Right at Home (Nottingham North)

The communication with the office and management team is excellent. The team is supportive, responsive and easy to talk to whenever we have a question.

A wonderful, accomodating and flexible homecare service provider. All staff including management, office and care workers have a good balance of friendliness and professionalism and are very compassionate and caring. I have full trust in the care workers coming into our home, they are cheerful and respectful and my Mum is always treated with absolute dignity and kindness. I would definitely recommend.

All the 10 carers are nice people, interested and interesting. They keep the house tidy, cook for me and feed. They do shopping as required. Nothing is too much trouble.

I have care provided by Right at Home, the carers are fabulous, and they can't do enough for me. The office team are very proactive to my needs, and when I call up, they know how to help me. Can't recommend the service enough.

Mum came out of hospital worse than she went in. I was not impressed by her standard of care there. With the help of the Right At Home Carers she is now improving day by day.

Companionship, making her quality of life so much better! Couldn't have asked for more

After initial teething problems all of our dealings with Right at Home have been very good. Our regular carers for Mum are all very nice and happy to help with whatever we have asked them to do. Right at Home have always tried to accommodate my mum's needs whatever they have been.

Very good service. Caring staff, consistent, few staff changes. Flexible. Well run.

The staff that care for my mum is excellent, and peace of mind for me. When mum has been in and out hospital at the drop of a hat. They kept changing her care plan without questions they have been amazing. Office staff and the carers.

We're very grateful for the support they provide and would happily recommend them to families looking for help caring for an elderly loved one.

RAH support has gradually increased over the last 30 months and the management team has worked in close partnership with us to really understand what support we want, going to great lengths to match suitable caregivers with mum and dad and we have an ongoing dialogue to make sure things work smoothly. They provide personalised, kind, patient, professional, respectful and excellent care, enabling mum and dad to be as independent as possible whilst keeping them safe, well, clean and nourished, so we could step back and be daughters again, not carers - and RAH are part of our family now, thank you.

My Dad has care visits twice a day to help my Mum with the daily tasks such as bathing, and changing bedsheets etc. From day one, the care was completely different from the other two care companies we have used previously, where Dad was just a number. They wanted to know all about my Dad as a person - his hobbies and interests - which meant the carers always have something to chat to Mum and Dad about. It feels like Dad is truly cared about by everyone that visits him, and by the management team. They have done everything they can to learn about Dad's additional requirements and his Parkinson's-specific symptoms. They also go the extra mile sharing time schedules so Mum and Dad know exactly when they will be visiting each day. A very well managed and organised, and really caring company, I couldn't recommend them highly enough.

Especial thank you to Paula who was faced with an extremely unpleasant emergency situation when she discovered me covered in blood and bleeding heavily from my wound and nose. Not what she was expecting. I could not have coped without her, and her other visits. Ruth

The team don't just support the service users but the whole family. X

This company looked after my aunty during the day whilst I was at work, and I couldn't be more grateful. She told me the staff were kind, caring, and made her feel well looked after. They were very professional and attentive to her needs, which gave me great peace of mind knowing she was in safe hands. I would highly recommend their services

I have already submitted a review of this company due to the amount of repetitive issues being located. Many chances were given and I was willing them to succeed. However, issues and concerns were still being located, with poor responses from some of the managerial team, which was very disappointing. Needless to say the correct decision was made to replace Right at Home Nottingham North as they did not change. I still stand by my opinion that there were some good carers that came, though there are clear failings that need resolve and better monitoring. This was a 3 at best on my last review. However, due to failing again, I would give them a 2 in the hope of improvement.

The standard of care received by my sister was exceptional. The staff made sure all if her needs were met. Over the course of one week two different carers were assigned to her. They were both friendly and competent, going above and beyond my expectations. I will definitely be using them again and highly recommend this company to other families who have caring needs

So pleased we did. My Mum, who has dementia, has received and continues to receive the best care, delivered by some amazing carers. She is happy to see them and enjoys their visits. Believe me, if that wasn't the case, she would let me know; there would be signs!

I can access carer notes to see what Mum has eaten, that medication has been administered without problems and how she seems in herself. Any concerns are raised with me immediately. Managers are always available and approachable and go out of their way to accommodate any last-minute requests. Not the cheapest, not the most expensive, but they provide a great service and most importantly, my Mum is happy. Would highly recommend.

Never consider taking live in care or Carers. Managers not supportive. Poor delivery of care. Carers not giving training standards. Poor quality of care. Carers on the phone no interaction with client. Cost for live in care very high.

One big thank you to everyone involved in looking after my mum at Right at Home North, I've tried 3 other agencies in the past but this one is by far the best! To be able to go away for a break from looking after my mum and knowing she is happy and cared for to a high standard is so important to me. Thank you.