What Type of Services does Avid Care Ltd offer?

Avid Care Ltd offers Home Care & Nursing Care.

How many Carers does Avid Care Ltd employ?

Avid Care Ltd employs 50 carers.

Avid Care Ltd, Bizspace Business Centre, Perivale, Greenford, London UB6 7JJ

Review from Tim Y (Son of Client) published on 22 July 2025
Submitted via Website • Report

Overall Experience

Avid care were totally dedicated to all my late mother's cares and needs, for the last 6 months of her life, the experience was of utmost satisfaction and the relationship between my mum and the carer's was very close, she had total trust in them, in very difficult circumstances.
I thank you from

the bottom of my heart for doing such brilliant care.

Reply from Eyene Khan, Care Coordinator at Avid Care Ltd

Thank you so much for your kind words and appreciation. We're truly grateful for the trust you've placed in our agency and care team. Knowing that your late mother was feeling comfortable and supported means a great deal to us. Your positive feedback is deeply valued by the entire team, and it motivates us to continue delivering compassionate, person-centred care. We're also glad to hear that both you and your family were happy with the care arrangements in place.

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Review from Rita P (Wife of Client) published on 29 May 2025
Submitted via Website • Report

Overall Experience

Carers are very understanding, helpful, and hands on -highly recommended. Lovely staff, well looked after by the carer goes the extra mile with my husband.
They're flexible with the timings too
5*****- amazing group of staff

Reply from Eyene Khan, Care Coordinator at Avid Care Ltd

We appreciate your feedback and are delighted to know you are happy with our carers and our services. Your satisfaction is our top priority.

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Review from Ketan P (Brother of Client) published on 29 May 2025
Submitted via Website • Report

Overall Experience

We are incredibly grateful for the team exceptional care for my brother. From day one, the team has demonstrated an outstanding level of professionalism, compassion, and dedication. They go above and beyond to ensure Brother's comfort, well-being, and happiness. We are consistently impressed by their

attentiveness to his needs, their proactive communication, and their ability to create a truly supportive and positive environment. It's clear that they genuinely cares, and that peace of mind is invaluable to our family. We wholeheartedly recommend them to anyone seeking top-tier care.
The team are genuinely a part of our family and treats my brother like so.

Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd

Thank you for your time in providing feedback as its extremely important for us to know if we can improve in any areas. We are pleased to hear that carers are proactive and provide care with empathy and understanding. Having good care do put family member at ease that they are well looked after. Avid care provides extensive training for all carers but as you said, the care comes from heart and we are proud that the carers going above and beyond for your brother's wellbeing.

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Review from M H (Niece of Client) published on 29 May 2025
Submitted via Website • Report

Overall Experience

I am happy with the service, very satisfied with the carer, Happy with the care that my uncle is receiving. The carer is polite, understanding, patience, good communicator, helpful and goes an extra mile to help.

Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd

Thank you for your time in providing the positive feedback. We are pleased to hear that you are happy with the carers who demonstrate care, empathy and kind. Communication is a key for everything and Avid care understands the importance of good communication. We will share this with our carers which will keep them motivated and inspire with this feedback.

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Review from N I (Daughter of Client) published on 19 May 2025
Submitted via Website • Report

Overall Experience

The carer is always on time and very helpful. He understands my dad's routine and always asks what else he can do to support dad. Overall a very good experience.

I would recommend Avid care agency, the entire admin staff and manager is also very helpful and always at hand for any queries.

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Review from Mayur S (Wife of Client) published on 8 May 2025
Submitted via Website • Report

Overall Experience

The best. They are very caring help support us as the family. Always making sure we are ok along with the patient. They make sure to listen and hear our worries and concern and give very good advice and help. Are always coming to visit when it's needed.

Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd

Thank you for taking time to provide positive feedback. Avid care team is always keen to provide outstanding care to all our clients and glad to hear that our carers and team listens to your concerns and providing appropriate assistance. Once again, appreciate your feedback

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Review from Veronica S (Client) published on 22 April 2025
Submitted via Website • Report

Overall Experience

The service is satisfactory have to inform head office to contact me instead of my dad several times regarding any changes.

Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd

Thank you for your time and providing the feedback about office staff. We apologise that you had to reiterate few times and changes were not reported to you in first instance. We have taken your feedback seriously and informed the team to communicate with you as a first point of contact and report any changes in your dad's condition. Once again Avid care is keen to improve the service and we are grateful for the feedback.

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Review from S S (Daughter of Client) published on 4 April 2025
Submitted via Website • Report

Overall Experience

The carers were absolutely amazing when they cared for my mother who was in palliative care from mid Jan 2025 to mid Feb.
Both were incredibly polite, caring and warm. Even though there were times when the patient may have been agitated, they never lost their professional manner.
Their time keeping

was perfect and we never had an issue with them.
I would highly recommend both.

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Review from Sejal R (Daughter-in-law of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience

The carers have been amazing and have provided excellent care for my father in law. Their care for him has been exceptional. They understand the patients need and are very compassionate and listen to the patient. My father in law is very happy to see when they come and is always sad to see them leave.

However they rest assure him of the next time they will be returning. My father in law always smiles when they are there and talks to them like they are family.
They have informed the family if my father in law requires anything. They also informed the family on a daily basis on the health of the patient. This is very reassuring.
They are very patient with his needs and make the patient very comfortable.
They are both amazing. We are lucky to have such good carers.
My review feels insufficient in their praise and their character reference. However I will say it again that they are amazing and we feel so supportive when they are there with my father in law.

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Review from Anil R (Son of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience

Excellent and empathetic care from two staff members in particular. They treat my father with care and sympathy and by joining in with his religious ceremonies.
They are very much trusted and relied upon by us and are a real credit to Avid

Avid has been a very organised and caring organisation.

My father is suffering from a serous condition with a number of care needs which have been fully accommodated by the company. Well done and highly recommended !!

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Review from Hitesh R (Son of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience

The care, support, responsiveness and professionalism provided by Avid Care and especially his carers have been incredible! Both have been amazing in supporting my father and encouraging with exceptional positivity. Two Angels!

Reply from satinder kaur, Care Coordinator at Avid Care Ltd

Thank you so much for sharing your experience with Avid Care. We are delighted to hear that your father is comfortable with his carer and receiving the level of support he needs. It's wonderful to know that our carer has taken the time to understand your father's needs and routines, helping him feel at ease. We're also pleased that the ability to communicate in both English and Gujarati has been beneficial for your father. Clear communication is key to delivering personalized care and we're happy it has made a difference. Your kind words mean a lot to us. Thank you once again for trusting Avid Care. It's truly an honour to support your family.

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Review from P H (Daughter of Client) published on 24 January 2025
Submitted via Website • Report

Overall Experience

Very kind and attentive carers for my terminally ill mother.
She was very well looked after, and my mum liked all her carers and felt safe with them. The carers were respectful, kind and trustworthy.
They displayed an excellent knowledge and understanding of patients' needs when bed-bound and terminally

ill.
The communication was excellent. I am so glad they helped my mother in her final days.

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Review from N K (Niece of Client) published on 24 January 2025
Submitted via Website • Report

Overall Experience

We were so pleased with the care and attention to detail that the carers from Avid Care had with my Aunt, especially one lady. She was amazing, she is an asset to this company nothing was too much trouble, she made my aunt feel very comfortable and relaxed. She made us all feel at ease and very quickly

became an important part of our family. She cared for my aunt with such patience and ensured all my aunt's needs and wants were met. I cannot thank her enough for all the love and support she provided to my aunt.

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Review from V H (Daughter-in-law of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience

The carers who looked after my mother-in-law were truly amazing. They were caring, spoke Gujarati, compassionate and polite. Nothing was too much trouble for them. They would even make Mum smile with their jokes. We would highly recommend Avid Care.

Reply from Shirin Mariyam Reji, Care Coordinator at Avid Care Ltd

Thank you so much for your kind words and for sharing your experience with Avid Care. We are thrilled to hear that our carers brought comfort and joy to your mother-in-law with their compassion, politeness and even their jokes. Your recommendation means a lot to us. Thank you again for trusting us with her care. It has been an honour to support your family.

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Review from Ragini P (Daughter of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience

The carers (who speak fluent Gujarati) took care of my 98-year-old mum. They were very compassionate and caring and they treated my mum like their own Mum. I was impressed with the way they showered her and fed her food and medicines. I would highly recommend them for the services they provide.

Reply from Shirin Mariyam Reji, Care Coordinator at Avid Care Ltd

Thank you so much for your thoughtful feedback and for sharing your experience with us. We are incredibly touched to hear that our carers, with their compassionate approach, made such a positive impact on your mother's care. Treating each client with the warmth and respect we would give our own family members is a cornerstone of our values at Avid Care, and it's wonderful to know that this has come through in your mother's care. We appreciate your kind recommendation of our services. Your words mean a great deal to our team. Thank you again for trusting Avid Care. It is our honour to be there for your family.

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Review from R J (Wife of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience

We had a carer, she was wonderful throughout the whole process. As she spoke the same language as us it was easy to communicate with my in-laws.
We thank you all at Avid for your support.

Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd

Thank you for your time for a positive review. We are pleased that the carer was able to meet the needs of your husband and the communication is an essential part of care delivery. Avid care will continue to support person-centred care. Once again, I much appreciate your feedback.

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Review from R S (Son of Client) published on 8 October 2024
Submitted via Website • Report

Overall Experience

Home care experience overall has been excellent, my father is very comfortable with his carer. The carer understands my father's needs, habits and does his utmost to make him feel comfortable. He is always punctual and informs us of any changes in the timetable.
Communication in both English and Gujarati

is a great advantage as my dad can express himself/explain himself more clearly to get the most out of his care.

Reply from Shirin Mariyam Reji, Care Coordinator at Avid Care Ltd

Thank you so much for sharing your experience with Avid Care. We are delighted to hear that your father is comfortable with his carer and receiving the level of support he needs. It's wonderful to know that our carer has taken the time to understand your father's needs and routines, helping him feel at ease. We're also pleased that the ability to communicate in both English and Gujarati has been beneficial for your father. Clear communication is key to delivering personalized care and we're happy it has made a difference. Your kind words mean a lot to us. Thank you once again for trusting Avid Care. It's truly an honour to support your family.

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Review from L H (Sister of Client) published on 11 September 2024
Submitted via Website • Report

Overall Experience

The ladies that take care of my mother from the Avid Care plan are very alert and provide much care for her. They follow all instructions with care and efficiency. My mum is happy with the level of care and we very much appreciate everything from the carers and the Avid care team. Many thanks to the

staff for the level of care.

Reply from Shirin Mariyam Reji, Care Coordinator at Avid Care Ltd

Thank you for your kind words and for sharing your experience with Avid Care. We are so pleased to hear that the carers have provided attentive and efficient care for your mother and that she is happy with the level of support she is receiving. At Avid Care, we take great pride in delivering compassionate and reliable care, and it's wonderful to know that our team has met your expectations. Your appreciation means a lot to us, and we will make sure to pass on your gratitude to the carers and staff. Thank you again for trusting Avid Care to support your family. We are honoured to be part of your mother's care journey.

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Review from Ram P (Son of Client) published on 2 September 2024
Submitted via Website • Report

Overall Experience

I would like to express my heartfelt gratitude for the outstanding care provided by Avid Care during my recent experience. The compassion, dedication, and professionalism demonstrated by the staff and the carers have truly made a difference.
The kindness and empathy shown by the carers attending from

Avid Care are remarkable. The unwavering support is helping to ease a difficult time for both me and my family.
The expertise and attention to detail in managing pain and symptoms are exceptional. I feel confident that my mother is receiving the best possible care.
The clear communication and willingness to address any concerns by Avid Care and the carers is greatly appreciated. It has made the entire process more manageable.
All the efforts and commitment to excellence reflects positively on Avid Care and the carers as a whole.
Thank you once again for making a difference in our lives. Your work matters, and I am truly grateful.

Reply from Shirin Mariyam Reji, Care Coordinator at Avid Care Ltd

Thank you so much for your kind words and for sharing your experience with Avid Care. We are deeply grateful that our team has been able to make a positive difference during this challenging time for you and your family. At Avid Care, we are dedicated to providing compassionate and professional care, so it means a lot to us that our carers have met your expectations. Your recognition of their kindness, empathy, and expertise truly reaffirms our commitment to delivering the highest standard of care. We also appreciate your kind feedback on our communication and responsiveness; Ensuring that you feel supported and heard is very important to us. Thank you once again for your trust in Avid Care. It is our honour to support you and your family during this time.

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Review from A B (Client) published on 30 August 2024
Submitted via Website • Report

Overall Experience

I have been extremely happy with the care of the service provided. The girls have been very attentive to my needs in every way and have cared for all that I could have wished for. I am one very satisfied client!

Reply from Shirin Mariyam Reji, Care Coordinator at Avid Care Ltd

Thank you for sharing your experience with us. We're happy to hear that you've been extremely happy with the care provided by our team. It's wonderful to know that our carers have been attentive to your needs and have met your expectations in every way. At Avid Care, we pride ourselves on delivering compassionate, personalized care that truly makes a difference. Your satisfaction is our top priority, and your feedback strengthens our dedication to upholding these high standards. Thank you once again for your positive review. We are honoured to have the opportunity to care for you.

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