Choice Independent Living Manchester Reviews (12)
Choice Independent Living Manchester has a Review Score of 9.6 (9.582) out of 10, based on 12 reviews in the last 2 years.
Over all time Choice Independent Living Manchester has 12 reviews.
4.0 out of 5
On some occasions the timings have been a little problem getting there very late or then too soon after last visit.
One occasion a carer microwaved a prawn barn sandwich which could have made dad poorly, luckily dad noticed it was warm and did not eat
Staff in the main are very friendly and thorough with the washing, cleaning and dressing of dad.
Thank you so much for sharing your feedback. Were really glad to hear youre overall very satisfied with the care your dad is receiving and that our staff have been friendly and thorough in supporting him.Were also very grateful that youve let us know about the timing issues and the sandwich incident. Well make sure this is addressed so it doesnt happen again. Your dads safety and comfort are really important to us, and your feedback helps us keep improving.
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5.0 out of 5
Thank you so much for your heartfelt words. It means the world to us to know that we were able to provide comfort, dignity, and support to your mum and your family during such a difficult time. Our team is truly committed to delivering care with connection, respect, and attention to detail, and hearing that this made a difference to you is our daily goal.Please know it was a privilege to care for your mum, and we are grateful for the trust you placed in us. On behalf of everyone at Choice Independent Living, we send you and your family our warmest thoughts.
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5.0 out of 5
Thank you so much for your kind words. We're truly delighted to hear that your mother-in-law felt so comfortable and well cared for. Our team always strives to go above and beyond, and it means a great deal to know their efforts made a difference. We'll be sure to pass your lovely comments on to the carers - they will be thrilled to hear them.
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5.0 out of 5
The carers were always friendly and kind to my dad, and were always keen to help with household chores.
Thank you so much for your kind words and for taking the time to leave us a 5-star review. We're truly grateful for your feedback. It means a lot to us to know that our team was able to support your dad in the way he needed, when he needed it most.We're especially pleased to hear that our carers made a positive difference - being friendly, kind, and helpful around the house is exactly the level of care we strive to provide every day.
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5.0 out of 5
Review completed by a particular carer.
Thank you for your feedback - we genuinely appreciate you taking the time to share your experience.We're so pleased to hear that three of our carers have made such a positive impression and delivered the high standard of care we expect. We'll be sure to pass on your kind words to them - they'll be delighted to know their efforts are recognised.We're also very sorry to hear about your concerns regarding some of the other carers. This is certainly not the level of service we aim to provide, and we take this seriously. Please rest assured we will look into this further and take any necessary action to ensure a consistent and respectful approach from all members of our team.We'd welcome the opportunity to discuss your concerns in more detail. Your feedback helps us improve and make sure every service user receives the quality of care they deserve.Will follow up soon to go over the concerns and ensure the service is exceeding your expectations and maintain that 5 star service.
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5.0 out of 5
They are all exemplary and look after her needs to the highest standard , mum looks forward to their visits as she regards them all as friends rather than carers
The
Keep up the good work guys it is much appreciated
Thank you so much for your kind and thoughtful review.We're truly grateful for your words and delighted to hear that your experience-from the first assessment to now-has been so positive. It means a great deal to us to know that your mum feels comfortable, cared for, and supported by our team. That personal connection is at the heart of everything we do.We're equally pleased that you've found our office team approachable and responsive-it's so important to us that families feel heard and involved.Thank you again for your appreciation and trust. We look forward to continuing to care for your mum and supporting her in every way we can. Warmest regards,
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4.0 out of 5
Thank you for your thoughtful review and for highlighting the excellent care our carers provide to your mum. We're really pleased to hear that they are friendly, attentive, and deliver a good standard of personal care.We appreciate your honesty regarding the timing issues and the occasional need for carers to take a little more time. We understand how important consistency and unhurried care are, and we're actively working to improve rural scheduling so that each visit feels as supportive and relaxed as possible.Your feedback on management is valuable to us. While we're glad the overall service is meeting your expectations, we recognise that there's room for improvement in how we manage timing and communication. Please rest assured that we're continuing to review and refine our systems to better meet your needs.Thank you again for your feedback-it helps us to grow and deliver a better experience for everyone we support.
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5.0 out of 5
Thank you so much for your kind words. Were truly grateful for your feedback and are delighted to hear that youve had such a positive experience with our team. Our staff are deeply committed to providing the highest standard of care, and it means a great deal to know their efforts are appreciated. Well be sure to share your lovely comments with the whole team it will mean the world to them!
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5.0 out of 5
Thank you so much for your kind words. We are truly grateful to hear that you feel like family with our caregivers and appreciate your positive feedback about our team. We try hard making these positive experiences. We are completely committed to providing connection, integrity, and learning. Thank you once again and for sharing your experience with us.
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1.0 out of 5
Please consider other companies before using this service. My grandmother was only looked after once by this service as she passed the following morning, I am quite glad that she only had to see them once.
The person who came to assess
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5.0 out of 5
Sadly Mum passed away at the end of February.
Thank you so much for your kind and heartfelt words.It was a privilege to care for your mum, and we're incredibly touched to know that our team was able to offer the support, compassion, and dignity she deserved. Providing End of Life care is one of the most personal and profound aspects of our work, and knowing that we were able to bring some comfort to both your mum and your family means the world to us.Thank you again for your recommendation-it truly means a great deal.With warm regards, Choice Independent Living.
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5.0 out of 5
Thank you so much for your kind words. It was our privilege to have met such lovely people and to be able to support you at such a difficult time.
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Overview of Review Score
The Review Score of 9.6 (9.582) out of 10 for Choice Independent Living Manchester is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
- The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.582 for Choice Independent Living Manchester is calculated as follows: ( (56 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 67 Ratings = 4.582
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Choice Independent Living Manchester is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
