SNE Care Services Northallerton

Suite 15, Evolution Business Centre, 6 Country Business Park, Northallerton DL6 2NQ
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9.5 24 Reviews
  • SNE Care Services Northallerton, Northallerton
SNE Care Services Northallerton provides home care, end of life care and mental health care.

Domiciliary care is provided to people who still live in their own homes but require additional support with tasks, including domestics, personal care, shopping duties, companionship and any other activities that allow them to maintain a good quality of life.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29.40 – £30.90
  • Weekly Live-in Care Fees: £12 – £26.25

Rates are accurate as of 18/09/2025

These prices are only a guideline, please contact SNE Care Services Northallerton to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Chloe Ovington (Manager)

SNE Care Services Northallerton Reviews (24)

9.5

SNE Care Services Northallerton has a Review Score of 9.5 (9.522) out of 10, based on 23 reviews in the last 2 years.
Over all time SNE Care Services Northallerton has 24 reviews.

Overall Experience
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  • 5
  • 1
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  • 1
Date Published
  • 24
  • 5
  • 19
  • 23
  • 1
Reviewer Connection to SNE Care Services Northallerton
  • 6
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Total of 24, showing 1-20
Review from D M (Wife of Client) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have received excellent care from SNE carers. They are very caring and have time to explain everything to my husband. They are thorough with his care and pay attention to his needs. Thank you.
Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the kind review, we appreciate your feedback and will continue to provide outstanding care to all of our clients. :)

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Review from L D (Mother of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers have made a real effort to connect to and accommodate my son's needs. They are always on time, polite and helpful. It's very reassuring when leaving my son with them. It has given him confidence.
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Review from Stephen G (Son of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak too highly of the professionalism shown by the SNE team while providing home care for our dad who suffers with dementia. Sometimes dad was aggressive during the visit but the team showed amazing resilience in the face of this. I was able to see their arrival through dad's Ring doorbell
and they were absolutely wonderful in the way they greeted dad and did everything possible to put him at ease. Even if dad was a bit up tight when they arrived he was saying goodbye as if they were long lost friends by the time they left.
Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Good Morning Stephen, Thank you for such lovely feedback, i will ensure to pass this on to the team at sne care. Thank you (Registered Manager)

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Review from J L (Client) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always get excellent service from SNE. Carers are always cheerful and willing to help with anything it has made a big difference to both mine and my wife's lives.
Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the lovely feedback. We will ensure to update the team.

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Review from Robert H (Father of Client) published on 21 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided was extremely proffessional. Every member of staff worked efficiently, with client empathy at the forefront of the service provided.
Patience the coordinator was extremely proffessional when she carried out the initial introduction of the company and risk assessment. I would highly
recommend this provider to anyone.
Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the kind words. we appreciate your feedback.

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Review from W M (Wife of Client) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
These wonderful people help me to care for my disabled husband, getting up and ready for the day in the morning, and again at night getting him ready for bed, making sure he is comfortable and warm, and putting all dirty clothes in to wash. They are warm and friendly, sympathetic, and professional.
I can't thank them enough for the service we get with them.
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Review from Derek B (Husband of Client) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every single one of the carers are both polite and extremely caring for my wife.
I find the app system very useful and detailed even though the need to insert the person's family name is somewhat pointless when it is at the bottom of the access form.
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Review from Edward W (Client) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from the lovely carers at SNE. Thank you all for making a big difference in my life. The carers always treat me with dignity and respect. The best carers I know and would recommend the service to others.
Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the excellent feedback, it's much appreciated.

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Review from K R (Client) published on 11 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
SNE Care Services have given excellent care over the 3 years I've had the care. They are friendly and caring, can't fault them at all they are all great. Would recommend them to anyone.
Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the lovely feedback, it is much appreciated.

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Review from I K (Son of Client) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An assessment review of my mum's care package took place today. Discussed what care she currently receives and whether this is still adequate or whether needs to be increased/changed. The assessor was very professional going through all the details of the package and asking Mum if any issues with any
elements of care or any individual attending. Mum expressed satisfaction with the care received and praised all individual carers who have visited her for their kindness and pleasant attitude when attending.
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Review from Ian D (Client) assisted by family/friend published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers I have had for many months have been kind, courteous, and very pleasant. Some do their job better than others but on the whole, they do a good job and are very respectful.
Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the kind review. We aim to ensure all of our carers treat clients with the utmost respect & dignity.

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Review from H G (Client) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found my carers respectful and cheerful when caring for me.
They listen to my requests and are happy to carry them out.
The timing of calls is generally ok, I appreciate if other clients have an emergency call that maybe delayed.
Carers usually let me know if there is a delay which is helpful.
Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the review, we appreciate your feedback and will pass this onto the team.

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Review from H B (Daughter of Client) published on 25 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely shocking company! They leave rotting food in my mother's fridge then feed it to her, she can't walk to check dates so the carers should be doing this but they do not! They leave her bungalow an absolute mess, they refuse to do their jobs. They have even left her with not being fed her lunch
and tea on some days because the carer is running late. They don't help her wash properly. I wouldn't let them look after rats! Shocking, absolutely shocking!
Reply from Frankie Odlum, Marketing Officer at SNE Care Services Northallerton

Thank you for your review, we endeavour to improve our services and a member of our team will be in touch with your mum to arrange a review.

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Review from Harlies B (Client) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Not always on time especially in the morning and the evening. Sometimes tasks I ask for and can't do myself because I am disabled, I can't wash without a frame, especially like turning the light on is not fulfilled. Checking the fridge for food out of date, sometimes leaving the fridge and freezer door
open. Not all carers are like this, there are some very helpful ones.
Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for your review, we endeavour to improve our services and a member of our team will be in touch to arrange a review.

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Review from F P (Mother of Client) published on 11 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
So lovely to see one of the carers again we have missed her, such a pleasant caring young lady and my daughter has really taken to her. When I've had to speak to SNE they have been helpful and listened to what I had to say.
Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the kind words! We will pass this onto the team.

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Review from Clive D (Son of Client) published on 10 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always pleasant and friendly, always inform me if running late and always ask how my mum is. If anything needs doing before they leave.
If anything maybe come a bit early on an evening, especially in summer but I understand needs to fit in with rota.
Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the feedback, I will pass this on to the team.

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Review from Janet W (Daughter of Client) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
SNE Care ladies are always cheerful, kind, considerate, very efficient, & helpful. They treat the patient with respect & always are aware of protecting her dignity. When our road was closed overnight for several weeks, the visiting ladies altered the last time they came each day by 2 hours to ensure
the patient was still properly prepared for bed. They have also on occasion alerted us to symptoms which needed medical care from various health professionals. After each visit, the ladies write a record of what they have done. This means the next carers who attend, if different, are always up-to-date on the patient's current needs and challenges. Twice when the patient has returned from the hospital with little warning, the local management team have ensured their ladies have swiftly arrived to help settle her back home.
We feel the company provides excellent value for the full fees. We would recommend/have recommended SNE Care to all health professionals we've encountered.
Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for your lovely feedback, we shall pass this on to the team.

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Review from T B (Son of Client) published on 9 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
SNE Care Services Northallerton were extremely caring and understanding of my mother's needs.
Their punctuality was excellent, and their politeness was exceptional. They were extremely professional and contacted me whenever there was a problem.
Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for your feedback, we appreciate it and will pass it on to the team.

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Review from M G (Mother of Client) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always polite, kind, friendly and took my son's interest as a priority. The carers were never late and were helpful with other duties in the house. My son always seemed to feel comfortable in the carer's company.
Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the kind review. We strive to provide excellent care for all of our service users.

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Review from Fiona B (Daughter of Client) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very happy with the care review. It was thorough, we were asked questions that I hadn't even thought of and offered solutions that were appropriate. The member of staff that did the care review was friendly, and professional and listened to what we had to say.
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Current Review Score: 9.5 (9.522)

Overview of Review Score

The Review Score of 9.5 (9.522) out of 10 for SNE Care Services Northallerton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.522 for SNE Care Services Northallerton is calculated as follows: ( (96 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 134 Ratings = 4.522
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SNE Care Services Northallerton is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (4)

Chloe

Chloe Ovington

Job Title: Registered Manager Joined: 2016

Since starting my first care job at the age of 18, I knew that it was a great passion of mine, giving back to others gave me a great sense of fulfilment. Over the years, I have worked in the community and care homes, I quickly realised that caring for individuals in their own homes was where I wanted to be and was much more person-centred. I started working at SNE Care Services in 2016 as a Senior Care Assistant and progressed to Operations Manager and then on to my current role as Registered Manager, something I am very proud of. I take great pride in making SNE Care the best and have great determination and ambition to continually improve and develop SNE Care. I am also a qualified trainer in Moving and Handling, Dementia Care and Medication Management. I can 100% say with a big smile on my face that every day I wake up, and cannot wait to come to work and see what the day brings.

Anna

Anna Muchemwa

Job Title: Care Co-ordinator Joined: 2016

Nine years ago I found myself totally changing my career pathway from being a Personal Assistant, considered a prestigious job, to being a Carer and rose through the ranks to Senior Carer and was promoted to Care Coordinator. It was my passion since I was a child to be a Nurse so getting into this field was smooth sailing. I quickly felt a sense of belonging as I worked with the best team. I joined SNE Care as Care Coordinator since its inception in 2015 the position which I still hold at present.

Bryan

Bryan Muchemwa

Job Title: quality control officer Joined: 2018

Having worked with SNE care since the start, I have grown and progressed within the company. I enjoy teaching & developing staff to ensure the highest quality of care is delivered. I have completed my NVQ Level 3 in Health & Social Care & hope to soon progress on to my Level 5.

Jasmine

Jasmine Coates

Job Title: Team leader Joined: 2020

I started SNE Care after leaving school at the age of 16 as an office apprentice. I then progressed to being a care assistant at the age of 17, then later progressed to being a senior care assistant at the age of 19. From this, I have gained 30+ training qualifications, including train the trainer, safeguarding and my NVQ 3. I plan to progress to my NVQ 5 and eventually gain further knowledge in my role. I have recently been promoted to Team leader and am very grateful to progress and learn each day.

Frequently Asked Questions about SNE Care Services Northallerton

What Type of Services does SNE Care Services Northallerton offer?

SNE Care Services Northallerton offers Home Care.

How many Carers does SNE Care Services Northallerton employ?

SNE Care Services Northallerton employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SNE Care Services Northallerton to verify any information. View our terms and conditions. SNE Care Services Northallerton has an Enhanced Service - more info.