Fayshacare

Unit 2 Dolphin Yard, Queens Street, Gravesend DA12 2EE
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8.4 8 Reviews
  • Fayshacare, Gravesend
Faysha is a home care company that delivers tailored care packages with a person-centred approach.

The team offer a wide range of services from full live-in home care to companionship, shopping errands, community socialisation and medication assistance, and can deliver sensitive palliative care.

Deciding to receive home care or have a carer look after a loved one can be extremely difficult. Faysha understands that it can be a significant adjustment receiving a carer into the home and it can cause mixed emotions.

The team’s goal is to alleviate any concerns and provide the necessary care when it is needed.

Faysha's caregivers are selected for their warmth and personality in addition to their skills and qualifications. The needs of the individual are paramount, and care and comfort is delivered with grace and discretion.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Good to Know

Owner

  • Faysha Ltd

Person in charge

  • Faith Munatsi (Manager)

Fayshacare Reviews (8)

8.4

Fayshacare has a Review Score of 8.4 (8.409) out of 10, based on 2 reviews in the last 2 years.
Over all time Fayshacare has 8 reviews.

Overall Experience
  • 6
  • 2
  • 0
  • 0
  • 0
Date Published
  • 8
  • 0
  • 0
  • 2
  • 6
Reviewer Connection to Fayshacare
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 8, showing 1-8
Review from Doreen S (Mother of Client) published on 17 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Fayshacare team came to look after my son for me while I had a respite holiday. They were very helpful in getting him up and making sure he had his meals etc. Would definitely recommend them and ask for their assistance again if needed.
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Review from R Z (Daughter of Client) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am incredibly grateful for the outstanding care provided by Faysha Care. Their commitment to my mother’s well-being was evident when they went above and beyond, staying with her even after their scheduled visit time. The dedication and compassion displayed by the caregivers were truly exceptional.
It’s not just about the quality of care they provide but the genuine concern they show for their clients. I highly recommend Faysha Care for their exemplary service and heartfelt commitment to their clients’ needs.
Reply from Faith Munatsi, Manager at Fayshacare

Thank you so much, at Faysha we always aim to provide quality care.

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Review from M B (Daughter of Client) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It means a great deal to know that Mum is being well looked after and is safe.
Reply from Faith Munatsi, Manager at Fayshacare

Thank you so much. It's always a pleasure looking after Mom.

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Review from C C (Son-in-law of Client) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided (24/7 live-in care) is exactly how it was described. Nice lovely people with a very caring disposition - 100% dedication.
Reply from Faith Munatsi, Manager at Fayshacare

Thank you very much for the review. Its a pleasure looking after your mother-in-law.

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Review from Y H (Son of Client) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service. Very flexible and accommodating to the needs of my mother. Easy to communicate with, they took on board individual needs. Lovely staff and good company. Made life easier for my mum and took away some of the stresses of everyday life, great service. Thanks
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Review from L H (Daughter of Client) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A carer came to look after my dad and provided live in care. She cooked, cleaned, medicated, gave companionship and looked after his personal care. My dad was bedbound but she was able to get him up everyday. I have nothing but gratitude to her as she treated my dad as her own. She was an excellent
cook, cooking fresh daily meals and went to the effort of learning how to cook my dad's favourite meals. She was very kind and provided first-class care to my dad and made him very happy. I highly recommend the care services and vouch for the high standard they set for their carers. I'm so grateful that my dad had his carer's care. She has my deepest thanks. I'll never forget the care, support and kindness she gave to my dad.
Reply from Faith Munatsi, Manager at Fayshacare

Thank you so much for your feedback. We are glad to hear that our team's performance exceeded your expectations and we will make sure that your father's carer will receive the recognition she deserves. Many thanks once again.

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Review from P G (Granddaughter of Client) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers from Fayshacare are very professional. They always looked after my grandfather well, always went an extra mile in providing the care. The care manager always checked on us to ensure that we were happy with the work and she conducted some home visits at times to ensure that her team were delivering
quality services.
Reply from Faith Munatsi, Manager at Fayshacare

Thank you so much for the lovely feedback. It was a pleasure looking after your grandfather.

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Review from J S (Son of Client) published on 10 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
They’re a great company with amazing carers who are really passionate about their job, understanding and they did a lot to accommodate us. I can’t fault them on anything. I highly recommend them.
Reply from Faith Munatsi, Manager at Fayshacare

Thank you so much for your feedback. Its always a pleasure providing care to your dad.

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Current Review Score: 8.4 (8.409)

Overview of Review Score

The Review Score of 8.4 (8.409) out of 10 for Fayshacare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.909 for Fayshacare is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Fayshacare is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

The

The Team

Job Title: carers

Well trained , DBs checked , staff who focus on delivering Quality

Frequently Asked Questions about Fayshacare

What Type of Services does Fayshacare offer?

Fayshacare offers Home Care.

How many Carers does Fayshacare employ?

Fayshacare employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Fayshacare to verify any information. View our terms and conditions. Fayshacare has an Enhanced Service - more info.