Avid Care Ltd

Bizspace Business Centre, Perivale, Greenford UB6 7JJ
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9.9 52 Reviews
  • Avid Care Ltd, Greenford
Avid Care Limited is in the heart of NWL Borough and delivers specialist care services to a wide variety of service users throughout:

Surrey Heath
Hammersmith and Fulham
Ealing
Hounslow
Richmond upon Thames
Kingston upon Thames
Brent
Harrow
Westminster
Hillingdon
Barnet

The management team has over 10 years worth of experience working in the care sector. They provide quality care services at competitive rates for the healthcare sector across all communities. They are one of the fastest-growing and innovative home care agencies in the country, offering personal, individually-tailored and culturally appropriate care support packages to help service users in the comfort of their own home with trained care workers and support staff, who are DBS-cleared and fully referenced for your peace of mind.

The team has registered nurses who are involved in designing personalised care plans and training healthcare assistants for specialist needs.

Whether your patients are looking for specialist care provider services or support for service users, they provide the services tailored to their needs.

What they offer:

Complex care
Specialist care: learning disability support, dementia care, Alzheimer’s disease care, physical disability care, end of life care, reablement services and more
Social companionship / befriending services
Escort services
Flexible call cover 24 hours a day – call times depend on service user needs
Hospital to home
Live-in care
Night care
Palliative care
Respite care
Complex care, stoma, PEG care, catheter care, administration of medications
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Care Provided by Avid Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £22 – £26
  • Weekly Live-in Care Fees: £1600 – £2000

We provide care to NHS, social services and private care.
Please discuss with our manager directly for living-in or night care rates.

These prices are only a guideline, please contact Avid Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Avid Care Ltd

Person in Charge

  • Sheri-An Sassoa (Manager)

Avid Care Ltd Reviews (52)

9.9

Avid Care Ltd has a Review Score of 9.9 (9.861) out of 10, based on 52 reviews in the last 2 years.
Over all time Avid Care Ltd has 52 reviews.

Overall Experience
  • 46
  • 5
  • 1
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Date Published
  • 52
  • 6
  • 15
  • 52
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Reviewer Connection to Avid Care Ltd
  • 16
  • 11
  • 7
  • 5
  • 4
  • 3
  • 1
  • 1
  • 1
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Total of 52, showing 1-20
Review from D Y (Grandson of Client) published on 25 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank two members of staff who showed my bedbound grandmother great care in her final months.


Both these young ladies offered kindness and professionalism. On difficult occasions they were prepared to accommodate our requests for extra help. Always willing to adapt. They often greeted

my grandmother with warmth, which she greatly enjoyed, even in her difficult circumstances. I would like to say thank you to both.
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Review from Tim Y (Son of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avid care were totally dedicated to all my late mother's cares and needs, for the last 6 months of her life, the experience was of utmost satisfaction and the relationship between my mum and the carer's was very close, she had total trust in them, in very difficult circumstances.
I thank you from
the bottom of my heart for doing such brilliant care.
Reply from Eyene Khan, Care Coordinator at Avid Care Ltd
Thank you so much for your kind words and appreciation. We're truly grateful for the trust you've placed in our agency and care team. Knowing that your late mother was feeling comfortable and…read more
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Review from Rita P (Wife of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are very understanding, helpful, and hands on -highly recommended. Lovely staff, well looked after by the carer goes the extra mile with my husband.
They're flexible with the timings too
5*****- amazing group of staff
Reply from Eyene Khan, Care Coordinator at Avid Care Ltd
We appreciate your feedback and are delighted to know you are happy with our carers and our services. Your satisfaction is our top priority.
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Review from Ketan P (Brother of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are incredibly grateful for the team exceptional care for my brother. From day one, the team has demonstrated an outstanding level of professionalism, compassion, and dedication. They go above and beyond to ensure Brother's comfort, well-being, and happiness. We are consistently impressed by their
attentiveness to his needs, their proactive communication, and their ability to create a truly supportive and positive environment. It's clear that they genuinely cares, and that peace of mind is invaluable to our family. We wholeheartedly recommend them to anyone seeking top-tier care.
The team are genuinely a part of our family and treats my brother like so.
Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd
Thank you for your time in providing feedback as its extremely important for us to know if we can improve in any areas. We are pleased to hear that carers are proactive and provide care with empathy…read more
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Review from M H (Niece of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy with the service, very satisfied with the carer, Happy with the care that my uncle is receiving. The carer is polite, understanding, patience, good communicator, helpful and goes an extra mile to help.
Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd
Thank you for your time in providing the positive feedback. We are pleased to hear that you are happy with the carers who demonstrate care, empathy and kind. Communication is a key for everything and…read more
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Review from N I (Daughter of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer is always on time and very helpful. He understands my dad's routine and always asks what else he can do to support dad. Overall a very good experience.


I would recommend Avid care agency, the entire admin staff and manager is also very helpful and always at hand for any queries.

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Review from Mayur S (Wife of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The best. They are very caring help support us as the family. Always making sure we are ok along with the patient. They make sure to listen and hear our worries and concern and give very good advice and help. Are always coming to visit when it's needed.
Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd
Thank you for taking time to provide positive feedback. Avid care team is always keen to provide outstanding care to all our clients and glad to hear that our carers and team listens to your concerns…read more
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Review from Veronica S (Client) published on 22 April 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The service is satisfactory have to inform head office to contact me instead of my dad several times regarding any changes.
Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd
Thank you for your time and providing the feedback about office staff. We apologise that you had to reiterate few times and changes were not reported to you in first instance. We have taken your…read more
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Review from S S (Daughter of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers were absolutely amazing when they cared for my mother who was in palliative care from mid Jan 2025 to mid Feb.
Both were incredibly polite, caring and warm. Even though there were times when the patient may have been agitated, they never lost their professional manner.
Their time keeping
was perfect and we never had an issue with them.
I would highly recommend both.
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Review from Sejal R (Daughter-in-law of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers have been amazing and have provided excellent care for my father in law. Their care for him has been exceptional. They understand the patients need and are very compassionate and listen to the patient. My father in law is very happy to see when they come and is always sad to see them leave.
However they rest assure him of the next time they will be returning. My father in law always smiles when they are there and talks to them like they are family.
They have informed the family if my father in law requires anything. They also informed the family on a daily basis on the health of the patient. This is very reassuring.
They are very patient with his needs and make the patient very comfortable.
They are both amazing. We are lucky to have such good carers.
My review feels insufficient in their praise and their character reference. However I will say it again that they are amazing and we feel so supportive when they are there with my father in law.
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Review from Anil R (Son of Client) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent and empathetic care from two staff members in particular. They treat my father with care and sympathy and by joining in with his religious ceremonies.
They are very much trusted and relied upon by us and are a real credit to Avid


Avid has been a very organised and caring organisation.

My father is suffering from a serous condition with a number of care needs which have been fully accommodated by the company. Well done and highly recommended !!
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Review from Hitesh R (Son of Client) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, support, responsiveness and professionalism provided by Avid Care and especially his carers have been incredible! Both have been amazing in supporting my father and encouraging with exceptional positivity. Two Angels!
Reply from satinder kaur, Care Coordinator at Avid Care Ltd
Thank you so much for sharing your experience with Avid Care. We are delighted to hear that your father is comfortable with his carer and receiving the level of support he needs. It's wonderful to…read more
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Review from P H (Daughter of Client) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very kind and attentive carers for my terminally ill mother.
She was very well looked after, and my mum liked all her carers and felt safe with them. The carers were respectful, kind and trustworthy.
They displayed an excellent knowledge and understanding of patients' needs when bed-bound and terminally
ill.
The communication was excellent. I am so glad they helped my mother in her final days.
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Review from N K (Niece of Client) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so pleased with the care and attention to detail that the carers from Avid Care had with my Aunt, especially one lady. She was amazing, she is an asset to this company nothing was too much trouble, she made my aunt feel very comfortable and relaxed. She made us all feel at ease and very quickly
became an important part of our family. She cared for my aunt with such patience and ensured all my aunt's needs and wants were met. I cannot thank her enough for all the love and support she provided to my aunt.
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Review from V H (Daughter-in-law of Client) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers who looked after my mother-in-law were truly amazing. They were caring, spoke Gujarati, compassionate and polite. Nothing was too much trouble for them. They would even make Mum smile with their jokes. We would highly recommend Avid Care.
Reply from Shirin Mariyam Reji, Care Coordinator at Avid Care Ltd
Thank you so much for your kind words and for sharing your experience with Avid Care. We are thrilled to hear that our carers brought comfort and joy to your mother-in-law with their compassion,…read more
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Review from Ragini P (Daughter of Client) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers (who speak fluent Gujarati) took care of my 98-year-old mum. They were very compassionate and caring and they treated my mum like their own Mum. I was impressed with the way they showered her and fed her food and medicines. I would highly recommend them for the services they provide.
Reply from Shirin Mariyam Reji, Care Coordinator at Avid Care Ltd
Thank you so much for your thoughtful feedback and for sharing your experience with us. We are incredibly touched to hear that our carers, with their compassionate approach, made such a positive…read more
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Review from R J (Wife of Client) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a carer, she was wonderful throughout the whole process. As she spoke the same language as us it was easy to communicate with my in-laws.
We thank you all at Avid for your support.
Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd
Thank you for your time for a positive review. We are pleased that the carer was able to meet the needs of your husband and the communication is an essential part of care delivery. Avid care will…read more
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Review from R S (Son of Client) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home care experience overall has been excellent, my father is very comfortable with his carer. The carer understands my father's needs, habits and does his utmost to make him feel comfortable. He is always punctual and informs us of any changes in the timetable.
Communication in both English and Gujarati
is a great advantage as my dad can express himself/explain himself more clearly to get the most out of his care.
Reply from Shirin Mariyam Reji, Care Coordinator at Avid Care Ltd
Thank you so much for sharing your experience with Avid Care. We are delighted to hear that your father is comfortable with his carer and receiving the level of support he needs. It's wonderful to…read more
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Review from L H (Sister of Client) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ladies that take care of my mother from the Avid Care plan are very alert and provide much care for her. They follow all instructions with care and efficiency. My mum is happy with the level of care and we very much appreciate everything from the carers and the Avid care team. Many thanks to the
staff for the level of care.
Reply from Shirin Mariyam Reji, Care Coordinator at Avid Care Ltd
Thank you for your kind words and for sharing your experience with Avid Care. We are so pleased to hear that the carers have provided attentive and efficient care for your mother and that she is happy…read more
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Review from Ram P (Son of Client) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my heartfelt gratitude for the outstanding care provided by Avid Care during my recent experience. The compassion, dedication, and professionalism demonstrated by the staff and the carers have truly made a difference.
The kindness and empathy shown by the carers attending from
Avid Care are remarkable. The unwavering support is helping to ease a difficult time for both me and my family.
The expertise and attention to detail in managing pain and symptoms are exceptional. I feel confident that my mother is receiving the best possible care.
The clear communication and willingness to address any concerns by Avid Care and the carers is greatly appreciated. It has made the entire process more manageable.
All the efforts and commitment to excellence reflects positively on Avid Care and the carers as a whole.
Thank you once again for making a difference in our lives. Your work matters, and I am truly grateful.
Reply from Shirin Mariyam Reji, Care Coordinator at Avid Care Ltd
Thank you so much for your kind words and for sharing your experience with Avid Care. We are deeply grateful that our team has been able to make a positive difference during this challenging time for…read more
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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Avid Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Avid Care Ltd is calculated as follows: ( (259 Excellents x 5) + (19 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 288 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Avid Care Ltd is based on 51 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Shirin Mariyam

Shirin Mariyam Reji

Job Title: Care coordinator Joined: 2024

Shirin is very experienced, kind and caring. She is a care coordinator, works closely with families and carers and takes pride in care delivery. She ensures the needs are met and carers are delivering person-centred care.


Shirin is very charming, and lovely and has listening ears.

Upesh

Upesh Patel

Job Title: Director Joined: 2023

Upesh has great skill and knowledge in the caring field, he is very passionate about maintaining a high standard of care and maintaining CQC regulations.

Iqra

Iqra Hussein

Job Title: Field Assessor Joined: 2024

Iqra is very experienced, kind and caring. She is a Field Assessor, works closely with families and carers and takes pride in care delivery. She ensures the needs are met and carers are delivering person-centred care.


Iqra is very charming, and lovely and has listening ears.

Frequently Asked Questions about Avid Care Ltd

What Type of Services does Avid Care Ltd offer?

Avid Care Ltd offers Home Care.

How many Carers does Avid Care Ltd employ?

Avid Care Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Avid Care Ltd to verify any information. View our terms and conditions. Avid Care Ltd has an Enhanced Service - more info.