What Type of Services does TNC Healthcare offer?

TNC Healthcare offers Home Care.

How many Carers does TNC Healthcare employ?

TNC Healthcare employs 12 carers.

TNC Healthcare, 8B Market Street, Cinderford, Gloucestershire GL14 2RX

Review from R B (Son of Client) published on 11 October 2023 Submitted via Website • Report

Overall Experience

I normally decline to write reviews, but this is one of my few exceptions. Our caring situation had many challenges. TNC were professional and kind from the very start. They were very human and thoughtful about my father's needs and established good communication. The management team were organised

and focused on practical care provision in every conversation we had.

The lead carer quickly won the confidence of us all and an environment of respect and teamwork blossomed. Consequently, everyone helped each other in the most testing of times. His carer was meticulous in his work and the quality of care he delivered. This was noticeable to all, especially in the ‘problem-solving’ situations which we encountered. My father’s gratitude to him cannot be measured, it was personal and immense. He told me so on numerous occasions, as did my mother.

The app was a fantastic tool to help me stay informed.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Zoë F (Daughter of Client) published on 18 September 2023 Submitted via Website • Report

Overall Experience

The care and service for my late father was wholly person-centred and adjusted/reviewed regularly to meet his changing needs.
What was extremely positive and important for my dad and I, was there was consistency with the same carers which meant that my dad and I were able to build a rapport and trust

with the carers and vice versa.
The carers and management were professional, friendly, extremely supportive, and helpful - nothing was too much for them.
Communication was of a high standard and the app was really helpful too.
We were both extremely grateful for everything that was provided to Dad to uphold his wish of dying at home.
I cannot thank the staff enough for all of what they did to the lead up of my daddy’s death and will be forever grateful.
My daddy was a very stubborn man, but they were extremely understanding and helped break down his walls without needing additional care. This helped me too!
Thank you so much!

Reply from TANDIWE MWAMUKA, Registered Manager at TNC Healthcare

Thank you so much for your review. I have shared your review with the TNC Healthcare team which supported your father. We loved his sense of humour. We are happy to have supported you and your father during the difficult journey. Best wishes from TNC Healthcare team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Karen C (Daughter of Client) published on 15 September 2023 Submitted via Website • Report

Overall Experience

I was very anxious about what care provider would be appointed to look after my dementia-stricken 86-year-old mother at this vulnerable and difficult time of her life.
I had serious misgivings due to previous experience with my mum-in-law, whose final years were dependent on care at home, and were

not good. The care provider appointed for her was a large organisation with many different carers and high staff turnover, so there was no continuity of contact or familiarity with a regular carer. Consequently there was no opportunity for her to build any relationship or trust which is so important for dignity and peace of mind.
TNC were the appointed contractor to provide Mum's care. It is run by the manager, who commenced Mum's care personally as she trained and built a small and fantastic team around her. They've taken excellent care of Mum for about a year. They're cheerful, friendly, compassionate, trustworthy, dependable, and professional, going above and beyond to make Mum happy. Highly recommended.

Reply from TANDIWE MWAMUKA, Registered Manager at TNC Healthcare

Thank you so much. It was a pleasure working with your mother and your family. It is always a good feeling to bring a smile to those we work with. I will share this review with my staff as it will encourage them to carry on the good work. Thanks again and best wishes to you and your family.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from I C (Client) published on 31 August 2022 Submitted via Postal Card • Report

Overall Experience

Your services have been a great comfort and help to me recently after being discharged from the hospital. Your carer has always been on time, helpful and courteous.

Reply from TANDIWE MWAMUKA, Registered Manager at TNC Healthcare

Thank you very much. Our staff enjoyed working with you. Your review is very encouraging to them. Best wishes.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Brenda W (Wife of Client) published on 11 May 2022 Submitted via Postal Card • Report

Overall Experience

TNC provided very professional personal care twice daily for my 93-year-old husband until his death. He really liked them and looked forward to seeing them every day because not only did they wash and change him, make and change his bed and generally make him comfortable, but also made him laugh and

feel happy. Nothing was too much trouble in their care of my husband, and they were also kind and thoughtful to me and my family. We were lucky in our choice of TNC and have no hesitation in recommending them to others.

Reply from TANDIWE MWAMUKA, Registered Manager at TNC Healthcare

Thank you so much Brenda for such an encouraging review. It was a pleasure to work with your family, you were all wonderful. We felt very welcomed and enjoyed giving your husband the best care possible. I am glad we had our good laughs even in the most difficult times. We carry lovely memories of you all. Thanks again. From Tandi and team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Margaret K (Wife of Client) published on 3 May 2022 Submitted via Postal Card • Report

Overall Experience

The carers I have had are extremely polite, friendly and excellent with my husband. I feel less stressed and know he is being taken care of. Although my husband cannot communicate he is happy and communities in his own way.

Reply from TANDIWE MWAMUKA, Registered Manager at TNC Healthcare

Thank you so much, Margaret. Your review is very encouraging to our staff. It is an absolute pleasure working with both of you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Karen J (Daughter-in-law of Client) published on 2 March 2022 Submitted via Postal Card • Report

Overall Experience

We have been using TNC Healthcare since January 2022 and can find no fault in the care they provide. TNC are both professional and caring in their service provided. If they are concerned with anything, they contact us immediately. TNC are always punctual, if there is any delay on their arrival, they

contact is well in advance. Above all else, TNC are compassionate and respectful.

Reply from Tandiwe Mwamuka, Registered Manager at TNC Healthcare

Thanks ever so much, Karen. I have shared the review with the team so that they know their work is appreciated. Thanks again.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Clifford G (Client) assisted by family/friend published on 2 March 2022 Submitted via Postal Card • Report

Overall Experience

The service is very professional. I am treated with dignity and respect. The carers are very friendly and put me at ease. Their timekeeping is very good and the company will inform me if there is a delay.

Reply from Tandiwe Mwamuka, Registered Manager at TNC Healthcare

Thank you so much Cliff. TNC Healthcare Ltd staff enjoy working with you. I have shared your review with the team, so that they know they are appreciated. Thanks again.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Janet P (Wife of Client) published on 25 February 2022 Submitted via Website • Report

Overall Experience

My husband is very satisfied with the care provided. The carers carry out their caring roles with care making sure his needs are met and do a great job. They are cheerful and helpful. They leave the rooms clean and tidy. The caregivers treat us with respect and dignity. Excellent.

Reply from Tandiwe Mwamuka, Registered Manager at TNC Healthcare

Thank you very much, Janet. I have shared your review with the team and we are happy that you are pleased with our care delivery. This motivates the team to carry on the good work. Thanks again. Tandi.