Care Provided by Avid Care Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Duration of Care
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Level of Care
Personal Care
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Help at Home
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Specialist Care Needs
- Nursing/Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Catheter Care
Specialist Care Conditions
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Avid Care Ltd to get a personalised quote
We provide care to NHS, social services and private care.
Please discuss with our manager directly for living-in or night care rates.
The price(s) shown are provided by the agency. Contact Avid Care Ltd for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Avid Care Ltd
- Private Owned
Person in charge
- Sheri-An Sassoa (Manager)
Are you the Owner/Manager of Avid Care Ltd?View your Advertising Options
Avid Care Ltd Reviews (58)
9.8
Avid Care Ltd has a Review Score of 9.8 (9.837) out of 10, based on 21 reviews in the last 2 years.
Over all time Avid Care Ltd has 58 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Avid Care Ltd
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Review from Graham F (Nephew of Client) published on 26 April 2024 Date of experience: March 2024•Submitted via Website•
Overall Experience
Avid has consistently performed its duties to a high standard and have looked after my 92-year-old aunt who is bedridden. Despite her being in and out of hospital I am always kept up to date. Thank you.
Avid has consistently performed its duties to a high standard and have looked after my 92-year-old aunt who is bedridden. Despite her being in and out of hospital I am always kept up to date. Thank you.
↩Reply from Sheri Sassoa, Registered Manager at Avid Care Ltd
Thank you very much for taking the time to review our service. It is great to hear the good work being delivered in the field. This will motivate and encourage our carers to continue deliver the high standard care. At Avid Care, we are passionate about delivering high-quality care and pleased to hear that you have experienced this. Once again we are thankful for your time.
Review from J H (Son of Client) published on 24 April 2024 Date of experience: April 2024•Submitted via Website•
Overall Experience
After several years unsatisfactory service from two care providers - one of which had the contract terminated by the council - Avid was appointed.
I live abroad, so had to make arrangements accordingly. In my dealings with the management, I found them: responsive; pleasant; and professional....
After several years unsatisfactory service from two care providers - one of which had the contract terminated by the council - Avid was appointed.
I live abroad, so had to make arrangements accordingly. In my dealings with the management, I found them: responsive; pleasant; and professional.
Unfortunately, my mother passed away only a few days into the contract. However, I called her after the first visit, and she was so happy and relieved to finally have a carer that was: punctual; caring; and respectful.
She also felt safe, and that she could enjoy a chat with her carer.
I live abroad, so had to make arrangements accordingly. In my dealings with the management, I found them: responsive; pleasant; and professional.
Unfortunately, my mother passed away only a few days into the contract. However, I called her after the first visit, and she was so happy and relieved to finally have a carer that was: punctual; caring; and respectful.
She also felt safe, and that she could enjoy a chat with her carer.
So, while I can only speak from a very short period of experience, my mother was happy and I found them professional to deal with.
↩Reply from Zahra Ali, Registered Manager at Avid Care Ltd
Dear sir, thank you for your time in providing feedback. We are sorry to hear your loss and our condolences to you. We are pleased that our company and carers were able to provide the care required and you and your mother were happy with their professionalism, approach, and care delivered with...
Dear sir, thank you for your time in providing feedback. We are sorry to hear your loss and our condolences to you. We are pleased that our company and carers were able to provide the care required and you and your mother were happy with their professionalism, approach, and care delivered with dignity and respect. At Avid Care, we really invest in carers' training and well-being and main importance to provide high standard of care. We really appreciate your time to provide us this feedback which will motivate and encourage our carers. We have an appraisal process and we also reward our carers for delivering excellent care. Once again, we are thankful for your time and pleased to hear that your mum was in safe hands.
Review from Devendra P (Son of Client) published on 22 April 2024 Date of experience: April 2024•Submitted via Website•
Overall Experience
I just wish to say a massive thank you to two members of staff in particular for a super service that they provided to my father at a time of need. They both looked after my father like he was their own. The level of service they provided was 100% perfect and always on time, they never hesitated to...
I just wish to say a massive thank you to two members of staff in particular for a super service that they provided to my father at a time of need. They both looked after my father like he was their own. The level of service they provided was 100% perfect and always on time, they never hesitated to stay a little longer if Dad ever needed extra help. We as a family cannot thank them enough and from the bottom of our heart wish to say a massive thank you to them. Would not hesitate to use Avid services again without fail. Thank you.
↩Reply from Sheri-An, Registered Manager at Avid Care Ltd
Dear sir, we are pleased to hear that you are happy with the level of support received from carer for your father. We are pleased to hear that carers are not rushing but taking your father's needs into consideration, they are caring and maintaining timekeeping. At Avid Care we really promote time...
Dear sir, we are pleased to hear that you are happy with the level of support received from carer for your father. We are pleased to hear that carers are not rushing but taking your father's needs into consideration, they are caring and maintaining timekeeping. At Avid Care we really promote time keeping and delivering high-standard quality care. We will share this positive feedback to our carers to keep them motivated and encouraged to continue deliver good care. Once again we are very grateful for your time and review
Review from Barbara C (Wife of Client) published on 22 April 2024 Date of experience: April 2024•Submitted via Website•
Overall Experience
I am very pleased with the two carers looking after my seriously ill husband.
They do not rush and are very calm and patient.
They do not rush and are very calm and patient.
I trust them completely and they are always cheerful and helpful.
I am very pleased with the two carers looking after my seriously ill husband.
They do not rush and are very calm and patient.
They do not rush and are very calm and patient.
I trust them completely and they are always cheerful and helpful.
↩Reply from Zahra Ali, Registered Manager at Avid Care Ltd
Thank you for your time in submitting the reviews and providing positive feedback for the carers. We are pleased that our carers are showing dedication towards the care of your husband, they are caring with respect and dignity and not rushing. At Avid Care, the carers are well-trained and your...
Thank you for your time in submitting the reviews and providing positive feedback for the carers. We are pleased that our carers are showing dedication towards the care of your husband, they are caring with respect and dignity and not rushing. At Avid Care, the carers are well-trained and your feedback will encourage them to continue providing good care to all our service user. Once again thank you for your time.
Review from Raj L (Son of Client) published on 22 April 2024 Date of experience: March 2024•Submitted via Website•
Overall Experience
Two members of staff in particular have been fantastic with my father and are so very sweet. They are alert and extremely tentative. They are both always on time and are aware of my father's needs and support him with every one of them. Thank you both for all you do.
Two members of staff in particular have been fantastic with my father and are so very sweet. They are alert and extremely tentative. They are both always on time and are aware of my father's needs and support him with every one of them. Thank you both for all you do.
↩Reply from Sheri-An, Registered Manager at Avid Care Ltd
Dear sir, thank you for your time in providing feedback to our carers. We are pleased to hear that they are kind and caring and attentive to your father's needs. At Avid Care, we encourage all carers to maintain the timekeeping and provide person-centred care. We will share the feedback to our...
Dear sir, thank you for your time in providing feedback to our carers. We are pleased to hear that they are kind and caring and attentive to your father's needs. At Avid Care, we encourage all carers to maintain the timekeeping and provide person-centred care. We will share the feedback to our carers which will motivate and encourage them to continue deliver high-standard care. We really value your time and thank you for review.
Review from K P (Niece of Client) published on 15 April 2024 Date of experience: February 2024•Submitted via Website•
Overall Experience
The carer has been nothing but a kind caring soul, he is a credit to your company. It's evident he is in this role because he cares for what he does and takes pride! Also would like to point out the respect he provides to my uncle this is very rare to see.
Thank you!
The carer has been nothing but a kind caring soul, he is a credit to your company. It's evident he is in this role because he cares for what he does and takes pride! Also would like to point out the respect he provides to my uncle this is very rare to see.
Thank you!
↩Reply from Zahra Ali, Registered Manager at Avid Care Ltd
Thank you for your time submitting the review and providing positive feedback for the carer, you are absolutely right care should be given with kindness and respect and we are pleased that our carer has met the expectations. We will provide this feedback to our carers to keep them motivated and...
Thank you for your time submitting the review and providing positive feedback for the carer, you are absolutely right care should be given with kindness and respect and we are pleased that our carer has met the expectations. We will provide this feedback to our carers to keep them motivated and encouraged so they can continue providing excellent care to our service users. Once again thank you so much for your time.
Review from K V (Son of Client) published on 3 April 2024 Date of experience: March 2024•Submitted via Website•
Overall Experience
On the first day, the carers came with their manager who explained everything, very professionally. Thank you. The 2 carers, she is fantastic and he is very good too, how they care for my father, great help for the family, this is only a week though, I am sure the standards will not go down but up,...
On the first day, the carers came with their manager who explained everything, very professionally. Thank you. The 2 carers, she is fantastic and he is very good too, how they care for my father, great help for the family, this is only a week though, I am sure the standards will not go down but up, overall is very good. Thank you very much.
↩Reply from Zahra Ali, Registered Manager at Avid Care Ltd
Dear sir, Thank you for the feedback and time. We are very pleased to receive this feedback and also happy to maintain this high standard of delivering care. At Avid Care we take pride in providing excellent carer training and being able to support families. We will share his feedback with our staff who supported your loved ones.
Review from K B (Daughter of Client) published on 3 April 2024 Date of experience: February 2024•Submitted via Website•
Overall Experience
We 2 carers during the daytime, every day for our mom and a carer in the night, 2 nights before we lost our mom. They were very compassionate, professional and caring.
Looking after her as a family was very comforting for us during such an emotional and stressful time for our family. We were truly...
We 2 carers during the daytime, every day for our mom and a carer in the night, 2 nights before we lost our mom. They were very compassionate, professional and caring.
Looking after her as a family was very comforting for us during such an emotional and stressful time for our family. We were truly grateful to have had such support for her.
Looking after her as a family was very comforting for us during such an emotional and stressful time for our family. We were truly grateful to have had such support for her.
Please continue with such high-quality support for others, it means a lot for clients and their families, thank you so much.
↩Reply from Zahra Ali, Registered Manager at Avid Care Ltd
Dear Mam, Thank you for your time in providing the feedback, we really value it. We are pleased to receive this positive feedback which will motivate our carers and keep them encouraged to provide high-standard care. At Avid Care, we invest in training for carers so they continue to support families when they need it most. Once again thank you for the time and feedback.
Review from Sharon J (Daughter of Client) published on 21 March 2024 Date of experience: January 2024•Submitted via Website•
Overall Experience
The carers provide wonderful care to my mother. They have really taken the time to get to know her and are always very gentle and patient with her which is very important to us. They present her well and ensure she is always kept warm and comfortable. I also greatly appreciate that if they have any...
The carers provide wonderful care to my mother. They have really taken the time to get to know her and are always very gentle and patient with her which is very important to us. They present her well and ensure she is always kept warm and comfortable. I also greatly appreciate that if they have any concerns about Mum they let me know immediately. They are excellent carers.
↩Reply from Zahra Ali, Registered Manager at Avid Care Ltd
Thank you for your lovely feedback about carers who are looking after your mother. We will pass this feedback to carers which will keep them motivated and encouraged. We understand that it is very important to spend time and provide person-centred care and are pleased that all carers are trained...
Thank you for your lovely feedback about carers who are looking after your mother. We will pass this feedback to carers which will keep them motivated and encouraged. We understand that it is very important to spend time and provide person-centred care and are pleased that all carers are trained and experienced and delivering high-quality care. Once again we are thankful for your time in providing the review.
Review from Veronica D (Daughter-in-law of Client) published on 20 March 2024 Date of experience: March 2024•Submitted via Website•
Overall Experience
I would like to say that the carer is very caring and polite he convinced him to have a shower, brushing his teeth, going to the toilet, giving him warm water, hair oil, which my dad got so used to with him. The carer is very good.
I would like to say that the carer is very caring and polite he convinced him to have a shower, brushing his teeth, going to the toilet, giving him warm water, hair oil, which my dad got so used to with him. The carer is very good.
↩Reply from Zahra Ali, Registered Manager at Avid Care Ltd
Hello dear, thank you for your time in providing us the feedback and we are grateful that the carer is meeting the needs. We are pleased to hear that the carer is providing person-centred care and being encouraging and motivating. This feedback is important for our carers to keep them motivated and continue to maintain good quality standards. Once again thank you for your time.
Review from Pritti D (Daughter-in-law of Client) published on 19 March 2024 Date of experience: February 2024•Submitted via Website•
Overall Experience
Two members of staff have been very kind and considerate with my Father-in-law. They look after him very well with great care and attention. They are attentive to his needs and always advise if there are areas of concern. This is crucial as he is currently under palliative care. We as a family are...
Two members of staff have been very kind and considerate with my Father-in-law. They look after him very well with great care and attention. They are attentive to his needs and always advise if there are areas of concern. This is crucial as he is currently under palliative care. We as a family are grateful that we have such tentative carers and are very happy with the service provided so far. A big thank you!
↩Reply from Zahra Ali, Registered Manager at Avid Care Ltd
Thank you for your time in providing with such a positive feedback for the carers. We are very grateful for your time and glad that our team can support and care for your Father-in-law. We completely understand the care and dedication required at this critical time. Avid Care invests in carers...
Thank you for your time in providing with such a positive feedback for the carers. We are very grateful for your time and glad that our team can support and care for your Father-in-law. We completely understand the care and dedication required at this critical time. Avid Care invests in carers training in all areas, especially in palliative and end-of-life care, we have experienced nurse who delivers care for all carers. We will share the feedback with the carers which will keep them motivated and encouraged to continue to deliver high standard care.
Review from I S (Daughter of Client) published on 15 March 2024 Date of experience: February 2024•Submitted via Website•
Overall Experience
Thank you very much to our carer for my dad. He is very friendly and kind and a great help to my dad. He is very professional and always comes on time, which is very much appreciated. Thank you very much!
Thank you very much to our carer for my dad. He is very friendly and kind and a great help to my dad. He is very professional and always comes on time, which is very much appreciated. Thank you very much!
↩Reply from Zahra Ali, Registered Manager at Avid Care Ltd
Dear service user, Thank you for your time in providing the really positive feedback which is incredibly valuable. We will pass this feedback on to the healthcare assistant and glad that he is meeting the expectations and providing care with dignity and respect. Avid Care really invests in the...
Dear service user, Thank you for your time in providing the really positive feedback which is incredibly valuable. We will pass this feedback on to the healthcare assistant and glad that he is meeting the expectations and providing care with dignity and respect. Avid Care really invests in the carer's training and punctuality. We are very grateful for your feedback and are always keen to do better.
Review from Neeta M (Daughter-in-law of Client) published on 8 March 2024 Date of experience: February 2024•Submitted via Website•
Overall Experience
The carers, both day and night time have been absolutely amazing in caring for my mother-in-law. The level of dignity and respect given to Mum is commendable. The staff have been thoughtful and supportive whilst we go through spending as much quality time with our mum. They have been really nice to...
The carers, both day and night time have been absolutely amazing in caring for my mother-in-law. The level of dignity and respect given to Mum is commendable. The staff have been thoughtful and supportive whilst we go through spending as much quality time with our mum. They have been really nice to have around our home whilst we go through challenging times.
↩Reply from Zahra Ali, Registered Manager at Avid Care Ltd
Thank you very much for providing us with the feedback and thank you for your time. We are grateful that we are able to help and support and meet the expectation to meet the needs of your mum. We wish her all well and are pleased to continue supporting. We will share this feedback with carers and...
Thank you very much for providing us with the feedback and thank you for your time. We are grateful that we are able to help and support and meet the expectation to meet the needs of your mum. We wish her all well and are pleased to continue supporting. We will share this feedback with carers and surely they appreciate and value this feedback as it keeps them motivating and encouraging. Avid care, we take pride in training the carers and expect to deliver high-quality care and we are glad that you found carers with great expertise and treating with dignity and respect.
Review from Asma T (Wife of Client) published on 6 March 2024 Date of experience: February 2024•Submitted via Website•
Overall Experience
What an excellent service provided by our lovely carers. After having very bad experiences with past care agencies, hats off to Avid Care for allocating professional carers who have uplifted my husband’s spirits tremendously, very well dressed in their uniform. Always on time and spend time with my...
What an excellent service provided by our lovely carers. After having very bad experiences with past care agencies, hats off to Avid Care for allocating professional carers who have uplifted my husband’s spirits tremendously, very well dressed in their uniform. Always on time and spend time with my husband according to his needs, very sympathetic towards his needs. Also very friendly approach to all the members of the family. Truly professional and respectful.
↩Reply from Zahra Ali, Registered Manager at Avid Care Ltd
Thank you for your time providing us the excellent feedback for Avid Care staff and team. We are pleased to hear the positive feedback the team is able to provide to your husband when he needs it most. Your feedback helps us to continue providing good care as well as encourage and motivate team members. We will pass this message on to our whole team and thank you for your time.
Review from T W (Son of Client) published on 4 March 2024 Date of experience: February 2024•Submitted via Website•
Overall Experience
I would highly recommend Avid Care after they looked after my mum when she moved to her new home after a recent illness.
The carer was very attentive and always punctual, nothing was too much trouble and was very kind.
I would highly recommend Avid Care after they looked after my mum when she moved to her new home after a recent illness.
The carer was very attentive and always punctual, nothing was too much trouble and was very kind.
↩Reply from Zahra Ali, Registered Manager at Avid Care Ltd
Thank you for your time in providing feedback and review.We are pleased that the carer met your expectations and you had a good experience. We will share this feedback to our carers to keep them motivated and encouraged.
Once again we are thankful for your review.
Review from M S (Client / Service User) published on 19 January 2024 Date of experience: January 2024•Submitted via Website•
Overall Experience
Very helpful and fully satisfactory.
Very helpful and fully satisfactory.
↩Reply from Zahra Ali, Registered Manager at Avid Care Ltd
Thank you for your time providing us the positive feedback about our care and overall service. We are pleased that Avid Care has been able to meet your expectations. Our carers are trained, dedicated, and caring, and we will feedback to carers, which keeps them motivated and appreciates their input.
Review from Z K (Wife of Client) published on 15 January 2024 Date of experience: January 2024•Submitted via Website•
Overall Experience
The two carers for my husband visit and care for him three times per day. She is very gentle and watchful with a clear understanding of the do's and don'ts of managing a bed-bound patient eg cross infection, skincare etc.
Further she makes conversation with my husband which makes it easier for...
The two carers for my husband visit and care for him three times per day. She is very gentle and watchful with a clear understanding of the do's and don'ts of managing a bed-bound patient eg cross infection, skincare etc.
Further she makes conversation with my husband which makes it easier for him to accept care. The carer shares relevant information which is very helpful.
Further she makes conversation with my husband which makes it easier for him to accept care. The carer shares relevant information which is very helpful.
Both carers are supportive and personable.
↩Reply from Zahra Ali, Registered Manager at Avid Care Ltd
Hello, Thank you for providing us with positive feedback. We are glad that you found the carers knowledgeable, caring and respectful. At Avid Care, we ensure all carers are highly trained and supportive. We value for your time and we will continue working with the community.
Review from Rula F (Mother of Client) published on 13 December 2023 Date of experience: August 2023•Submitted via Website•
Overall Experience
Very professional carer, supportive and kind, I really appreciate every bit of help from them. I’m happy to have this service to my son. Also, he is very satisfied, happy and excited. I recommend this care for anyone looking for home care.
Thanks.
Very professional carer, supportive and kind, I really appreciate every bit of help from them. I’m happy to have this service to my son. Also, he is very satisfied, happy and excited. I recommend this care for anyone looking for home care.
Thanks.
↩Reply from Zahra Ali, Registered Manager at Avid Care Ltd
Dear Rula,Thank you for your time providing feedback. We are very pleased to offer the care your mother deserved with dignity. Our carers are very trained and passionate about care. We will share the feedback with carers which will keep them motivated. Once again, thank you very much for trusting Avid Care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 April 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
There are no news items for Avid Care Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Avid Care Ltd.
Accreditations
There are no accreditations posted yet for Avid Care Ltd.
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