Willow Support Ltd

Cedar House, 81 Glade Road, Marlow SL7 1DQ
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9.8 42 Reviews
  • Willow Support Ltd, Marlow
A Warm Willow Support welcome!

Willow Support Limited is a small family run independent home care provider based locally in Marlow, Buckinghamshire. Willow Support Limited are here to meet your personal health and care needs within the comfort of your own home. You will be supported by a compassionate and highly qualified care team helping you to maintain your independence for longer and remain in your own home longer term.

Willow Support limited is rated as "GOOD" in ALL areas in the PAMMS local authority inspection (December 2023).

Willow Support Limited are proud of the recent accreditation work with the Gold Standard Framework training. The Gold Standard Framework is the UK’s leading charitable provider of End of Life Care Training & Accreditation for frontline health and social care staff, in all settings.

The team pride themselves upon helping all of whom are part of the individual's needs. They provide assistance with all aspects of personal care, continence care, personal grooming, medication administration, eating and drinking needs, health care tasks (delegated also), mobility, companionship, respite and sits. They also assist with domestic tasks around the home, and for individuals who are recovering after hospital discharge.

All care workers are experienced and are committed to the provider's vision for supporting dignity and independence.

Willow Support Limited offers flexible and reliable home care visits starting from as little as 30 minutes per day through to live in 24/7 home help, all dependent on your health and care need requirements.
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Care Provided by Willow Support Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29.95 – £29.95
  • Weekly Live-in Care Fees: £1345 – £2395

Our care prices are a flat rate and we DO NOT have other charges; for instance: NO weekend enhancements, NO travel costs to/from the home, NO travel cost per care visit etc. Also, we have a four week suspension of fees if you're in hospital longer than 4 weeks.
Once an assessment has taken place we will be able to provide you a client schedule of fees.

The price(s) shown are provided by the agency. Contact Willow Support Ltd for full pricing details and T&Cs.

Contact Willow Support Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Willow Support Ltd to get a personalised quote.

Good to Know

Owner

  • Willow Support Ltd
  • Privately Owned

Person in Charge

  • Johnathan Davey (Registered Manager)

Willow Support Ltd Reviews (42)

9.8

Willow Support Ltd has a Review Score of 9.8 (9.844) out of 10, based on 17 reviews in the last 2 years.
Over all time Willow Support Ltd has 42 reviews.

Overall Experience
  • 37
  • 5
  • 0
  • 0
  • 0
Date Published
  • 42
  • 5
  • 10
  • 17
  • 25
Reviewer Connection to Willow Support Ltd
  • 17
  • 9
  • 7
  • 4
  • 3
  • 1
  • 1
Total of 42, showing 41-42
Review from R S (Son of Client) published on 2 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father's general health and mobility deteriorated following an episode of shingles in December. My stepmother with whom he lives was diagnosed, also in December, with Alzheimer's and exhibits some associated challenging behaviours.
The carer attends twice a day.
My father requires assistance showering
each morning to help minimise his risk of falling. He is also unsure of his medications so the carer is able to help him take the correct tablets at the correct time. She also makes him breakfast porridge just as he likes it and brings a daily newspaper.
On occasions, she does a little grocery shopping as well as collecting prescriptions from the chemist.
She returns later in the day just to check that they are both ok. She spends time chatting with my stepmother in a professional non-confrontational manner.
We are all very grateful for Willow Support's input enabling them to remain together in their home of 38 years. They are our 'eyes and ears' and always respond to requests.
Reply from Ivica Borosak, Manager at Willow Support LtdThank you so much for your kind words.
We are very thankful to work in partnership with you all.
They are both so lovely and it is an absolute pleasure.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John A (Friend of Client) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words cannot say enough. What an outstanding independent care agency. They have a highly experienced care team; they are very responsive and always at the end of the phone.
The main carer is an absolute delight. She is kind, compassionate and caring. She always goes the extra mile. If you are looking
for an independent, care-focused organisation, then give this company a ring. Couldn’t recommend them anymore.
You can tell that quality of care is at the heartbeat of the service.
Reply from Ivica Borosak, Nominated Individual at Willow Support LtdThank you so much for your kind feedback. We strive to provide high-quality care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Willow Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Willow Support Ltd is calculated as follows: ( (91 Excellents x 5) + (8 Goods x 4) ) ÷ 99 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Willow Support Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.925
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Ivica

Ivica Borosak

Job Title: Nominated Individual Joined: 2019

A warm Willow Support welcome to you!


My name is Ivica Borosak, and I am privileged to be the Director/ Nominated Individual for our independent family-run domiciliary care agency.


I was fortunate enough to come to the UK in 2018. I have worked in the health and social care industry since 2018 working in many roles from supported living to domiciliary care. Since being in the care industry I have built up my knowledge and expertise.


In 2021 I set up and registered Willow Support with CQC. This has allowed me to create an Organisation that ensures the people we support have the highest quality of care where nothing is not possible. For me, it is not about quantity, it is only about quality.


As an independent family-run company, I have been able to build upon my beliefs and philosophies about how individuals should be cared for, and that everyone we support has the care and respect they deserve whilst being in the comfort of their own homes.


I am proud of how my team ensures that everyone receives a warm Willow Support welcome and that they become members of the Willow Support family.

Johnathan

Johnathan Davey

Job Title: Registered Manager Joined: 2022

A warm Willow Support welcome to you!


My name is Johnathan, and I am thrilled to be the Registered Manager for Willow Support.


My background is in education where I held many roles from Class Teacher to Senior Leadership - coaching and mentoring (NPQMH). Alongside teaching, I have also been training in coaching and mentoring as part of my Master, as well as developing my skills in British Sign Language and Counselling skills.


I have been in the Health and Social Care industry since 2017. First starting in Continuing Healthcare aiding individuals with brokering packages of care and setting up PHBs (Personal Health Budgets) for individuals. From there I worked for an ‘Outstanding’ independent domiciliary care company where I was the Quality-of-Care Domiciliary Care Manager. I have experience working with independent care companies and franchise care companies also.


I have also been, and still am a consultant in health and social care for other Organisations and since October 2022 have been the Registered Manager for Willow Support.


Willow Support is a wonderful small family-run independent care company and that is what drew me to the organisation. Having that close relationship with the people(s) we care for and support is very rewarding. Knowing that everyone we support has the care and respect they deserve whilst being in the comfort of their own homes.


Being able to assist people to live comfortably in their own homes, having their care needs met and being able to provide that extra little bit is what is so rewarding. Welcoming new people to the Willow Support family and seeing our Clients so content is what it is all about – and as a consequence, I feel that I am in the most privileged position.

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