Willow Support Ltd

Cedar House, 81 Glade Road, Marlow SL7 1DQ
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9.9 36 Reviews
  • Willow Support Ltd, Marlow
Willow Support limited is a small family run independent care provider which provides complete person-centred care packages, built to specific caregiving needs and preferences.

Willow Support limited is rated as "GOOD" in ALL areas in the PAMMS local authority inspection (December 2023).

The team pride themselves upon helping all of whom are part of the individual's needs. They provide assistance with all aspects of personal care, continence care, personal grooming, medication administration, eating and drinking needs, health care tasks (delegated also), mobility, companionship, respite and sits. They also assist with domestic tasks around the home, and for individuals who are recovering after hospital discharge.

All care workers are experienced and are committed to the providers vision for supporting dignity and independence.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29.95 – £29.95
  • Weekly Live-in Care Fees: £1525 – £2495

Our care prices are a flat rate and we DO NOT have other charges; for instance, weekend enhancements, travel to/from the home, travel cost per care visit etc.
Once an assessment has taken place we will be able to provide you a client schedule of fees.

These prices are only a guideline, please contact Willow Support Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Willow Support Ltd

Person in charge

  • Johnathan Davey (Registered Manager)

Willow Support Ltd Reviews (36)

9.9

Willow Support Ltd has a Review Score of 9.9 (9.912) out of 10, based on 24 reviews in the last 2 years.
Over all time Willow Support Ltd has 36 reviews.

Overall Experience
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Date Published
  • 36
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Reviewer Connection to Willow Support Ltd
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Total of 36, showing 21-36
Review from Lisa D (Client) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial call to the Manager to request an assessment to start care the service has been outstanding. My request for support has been to support my adult son with learning difficulties in social activities. The support staff are all calm, kind, caring and treat my son with total dignity and
respect. I love that they listen to his voice and engage in conversation with him. Highly recommend Willow Support.
Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Lisa, thank you so much for your kind words. It continues to be an absolute pleasure to support your son, enabling him to grow and build his confidence in the community.

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Review from M W (Daughter of Client) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willow Support were brought in to look after my mum when the previous carers were not providing the level of care I had been hoping for, or that she deserved.
The difference Willow Support has made since they have been providing the care has been immense. Mum is now so much happier. The carers look
after Mum so well and are in no hurry to leave. They talk to her all the time they are there, which I consider as important as the physical aspects of her care.
Having the same small group of carers has helped build the relationship between the carers and Mum and me.
Mum is so much happier and healthier now and it also means that I can feel more relaxed as well, knowing she is getting the care she deserves.
Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

It has and continues to be an absolute pleasure not only supporting your mum but yourselves as a family. All of our packages of care are about everyone who is involved. We thoroughly enjoy supporting you all and we too can see the difference in your mum. It’s fantastic!

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Review from Anthony W (Son of Client) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff from Willow Support have been so caring, understanding and professional, during the time they looked after my mum.
They are approachable and very empathetic.
I always felt reassured they were providing the very best care for my Mum and she formed a bond with the home visit carers.
The
company is organised and run very efficiently by hard-working, committed staff.
I am truly grateful they were there to provide care for my mum in the latter stages of her life.
Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

It was a real pleasure to support your mother until her recent passing. We were all extremely fond of her. Thank you for your kind words and we are thinking of you all at this time.

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Review from Wendy G (Daughter of Client) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service with assessment at home, e.g markedly polite asking to see upstairs whilst on the initial home tour. Despite Mum’s answers, the assessor could discretely see through "her difficulties and vulnerability," and worker confirmed the next day to me his realistic observations. 3 visits a
day package devised and delivered within the week of assessment, dovetailing perfectly as the rapid intermediate provision was ending.
Medical safe purchased as recommended and in place for today’s first visit.
Still only in our first day, but excellent service so far. It also gives me reassurance and confidence to know Mum is being well supported in her own home to keep her independence as far as possible...thank you!
Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you kindly for your comments. Being responsive to ensure your mum had the correct level of care and correct safety precautions in place is absolutely paramount for us. We are enjoying working with yourself and your mother. What a pleasure and privilege for us!

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Review from Matthew S (Son of Client) published on 15 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents each have three visits per day from Willow’s carers and they have specific and complex care needs including mental health issues as well as the raft of older adult care issues, dementia, complicated admissions, and discharges from hospital, incontinence, eating problems, refusal to care about
own personal health, etc. We needed carers who don’t just feed and clean, but people who build a relationship and work hard with us (son and daughter-in-law) to improve parents’ lives. Not only can I trust in the quality of care provided by Willow, but also they have taken an enormous burden from me, smoothing over many of these complications.
The manager and the team are highly communicative. Whenever there have been issues that spring up from time to time with carers (as I’m sure is always the case in this industry) they are quick to respond and highly proactive to resolve.
Three words to sum up:
- proactive
- continuity
- professionalism
Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you so much for your comments regarding the service we provide. It has for the past year, and continues to be, a privilege, to support you all. As we say at Willow Support, "it is not only the client that is at the heart of the care but all of those who are involved." Thank you once again, the Care Team are thrilled with the feedback!

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Review from Alison J (Daughter of Client) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care my Mum is receiving. My Mum is also very pleased.
Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Alison, we are so pleased that everyone involved with your Mum's care is happy.

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Review from K M (Son of Client) published on 3 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service from all carers. Pleased with their punctuality, their care and attention to detail. Very pleased indeed.
Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Kelson, thank you so much for your kind words about our care service. It is exactly what we are about so your comments are very much appreciated.

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Review from J N (Daughter of Client) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only in the past year needed homecare and I can't express how grateful I am to Willow Support for the professional approach delivered to my mother. The communication is great and I know my mother is so pleased and grateful for the team's support.
Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you so much for your lovely kind words. It means so much! It is an absolute pleasure to support your Mother and the wonderful relationships we have with you all who are involved. Thank you again.

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Review from F K (Wife of Client) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are attentive and responsive to my husband's needs. The managers provide excellent oversight and respond to queries efficiently, and as they also provide direct clinical care this is also reassuring. We have been happy with the care provided so far.
Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you so much for the wonderful comments and highlighting how well we are working.
We really appreciate your comments.

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Review from L V (Friend of Client) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willow Support, I am so pleased with the service you provided for my friend! I see her every week, and she looks much better than before. Willow Support has done an incredible job of making her feel better. I want to thank you on behalf of my friend!
Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you so much for your kind words. Seeing how she is since coming out of hospital is wonderful! You are very welcome, your comments are very much appreciated.

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Review from Theresa E (Client) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have felt so happy and believe that I am now getting the care I need. I am so impressed, not only by my carer but by Willow Support as a company. All tasks are completed to an excellent standard and the carer is always so cheerful and supportive. Thank you so much for making my life so much better.
Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Theresa, what lovely comments! We really appreciate your kind words and enjoy supporting you so you can achieve what you want. It is such a pleasure.

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Review from H M (Relative of Client) published on 11 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willows, wow! The ultimate care provider. They've got this spot on! Amazing in every way! My dad now feels like an actual human being. Not only do they speak English during every call, they actually take the time to show interest in him by engaging in conversation to find out about his day. He takes
pleasure in sharing his thoughts with them as he knows they are actually interested in him. They have become like family members and take their time to care for him in a safe way. They do not rush the call or the getaway early to their next client. They are extremely compassionate and kind and Dad looks forward to their calls. Before Willows took over Dad's care, he was practically treated as an end-of-life client, the staff was under instruction to "make him comfortable" and this saddened our family. It was very stressful for us to fight for a change of care provider but it was more than worth it. 100% recommendation. More than 5 stars deserved! From our hearts, we thank you Willows.
Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you so much for your very kind words. It has made the team's day!
We are so pleased with his progress and to see the positive changes in him.
It is an absolute pleasure to support not only him but you all.
Thank you once again.

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Review from H W (Daughter of Client) published on 6 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent home care provider. Responsive to questions and queries. Strive to provide continuity of carers. Never been let down and left without a carer. Carers have worked hard to develop a relationship with Mum. Very happy with the care and company.
Reply from Ivica Borosak, Manager at Willow Support Ltd

Thank you so much for your kind words and compliments - it means so much to us.
We are so pleased you're so happy with the care provided.

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Review from Esther W (Daughter of Client) published on 26 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first day of the carers attending to my mum, I could tell that they would make a real difference in not just her life but also mine as her main carer. I can go to work knowing that my mum is being properly cared for, skin kept in good condition, always kept hydrated and fed as well as being
entertained!
For me what I like most about Mum's carers is that they make her feel special. They talk to her and not just over her. They take the time to make sure she is comfortable and go the extra mile to make her smile. My mum is a lot brighter for their care, for their positivity and their warmth when looking after her. It isn't just a job to these carers, they want to make the care better.
Willow Support has been taking care of my mum for over two weeks now, but already I trust them completely. I wish there were more people like them in the world.
Reply from Ivica Borosak, Manager at Willow Support Ltd

Hello Esther,
Thank you kindly for your words - we really appreciate such thoughtful feedback. As I know you are aware, our ethos, vision and values here at Willow Support are about exactly what you have kindly highlighted.
Once again, thank you so much for your kind words.

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Review from R S (Son of Client) published on 2 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father's general health and mobility deteriorated following an episode of shingles in December. My stepmother with whom he lives was diagnosed, also in December, with Alzheimer's and exhibits some associated challenging behaviours.
The carer attends twice a day.
My father requires assistance showering
each morning to help minimise his risk of falling. He is also unsure of his medications so the carer is able to help him take the correct tablets at the correct time. She also makes him breakfast porridge just as he likes it and brings a daily newspaper.
On occasions, she does a little grocery shopping as well as collecting prescriptions from the chemist.
She returns later in the day just to check that they are both ok. She spends time chatting with my stepmother in a professional non-confrontational manner.
We are all very grateful for Willow Support's input enabling them to remain together in their home of 38 years. They are our 'eyes and ears' and always respond to requests.
Reply from Ivica Borosak, Manager at Willow Support Ltd

Thank you so much for your kind words.
We are very thankful to work in partnership with you all.
They are both so lovely and it is an absolute pleasure.

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Review from John A (Friend of Client) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words cannot say enough. What an outstanding independent care agency. They have a highly experienced care team; they are very responsive and always at the end of the phone.
The main carer is an absolute delight. She is kind, compassionate and caring. She always goes the extra mile. If you are looking
for an independent, care-focused organisation, then give this company a ring. Couldn’t recommend them anymore.
You can tell that quality of care is at the heartbeat of the service.
Reply from Ivica Borosak, Nominated Individual at Willow Support Ltd

Thank you so much for your kind feedback. We strive to provide high-quality care.

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Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Willow Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.912 for Willow Support Ltd is calculated as follows: ( (124 Excellents x 5) + (12 Goods x 4) ) ÷ 136 Ratings = 4.912
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Willow Support Ltd is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Ivica

Ivica Borosak

Job Title: Nominated Individual Joined: 2019

A warm Willow Support welcome to you!


My name is Ivica Borosak, and I am privileged to be the Director/ Nominated Individual for our independent family-run domiciliary care agency.


I was fortunate enough to come to the UK in 2018. I have worked in the health and social care industry since 2018 working in many roles from supported living to domiciliary care. Since being in the care industry I have built up my knowledge and expertise.


In 2021 I set up and registered Willow Support with CQC. This has allowed me to create an Organisation that ensures the people we support have the highest quality of care where nothing is not possible. For me, it is not about quantity, it is only about quality.


As an independent family-run company, I have been able to build upon my beliefs and philosophies about how individuals should be cared for, and that everyone we support has the care and respect they deserve whilst being in the comfort of their own homes.


I am proud of how my team ensures that everyone receives a warm Willow Support welcome and that they become members of the Willow Support family.

Johnathan

Johnathan Davey

Job Title: Registered Manager Joined: 2022

A warm Willow Support welcome to you!


My name is Johnathan, and I am thrilled to be the Registered Manager for Willow Support.


My background is in education where I held many roles from Class Teacher to Senior Leadership - coaching and mentoring (NPQMH). Alongside teaching, I have also been training in coaching and mentoring as part of my Master, as well as developing my skills in British Sign Language and Counselling skills.


I have been in the Health and Social Care industry since 2017. First starting in Continuing Healthcare aiding individuals with brokering packages of care and setting up PHBs (Personal Health Budgets) for individuals. From there I worked for an ‘Outstanding’ independent domiciliary care company where I was the Quality-of-Care Domiciliary Care Manager. I have experience working with independent care companies and franchise care companies also.


I have also been, and still am a consultant in health and social care for other Organisations and since October 2022 have been the Registered Manager for Willow Support.


Willow Support is a wonderful small family-run independent care company and that is what drew me to the organisation. Having that close relationship with the people(s) we care for and support is very rewarding. Knowing that everyone we support has the care and respect they deserve whilst being in the comfort of their own homes.


Being able to assist people to live comfortably in their own homes, having their care needs met and being able to provide that extra little bit is what is so rewarding. Welcoming new people to the Willow Support family and seeing our Clients so content is what it is all about – and as a consequence, I feel that I am in the most privileged position.

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