Helto Support

10 Gladstone Heights, 15 Eagle Street, Accrington BB5 1LN
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9.5 21 Reviews
  • Helto Support, Accrington
Based in the north west of England, Helto Support provides home care services, offering the care and support needed to live independently and safely at home.

The team are able to offer a range of help and support services, including hourly visits, dementia care, live-in care and respite care. Helto Support also offers services for younger adults, supporting them through everyday life, in whatever way they need.

All care professionals are highly trained and experienced, and are carefully matched with clients to help promote a positive relationship whilst also ensuring all needs are met. They work hard to deliver care that really makes a difference to the lives of the people they care for and their loved ones.
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Care Provided by Helto Support

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Contact Helto Support to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helto Support to get a personalised quote.

Good to Know

Owner

  • Helto Support Ltd
  • Privately Owned

Person in Charge

  • Lourine Makhetho (Manager)

Helto Support Reviews (21)

9.5

Helto Support has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years.
Over all time Helto Support has 21 reviews.

Overall Experience
  • 20
  • 1
  • 0
  • 0
  • 0
Date Published
  • 21
  • 2
  • 2
  • 5
  • 16
Reviewer Connection to Helto Support
  • 6
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
Total of 21, showing 21-21
Review from A N (Granddaughter of Client) published on 15 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstly I would like to take this moment to Thank you all for your hard work and dedication you put into looking after my family whilst going through such a difficult time. You are all amazing and very friendly. You gave such outstanding care and support to my grandad and nan. Thank you all so much.
I would highly recommend over and over. Thank you all again.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Helto Support is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Helto Support is calculated as follows: ( (29 Excellents x 5) ) ÷ 29 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helto Support is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helto Support to verify any information. View our terms and conditions. Helto Support has an Enhanced Service - more info.