) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Several carers attend me and they are all fantastic especially AM. They are always happy, clean and polite.
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Review from Rosemary C (Daughter of Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
These wonderful carers are simply the best, they are reliable, courteous, kind and just lovely.
They help my mum 3 times a day and have never let her down. I know my mum can be pedantic at times, but they always make her calm down and chilled.
Highly recommended!
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Review from Robert J (Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the management office team approachable if rota timing changes are needed from my own point of view, and I can always discuss any problems I might have. The carers I have usually arrive on time unless they have a problem, and they usually let me know if this is going to be the case.
The carers
I have are efficient, professional and know what they are doing. They are polite and show me consideration, and are interested in my personal requirements, always asking if there is anything more they can do.
Reply from Donna Roche, Manager at PentaCare (West Kent)

Thank you for your kind words and compliments to our team. We are so pleased that your experience with us was so positive. We will pass on to our office team and caregivers your compliments.

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Review from Elaine S (Daughter of Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who has four visits per day from PentaCare carers, is always treated with kindness, patience and respect. If, on the rare occasion, a carer is not available or running slightly behind schedule, I receive a phone call or text to let me know.
I am pleased with this small and personalised
care company and would recommend it to friends and family should the need arise. It is the best care company my elderly and frail mother has had to date. Thank you, PentaCare.
Reply from Donna Roche, Manager at PentaCare (West Kent)

Thank you so much for your wonderful review. It is lovely to read about your positive experience with our team at PentaCare.

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Review from Carole L (Client) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always like to have my favourite carer with me. It's great to have the same carer with me, she serves me well. I am happy with the service that PentaCare provides.
Reply from Donna Roche, Manager at PentaCare (West Kent)

Thank you so much for such a lovely review its been a pleasure to support you.

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Review from Debbie M (Daughter of Client) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pentacare provide support for my mother and they have improved her life substantially. I am able to contact them by email and they are very prompt at responding. They are able to provide care and support to enable my mother to live on her own otherwise she would be in a home.
Reply from Donna Roche, Manager at PentaCare (West Kent)

Many thanks for taking the time to leave this review, we really appreciate it. Very pleased to read you're happy with the service we're providing to your mother.

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Review from John B (Client) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All been very good.
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Review from A S (Daughter of Client) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's not always the same carer who comes. Sometimes I'm up and dressed before the carer comes. Very helpful and have bonded well with our mum. Also flexible, helping dad wear his alarm. Responsive when we call.
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Current Review Score: 10.0 (9.971)

Overview of Review Score

The Review Score of 10 (9.971) out of 10 for PentaCare (West Kent) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.971 for PentaCare (West Kent) is calculated as follows: ( (132 Excellents x 5) + (4 Goods x 4) ) ÷ 136 Ratings = 4.971
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for PentaCare (West Kent) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Donna Roche

Job Title: Registered Care Manager Joined: 2021

Donna has been working as a Registered Domiciliary Care Manager for 9 years before joining PentaCare. Her main responsibilities include overseeing the provision of high-quality care to clients in their own homes. Ensuring the service meets and exceeds, the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission guidance ‘Essential Standards of Quality & Safety. To ensure the delivery of safe, personalised services to each individual service user through assessment, person-centred planning and regular outcome focussed reviews of services, taking a lead on CQC inspections and conducting quality audits.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PentaCare (West Kent) to verify any information. View our terms and conditions. PentaCare (West Kent) has an Enhanced Service - more info.