Avid Care Ltd

Bizspace Business Centre, Perivale, Greenford UB6 7JJ
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9.9 51 Reviews
  • Avid Care Ltd, Greenford
Avid Care Limited is in the heart of NWL Borough and delivers specialist care services to a wide variety of service users throughout:

Surrey Heath
Hammersmith and Fulham
Ealing
Hounslow
Richmond upon Thames
Kingston upon Thames
Brent
Harrow
Westminster
Hillingdon
Barnet

The management team has over 10 years worth of experience working in the care sector. They provide quality care services at competitive rates for the healthcare sector across all communities. They are one of the fastest-growing and innovative home care agencies in the country, offering personal, individually-tailored and culturally appropriate care support packages to help service users in the comfort of their own home with trained care workers and support staff, who are DBS-cleared and fully referenced for your peace of mind.

The team has registered nurses who are involved in designing personalised care plans and training healthcare assistants for specialist needs.

Whether your patients are looking for specialist care provider services or support for service users, they provide the services tailored to their needs.

What they offer:

Complex care
Specialist care: learning disability support, dementia care, Alzheimer’s disease care, physical disability care, end of life care, reablement services and more
Social companionship / befriending services
Escort services
Flexible call cover 24 hours a day – call times depend on service user needs
Hospital to home
Live-in care
Night care
Palliative care
Respite care
Complex care, stoma, PEG care, catheter care, administration of medications

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care
  • Nursing/Nurse Led Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: £19 – £22

We provide care to NHS, social services and private care.
Please discuss with our manager directly for living-in or night care rates.

These prices are only a guideline, please contact Avid Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Avid Care Ltd

Person in charge

  • Sheri-An Sassoa (Manager)

Admission Criteria

  • None

Avid Care Ltd Reviews (51)

Total of 51, showing 21-40
9.9

Avid Care Ltd has a Review Score of 9.9 (9.858) out of 10, based on 51 reviews in the last 2 years. Over all time Avid Care Ltd has 51 reviews.

Overall Experience

  • 45
  • 5
  • 1
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Date Published

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Review from M K (Daughter of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two carers, in particular, have been caring for my Mum four times a day since her discharge from hospital on a fast track.
They have been wonderful. Friendly, caring, and compassionate. They treat Mum and our Dad too with kindness and respect. They are Gujarati speaking and we are Marathi speaking
(though they and all of us speak English). They have made the effort to learn some words in Marathi which has delighted Mum. They have allowed her to keep her autonomy and dignity and we can't thank them enough. They are lovely, delightful women, and we are lucky to have been allocated them to our Mum as carers.

Reply from Shirin Mariyam Reji, Care Coordinator at Avid Care Ltd

Thank you for sharing such wonderful feedback. We're delighted to hear that our carers have provided the compassionate, respectful, and personalised care that we at Avid Care deeply value. Their effort to connect with your Mum in Marathi is a true reflection of our commitment to preserving the dignity and autonomy of those we care for. Your feedback about the attention to detail and excellent service provided by our team is greatly appreciated. We are committed to maintaining these high standards and ensuring that every aspect of our care meets your needs. Thank you once again for your positive review. It's an honour to support your family.

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Review from P S (Husband of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using this home care service since 18th July 2024. We have found both the carers extremely courteous and helpful. The care provided to the smallest details and excellent service and attitude. Can't find a single fault and hope all care providers are like these carers.

Reply from Shirin Mariyam Reji, Care Coordinator at Avid Care Ltd

Thank you for your kind words and for sharing your positive experience about our care service. We are delighted to hear that our carers have been courteous and helpful. At Avid Care, we prioritize compassionate, reliable, and personalized care. Your feedback about the attention to detail and excellent service provided by our team is greatly appreciated. We are committed to maintaining these high standards and ensuring that every aspect of our care meets your needs. Thank you once again for your positive review.

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Review from Dilan G (Son of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the carers provided so far, they have been extremely respectful towards my mother and family and honestly couldn't recommend them enough. They are very nice people and we appreciate what they have been able to do for my mother so far.

Reply from Shirin Mariyam Reji, Care Coordinator at Avid Care Ltd

Thank you so much for your kind words. We are very proud of our carers at Avid Care. It is our mission to provide respectful and compassionate care, and we are delighted to hear that our team had made such a positive impact on your mother and family. Your appreciation means a lot to us, and we will continue to strive for excellence in our care services. Thank you once again!

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Review from D M (Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both carers are amazing. Our experience started off well and now we feel both become family. It's so nice to feel we are not alone. Advice given at any point is taken into consideration. Well done both.

Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd

Thank you for your time in providing feedback for the carers. We are pleased to hear that they are providing good care with dignity and Avid care is part of your family and team will be always ready to support you. Your feedback will motivate and encourage to continue providing good care.

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Review from A A (Son of Client) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two members of staff in particular are absolutely exemplary in their services to my mother who is receiving palliative care. They are very punctual and dedicated in going above and beyond their call of duty. They have also demonstrated professionalism in their behaviour and used new and innovative methods
to support my mother's care. Being in the end of life stage in dementia where swallowing food or liquids is a big challenge, both members of staff show a lot a patience and persistence on a daily basis. I am pleased with their performance and would strongly recommend their services to the social services. I wish them the very best in their professional journey as caregivers.

Reply from Shirin Mariyam Reji, Care Coordinator at Avid Care Ltd

Thank you for your wonderful feedback regarding the care provided to your mother. We are proud to hear that our staff have demonstrated such dedication, professionalism, and innovation in their approach. At Avid Care, we strive to maintain the highest standards of service, and your recognition of our efforts is truly appreciated. We are committed to continuing our excellent service and support for your family. And once again, thank you for submitting a review about our care service.

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Review from Czarina N (Wife of Client) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's day and night carers are giving very good patient care. They are
polite and kind. They show respect and are thorough in caring for my husband. They make sure that my husband is comfortable. They are also punctual.

Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd

Thank you for providing us feedback, we really value your time. We are pleased to hear that the carers are maintaining timekeeping and care is given with respect and dignity. It's important that carers understand personalised care plan and are aware of your husband's needs. We are glad to hear that they are looking after your husband with kindness. Your feedback will encourage and motivate the team to continue to deliver the high standard of care.

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Review from D K (Daughter of Client) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both the carers are such good carers. They really listened to us regarding how we wanted Dad to be cared for. Both very kind people.
We would like to thank all staff and carers who have lovingly taken care of my dad.

Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd

Thank you for the positive feedback and we are pleased to hear that the carers are kind, caring and providing good care to your father. Avid Care staff are trained to deliver person-centred care with respect and maintain professionalism all the time. We are very grateful for your time as this will motivate our carers. Once again, thank you very much.

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Review from Mark B (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers, very polite and courteous and very professional at all times. Always on time and all my father’s needs are attended to a very high standard. Communication with my father is also good and they don’t leave until he is happy and content.

Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd

Thank you very much for your time in providing us the positive feedback for carers who are caring and respectful. We are very grateful that carers are meeting your father's needs and staying till he is comfortable. We will share this feedback with carers to keep them motivated and continue to deliver high-standard care. Once again thank you so much for your time.

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Review from J Y (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care service is always amazing, they spend a lot of time with my father, providing him with all his care and needs in the best way. They also communicate with me about him and how he is doing. My father is very happy with the service he is getting, my family and I are very satisfied that he is receiving
care from this service.

Reply from Sheri-An Sassoa, Registered Manager at Avid Care Ltd

Dear Sir, thank you for your time in providing us with positive feedback. We are pleased to hear that carers are providing good care to your father. Avid Care ensures that all carers are highly trained and deliver high-standard care. We will share your feedback with our carers which will motivate them and encourage them to continue support service users. Thank you for your feedback.

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Review from Mehul S (Son of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two members of staff were the best carers we could have hoped for, my father was ably guided by another staff member. Since being released in early January with a brain tumour, the two carers looked after my father attentively and were very responsive to his needs. They mingled well with the family
and surroundings. We could not have asked for better carers.

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Review from M M (Daughter of Client) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two staff members are our regular carers and also sometimes another staff member. They are very respectful in their treatment of my father and are very friendly and kind. They are flexible too if we sometimes need different times around my father’s radiotherapy treatment. We all like them, as does our
dog too.

Reply from Sheri-An Sassoa at Avid Care Ltd

Thank you for your time in providing our team a positive review. We are very pleased that the carers are delivering the care with respect and dignity. At Avid care, we are really emphasising on person centered care which suits individuals and we understand the importance of being on time as well as being flexible. Your feedback keeps carers motivated and encouraged. Once again thank you for this review.

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Review from Ameet P (Son of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from the carers. Very cooperative and always happy to help and assist my father's daily needs.
Would recommend both the regular carers as they are both friendly, professional and always punctual.

Reply from Sheri-An Sassoa at Avid Care Ltd

Thank you for your time in providing feedback for both carers. We are pleased that we are able to meet your father's needs and carers are showing professionalism, timekeeping and assisting your father. At Avid Care, we really focus on maintaining high standards and training. We will share this feedback with carers to appreciate their hard work and keep them motivated and encouraged. Once again very grateful for your feedback.

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Review from H O (Daughter of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two members of staff in particular have been invaluable in providing assistance and care for my elderly ailing mother. They interact with her, cheer her up and keep her engaged. They encourage her to eat, keep her hydrated and listen to her needs. I would recommend working with this team, especially
for double-up shifts and personal care and assistance with medication.

Reply from Sheri-An, Registered Manager at Avid Care Ltd

Thank you for your precious time in providing us positive feedback which is very valuable for our team. We are pleased that the carers are attentive and caring and looking after your mother. At Avid care, we really focused on carer's training and delivering high-quality care and we are glad to hear that we meet your expectations. We will share your feedback with the team, this will encourage and motivate them to continue delivering quality care. Once again we appreciate your feedback.

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Review from Graham F (Nephew of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avid has consistently performed its duties to a high standard and have looked after my 92-year-old aunt who is bedridden. Despite her being in and out of hospital I am always kept up to date. Thank you.

Reply from Sheri Sassoa, Registered Manager at Avid Care Ltd

Thank you very much for taking the time to review our service. It is great to hear the good work being delivered in the field. This will motivate and encourage our carers to continue deliver the high standard care. At Avid Care, we are passionate about delivering high-quality care and pleased to hear that you have experienced this. Once again we are thankful for your time.

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Review from J H (Son of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After several years unsatisfactory service from two care providers - one of which had the contract terminated by the council - Avid was appointed.
I live abroad, so had to make arrangements accordingly. In my dealings with the management, I found them: responsive; pleasant; and professional.
Unfortunately,
my mother passed away only a few days into the contract. However, I called her after the first visit, and she was so happy and relieved to finally have a carer that was: punctual; caring; and respectful.
She also felt safe, and that she could enjoy a chat with her carer.
So, while I can only speak from a very short period of experience, my mother was happy and I found them professional to deal with.

Reply from Zahra Ali, Registered Manager at Avid Care Ltd

Dear sir, thank you for your time in providing feedback. We are sorry to hear your loss and our condolences to you. We are pleased that our company and carers were able to provide the care required and you and your mother were happy with their professionalism, approach, and care delivered with dignity and respect. At Avid Care, we really invest in carers' training and well-being and main importance to provide high standard of care. We really appreciate your time to provide us this feedback which will motivate and encourage our carers. We have an appraisal process and we also reward our carers for delivering excellent care. Once again, we are thankful for your time and pleased to hear that your mum was in safe hands.

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Review from Devendra P (Son of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wish to say a massive thank you to two members of staff in particular for a super service that they provided to my father at a time of need. They both looked after my father like he was their own. The level of service they provided was 100% perfect and always on time, they never hesitated to
stay a little longer if Dad ever needed extra help. We as a family cannot thank them enough and from the bottom of our heart wish to say a massive thank you to them. Would not hesitate to use Avid services again without fail. Thank you.

Reply from Sheri-An, Registered Manager at Avid Care Ltd

Dear sir, we are pleased to hear that you are happy with the level of support received from carer for your father. We are pleased to hear that carers are not rushing but taking your father's needs into consideration, they are caring and maintaining timekeeping. At Avid Care we really promote time keeping and delivering high-standard quality care. We will share this positive feedback to our carers to keep them motivated and encouraged to continue deliver good care. Once again we are very grateful for your time and review

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Review from Barbara C (Wife of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the two carers looking after my seriously ill husband.
They do not rush and are very calm and patient.
I trust them completely and they are always cheerful and helpful.

Reply from Zahra Ali, Registered Manager at Avid Care Ltd

Thank you for your time in submitting the reviews and providing positive feedback for the carers. We are pleased that our carers are showing dedication towards the care of your husband, they are caring with respect and dignity and not rushing. At Avid Care, the carers are well-trained and your feedback will encourage them to continue providing good care to all our service user. Once again thank you for your time.

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Review from Raj L (Son of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two members of staff in particular have been fantastic with my father and are so very sweet. They are alert and extremely tentative. They are both always on time and are aware of my father's needs and support him with every one of them. Thank you both for all you do.

Reply from Sheri-An, Registered Manager at Avid Care Ltd

Dear sir, thank you for your time in providing feedback to our carers. We are pleased to hear that they are kind and caring and attentive to your father's needs. At Avid Care, we encourage all carers to maintain the timekeeping and provide person-centred care. We will share the feedback to our carers which will motivate and encourage them to continue deliver high-standard care. We really value your time and thank you for review.

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Review from K P (Niece of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer has been nothing but a kind caring soul, he is a credit to your company. It's evident he is in this role because he cares for what he does and takes pride! Also would like to point out the respect he provides to my uncle this is very rare to see.
Thank you!

Reply from Zahra Ali, Registered Manager at Avid Care Ltd

Thank you for your time submitting the review and providing positive feedback for the carer, you are absolutely right care should be given with kindness and respect and we are pleased that our carer has met the expectations. We will provide this feedback to our carers to keep them motivated and encouraged so they can continue providing excellent care to our service users. Once again thank you so much for your time.

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Review from K V (Son of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On the first day, the carers came with their manager who explained everything, very professionally. Thank you. The 2 carers, she is fantastic and he is very good too, how they care for my father, great help for the family, this is only a week though, I am sure the standards will not go down but up,
overall is very good. Thank you very much.

Reply from Zahra Ali, Registered Manager at Avid Care Ltd

Dear sir,
Thank you for the feedback and time. We are very pleased to receive this feedback and also happy to maintain this high standard of delivering care. At Avid Care we take pride in providing excellent carer training and being able to support families. We will share his feedback with our staff who supported your loved ones.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Avid Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Avid Care Ltd is calculated as follows: ( (253 Excellents x 5) + (19 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 282 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Avid Care Ltd is based on 50 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (3)

Shirin Mariyam

Shirin Mariyam Reji

Job Title: Care coordinator

Joined: 2024

Shirin is very experienced, kind and caring. She is a care coordinator, works closely with families and carers and takes pride in care delivery. She ensures the needs are met and carers are delivering person-centred care.


Shirin is very charming, and lovely and has listening ears.

Upesh

Upesh Patel

Job Title: Director

Joined: 2023

Upesh has great skill and knowledge in the caring field, he is very passionate about maintaining a high standard of care and maintaining CQC regulations.

Iqra

Iqra Hussein

Job Title: Field Assessor

Joined: 2024

Iqra is very experienced, kind and caring. She is a Field Assessor, works closely with families and carers and takes pride in care delivery. She ensures the needs are met and carers are delivering person-centred care.


Iqra is very charming, and lovely and has listening ears.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Avid Care Ltd to verify any information. View our terms and conditions. Avid Care Ltd has an Enhanced Service - more info.