Care Provided by Choice Independent Living Manchester
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
The price(s) shown are provided by the agency. Contact Choice Independent Living Manchester for full pricing details and T&Cs.
Contact Choice Independent Living Manchester to get a personalised quote
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Choice Independent Living Ltd
- Private Owned
Person in charge
- Steven Lamb (Registered Manager)
Are you the Owner/Manager of Choice Independent Living Manchester?View your Advertising Options
Choice Independent Living Manchester Reviews (12)
9.3
Choice Independent Living Manchester has a Review Score of 9.3 (9.291) out of 10, based on 11 reviews in the last 2 years.
Over all time Choice Independent Living Manchester has 12 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Choice Independent Living Manchester
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Review from Julie K (Daughter of Client) published on 19 September 2025 Submitted via Website•
Overall Experience
Overall very satisfied with the care provided.
On some occasions the timings have been a little problem getting there very late or then too soon after last visit.
On some occasions the timings have been a little problem getting there very late or then too soon after last visit.
One occasion a carer microwaved a prawn barn sandwich which could have made dad poorly, luckily dad noticed it was warm and did not...
Overall very satisfied with the care provided.
On some occasions the timings have been a little problem getting there very late or then too soon after last visit.
One occasion a carer microwaved a prawn barn sandwich which could have made dad poorly, luckily dad noticed it was warm and did not eat it.
On some occasions the timings have been a little problem getting there very late or then too soon after last visit.
One occasion a carer microwaved a prawn barn sandwich which could have made dad poorly, luckily dad noticed it was warm and did not eat it.
Staff in the main are very friendly and thorough with the washing, cleaning and dressing of dad.
↩Reply from Lania Tkaczyk, Director at Choice Independent Living Manchester
Thank you so much for sharing your feedback. Were really glad to hear youre overall very satisfied with the care your dad is receiving and that our staff have been friendly and thorough in supporting him.Were also very grateful that youve let us know about the timing issues and the sandwich...
Thank you so much for sharing your feedback. Were really glad to hear youre overall very satisfied with the care your dad is receiving and that our staff have been friendly and thorough in supporting him.Were also very grateful that youve let us know about the timing issues and the sandwich incident. Well make sure this is addressed so it doesnt happen again. Your dads safety and comfort are really important to us, and your feedback helps us keep improving.
Review from Aisha S (Daughter of Client) published on 14 August 2025 Submitted via Website•
Overall Experience
I want to express my appreciation for the exceptional care provided to my mum during her final days. The team showed incredible compassion, respect ensuring she was comfortable. They kept me informed on every decision and offered emotional support to me and the family. I was impressed by their...
I want to express my appreciation for the exceptional care provided to my mum during her final days. The team showed incredible compassion, respect ensuring she was comfortable. They kept me informed on every decision and offered emotional support to me and the family. I was impressed by their professionalism, attentions to detail and generally their kindness. They made this difficult time for me a lot easier and I will forever be thankful for it.
↩Reply from Lania Tkaczyk, Director at Choice Independent Living Manchester
Thank you so much for your heartfelt words. It means the world to us to know that we were able to provide comfort, dignity, and support to your mum and your family during such a difficult time. Our team is truly committed to delivering care with connection, respect, and attention to detail, and...
Thank you so much for your heartfelt words. It means the world to us to know that we were able to provide comfort, dignity, and support to your mum and your family during such a difficult time. Our team is truly committed to delivering care with connection, respect, and attention to detail, and hearing that this made a difference to you is our daily goal.Please know it was a privilege to care for your mum, and we are grateful for the trust you placed in us. On behalf of everyone at Choice Independent Living, we send you and your family our warmest thoughts.
Review from Stephanie P (Daughter-in-law of Client) published on 12 August 2025 Submitted via Website•
Overall Experience
The care my mother in law received was amazing, the staff went above and beyond Cant compliment then enough The carers always greeted my mother in law with a cheery hello and ensured she was comfortable at all times.
The care my mother in law received was amazing, the staff went above and beyond Cant compliment then enough The carers always greeted my mother in law with a cheery hello and ensured she was comfortable at all times.
↩Reply from Lania Tkaczyk, Director at Choice Independent Living Manchester
Thank you so much for your kind words. We're truly delighted to hear that your mother-in-law felt so comfortable and well cared for. Our team always strives to go above and beyond, and it means a great deal to know their efforts made a difference. We'll be sure to pass your lovely comments on to the carers - they will be thrilled to hear them.
Review from D M (Son of Client) published on 29 July 2025 Submitted via Website•
Overall Experience
Really great company that were always available to answer calls and provide the care that my dad needed, when he needed it.
The carers were always friendly and kind to my dad, and were always keen to help with household chores.
Really great company that were always available to answer calls and provide the care that my dad needed, when he needed it.
The carers were always friendly and kind to my dad, and were always keen to help with household chores.
↩Reply from Lania Tkaczyk, Director at Choice Independent Living Manchester
Thank you so much for your kind words and for taking the time to leave us a 5-star review. We're truly grateful for your feedback. It means a lot to us to know that our team was able to support your dad in the way he needed, when he needed it most.We're especially pleased to hear that our carers...
Thank you so much for your kind words and for taking the time to leave us a 5-star review. We're truly grateful for your feedback. It means a lot to us to know that our team was able to support your dad in the way he needed, when he needed it most.We're especially pleased to hear that our carers made a positive difference - being friendly, kind, and helpful around the house is exactly the level of care we strive to provide every day.
Review from L J (Niece of Client) published on 22 July 2025 Submitted via Website•
Overall Experience
There are three specific carers that are fantastic and they can't be faulted. The five stars is definitely for them. There is unfortunately quite a contrast with some of the other carers who just don't do anything including speaking to the service user.
Review completed by a particular carer.
There are three specific carers that are fantastic and they can't be faulted. The five stars is definitely for them. There is unfortunately quite a contrast with some of the other carers who just don't do anything including speaking to the service user.
Review completed by a particular carer.
↩Reply from Lania Tkaczyk, Director at Choice Independent Living Manchester
Thank you for your feedback - we genuinely appreciate you taking the time to share your experience.We're so pleased to hear that three of our carers have made such a positive impression and delivered the high standard of care we expect. We'll be sure to pass on your kind words to them - they'll be...
Thank you for your feedback - we genuinely appreciate you taking the time to share your experience.We're so pleased to hear that three of our carers have made such a positive impression and delivered the high standard of care we expect. We'll be sure to pass on your kind words to them - they'll be delighted to know their efforts are recognised.We're also very sorry to hear about your concerns regarding some of the other carers. This is certainly not the level of service we aim to provide, and we take this seriously. Please rest assured we will look into this further and take any necessary action to ensure a consistent and respectful approach from all members of our team.We'd welcome the opportunity to discuss your concerns in more detail. Your feedback helps us improve and make sure every service user receives the quality of care they deserve.Will follow up soon to go over the concerns and ensure the service is exceeding your expectations and maintain that 5 star service.
Review from J D (Daughter of Client) published on 18 July 2025 Submitted via Website•
Overall Experience
From the first assessment meeting to present day I can't speak highly enough about this company , especially the care teams that see mum
They are all exemplary and look after her needs to the highest standard , mum looks forward to their visits as she regards them all as friends rather than...
From the first assessment meeting to present day I can't speak highly enough about this company , especially the care teams that see mum
They are all exemplary and look after her needs to the highest standard , mum looks forward to their visits as she regards them all as friends rather than carers
The head office staff are very approachable and actually listen to what one is saying which is a refreshing change
They are all exemplary and look after her needs to the highest standard , mum looks forward to their visits as she regards them all as friends rather than carers
The head office staff are very approachable and actually listen to what one is saying which is a refreshing change
Keep up the good work guys it is much appreciated
↩Reply from Lania Tkaczyk, Director at Choice Independent Living Manchester
Thank you so much for your kind and thoughtful review.We're truly grateful for your words and delighted to hear that your experience-from the first assessment to now-has been so positive. It means a great deal to us to know that your mum feels comfortable, cared for, and supported by our team. That...
Thank you so much for your kind and thoughtful review.We're truly grateful for your words and delighted to hear that your experience-from the first assessment to now-has been so positive. It means a great deal to us to know that your mum feels comfortable, cared for, and supported by our team. That personal connection is at the heart of everything we do.We're equally pleased that you've found our office team approachable and responsive-it's so important to us that families feel heard and involved.Thank you again for your appreciation and trust. We look forward to continuing to care for your mum and supporting her in every way we can. Warmest regards,
Review from T H (Son of Client) published on 17 July 2025 Submitted via Website•
Overall Experience
All the carers who come to my mum deal with her personal care very well and provide a good service. Occasionally they can be rather quick and need to take a little more time but this doesn't deflect from the care provided. We have had a number of issues with timings and this is still a work in...
All the carers who come to my mum deal with her personal care very well and provide a good service. Occasionally they can be rather quick and need to take a little more time but this doesn't deflect from the care provided. We have had a number of issues with timings and this is still a work in progress. The carers are all very friendly and respond well to my mum. I am very pleased with the service they provide.
↩Reply from Lania Tkaczyk, Director at Choice Independent Living Manchester
Thank you for your thoughtful review and for highlighting the excellent care our carers provide to your mum. We're really pleased to hear that they are friendly, attentive, and deliver a good standard of personal care.We appreciate your honesty regarding the timing issues and the occasional need...
Thank you for your thoughtful review and for highlighting the excellent care our carers provide to your mum. We're really pleased to hear that they are friendly, attentive, and deliver a good standard of personal care.We appreciate your honesty regarding the timing issues and the occasional need for carers to take a little more time. We understand how important consistency and unhurried care are, and we're actively working to improve rural scheduling so that each visit feels as supportive and relaxed as possible.Your feedback on management is valuable to us. While we're glad the overall service is meeting your expectations, we recognise that there's room for improvement in how we manage timing and communication. Please rest assured that we're continuing to review and refine our systems to better meet your needs.Thank you again for your feedback-it helps us to grow and deliver a better experience for everyone we support.
Review from Andrew K (Grandson of Client) published on 15 July 2025 Submitted via Website•
Overall Experience
Staff are truly amazing and go above and beyond for their clients. Always making sure their needs are met. Attentive caring alertness all the qualities you need to be in this profession are always held to the highest standard with this care team.
Staff are truly amazing and go above and beyond for their clients. Always making sure their needs are met. Attentive caring alertness all the qualities you need to be in this profession are always held to the highest standard with this care team.
↩Reply from Lania Tkaczyk, Director at Choice Independent Living Manchester
Thank you so much for your kind words. Were truly grateful for your feedback and are delighted to hear that youve had such a positive experience with our team. Our staff are deeply committed to providing the highest standard of care, and it means a great deal to know their efforts are appreciated. Well be sure to share your lovely comments with the whole team it will mean the world to them!
Review from Florence R (Daughter of Client) published on 3 July 2025 Submitted via Website•
Overall Experience
I couldnt have asked for better carergivers love them like family already all of the teams are beautiful have so much love to share and are polite and respectful visited by a member of staff today thank you so much
I couldnt have asked for better carergivers love them like family already all of the teams are beautiful have so much love to share and are polite and respectful visited by a member of staff today thank you so much
↩Reply from Lania Tkaczyk, Director at Choice Independent Living Manchester
Thank you so much for your kind words. We are truly grateful to hear that you feel like family with our caregivers and appreciate your positive feedback about our team. We try hard making these positive experiences. We are completely committed to providing connection, integrity, and learning. Thank you once again and for sharing your experience with us.
Review from Amy S (Granddaughter of Client) published on 29 May 2025 Submitted via Website•
Overall Experience
I have left a review previously however, it was never published.
Please consider other companies before using this service. My grandmother was only looked after once by this service as she passed the following morning, I am quite glad that she only had to see them once.
Please consider other companies before using this service. My grandmother was only looked after once by this service as she passed the following morning, I am quite glad that she only had to see them once.
The person who came to...
I have left a review previously however, it was never published.
Please consider other companies before using this service. My grandmother was only looked after once by this service as she passed the following morning, I am quite glad that she only had to see them once.
Please consider other companies before using this service. My grandmother was only looked after once by this service as she passed the following morning, I am quite glad that she only had to see them once.
The person who came to assess needs was rude, inconsiderate and was very condescending with my mother who was NOK to my grandmother. The care staff were very clearly poorly trained and couldn't body map correctly, they were also very loud upon entering my grandmothers address clearly not considering that she was on end of life. My family were quiet and coping with upcoming loss and the staff waltzed in like it was an exciting day out. Further complaints have been raised with correct services.
Review from Barbara M (Daughter of Client) published on 24 April 2025 Submitted via Website•
Overall Experience
Thank you for doing an amazing job. Mum was cared for with gentle compassion, utmost dignity and genuine concern and kindness. As a family, we also felt confident with your friendly support and advice. We cannot thank you enough and highly recommend you to anyone needing End of Life care for their...
Thank you for doing an amazing job. Mum was cared for with gentle compassion, utmost dignity and genuine concern and kindness. As a family, we also felt confident with your friendly support and advice. We cannot thank you enough and highly recommend you to anyone needing End of Life care for their loved one.
Sadly Mum passed away at the end of February.
↩Reply from Lania Tkaczyk, Director at Choice Independent Living Manchester
Thank you so much for your kind and heartfelt words.It was a privilege to care for your mum, and we're incredibly touched to know that our team was able to offer the support, compassion, and dignity she deserved. Providing End of Life care is one of the most personal and profound aspects of our...
Thank you so much for your kind and heartfelt words.It was a privilege to care for your mum, and we're incredibly touched to know that our team was able to offer the support, compassion, and dignity she deserved. Providing End of Life care is one of the most personal and profound aspects of our work, and knowing that we were able to bring some comfort to both your mum and your family means the world to us.Thank you again for your recommendation-it truly means a great deal.With warm regards, Choice Independent Living.
Review from S L (Wife of Client) published on 14 March 2024 Submitted via Postal Card•
Overall Experience
From the initial appointment where the care plan was made. We received care and dignity in the four days care was provided before my husband's death. The carers not only cared for the needs of my husband but also took time to encourage me also. Thank you, we were very blessed having Choice...
From the initial appointment where the care plan was made. We received care and dignity in the four days care was provided before my husband's death. The carers not only cared for the needs of my husband but also took time to encourage me also. Thank you, we were very blessed having Choice Independent living for our care team.
↩Reply from Lania Tkaczyk, Director at Choice Independent Living Manchester
Thank you so much for your kind words. It was our privilege to have met such lovely people and to be able to support you at such a difficult time.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 August 2024Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Choice Independent Living Manchester.
Accreditations
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Frequently Asked Questions about Choice Independent Living Manchester
How many Carers does Choice Independent Living Manchester employ?
Choice Independent Living Manchester employs 65 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choice Independent Living Manchester to verify any information. View our terms and conditions. Choice Independent Living Manchester has a Basic Service -what a Basic Service includes.