Willow Support Ltd

Overall I have received excellent service from Willow Support. Very easy to communicate with and quick responses. They are more than happy to do little extra things when asked, like taking in food deliveries and putting items out for collection. Would highly recommend them.

Willow Support are amazing. Now do one more maybe settle for tomorrow morning I have the utmost confidence in them. They are very professional, caring, kind and reliable. Three words sum them up simply the best. I would definitely recommend them.

We never wanted to have carers but we had no choice, we didn't have much faith in them. But Willow Support are amazing, such caring kind people from office to carers, my mum is so comfortable with them, she has a great relationship with them, they go out of their way if they need to if anything needs doing. They are a well-organised company, we have perfect time slots for mum, and I would recommend them to everyone, all my mum's neighbours want to use Willow Support when they need care support too. Excellent company, I feel very blessed that we found them.

Both owner and manager are very hands on. They know both the patient and carer which is really helpful, they are both kind and thoughtful and will help any way they can. The carers without exception are lovely and kind which is very important.

The introductory meeting with the manager from Willow Support went so well that it filled me with lots of hope. He is a very warm and friendly individual and struck up a rapport with my dad immediately. My dad was very receptive to the care, something which I was concerned would be a hurdle. The manager took on board all our advice and suggestions to ensure the care package was specifically tailored to my dad. He also ensures to engage with my dad on a personal level, treating him with great respect and ensuring he receives the care he needs. The manager has made some great suggestions himself, we know Willow Support cares about their client’s personal needs, it is not just a job. So far the care has exceeded our expectations, my dad is much brighter and I know he’s in good hands.

The two carers have been incredibly supportive and communicative in regard to supporting Dad at home during these first 48 hours. They have informed us, as a family, of any additional aids we may need, or find useful, to provide Dad with the best possible care. They have spent time, far exceeding the allocated care plan slots, to ensure that both Dad and Mum, plus us all as a family, feel reassured. Exceptional care.

The carers are kind, courteous, and arrive promptly per the schedule. They are always looking for anything they can do to help and will often do things such as washing up on their own initiative.

A couple of my elderly dear friends use this company. The care provided is exceptional. Any issues are resolved quickly taking all factors and family dynamics into consideration and always putting their clients first. What I absolutely love is watching how the carers interact with their elderly clients with such care and respect and really listening and making them feel heard. Also, the carers are calm in very difficult situations with elderly clients with dementia, which from personal experience is very hard to handle sometimes. I cannot recommend this care provider enough!

Always happy and catty. Work is good, do a good job and tidy up afterwards. Uniform nice and clean.

We have received an excellent service so far from Willow Support. From the initial meeting identifying my mother’s needs and how best to support her, to the ongoing friendly care workers that have followed through with this level of service. The registered manager has been key in coordinating a consistent level of care, with my mother’s welfare at the forefront, ensuring she feels comfortable and is safe in her environment. They are easy to reach when needed and do all they can to assist where possible. Highly recommended. Thank you Willow Support.

I and my mother are very impressed with Willow Support. They are all very friendly and do their work with enthusiasm. They arrive on the timetable that is sent out weekly. They contact me if they notice Mum is running out of tablets etc, so I can arrange to get a new supply.

Thank you for the extra housekeeping given (not asked for).

Very good, attentive service from all carers.

From the initial call to the Manager to request an assessment to start care the service has been outstanding. My request for support has been to support my adult son with learning difficulties in social activities. The support staff are all calm, kind, caring and treat my son with total dignity and respect. I love that they listen to his voice and engage in conversation with him. Highly recommend Willow Support.

Mum is so much happier and healthier now and it also means that I can feel more relaxed as well, knowing she is getting the care she deserves.

I am truly grateful they were there to provide care for my mum in the latter stages of her life.

Still only in our first day, but excellent service so far. It also gives me reassurance and confidence to know Mum is being well supported in her own home to keep her independence as far as possible...thank you!

- professionalism

Very happy with the care my Mum is receiving. My Mum is also very pleased.

Very happy with the service from all carers. Pleased with their punctuality, their care and attention to detail. Very pleased indeed.