Heritage Healthcare (Bristol)

Town Square Office 2B, Willow Brook Centre, Bradley Stoke, Bristol BS32 8FB
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9.8 20 Reviews
  • Heritage Healthcare (Bristol), Bristol
Based in Bristol, Heritage Healthcare provides reliable and high quality home care services to the local community.

The team pride themselves on providing care that really makes a difference and places people at the heart of practice. Before any care provision begins, the team spend time with the person requiring care and their loved ones so they are able to learn about them, what they are looking for through care, and any preferences they have. This ensures they are able to design a care plan and assign a care team that is ideally suited to their specific requirements.

With a wealth of experience, the team of care professionals are able to cater for a wide range of needs. From companionship, help around the house, companionship and help with social engagements, to full-time live-in care, they are on hand to support people's independence, allowing them to live independently, continue living in their own homes, and live each day as happily as possible.
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Care Provided by Heritage Healthcare (Bristol)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34
  • Weekly Live-in Care Fees: from £214.28

Available on request

These prices are only a guideline, please contact Heritage Healthcare (Bristol) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Hazel Godsall (Director & Registered Care Manager)

Heritage Healthcare (Bristol) Reviews (20)

9.8

Heritage Healthcare (Bristol) has a Review Score of 9.8 (9.840) out of 10, based on 16 reviews in the last 2 years.
Over all time Heritage Healthcare (Bristol) has 20 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heritage Healthcare (Bristol)
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Total of 20, showing 1-20
Review from S W (Client) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are accommodating and helpful, assisting my daily needs. Good time keeping and arrive promptly. I have no complaints as they are friendly and take care of my needs very well.
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
Thank you for taking the trouble to provide your feedback which we have passed on to our care staff. If there is anything we can do to improve the service from the management team we would encourage…read more
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Review from Rose B (Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I took a long time to investigate various care providers. Having chosen Heritage I have to congratulate the manager as the whole process has been smooth and reassuring. No-one thinks they will need care at home, but I needed to accept that the time had come to have support with some personal care and
home support.
From my initial discussion with the manager to now having carers visiting for the last month, I couldn't be happier. The carers are brilliant, they are so friendly and helpful, making me feel comfortable in a difficult situation. The carers are engaging and genuinely interested in making sure I have everything I need. I would highly recommend Heritage, the manager and a particular member of staff listened to what I wanted and accomadated accordingly. Thanks ladies, mornings are much easier now.
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
Thanks for your wonderful feedback which we have passed on to the staff. We really appreciate you taking the time to tell us about your experience of our service.
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Review from G M (Client) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am an elderly carer for my wife, who has memory problems. We downsized a few years ago and now live in a comfortable house with a beautiful garden. Whilst we can, we intend to keep our independence and rely on the weekly cleaning service to maintain the high standards we enjoy.
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
Thank you for your 5 star review which we greatly appreciate.
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Review from Jenny M (Daughter of Client) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care team as a whole are all very caring and friendly. Mum gets on very well with them.
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
Thank you very much for your feedback which is greatly appreciated. It is such a pleasure to care for Mum who has such a great sense of humour! We will pass on your comments to the care staff who…read more
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Review from Justine B (Client) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heritage Care have been fantastic, I cannot fault them. The carers are friendly, caring and always turn up on time and go over and above what I expected. I cannot recommend them highly enough. My mum is 92 and suffering with dementia so it was really important to me that she had nice carers, and I
couldn't have asked for better. Right from my initial phone call to Heritage the lady on the phone was so kind and understanding to my enquiry and first impressions are so important when looking for care for a loved one. We then had an assessment and the lady that came out was so kind and considerate to mum and the assessment was so thorough which is exactly what I was looking for. Then when the carers started and were lovely to mum I felt really relaxed that she was being looked after as I would look after her. It has taken a huge pressure off me knowing mum is so well cared for. I would definitely recommend Heritage.
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
Thank you so much for sharing your feedback which will be reassuring to those seeking care for their loved ones living with dementia. It is a real pleasure to be helping to support Mum and the carers…read more
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Review from R H (Wife of Client) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Heritage Healthcare Bristol daily provided friendly assistance to my husband. All his carers were sociable and treated him with great respect and dignity, as well as providing us with information regarding his condition. They were adaptable and considerate to both of us and the organisation was efficient,
kind and sympathetic at all times. The management provided me with much support at a very stressful time.
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
Thank you so much for kindly sharing your feedback at this very sad time for you and your family. We really appreciate this and it means a lot to our staff.
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Review from Mike P (Friend of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I must say this homecare service have been excellent to deal with. The managers are always at the end of a phone to answer any questions or sort any changes you may need. They seem to fit the carer with the client and yes this may take a couple of changes but once the fit is found it all works extremely
well. Our experience has been excellent.
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
Thank you so much for taking the time to provide your feedback. We really appreciate this. The staff have built a really good relationship with the clients and enjoy the daily banter with husband and…read more
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Review from M H (Wife of Client) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
He has had carers since August, after discharge from hospital following a stroke. We cannot fault his care at all. All of the carers are friendly and professional and give excellent care.
We would happily recommend Heritage to anyone looking for home care.
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
Thank you so much for taking the time to provide your feedback which means a lot to our care staff. They have really enjoyed helping to support your husband and it is great to see the progress he has…read more
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Review from Sharifa N (Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very pleased with the service I received from Heritage Healthcare, Bristol.
I came out of hospital and needed assistance almost immediately. This was provided quickly, despite the short notice that was given.
Prior to the help being given, I was asked what sort of help I needed and what my
preferences were. At the beginning of each week, I was sent a schedule of dates and times of the carer who was coming and her name.
All the ladies who came to help me were of a pleasant disposition and put me at ease whilst going about their duties. They were friendly, yet professional. I looked forward to them coming, as they brightened the day and started me off on the right foot.
I would have no hesitation in recommending the company. Indeed, I have already done so when speaking to friends.
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Review from Roger B (Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise Heritage enough. All the team are very courteous, helpful, and I am very happy with the care provided.
My wife recently had a hip replacement and was not able to drive, my carer was able to take me to medical appointments that had been previously booked which I am very grateful for.
I
will gladly recommend Heritage to anyone.
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
Thank you for kindly providing your feedback. We are glad to have been of assistance whilst your wife is recovering from her surgery.
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Review from Alison M (Client) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very excellent staff, have a lovely team, having a smile all the time.
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
Thank you for your kind words which have been passed on to our staff. We appreciate you having taken the time to provide your feedback.
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Review from Aaron H (Son of Client) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heritage Healthcare - well I can't praise these guys enough for all the help and care they have given my father and support to myself.
My father is very challenging and the carers and the manager are very professional and extremely good at what they do. We have tried different care companies and Heritage
goes far and beyond, if there have been any niggles the manager will do everything she can to rectify them. I can't say enough about this company and rate them. I'm very grateful for everything
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
Thank you for the lovely feedback which I will pass on to the carers. They do appreciate all the support you give them to enable them to provide the best care for Dad.
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Review from M L (Client) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All home visits have been excellent. Everything has been so good. Thank you.
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
We really appreciate you taking the time to give us a review. Thank you.
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Review from Barbara W (Client) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love seeing my carers, we have fun while getting on with what they come for - to help me have a bath, i.e. to get in and out of it! We chat (with the help of a whiteboard). They are all wonderful and patient when I haven’t understood.
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
Thank you for your kind feedback and taking the time to complete it. Our carers have gained in confidence as they have learnt how to communicate with you so thank you for the help you have given them!
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Review from L F (Granddaughter of Client) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly, helpful care staff and management team. We switched to Heritage Care in December and we are happy with the service and care provided and my gran seems very happy with the care staff who go in to her. They definitely take the pressure off of us and we feel comfortable knowing Gran is under
their care.
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
We really appreciate that you have taken the time to provide your feedback which will be passed on to our care staff. I know that they have built a strong relationship with Gran and really enjoy their…read more
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Review from P N (Client) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with Heritage Healthcare. The carers are all very pleasant, have good conversations with them all. All very efficient as well. Cannot imagine any improvement. Management very hard driven, often carrying out carer roles.
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
Thank you so much for taking the time to provide your feedback which I will pass on to your team of carers. I know they have enjoyed many conversations with you as you have such wide-ranging…read more
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Review from G H (Daughter of Client) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father's package of care began when he was discharged from hospital in June and Dad was not happy to have carers at all and made no secret of it, so it was very challenging when the carers started coming. He was still very independent and didn't want help with personal care and chores in the house
so all the carers could do was mainly sit and make conversation with him. They did this for approximately 3-5 weeks until Dad went into hospital and passed away. It cannot be underestimated, the value of talking to someone and Heritage slowly built a rapport with him but respected his dignity until the end. They didn't force him to let them do personal care etc and as a nurse and daughter, I'll always be grateful.
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
Thank you so much for taking the time to send us your review at this very sad time for you. We will of course pass your comments on to the carers concerned.
We are so pleased that your father began…read more
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Review from J D (Daughter of Client) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the period that Heritage Healthcare (Bristol) provided care for my mother during her end-of-life illness, the manager of was very friendly, professional and supportive. Worked extremely hard, and went out of her way to make sure that high-quality individually-tailored care was provided. Two of
the care assistants were particularly good, one of whom was a complete angel who my mother warmed to greatly. I had full confidence that the manager would arrange the high-quality care that I wanted for my mother. Also that if something needed changing or a different care assistant needed, the manager would encourage feedback and ensure that the appropriate change was made. I would definitely recommend Heritage Healthcare (Bristol).
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
Thank you so much for taking the time to provide such positive feedback at this very sad time for you. I know the staff concerned felt it was such a privilege to meet your mother who showed such…read more
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Review from M S (Client) published on 20 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent team.
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
Thank you for taking the trouble to provide your feedback which we really appreciate. We are delighted that you are enjoying our service. It means so much to the care staff to know that you enjoy our…read more
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Review from K B (Client) published on 19 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The support workers are helping me to reach my rehab goals and I am happy with their service they are polite, helpful and vigilant. As I get stronger I am hoping to extend my hours with Heritage Healthcare (Bristol) and be able with their help to go further afield and gain more independence.
The only
issue I hold is that the communication of when sessions will be held is not great. However, the staff are lovely and that's the only problem in my opinion.
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)
Thank you so much for taking the time to give us your feedback. We have taken on board your comments regarding your schedule of visits and hope you feel that the new system is working better for you.…read more
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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Heritage Healthcare (Bristol) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for Heritage Healthcare (Bristol) is calculated as follows: ( (82 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 94 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Bristol) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Hazel

Hazel Godsall

Job Title: Managing Director Joined: 2021

Hazel Godsall, the Managing Director of Heritage Healthcare Bristol brings dedication and experience to the healthcare industry. With a background in the care industry and previous experience in accountancy, Hazel has gained a unique set of skills and expertise.


Motivated by an ardent commitment to making a difference in the lives of others, particularly in the realm of dementia care. Hazel understands the importance of providing exceptional care and support to individuals living with dementia, and constantly strives to exceed expectations in line with this commitment. Hazel completed a postgraduate certificate in Person-Centred Dementia Studies at Worcester University. Aiming to equip Heritage Healthcare Bristol with the necessary skills to deliver exemplary dementia care.


As the Managing Director of Heritage Healthcare Bristol, Hazel is dedicated to delivering exceptional care services that go above and beyond expectations, with a particular emphasis on individuals living with dementia. Helping to create a compassionate and supportive environment that prioritizes the well-being and dignity of everyone, placing special emphasis on person-centred dementia care.

Frequently Asked Questions about Heritage Healthcare (Bristol)

What Type of Services does Heritage Healthcare (Bristol) offer?

Heritage Healthcare (Bristol) offers Home Care.

How many Carers does Heritage Healthcare (Bristol) employ?

Heritage Healthcare (Bristol) employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Bristol) to verify any information. View our terms and conditions. Heritage Healthcare (Bristol) has an Enhanced Service - more info.