Radfield Home Care Bromley, Orpington & Beckenham

Unit 15, TMS House, Cray Avenue, Orpington BR5 3QB
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9.8 25 Reviews
  • Radfield Home Care Bromley, Orpington & Beckenham, Orpington
Located in Bromley Radfield Home Care Bromley, Orpington & Beckenham provides award-winning visiting and live-in care services. They are committed to delivering high-quality care that enhances the lives of people in their community.

Their services at Radfield revolve around a personalised care plan for each individual, focusing on their unique needs and preferences. With respect and dignity as their guiding principles, their dedicated Care Professionals deliver bespoke care tailored to each recipient.

Radfield Home Care has been lauded as a Top 20 Care group by homecare.co.uk in 2018, 2019, 2020, 2021, 2022, 2023, and 2024. Their Care Professionals, who are the essence of their service quality, are known for their hard work, integrity, warmth, and dedication to community involvement.

Care Provided by Radfield Home Care Bromley, Orpington & Beckenham

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36

Charge prices are tailored to customers, following a care consultation.

These prices are only a guideline, please contact Radfield Home Care Bromley, Orpington & Beckenham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Simi Ghuman (Director & Owner)

Radfield Home Care Bromley, Orpington & Beckenham Reviews (25)

9.8

Radfield Home Care Bromley, Orpington & Beckenham has a Review Score of 9.8 (9.754) out of 10, based on 20 reviews in the last 2 years.
Over all time Radfield Home Care Bromley, Orpington & Beckenham has 25 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Radfield Home Care Bromley, Orpington & Beckenham
  • 13
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Total of 25, showing 1-20
Review from R M (Client) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Complete satisfaction with management and staff.
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your wonderful 5-star review! We're delighted to hear you're completely satisfied with both our management and staff. Your kind words mean a lot to us, and we truly appreciate…read more
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Review from R P (Client) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Service good, reliable, caring, friendly
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you for your lovely feedback! It's wonderful to know our support is making a positive difference.
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Review from Margaret P (Client) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good, helpful, always willing to help.
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your kind words, we truly appreciate your feedback!
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Review from Celine C (Client) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good and reliable care service. Always obliging, caring and obliging.
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your kind words and positive feedback. We're delighted to hear that you find our care service reliable, caring, and obliging. We truly value your trust in us!
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Review from G L (Daughter of Client) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Radfield Orpington enough to anyone seeking care for a family member.
My dad's wish was to stay at home and not go into a care home and with the help of the director and her wonderful staff who helped care for my dad we fulfilled his wishes.
The staff were reliable and visited
my dad 3 times a day and were professional and caring.
We as a family will never be able to thank Radfield Orpington enough as we couldn't have done it without them.
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your kind and heartfelt review. It truly means a lot to us to know that we were able to support your dad in fulfilling his wish to remain at home. We're incredibly grateful for…read more
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Review from W N (Daughter of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Doing your utmost to care for an elderly relative is very challenging. My dad refused to go into care and for a long while was reticent about home care. A few months ago however, we reached an impasse and both agreed that if he was to stay in his own home during his final years then we needed to put
together a reliable team of carers. I am so grateful that Radfield Home Care became that team. He receives his care three times a week and right from the start I noticed improvement in his mood. His routine makes him feel less lonely and each carer has made a special effort to bond with him and make him feel special. I know that he looks forward to their visits and care. After each visit I can read a snapshot of how it all went on the Radfield app. As I live overseas, I rely on this to check on his welfare. Radfield Home Care are very efficient, and sympathetic - always willing to help me with any special requests I might have. I cannot speak highly enough of them. Thank you!
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Review from Brenda P (Partner of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had support from Radfield for almost 6months. They support my husband with late stage dementia. Their initial assessment was well done and comprehensive. The caters have been excellent. They are professional and well trained. I will continue using them and highly recommend the care they provide
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your kind words and thoughtful feedback. We're truly grateful for the opportunity to support you and your husband during this time. It's heartening to hear that our initial…read more
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Review from Linzi S (Daughter of Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been using Radfield home care since January x 3 daily.
I can not praise the service we have been receiving enough!
The care is outstanding and very professional.
All staff exceed the service they give to my father.
Sometimes it's just the little things......
One of the owners and
another member of staff are a pleasure to deal with and most importantly they are extremely reliable.
They have made our family's life so much easier, nothing is too much trouble.
Thank you!
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your heartfelt review! We're truly grateful to hear how much of a positive impact our team at Radfield Home Care has had on your father and your family. It means the world to us…read more
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Review from E N (Client) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really can't emphasize enough how much I always look forward to my carer's visits. She always has interesting things for us to do such as playing cards or listening to music or even doing some knitting when she produced a lovely flower-like item that is hanging in my sitting room. I absolutely love
her visits.
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your wonderful feedback! We're delighted to hear how much you enjoy the visits from your care professional and the activities you share together. It's uplifting to know they…read more
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Review from P L (Daughter-in-law of Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Radfield Home Care for almost a year. They have been super supportive of the care given and are always responsive when the family has concerns about my father-in-law. Unfortunately, we all live quite a distance away but all feel secure in the knowledge that Radfield Home Care are
on hand to help with all my father-in-law's needs in a sensitive way ensuring he is happy with all aspects and he is treated with respect at all times. I wouldn't hesitate to recommend their services to anyone looking to find sympathetic and respectful care for any family members.
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your thoughtful review. We're truly grateful for your kind words and are delighted to know that we've been able to provide the support and peace of mind you need, especially…read more
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Review from J C (Daughter of Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We contacted them back in July for assistance with my dad and we received an immediate response and a home visit to discuss our needs. The director and her team are so accommodating and they have provided an excellent service. Communication is excellent and we will continue using them.
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your kind review and for sharing your experience with us. We're very pleased to hear that our team has been able to provide prompt support and meet your dad's needs!
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Review from J S (Wife of Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very satisfied with my husband's care.
I am also pleased with the quick responses to any e-mails and how they try to accommodate any changes to care days or further needs.
We are fairly new to using the company but right from the first interaction, I felt they were efficient and caring.
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you for sharing your experience with us! We're very pleased to hear that you're satisfied with your husband's care and that our team has been responsive and flexible in meeting your needs.
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Review from J L (Client) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good, attentive and helpful.
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your kind words! We're delighted to hear that you find our staff attentive and helpful. Providing compassionate and attentive care is our top priority, and it's wonderful to know…read more
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Review from M M (Client) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have got no complaints whatsoever. Since I have had my carer from Radfield my confidence showering is much better and I feel more confident in my normal actions. I enjoy her company while she is here.
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you for sharing your wonderful feedback about Radfield Home Care. We are very happy to hear that you feel more confident in your daily activities, especially with showering. It's heartening to…read more
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Review from D W (Client) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care I am receiving. I feel I have improved with the care that is ongoing.
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with the care you're receiving and that you're noticing improvements. Our team is dedicated to providing the best…read more
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Review from Wendy H (Client) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An easygoing lady with a gentle manner. Easy to talk to - a good listener, she feels utterly trustworthy, I so enjoy her company. Always on time. Also the staff are equally as pleasant and gives one confidence. Thank you.
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you for your wonderful review! We're delighted to hear that you've enjoyed your time with us. It's our goal to create a welcoming and trustworthy environment, and we're glad to know we've…read more
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Review from Alan C (Client) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service all round!
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to supporting you again in the future.
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Review from Jane D (Daughter of Client) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found Radfield Orpington to be reliable and kind carers. Communication is good and keeps us informed of changes taking place. They treat my mum with patience and concern. We are pleased with the care she receives and consideration for her dignity.
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you for your kind review. We are delighted to hear that you find Radfield Orpington reliable and kind. It's wonderful to know that our communication and updates are keeping you well-informed and…read more
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Review from M P (Client) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A first-class service, very welcome.
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed our first-class service. Providing exceptional service is always our top…read more
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Review from S W (Client) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers have been coming to me since last year to do my shopping as walking is so difficult for me now. They always turn up on time with the right shopping and are friendly, helpful and polite.
They are lovely girls.
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for taking the time to share your experience with us. We're delighted to hear that our carers have been able to assist you with your shopping needs and that they've made a positive…read more
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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Radfield Home Care Bromley, Orpington & Beckenham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.754 for Radfield Home Care Bromley, Orpington & Beckenham is calculated as follows: ( (91 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 118 Ratings = 4.754
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Bromley, Orpington & Beckenham is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

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Meet the Team (2)

Simi

Simi Ghuman

Job Title: Owner/Director Joined: 2022

We are delighted to introduce you to Simi Ghuman, Director & Owner of Radfield Home Care Bromley, Orpington & Beckenham. Simi is from a big family with a strong emphasis on looking after older relatives. It’s the strong emotional connection to family that motivated her to launch a business in-home care.


Simi has an extensive and varied background in the world of law and then later moved into helping vulnerable people in the care sector. Simi completed her law degree in 2005, and since then has completed a Legal Practice course and in 2011, became a solicitor.


“Having gained the legal theory, I became qualified as a Solicitor in 2011, specialising in dealing with elderly matters such as Powers of Attorney and Court of Protection Orders. The legal knowledge gained from dealing with vulnerable clients allowed me to develop and extend my skills into the Care Sector.”


Building on her natural affinity for caring for others, Simi became the Client Care Manager for a well-known care brand, specialising in building strong relationships between the local community and clients. Her experience in the industry has given her a deep understanding of the challenges affecting both Care Professionals and clients.


“I am now pleased to be able to expand my client care knowledge to a high standard with Radfield Home Care and to provide skilled and compassionate care to our clients. One of the biggest changes we are seeing is an increasing demand for domiciliary care so the independence of the individual is not compromised and that is what we strive to provide.”


Simi’s deep family ties resonate perfectly with Radfield Home Care’s focus on family values, treating our Care Professionals, clients and colleagues as we would our own family.


“By providing a local service we are able to build a strong foundation with our clients which is more rewarding and satisfying. I launched my business to be part of a family that aims to provide a fantastic service and respect not just for clients but also for our Care Professionals.”

Chanice

Chanice Baugh

Job Title: Owner/Director Joined: 2022

Chanice began her journey in the care sector in 2020, during the pandemic and it didn’t take her long to fall in love with the industry. The passion and commitment shown by Care Professionals both for clients and each other resonated with her on a personal level and she knew she had to be a part of it.


“I joined a home care provider as their Compliance Officer where I was able to gain a real in-depth understanding of the day-to-day of a Care Home Business and what is required and expected from CQC.”


Chanices’ experience in care compliance makes her an invaluable asset to the foundations of Radfield Home Care Bromley, Orpington & Beckenham. As part of the role, she onboarded all new starters, providing them with relevant training and information they needed before they went out as qualified Care Professionals. Her deep understanding of the role of Care Professionals and compliance in care make her the perfect fit for Radfield.


As you may know, the world of care requires a malleable and adaptable person. Chanice is both of those and more.


“10 months into my role as a Compliance Officer my role shifted to Payroll Officer and Marketing Executive across 3 of my director's offices. I was made responsible for managing the payroll function across all 3 offices which included wages and salary payments for all employees plus associated functions such as national insurance, tax and pension payments.


In addition to this, I managed the marketing for all 3 offices which consisted of tracking and reporting SEOs, managing marketing plans and advertising, producing creative content and running all social media platforms such as Twitter, Instagram, Facebook, and Linked in”.


Even with all of this responsibility, she still found time to support the team by providing care to clients, which she feels is the most rewarding thing of all.


“Working with people with a wide range of care needs inspired me to go forward with starting my own business in-home care, as I am committed to ensuring that all vulnerable individuals receive a high-quality service within the comfort of their own homes.”

Frequently Asked Questions about Radfield Home Care Bromley, Orpington & Beckenham

What Type of Services does Radfield Home Care Bromley, Orpington & Beckenham offer?

Radfield Home Care Bromley, Orpington & Beckenham offers Home Care.

How many Carers does Radfield Home Care Bromley, Orpington & Beckenham employ?

Radfield Home Care Bromley, Orpington & Beckenham employs 4 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Bromley, Orpington & Beckenham to verify any information. View our terms and conditions. Radfield Home Care Bromley, Orpington & Beckenham has an Enhanced Service - more info.