SureCare (North Herts & Stevenage)

Ritu and her team have been providing excellent care for my father for about 2 years now. Gosh I can't believe it's been that long! He has complex needs from a medical perspective, is fairly immobile and due to dementia, is not the easiest chap to deal with but they take wonderful care of him and his beloved pooch. He has grown to love the entire care team and looks forward to seeing them 4 times a day. They have enabled him to stay in his own home, with his pets which I know is what he wants. Huge thank you from the Wardle family. Cannot rate highly enough!

Ritu your service is excellent sue looks forward to her 2 weekly visits and throughaly enjoys the assistance and conversations both your members of staff give her they really break up her week many thanks

The carers are very efficient and always on time. They are friendly and considerate of my mother's needs. They monitor my mother's health and well-being. Having the app is very helpful. It allows me to see the activity each day

Thank you

My mother has been looked after by Sure Care Staff for a number of years. I find the care provided is outstanding and couldn't have wished for anything better. It has given my brother and I peace of mind knowing that mum is being well cared for every morning. They are totally reliable, always punctual, and have established a consistent routine for getting mum up in the morning. She is treated with dignity, the carers always respect her wishes, they take their time and mum is never rushed. I truly feel there is a proper partnership with high levels of communication using the app for daily reports, together with text messages used for specific concerns or needs. I have total confidence in the team and in the management, they have never failed us. More importantly, our mother who has dementia and will shortly be 92 years old is very happy being cared for by Sure Care staff.

Sure care (North Herts/Stevenage provide excellent care to my elderly Mother who has dementia. Their support to her has enabled her to remain independent and living in her own home. All the team go above and beyond what would be expected of them. There has been consistency of the team which means they know what she needs and her preferences. She also knows them. They also interact with her family members so there is always good communication. I would highly recommend this care service

Thank you for the support you are giving to mum. It is making a real difference to us all.

A very big thank you to SureCare for the kind, polite and sensitive care shown to towards our mother during her final weeks. We would have no hesitation in recommending them.

My son was fairly poorly when they arrived this morning. They helped to get him up so that he could attend the out of hours gp service at the hospital. They came with us to the hospital and collected his prescription so that he could start his antibiotics. We are incredibly grateful for all the help provided. Surecare you are totally amazing. Thank you so much.

My family and I were extremely impressed by every carer who came to visit my mother in the last week of her life. They all showed so much kindness and empathy to all of our family at a difficult time. They always arrived on time and came and left quietly. I know it was the period over Christmas but every time they visited they always appeared with a smile on their face and were unobtrusive. My mum had never wanted carers before but she never once complained about them and always praised them highly to us. We honestly would recommend Sure care to anyone in need of help and would like to thank everyone involved in Mums care

Sure care have been an absolute godsend. They have helped so much. They are incredible with their care delivery and every single staff member I have met are, kind, caring, compassionate, empathetic, fun thorough and professional. They are always happy to go the extra mile! Always! The management team have been exceptional also, they help when needed in emergencies in regard to rotas, they have made changes when needed, even when they themselves may be under pressure and they have always met the needs and requirements of the service user I am next of kin for. They always find a solution. They have also supported me by listening when finding things difficult and always offered extra support where they can! They are trustworthy and I know that the job will always be done and to an exceptional standard! Having sure care support me has changed mine, along with the service users life tremendously. Wonderful care company!!! We couldn't be happier.

I was very nervous and apprehensive to leave my mother while I went away as because of her lack of speech I was worried she would be misunderstood however Surecare put my mind at ease by providing excellent care and support with dementia friendly carers. The management and care staff where warm and kind, polite and courteous always on time and very informative. The app gave me great peace of mind with regular updates and photos I knew my mother was safe and well I would highly recommend them to anyone looking for an amazing care experience. Thank you to all at Surecare.

We can't thank the carers enough for their PATIENCE and kindness throughout their visits. My mum wasn't too keen on the idea of carers at the start, but they were all so kind and helpful that instantly she looked forward to their visits and didn't want them to leave! They gave us peace of mind and kept her clean and comfortable and we really appreciate everything they did.

A big thank you to the carers, as my mum calls them 'Her wonderful girls'. Thank you all so much for giving my Mum such wonderful care.

The staff and their team of carers have been excellent. My Mum's health has deteriorated rapidly, & they have gone out of their way to arrange & adapt care visits accordingly. All the carers are lovely, the app logging care visits is brilliant, & has given us all peace of mind during an extremely stressful time. I highly recommend them.

Surecare ladies treat my Mum with great kindness and respect, they are happy and friendly and do their best to interact with Mum. They keep us updated after every visit which is really helpful. Their timekeeping is excellent, we can always rely on them to visit on time. Special treats at Christmas and on her birthday especially appreciated. Keep up the good work.

From mid-March I had SureCare caring for me following a major injury to my arm and shoulder that left me unable to care for myself. The manager and two of her staff came to visit me daily for 9 months. They took care of my daily personal hygiene regime. I was more than happy with the service provided. They were professional and very caring and helped me to regain my confidence and ability to help myself. I can't thank them enough and will always recommend them wholeheartedly.

SureCare enabled my Dad to live in his own home and have his own independence. He has ever-changing needs and the team goes above and beyond to accommodate these changes. They keep me up to date with what's happening day to day via the app.

My mother suffered a major injury to her arm and shoulder in mid-March. She was obviously affected by this injury, but also on a personal and mental level regarding conducting basic personal hygiene and personal care. SureCare came out and assessed her immediately and put in place a usable care plan which took care of her needs and suited the necessary requirements. During this time, they gave her the confidence to help herself and just being there to help additionally if necessary. I will always be thankful to them for providing this personal service and will highly recommend them if anyone considers using them in the future.

I am happy to say I am more than pleased with the care I am receiving.