Heritage Healthcare (Bristol)

Town Square Office 2B, Willow Brook Centre, Bradley Stoke, Bristol BS32 8FB
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9.8 21 Reviews
  • Heritage Healthcare (Bristol), Bristol
Based in Bristol, Heritage Healthcare provides reliable and high quality home care services to the local community.

The team pride themselves on providing care that really makes a difference and places people at the heart of practice. Before any care provision begins, the team spend time with the person requiring care and their loved ones so they are able to learn about them, what they are looking for through care, and any preferences they have. This ensures they are able to design a care plan and assign a care team that is ideally suited to their specific requirements.

With a wealth of experience, the team of care professionals are able to cater for a wide range of needs. From companionship, help around the house, companionship and help with social engagements, to full-time live-in care, they are on hand to support people's independence, allowing them to live independently, continue living in their own homes, and live each day as happily as possible.
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Care Provided by Heritage Healthcare (Bristol)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34
  • Weekly Live-in Care Fees: from £214.28

Available on request

These prices are only a guideline, please contact Heritage Healthcare (Bristol) to find out the exact price for your requirements.

Contact Heritage Healthcare (Bristol) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Heritage Healthcare (Bristol) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Hazel Godsall (Director & Registered Care Manager)

Heritage Healthcare (Bristol) Reviews (21)

9.8

Heritage Healthcare (Bristol) has a Review Score of 9.8 (9.751) out of 10, based on 16 reviews in the last 2 years.
Over all time Heritage Healthcare (Bristol) has 21 reviews.

Overall Experience
  • 18
  • 3
  • 0
  • 0
  • 0
Date Published
  • 21
  • 1
  • 7
  • 16
  • 5
Reviewer Connection to Heritage Healthcare (Bristol)
  • 12
  • 4
  • 2
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from K B (Client) published on 19 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The support workers are helping me to reach my rehab goals and I am happy with their service they are polite, helpful and vigilant. As I get stronger I am hoping to extend my hours with Heritage Healthcare (Bristol) and be able with their help to go further afield and gain more independence.
The only
issue I hold is that the communication of when sessions will be held is not great. However, the staff are lovely and that's the only problem in my opinion.
Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)Thank you so much for taking the time to give us your feedback. We have taken on board your comments regarding your schedule of visits and hope you feel that the new system is working better for you. Do please continue to provide feedback as we are always looking for ways in which we can improve our service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Heritage Healthcare (Bristol) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Heritage Healthcare (Bristol) is calculated as follows: ( (83 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 94 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Bristol) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Hazel

Hazel Godsall

Job Title: Managing Director Joined: 2021

Hazel Godsall, the Managing Director of Heritage Healthcare Bristol brings dedication and experience to the healthcare industry. With a background in the care industry and previous experience in accountancy, Hazel has gained a unique set of skills and expertise.


Motivated by an ardent commitment to making a difference in the lives of others, particularly in the realm of dementia care. Hazel understands the importance of providing exceptional care and support to individuals living with dementia, and constantly strives to exceed expectations in line with this commitment. Hazel completed a postgraduate certificate in Person-Centred Dementia Studies at Worcester University. Aiming to equip Heritage Healthcare Bristol with the necessary skills to deliver exemplary dementia care.


As the Managing Director of Heritage Healthcare Bristol, Hazel is dedicated to delivering exceptional care services that go above and beyond expectations, with a particular emphasis on individuals living with dementia. Helping to create a compassionate and supportive environment that prioritizes the well-being and dignity of everyone, placing special emphasis on person-centred dementia care.

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