Care at Home Group Cheshire West and Wirral

My husband received care after being discharged from hospital. After initial assessment with an extremely nice person he was assigned 2 carers 2 times per day. They were very attentive to my husband's needs and we found them very kind and caring.

My experience of Care at Home Group has always been very positive. My young son has complex and challenging needs, so having someone else to take care of him outside of myself or his specialist school was anxiety-inducing, to say the least. From the moment I met the complex registered manager at my home, I felt at ease. She is very professional, understanding and caring. I have also had the pleasure of talking with the RGN nurse on telephone conversations and she is exactly the same. They are both a credit to Care at Home Group. In a world where getting the appropriate care and support for your SEN child is a long, hard, and exhausting battle, this has been the light. I know that the carers, three in particular are going to meet all of my son's needs. They reassure me that they will do their utmost to accommodate us and they absolutely have. They are a great support and provided us with a lifeline. I will continue to use their service and have no hesitation in recommending Care at Home Group.

Excellent communication between carers and service user. Also communication app very useful for family.

My dad required homecare after discharge from hospital. Used Care At Home Group Wirral and I have to say how fantastic the service was. Care was arranged extremely quickly and the member of staff who did the assessment was very professional and friendly and made us feel at ease. They identified what my dad required and sent first carers in that evening. Dad needed 2 carers for each visit and couldn’t praise them enough. The carers were excellent and helped us through a very difficult time. They were respectful, knowledgeable and made Dad laugh. I would definitely recommend this company to anyone looking for at home care.

Care at Home Group Complex has looked after me since August 2023. I receive care every day for 10 hours a day and 95% of the time I receive my allocated hours. The other 5% covers sickness of staff and travel time for staff due to public transport, weather and road works. Which is explained and expected. Overall, my experience with the company has been positive. This service gives me a new lease on life and the support I need to achieve new goals and maintain a good quality of life. The support staff I have in are supportive, kind, and caring and nothing ever is too much trouble. With having no family and no support network the support staff that are regularly here on my package help with my pets as I am unable to do this myself which I appreciate as they are all I have. The management that was in the office when I first came over to this service is no longer here but the management that we currently have are reaching expectations and trying to improve this service.

Concerns are disregarded by the registered manager. The majority of the carers are good, but management is dreadful. Look elsewhere. We use another Wirral care company who are excellent and we will be sticking with them for all our calls from now on.

Do not use! The carers themselves have been very nice and hardworking, however, the organisation has been horrendous which has caused my parents nothing but stress. I tried to contact the manager but she has left apparently, I spoke with the new care manager who wasn’t remotely interested and terminated the call rather than trying to address the issues.

Visits missed, carers standing around doing nothing. Not what we expect.

From day one the care was very hit-and-miss. Calls were missed meaning my 95-year-old father would go 14-plus hours without food/drink. I wouldn’t have been informed this had happened but found out by chance. One day a carer missed my father’s lunchtime call but logged onto the app and wrote that she was with my father, she wasn’t, I was! This was a complete false entry. The carer was relying on the fact my father wouldn’t remember. I was shocked someone could be so deceitful and callous. How many times has she done this? I contacted the office to report this but they didn’t seem to think it was a problem. Communication is terrible, staff don’t seem to have any information on the person they’re visiting. Tablets left out despite being reminded he has to be watched taking them. They promise calls at certain times but very rarely kept to, not missed by half an hour but by over 3 hours. Sometimes staff would visit at 9.30 give breakfast, and come back at 11.30 for lunch call! This company is chaotic and badly run.

My mother-in-law has been with Care at Home for quite a while now, the staff and carers are lovely. There is however a massive communication problem as a lot of Carers (usually the evening staff) cannot speak clear English. My Mother-in-law went into hospital before Christmas (prior to this we were looking to change companies due to late calls), on discharge we were told we were having Care at Home again. She is on maximum care now as she is blind, has no mobility and has severe arthritis, plus a catheter, I’ve explained so many times in the past that she can’t be left more than 4-5 hours between calls due to the catheter becoming full. They’ve listened, understood but she’s left again and again. Tonight for example she was left from 12.30 pm until 7.50 pm! Disgraceful, no dinner, catheter full to the brim and my mother-in-law in tears, she is 91 next month. If this company hasn’t got the staff to do the calls don’t take on the contract it’s simple!

Today, 10th May, the 2 carers, as well as their usual high standard of care for my husband, were able to solve a difficult technical issue that I had, thank you “Team”.

My friend has recently started care with yourselves and the difference this has made to his life is amazing, I have never seen him look so happy. His wife is relaxed and starting to enjoy having the help as it was a massive step for them all. Thank you so much for showing that home care can be amazing.

After trying to care for my wife, her condition and my health I found I could not manage safely to care for her at certain times. We were referred to Care at Home Group Cheshire West and Wirral in June 2021. The team there have been fantastic, my wife needs four calls per day from two carers. The staff are compassionate, dedicated and well trained which sums up the phrase of Care at Home. Nothing is too much trouble and recently we had a situation at home where we needed help unexpectedly, after speaking to one of the managers the worrying situation was soon resolved, I had a phone call within the hour to say everything was sorted. The carers are fantastic, friendly and supportive and have a laugh and chat, I can't praise or thank them enough. That's from the hard-working carers on the ground right up to the office management team. Thank you one and all.