Avid Care Limited is in the heart of NWL Borough and delivers specialist care services to a wide variety of service users throughout:
Surrey Heath
Hammersmith and Fulham
Ealing
Hounslow
Richmond upon Thames
Kingston upon Thames
Brent
Harrow
Westminster
Hillingdon
Barnet
The management team has over 10 years worth of experience working in the care sector. They provide quality care services at competitive rates for the healthcare sector across all communities. They are one of the fastest-growing and innovative home care agencies...
Avid Care Limited is in the heart of NWL Borough and delivers specialist care services to a wide variety of service users throughout:
Surrey Heath
Hammersmith and Fulham
Ealing
Hounslow
Richmond upon Thames
Kingston upon Thames
Brent
Harrow
Westminster
Hillingdon
Barnet
The management team has over 10 years worth of experience working in the care sector. They provide quality care services at competitive rates for the healthcare sector across all communities. They are one of the fastest-growing and innovative home care agencies in the country, offering personal, individually-tailored and culturally appropriate care support packages to help service users in the comfort of their own home with trained care workers and support staff, who are DBS-cleared and fully referenced for your peace of mind.
The team has registered nurses who are involved in designing personalised care plans and training healthcare assistants for specialist needs.
Whether your patients are looking for specialist care provider services or support for service users, they provide the services tailored to their needs.
What they offer:
Complex care
Specialist care: learning disability support, dementia care, Alzheimer’s disease care, physical disability care, end of life care, reablement services and more
Social companionship / befriending services
Escort services
Flexible call cover 24 hours a day – call times depend on service user needs
Hospital to home
Live-in care
Night care
Palliative care
Respite care
Complex care, stoma, PEG care, catheter care, administration of medications
Care Provided by Avid Care Ltd
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£22 - £26
Weekly Live-in Care
£1,600 - £2,000
We provide care to NHS, social services and private care.
Please discuss with our manager directly for living-in or night care rates.
The price(s) shown are provided by the agency. Contact Avid Care Ltd for full pricing details and T&Cs.
Contact Avid Care Ltd to get a personalised quote:
Review from P V (Daughter-in-law of Client) published on 18 June 2026 Submitted via Website•
Overall Experience
All staff are so friendly and communicates well regarding health of my MiL. Very supportive and always goes an extra mile to help out with care
Time management is excellent and they make sure patent is comfortable.
All staff are so friendly and communicates well regarding health of my MiL. Very supportive and always goes an extra mile to help out with care
Time management is excellent and they make sure patent is comfortable.
↩Reply from Eyene Khan, Deputy Registered Manager at Avid Care Ltd
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you find our staff friendly, supportive, and effective in communicating regarding your mother-in-law's health and wellbeing. It is especially rewarding to know that you feel our team goes the extra mile...
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you find our staff friendly, supportive, and effective in communicating regarding your mother-in-law's health and wellbeing. It is especially rewarding to know that you feel our team goes the extra mile to provide care and that our time management and focus on comfort are meeting your expectations.
Your kind comments will be shared with the team, as they will be very pleased to know their efforts are appreciated.
Thank you again for your support and trust in our service.
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Review from Mohsin M (Nephew of Client) published on 28 April 2026 Submitted via Website•
Overall Experience
I am so impressed with their service The manager Eyene was an incredibly professional individual who kept us up to date throughout the process and beyond company made sure to send us very caring workers to look after my aunt me and my family not only appreciate that but would highly recommend their...
I am so impressed with their service The manager Eyene was an incredibly professional individual who kept us up to date throughout the process and beyond company made sure to send us very caring workers to look after my aunt me and my family not only appreciate that but would highly recommend their services to anyone without having a second thought thanks Eyene once again
↩Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd
Thank you so much, Mohsin, for your kind feedback. We truly appreciate you taking the time to share your experience on behalf of your family.
It's wonderful to hear that you were impressed with our service and felt well supported throughout. Eyene will be especially pleased to know her...
Thank you so much, Mohsin, for your kind feedback. We truly appreciate you taking the time to share your experience on behalf of your family.
It's wonderful to hear that you were impressed with our service and felt well supported throughout. Eyene will be especially pleased to know her professionalism and communication made a positive impact.
We're grateful for your trust in us to care for your aunt, and your recommendation means a lot to our entire team. Thank you again for your support.
Warm regards,
AVID Care Team
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Review from F S (Son of Client) published on 9 January 2026 Submitted via Website•
Overall Experience
I am very satisfied with the work of AVID CARE. They are providing the absolute care of my father . Even the staff members of this company is doing there job with the great responsibilities. The career of my father is very punctual and polite. Who is delivering his duty with wonderful and polite...
I am very satisfied with the work of AVID CARE. They are providing the absolute care of my father . Even the staff members of this company is doing there job with the great responsibilities. The career of my father is very punctual and polite. Who is delivering his duty with wonderful and polite nature. And also maintaining the dignity of family members
↩Reply from Eyene Khan, Deputy Registered Manager at Avid Care Ltd
Thank you very much for your kind and thoughtful feedback. We are truly pleased to hear that you are satisfied with the care AVID CARE is providing for your father.
It is wonderful to know that our staff are carrying out their duties with responsibility, punctuality, and a polite and respectful...
Thank you very much for your kind and thoughtful feedback. We are truly pleased to hear that you are satisfied with the care AVID CARE is providing for your father.
It is wonderful to know that our staff are carrying out their duties with responsibility, punctuality, and a polite and respectful manner. Maintaining the dignity of our clients and their families is extremely important to us, and your words reassure us that we are meeting that standard.
Thank you for trusting AVID CARE with your fathers care. Your feedback is greatly appreciated and will be shared with the team.
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Review from J J (Daughter of Client) published on 9 January 2026 Submitted via Website•
Overall Experience
We are very pleased with the service provided by Avid care. I would like to give praise to the wonderful healthcarer, Meeth. Meeth is extremely professional, accommodating and punctual. Meeth provides my father with personal hygiene and exercise care, Meeth is very attentive with my dad and is very...
We are very pleased with the service provided by Avid care. I would like to give praise to the wonderful healthcarer, Meeth. Meeth is extremely professional, accommodating and punctual. Meeth provides my father with personal hygiene and exercise care, Meeth is very attentive with my dad and is very engaging, I can't thank him enough and wish him continued success
↩Reply from Eyene Khan, Deputy Registered Manager at Avid Care Ltd
Thank you so much for taking the time to leave such a kind and thoughtful review. We are delighted to hear that you are pleased with the service provided by Avid Care.
Your praise for Meet is truly appreciated. He is a valued member of our team, and we're so pleased to hear that his...
Thank you so much for taking the time to leave such a kind and thoughtful review. We are delighted to hear that you are pleased with the service provided by Avid Care.
Your praise for Meet is truly appreciated. He is a valued member of our team, and we're so pleased to hear that his professionalism, punctuality, and attentive approach have made such a positive difference to your father's care. Supporting personal hygiene, exercise, and meaningful engagement is exactly the standard we strive for. Thank you again for your trust.
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Review from Ravi S (Son of Client) published on 8 January 2026 Submitted via Website•
Overall Experience
Avid care provider a holistic approach to caring for Mum. That is to say they see caring as something tailor made for the client and not just a tick-box process. All staff are approachable and respond quickly to concerns raised.
Their flexibility in terms of accommodating changes in medication...
Avid care provider a holistic approach to caring for Mum. That is to say they see caring as something tailor made for the client and not just a tick-box process. All staff are approachable and respond quickly to concerns raised. Their flexibility in terms of accommodating changes in medication related to Mum's deteriorating health is commendable.
I would highly recommend them.
↩Reply from Eyene Khan, Deputy Registered Manager at Avid Care Ltd
Thank you so much for taking the time to share such a thoughtful review. We're truly grateful for your kind words.
Providing person-centred, tailored care is at the heart of what we do, so it means a great deal to know this has made a positive difference for your mum and your family. We're also...
Thank you so much for taking the time to share such a thoughtful review. We're truly grateful for your kind words.
Providing person-centred, tailored care is at the heart of what we do, so it means a great deal to know this has made a positive difference for your mum and your family. We're also pleased that our team's responsiveness and flexibility during changes in her health have been reassuring to you.
Thank you again for your recommendation and trust - it's genuinely appreciated by our whole team.
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Review from Carlton T (Son of Client) published on 11 December 2025 Submitted via Website•
Overall Experience
I am writing to personally extend my heartfelt gratitude to Reena and Snehalba.for the incredible job you have done in caring for my mother over the past three months. Your dedication, compassion, and unwavering support have made a significant difference in her well-being, and I am truly grateful...
I am writing to personally extend my heartfelt gratitude to Reena and Snehalba.for the incredible job you have done in caring for my mother over the past three months. Your dedication, compassion, and unwavering support have made a significant difference in her well-being, and I am truly grateful for everything you have done.
Your kindness and attention to my mother's needs have not gone unnoticed. You have provided her with exceptional care, and I am profoundly thankful for the comfort and reassurance you have brought to her life during this time. Your efforts have been nothing short of fantastic, and I cannot thank you enough for your commitment and hard work.
↩Reply from Eyene khan, Care Coordinator at Avid Care Ltd
Thank you so much for your kind and heartfelt message. We truly appreciate your words of gratitude. It has been our privilege to care for your mother, and knowing that our efforts have made a positive difference in her life means a great deal to us. Your appreciation encourages us to continue...
Thank you so much for your kind and heartfelt message. We truly appreciate your words of gratitude. It has been our privilege to care for your mother, and knowing that our efforts have made a positive difference in her life means a great deal to us. Your appreciation encourages us to continue providing the best care possible with compassion and dedication.
We are grateful for the trust you have placed in us. Thank You
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Review from D Y (Grandson of Client) published on 25 August 2025 Submitted via Website•
Overall Experience
I would like to thank two members of staff who showed my bedbound grandmother great care in her final months.
Both these young ladies offered kindness and professionalism. On difficult occasions they were prepared to accommodate our requests for extra help. Always willing to adapt. They often...
I would like to thank two members of staff who showed my bedbound grandmother great care in her final months.
Both these young ladies offered kindness and professionalism. On difficult occasions they were prepared to accommodate our requests for extra help. Always willing to adapt. They often greeted my grandmother with warmth, which she greatly enjoyed, even in her difficult circumstances. I would like to say thank you to both.
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Review from Tim Y (Son of Client) published on 22 July 2025 Submitted via Website•
Overall Experience
Avid care were totally dedicated to all my late mother's cares and needs, for the last 6 months of her life, the experience was of utmost satisfaction and the relationship between my mum and the carer's was very close, she had total trust in them, in very difficult circumstances.
I thank you...
Avid care were totally dedicated to all my late mother's cares and needs, for the last 6 months of her life, the experience was of utmost satisfaction and the relationship between my mum and the carer's was very close, she had total trust in them, in very difficult circumstances.
I thank you from the bottom of my heart for doing such brilliant care.
↩Reply from Eyene Khan, Care Coordinator at Avid Care Ltd
Thank you so much for your kind words and appreciation. We're truly grateful for the trust you've placed in our agency and care team. Knowing that your late mother was feeling comfortable and supported means a great deal to us. Your positive feedback is deeply valued by the entire team, and it...
Thank you so much for your kind words and appreciation. We're truly grateful for the trust you've placed in our agency and care team. Knowing that your late mother was feeling comfortable and supported means a great deal to us. Your positive feedback is deeply valued by the entire team, and it motivates us to continue delivering compassionate, person-centred care. We're also glad to hear that both you and your family were happy with the care arrangements in place.
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Review from Rita P (Wife of Client) published on 29 May 2025 Submitted via Website•
Overall Experience
Carers are very understanding, helpful, and hands on -highly recommended. Lovely staff, well looked after by the carer goes the extra mile with my husband. They're flexible with the timings too
5*****- amazing group of staff
Carers are very understanding, helpful, and hands on -highly recommended. Lovely staff, well looked after by the carer goes the extra mile with my husband. They're flexible with the timings too
5*****- amazing group of staff
↩Reply from Eyene Khan, Care Coordinator at Avid Care Ltd
We appreciate your feedback and are delighted to know you are happy with our carers and our services. Your satisfaction is our top priority.
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Review from Ketan P (Brother of Client) published on 29 May 2025 Submitted via Website•
Overall Experience
We are incredibly grateful for the team exceptional care for my brother. From day one, the team has demonstrated an outstanding level of professionalism, compassion, and dedication. They go above and beyond to ensure Brother's comfort, well-being, and happiness. We are consistently impressed by...
We are incredibly grateful for the team exceptional care for my brother. From day one, the team has demonstrated an outstanding level of professionalism, compassion, and dedication. They go above and beyond to ensure Brother's comfort, well-being, and happiness. We are consistently impressed by their attentiveness to his needs, their proactive communication, and their ability to create a truly supportive and positive environment. It's clear that they genuinely cares, and that peace of mind is invaluable to our family. We wholeheartedly recommend them to anyone seeking top-tier care.
The team are genuinely a part of our family and treats my brother like so.
↩Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd
Thank you for your time in providing feedback as its extremely important for us to know if we can improve in any areas. We are pleased to hear that carers are proactive and provide care with empathy and understanding. Having good care do put family member at ease that they are well looked after....
Thank you for your time in providing feedback as its extremely important for us to know if we can improve in any areas. We are pleased to hear that carers are proactive and provide care with empathy and understanding. Having good care do put family member at ease that they are well looked after. Avid care provides extensive training for all carers but as you said, the care comes from heart and we are proud that the carers going above and beyond for your brother's wellbeing.
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Review from M H (Niece of Client) published on 29 May 2025 Submitted via Website•
Overall Experience
I am happy with the service, very satisfied with the carer, Happy with the care that my uncle is receiving. The carer is polite, understanding, patience, good communicator, helpful and goes an extra mile to help.
I am happy with the service, very satisfied with the carer, Happy with the care that my uncle is receiving. The carer is polite, understanding, patience, good communicator, helpful and goes an extra mile to help.
↩Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd
Thank you for your time in providing the positive feedback. We are pleased to hear that you are happy with the carers who demonstrate care, empathy and kind. Communication is a key for everything and Avid care understands the importance of good communication. We will share this with our carers which will keep them motivated and inspire with this feedback.
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Review from N I (Daughter of Client) published on 19 May 2025 Submitted via Website•
Overall Experience
The carer is always on time and very helpful. He understands my dad's routine and always asks what else he can do to support dad. Overall a very good experience.
I would recommend Avid care agency, the entire admin staff and manager is also very helpful and always at hand for any queries.
The carer is always on time and very helpful. He understands my dad's routine and always asks what else he can do to support dad. Overall a very good experience.
I would recommend Avid care agency, the entire admin staff and manager is also very helpful and always at hand for any queries.
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Review from Mayur S (Wife of Client) published on 8 May 2025 Submitted via Website•
Overall Experience
The best. They are very caring help support us as the family. Always making sure we are ok along with the patient. They make sure to listen and hear our worries and concern and give very good advice and help. Are always coming to visit when it's needed.
The best. They are very caring help support us as the family. Always making sure we are ok along with the patient. They make sure to listen and hear our worries and concern and give very good advice and help. Are always coming to visit when it's needed.
↩Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd
Thank you for taking time to provide positive feedback. Avid care team is always keen to provide outstanding care to all our clients and glad to hear that our carers and team listens to your concerns and providing appropriate assistance. Once again, appreciate your feedback
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Review from Veronica S (Client / Service User) published on 22 April 2025 Submitted via Website•
Overall Experience
The service is satisfactory have to inform head office to contact me instead of my dad several times regarding any changes.
The service is satisfactory have to inform head office to contact me instead of my dad several times regarding any changes.
↩Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd
Thank you for your time and providing the feedback about office staff. We apologise that you had to reiterate few times and changes were not reported to you in first instance. We have taken your feedback seriously and informed the team to communicate with you as a first point of contact and report...
Thank you for your time and providing the feedback about office staff. We apologise that you had to reiterate few times and changes were not reported to you in first instance. We have taken your feedback seriously and informed the team to communicate with you as a first point of contact and report any changes in your dad's condition. Once again Avid care is keen to improve the service and we are grateful for the feedback.
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Review from S S (Daughter of Client) published on 4 April 2025 Submitted via Website•
Overall Experience
The carers were absolutely amazing when they cared for my mother who was in palliative care from mid Jan 2025 to mid Feb. Both were incredibly polite, caring and warm. Even though there were times when the patient may have been agitated, they never lost their professional manner.
Their time...
The carers were absolutely amazing when they cared for my mother who was in palliative care from mid Jan 2025 to mid Feb. Both were incredibly polite, caring and warm. Even though there were times when the patient may have been agitated, they never lost their professional manner. Their time keeping was perfect and we never had an issue with them.
I would highly recommend both.
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Review from Sejal R (Daughter-in-law of Client) published on 21 March 2025 Submitted via Website•
Overall Experience
The carers have been amazing and have provided excellent care for my father in law. Their care for him has been exceptional. They understand the patients need and are very compassionate and listen to the patient. My father in law is very happy to see when they come and is always sad to see them...
The carers have been amazing and have provided excellent care for my father in law. Their care for him has been exceptional. They understand the patients need and are very compassionate and listen to the patient. My father in law is very happy to see when they come and is always sad to see them leave. However they rest assure him of the next time they will be returning. My father in law always smiles when they are there and talks to them like they are family. They have informed the family if my father in law requires anything. They also informed the family on a daily basis on the health of the patient. This is very reassuring. They are very patient with his needs and make the patient very comfortable. They are both amazing. We are lucky to have such good carers.
My review feels insufficient in their praise and their character reference. However I will say it again that they are amazing and we feel so supportive when they are there with my father in law.
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Review from Anil R (Son of Client) published on 18 March 2025 Submitted via Website•
Overall Experience
Excellent and empathetic care from two staff members in particular. They treat my father with care and sympathy and by joining in with his religious ceremonies.
They are very much trusted and relied upon by us and are a real credit to Avid
Avid has been a very organised and caring...
Excellent and empathetic care from two staff members in particular. They treat my father with care and sympathy and by joining in with his religious ceremonies.
They are very much trusted and relied upon by us and are a real credit to Avid
Avid has been a very organised and caring organisation. My father is suffering from a serous condition with a number of care needs which have been fully accommodated by the company. Well done and highly recommended !!
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Review from Hitesh R (Son of Client) published on 5 March 2025 Submitted via Website•
Overall Experience
The care, support, responsiveness and professionalism provided by Avid Care and especially his carers have been incredible! Both have been amazing in supporting my father and encouraging with exceptional positivity. Two Angels!
The care, support, responsiveness and professionalism provided by Avid Care and especially his carers have been incredible! Both have been amazing in supporting my father and encouraging with exceptional positivity. Two Angels!
↩Reply from satinder kaur, Care Coordinator at Avid Care Ltd
Thank you so much for sharing your experience with Avid Care. We are delighted to hear that your father is comfortable with his carer and receiving the level of support he needs. It's wonderful to know that our carer has taken the time to understand your father's needs and routines, helping him...
Thank you so much for sharing your experience with Avid Care. We are delighted to hear that your father is comfortable with his carer and receiving the level of support he needs. It's wonderful to know that our carer has taken the time to understand your father's needs and routines, helping him feel at ease. We're also pleased that the ability to communicate in both English and Gujarati has been beneficial for your father. Clear communication is key to delivering personalized care and we're happy it has made a difference. Your kind words mean a lot to us. Thank you once again for trusting Avid Care. It's truly an honour to support your family.
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Review from N K (Niece of Client) published on 24 January 2025 Submitted via Website•
Overall Experience
We were so pleased with the care and attention to detail that the carers from Avid Care had with my Aunt, especially one lady. She was amazing, she is an asset to this company nothing was too much trouble, she made my aunt feel very comfortable and relaxed. She made us all feel at ease and very...
We were so pleased with the care and attention to detail that the carers from Avid Care had with my Aunt, especially one lady. She was amazing, she is an asset to this company nothing was too much trouble, she made my aunt feel very comfortable and relaxed. She made us all feel at ease and very quickly became an important part of our family. She cared for my aunt with such patience and ensured all my aunt's needs and wants were met. I cannot thank her enough for all the love and support she provided to my aunt.
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Review from P H (Daughter of Client) published on 24 January 2025 Submitted via Website•
Overall Experience
Very kind and attentive carers for my terminally ill mother. She was very well looked after, and my mum liked all her carers and felt safe with them. The carers were respectful, kind and trustworthy.
They displayed an excellent knowledge and understanding of patients' needs when bed-bound and...
Very kind and attentive carers for my terminally ill mother. She was very well looked after, and my mum liked all her carers and felt safe with them. The carers were respectful, kind and trustworthy. They displayed an excellent knowledge and understanding of patients' needs when bed-bound and terminally ill.
The communication was excellent. I am so glad they helped my mother in her final days.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 April 2023
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Avid Care Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Avid Care Ltd.
Accreditations
There are no accreditations posted yet for Avid Care Ltd.
Meet the Team (3)
Shirin Mariyam RejiJob Title Care coordinatorJoined 2024
Shirin is very experienced, kind and caring. She is a care coordinator, works closely with families and carers and takes pride in care delivery. She...
Shirin is very experienced, kind and caring. She is a care coordinator, works closely with families and carers and takes pride in care delivery. She ensures the needs are met and carers are delivering person-centred care.
Shirin is very charming, and lovely and has listening ears.
Upesh PatelJob Title DirectorJoined 2023
Upesh has great skill and knowledge in the caring field, he is very passionate about maintaining a high standard of care and maintaining CQC regulations.
Iqra HusseinJob Title Field AssessorJoined 2024
Iqra is very experienced, kind and caring. She is a Field Assessor, works closely with families and carers and takes pride in care delivery. She...
Iqra is very experienced, kind and caring. She is a Field Assessor, works closely with families and carers and takes pride in care delivery. She ensures the needs are met and carers are delivering person-centred care.
Iqra is very charming, and lovely and has listening ears.
Frequently Asked Questions about Avid Care Ltd
How many Carers does Avid Care Ltd employ?
Avid Care Ltd employs 50 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Avid Care Ltd to verify any information. View our terms and conditions. Avid Care Ltd has an Enhanced Service -what an Enhanced Service includes.
