Right at Home (Bedford)

281-285 Bedford Road, Kempston, Bedford MK42 8QB
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9.6 33 Reviews
  • Right at Home (Bedford), Bedford
Right at Home (Bedford) supports people to live safely and happily in their own homes.

The team of CareGivers are passionate about improving each client's quality of life through person-centred care and support. Services include personal care, companionship, medication assistance, specialist dementia care and care for complex medical conditions.

Areas covered include Ampthill, Biddenham, Biggleswade, Brickhill, Bromham, Cauldwell, Clapham, Cranfield and Marston Moretaine, Great Barford, Great Denham, Harpur, Harrold, Kempston, Oakley, Putnoe, Queens Park, Renhold and Ravensden, Risely, Sandy, Sharnbrook, Shefford, Shortstown, Wixams Wilstead and Wooton.
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Care Provided by Right at Home (Bedford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33 – £37
  • Weekly Live-in Care Fees: £1550 – £2000.01

These prices are only a guideline, please contact Right at Home (Bedford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Jo Kadi (Managing Director)

Right at Home (Bedford) Reviews (33)

9.6

Right at Home (Bedford) has a Review Score of 9.6 (9.622) out of 10, based on 9 reviews in the last 2 years.
Over all time Right at Home (Bedford) has 33 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Right at Home (Bedford)
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Total of 33, showing 1-20
Review from F G (Daughter of Client) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really lovely carers who are kind and considerate, and their time-keeping has been great. They are very flexible when plans needs to change (i.e. a sudden hospital visit), and their communication with the client is very good. They have always been on hand to discuss any changes or to help find the best
level of care as care needs increase. They have been great in trying to ensure that there are not too many changes in carers as far as possible to allow for consistency, which has been very important.
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Review from Glen H (Friend of Client) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The timekeeping was impeccable and followed the care plan that we agreed. Regular carers were provided, which was immensely useful, as the client suffered from dementia and needed this structured care. We had regular reviews and hours of attendance were increased without issue, together with the type
of care required, ie personal hygiene, toilet assistance, laundry, cleaning and meal preparation. Would highly recommend.
Reply from Jo Kadi, Managing Director at Right at Home (Bedford)
Thank you so much for your kind feedback. We are delighted to hear that our carers have been able to provide the consistent and structured care that was needed. It's wonderful to know that the regular…read more
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Review from P J (Client) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I get on well with all the staff that I come into contact with (well, I think so.)
Fortunately, not too many people with different accents, as I find that difficult.
I was very pleased to hear that help with tablets was available if needed.
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Review from Pete C (Son-in-law of Client) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I got in touch with the team at Right at Home Bedford when my Mother-in-law's health started to deteriorate and I'm glad that I did. We started with an hour's assistance in the mornings which went so well that as time went on that developed into a live-in care being put in place to enable her to get
the attention she required. All of the carers that we met were always genuinely nice people who would go out of there way to improve my Mother-in-law's well being. I can't thank the team enough for their superb service and attention to detail. Many thanks.
Reply from Jo Kadi, Managing Director at Right at Home (Bedford)
Thank you so much for your valuable feedback. We are so grateful that you trusted us to take care of your Mother-in-law. Your kind words mean the world to our team, and we are so glad we could support…read more
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Review from M D (Relative of Client) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home Bedford has been providing a live-in carer for my Godmother. The service has been exceptional, not only is the Carer highly trained but also, but she also has a level of understanding and empathy way beyond her years. My Godmother is very happy with the level of care she is receiving.
The
owners of the Care Agency are attentive, professional, and very proactive. Nothing is too much trouble. They maintain excellent communication between their office staff, Carers, clients, and client's relatives. I would recommend this Care Agency to anyone seeking high-quality care for a loved one.
Reply from Jo Kadi, Managing Director at Right at Home (Bedford)
Thank you so much for your heartfelt feedback about Right at Home Bedford. We are thrilled to hear that your Godmother is happy with the care she is receiving. Our team is dedicated to providing…read more
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Review from S B (Son of Client) published on 22 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the service provided to my mum. She is a lot happier now and enjoys the company of the carers. They are kind and thoughtful as well as professional in what they do. It gives me great peace of mind knowing my mum is so well cared for when I can’t be there due to work or other family
commitments. Indeed the carers often go the extra mile and do crosswords with her.
Reply from Jo Kadi, Managing Director at Right at Home (Bedford)
Glad to read that Mum is very happy with the service we provide and also we are giving you peace of mind. We really appreciate your review and we look forward to the extra mile to look after and…read more
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Review from A S (Husband of Client) published on 7 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
For the most part, the service has worked well. However, there have been a couple of occasions where the carer has not arrived on time and no telephone message has been received. The care received has been of a good standard.
Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)
Thank you for your feedback. We're glad to hear the care you've received is of a good standard and we apologise if, on a couple of occasions, we have not called ahead. Otherwise, I know the team enjoy…read more
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Review from M F (Client) assisted by family/friend published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had eight different carers so far and I would recommend any or all of them for their kindness and consideration in making me feel comfortable both physically and mentally.
Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)
Thank you for review. It's a pleasure to support you and we are so pleased that we've been able to support you with some variety in your companionship calls!
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Review from Jean F (Client) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home have supported us in caring for our mum who is living with dementia. They have some great carers who took the time to get to know my mum, take her for walks with the dog, take her out for lunch or to visit a garden centre - all things Mum loves to do!
The office management are brilliant!
Very flexible and understanding as our needs are continuously changing.
I would not hesitate to recommend Right at Home to anyone looking for a trusted partner to care for a relative.
Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)
Thank you very much for this - we enjoyed our outings with Mum and we're pleased that we were able to accommodate the changing needs.
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Review from G B (Client) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home has always accommodated any request of mine with a smile and reassurance. They have friendly, professional carers who will always accommodate a chat from a chatty patient! Thank you for helping me out so much.
Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)
You’re very welcome! We always try to make time for a chat. Thank you for your review.
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Review from Eric L (Son of Client) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would have no hesitation in recommending Right at Home (Bedford) to anyone looking for home care for a friend or relative. From the outset, the service and approach taken by the manager and the team have been first class - understanding my father's care requirements and mother's support needs were
front and centre of everything they did. Living 150 miles away from my elderly parents and not being able to visit as regularly as I would have liked, it was important to me to have an organisation providing care that they were happy with and that I had full confidence in. Their communication has been excellent throughout, and the relationship the carers have developed with my parents provides me with great reassurance that they are in good hands.
Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)
Thank you for taking the time to leave this review and for your recommendation. We enjoy caring for your father as well as giving your mother some time for a break as well.
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Review from D C (Daughter of Client) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From start to finish the level of help my mum received was amazing, they also helped me. They went above and beyond. I would 100% recommend them as the best. So professional, loving and caring. I could trust them completely and knew my mum was safe. I cannot thank them enough.
Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)
We’re so glad we were able to help here. Not only supporting mum but giving you some respite as well. Thanks for the review.
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Review from J E (Daughter of Client) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home are professional and caring. Management cares about their carers (and their development and work-life balance) and their clients. Regular reviews give ample opportunity to raise additional needs or any concerns. The carers themselves are matched with clients and are brilliant - positive
and cheerful, they do all that is required and some go the extra mile, helping to find out information for trips out according to the client's interest. Right at Home are also flexible, providing extra sessions or cancelling sessions as required (with suitable notice). I thoroughly recommend them.
Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)
Thank you for your review and your recommendation. We do try and match carers as best as we can and do try and go the extra mile for all of our clients. It's a pleasure to support.
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Review from Michael J (Client) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Happy with them.
Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)
Thank you for your review. Please continue to feedback on how we’re doing.
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Review from Mira T (Daughter of Client) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team has given my mother wonderful support over the short period of working with her. They were warm, respectful and thorough. They treated Mum with kindness and respect. Nothing was too much trouble.
A lovely group of dedicated ladies.
Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)
Thank you so much for your kind words. It's been a pleasure to support your mother.
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Review from J J (Daughter of Client) published on 31 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was struggling to cope on my own caring for my elderly parents while working, my father particularly, who has Alzheimer’s. He was getting care from another firm, but they weren’t talking with him.
He was not getting enough of a social life so was going out in the evenings by himself and losing keys,
leading to all kinds of chaos. I realised he needed more companionship care. Initially, he was very resistant and loudly told the manager and carer at the first meeting that he didn’t want them there.
Very quickly he has settled into the new routine and is a lot happier in himself after chatting and laughing with the carers from Right at Home, who are extremely good at their jobs. They have fed back to me if they see a bill that needs paying and keep their eye on the running of his house too.
If he goes out now it’s for a shorter amount of time, and there has been no key chaos.
I’m also a lot happier and less stressed, as I can relax knowing he’s in good hands when I can’t be there.
Reply from Jag, Managing Director at Right at Home (Bedford)
Thank you so much for your kind words here, the team look forward to the visits and we're so glad that your father is happier. One of our aims is to ease the strain on family members as well so we're…read more
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Review from Amanda O (Daughter of Client) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The friendly Right at Home Bedford team is just incredible, in fact, they are superstars, in so many ways and I’m so very thankful and happy that they are now providing care for our mum. From the moment I initially called them, through to organising Mum’s care package and now providing the actual care
to Mum, the service really has been outstanding. They listen, communicate extremely well, and really do go way above and beyond - it feels as if our mum is the only person in the world they are caring for. And, actually, they really do care. What a unique team - I have no hesitation in recommending them to anyone. Thank you so much, team Bedford!
Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)
Thank you so much for your very kind words! It's an absolute pleasure to support. The team genuinely do care and we strive to continually go above and beyond so that your mum will get all the care she…read more
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Review from Trevor B (Husband of Client) published on 1 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I asked Right at Home to help with my wife I've noticed an improvement in her demeanor, she seems to be more aware and enjoys the companionship of your carers, although lately I've noticed her memory is not so good, of course this is part of dementia.
I find all aspects of Right at Home very
good, and admire them all for putting up with my so-called sense of humour.
Many thanks.
Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)
Thank you for leaving a review, the whole team are used to your sense of humour and it's great that you keep everyone in such high spirits! Moreover the carers have built up special relationship with…read more
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Review from Enrico A (Son of Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise or thank Right At Home Bedford enough. Managers are excellent and every single carer who visits my 93-year-old mother is a genuinely wonderful human being - and a highly skilled carer.
I would unhesitatingly recommend Right At Home Bedford. It's a very special organisation with excellent
processes and deeply committed staff, and I'm sure it will continue to do good for many years to come.
Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)
Your mother is an absolute joy to support, the team have truly enjoyed her company and each of them built up a special bond with her. Thanks you again for your kind words,.
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Review from P P (Daughter of Client) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home staff were very kind and caring to our mum.
Mum, who was 93 years old, wanted to stay at home in her final months and reluctantly accepted some help. She made a friend with one of the carers and she helped Mum a lot.
A superb service for the local area.
Reply from Jag Ahluwalia, Managing Director at Right at Home (Bedford)
Thanks you for your review. We're glad that we were able to support your mum with her wish to remain in her own home for as long as possible.
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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for Right at Home (Bedford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.722 for Right at Home (Bedford) is calculated as follows: ( (41 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 54 Ratings = 4.722
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bedford) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (1)

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Jamie Harris

Job Title: Registered Manager Joined: 2024

Hi, I am Jamie, the Registered Manager at Right at Home Bedford. I am deeply passionate about delivering exceptional care and firmly believe that everyone deserves outstanding support when accessing social care services.


Joining Right At Home Bedford has allowed me to align my values with a provider that shares my dedication to excellence. The team at Right At Home Bedford has consistently demonstrated their commitment to excellence, and we are continually evolving our services to further enhance our impact.


With over 15 years in social care, I consider it a privilege to have worked alongside and supported such a diverse range of individuals. My experience spans various settings, including respite care, residential facilities, and community-based services. Throughout my career, I have had the honour of assisting individuals ranging from 17 years to 101 years of age.


I find great fulfilment in managing services and witnessing both clients and caregivers thrive under our care. At Right At Home Bedford, we take immense pride in enabling individuals to embrace their later years to the fullest extent possible.

Frequently Asked Questions about Right at Home (Bedford)

What Type of Services does Right at Home (Bedford) offer?

Right at Home (Bedford) offers Home Care.

How many Carers does Right at Home (Bedford) employ?

Right at Home (Bedford) employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Bedford) to verify any information. View our terms and conditions. Right at Home (Bedford) has an Enhanced Service - more info.