Heritage Healthcare (Bristol)

We engaged this care company to provide morning & evening care for our mother, since around June, & recently to add in some companionship visits in the mornings between breakfast & lunch time. The care team are very good. They are timely, polite, consistent in their checking mum does not need anything else before they leave, & they deliver a personalised service. My mum is very particular, & has OCD traits as well as memory loss, so the amount of checking & questioning she exhibits can be quite waring. The carers consistently demonstrate patience & kindness with their responses. They prompt & redirect mum when needed, & allow her to do the things she can manage independently. I am very impressed with the service & high standards of care they deliver. The only slightly disappointing thing was that the first carer mum met, was introduced as being her 'main carer', & over time mum sees this carer less & less often, but I am not sure why. All the carers, however, are very good! Thanks!

Thank you

I cannot thank the manager and all the carers enough, for looking after my father, enabling him to remain at home to the end, which is what he and my mother always wanted. From my experience I would highly recommend this company if looking for any home care.

The carers are accommodating and helpful, assisting my daily needs. Good time keeping and arrive promptly. I have no complaints as they are friendly and take care of my needs very well.

From my initial discussion with the manager to now having carers visiting for the last month, I couldn't be happier. The carers are brilliant, they are so friendly and helpful, making me feel comfortable in a difficult situation. The carers are engaging and genuinely interested in making sure I have everything I need. I would highly recommend Heritage, the manager and a particular member of staff listened to what I wanted and accomadated accordingly. Thanks ladies, mornings are much easier now.

I am an elderly carer for my wife, who has memory problems. We downsized a few years ago and now live in a comfortable house with a beautiful garden. Whilst we can, we intend to keep our independence and rely on the weekly cleaning service to maintain the high standards we enjoy.

The care team as a whole are all very caring and friendly. Mum gets on very well with them.

Heritage Care have been fantastic, I cannot fault them. The carers are friendly, caring and always turn up on time and go over and above what I expected. I cannot recommend them highly enough. My mum is 92 and suffering with dementia so it was really important to me that she had nice carers, and I couldn't have asked for better. Right from my initial phone call to Heritage the lady on the phone was so kind and understanding to my enquiry and first impressions are so important when looking for care for a loved one. We then had an assessment and the lady that came out was so kind and considerate to mum and the assessment was so thorough which is exactly what I was looking for. Then when the carers started and were lovely to mum I felt really relaxed that she was being looked after as I would look after her. It has taken a huge pressure off me knowing mum is so well cared for. I would definitely recommend Heritage.

Heritage Healthcare Bristol daily provided friendly assistance to my husband. All his carers were sociable and treated him with great respect and dignity, as well as providing us with information regarding his condition. They were adaptable and considerate to both of us and the organisation was efficient, kind and sympathetic at all times. The management provided me with much support at a very stressful time.

I must say this homecare service have been excellent to deal with. The managers are always at the end of a phone to answer any questions or sort any changes you may need. They seem to fit the carer with the client and yes this may take a couple of changes but once the fit is found it all works extremely well. Our experience has been excellent.

We would happily recommend Heritage to anyone looking for home care.

I would have no hesitation in recommending the company. Indeed, I have already done so when speaking to friends.

I will gladly recommend Heritage to anyone.

Very excellent staff, have a lovely team, having a smile all the time.

My father is very challenging and the carers and the manager are very professional and extremely good at what they do. We have tried different care companies and Heritage goes far and beyond, if there have been any niggles the manager will do everything she can to rectify them. I can't say enough about this company and rate them. I'm very grateful for everything

All home visits have been excellent. Everything has been so good. Thank you.

I love seeing my carers, we have fun while getting on with what they come for - to help me have a bath, i.e. to get in and out of it! We chat (with the help of a whiteboard). They are all wonderful and patient when I haven’t understood.

Very friendly, helpful care staff and management team. We switched to Heritage Care in December and we are happy with the service and care provided and my gran seems very happy with the care staff who go in to her. They definitely take the pressure off of us and we feel comfortable knowing Gran is under their care.

Very pleased with Heritage Healthcare. The carers are all very pleasant, have good conversations with them all. All very efficient as well. Cannot imagine any improvement. Management very hard driven, often carrying out carer roles.

My father's package of care began when he was discharged from hospital in June and Dad was not happy to have carers at all and made no secret of it, so it was very challenging when the carers started coming. He was still very independent and didn't want help with personal care and chores in the house so all the carers could do was mainly sit and make conversation with him. They did this for approximately 3-5 weeks until Dad went into hospital and passed away. It cannot be underestimated, the value of talking to someone and Heritage slowly built a rapport with him but respected his dignity until the end. They didn't force him to let them do personal care etc and as a nurse and daughter, I'll always be grateful.