SNE Care Services Northallerton

Suite 15, Evolution Business Centre, 6 Country Business Park, Northallerton DL6 2NQ
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9.5 22 Reviews
  • SNE Care Services Northallerton, Northallerton
SNE Care Services Northallerton provides home care, end of life care and mental health care.

Domiciliary care is provided to people who still live in their own homes but require additional support with tasks, including domestics, personal care, shopping duties, companionship and any other activities that allow them to maintain a good quality of life.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £22.04

Rates are accurate as of 24/01/2024

These prices are only a guideline, please contact SNE Care Services Northallerton to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Chloe Ovington (Manager)

SNE Care Services Northallerton Reviews (22)

Total of 22, showing 21-22
9.5

SNE Care Services Northallerton has a Review Score of 9.5 (9.512) out of 10, based on 21 reviews in the last 2 years. Over all time SNE Care Services Northallerton has 22 reviews.

Overall Experience

  • 16
  • 4
  • 1
  • 0
  • 1

Date Published

22
6
17
21
1

Review from Derek H (Son of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service by fantastic people.
Both myself and my family feel reassured that our dad is in safe hands.
They proactively fix problems, such as medication running out and each of them always communicates with us whenever necessary.
The company provides live reports if we need to monitor normal
visits, which is excellent.
They have eased the pain and anguish we were experiencing before we started the services.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the lovely feedback; it's great to hear.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew P (Son of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing on behalf of my father and family to say what a fantastic service your team of carers are providing for my father.
Given the existing challenges faced by the healthcare system, I wanted to provide some feedback to you about how every interaction that we receive from SNE has been extremely
positive. The team are always attentive and arrive with a refreshing, positive attitude, which immediately places you at ease and nothing is ever too much trouble. The level of care, compassion and support that the carers are providing, must be acknowledged and the fact that they are consistently arriving before 7 am each morning, and for the midday and evening sessions, there is never an occasion where they have been late or failed to attend. I would not hesitate to recommend SNE care to anyone looking for home care, and I have already commented on how impressed I am with other stakeholders within the care system.

Reply from Chloe Ovington, Registered Manager at SNE Care Services Northallerton

Thank you for such lovely feedback, I have shared this with the team. It was such an honour to provide care to your father.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.512)

Overview of Review Score

The Review Score of 9.5 (9.512) out of 10 for SNE Care Services Northallerton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.512 for SNE Care Services Northallerton is calculated as follows: ( (89 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 123 Ratings = 4.512

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SNE Care Services Northallerton is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (4)

Chloe

Chloe Ovington

Job Title: Registered Manager

Joined: 2016

Since starting my first care job at the age of 18, I knew that it was a great passion of mine, giving back to others gave me a great sense of fulfilment. Over the years, I have worked in the community and care homes, I quickly realised that caring for individuals in their own homes was where I wanted to be and was much more person-centred. I started working at SNE Care Services in 2016 as a Senior Care Assistant and progressed to Operations Manager and then on to my current role as Registered Manager, something I am very proud of. I take great pride in making SNE Care the best and have great determination and ambition to continually improve and develop SNE Care. I am also a qualified trainer in Moving and Handling, Dementia Care and Medication Management. I can 100% say with a big smile on my face that every day I wake up, and cannot wait to come to work and see what the day brings.

Anna

Anna Muchemwa

Job Title: Care Co-ordinator

Joined: 2016

Nine years ago I found myself totally changing my career pathway from being a Personal Assistant, considered a prestigious job, to being a Carer and rose through the ranks to Senior Carer and was promoted to Care Coordinator. It was my passion since I was a child to be a Nurse so getting into this field was smooth sailing. I quickly felt a sense of belonging as I worked with the best team. I joined SNE Care as Care Coordinator since its inception in 2015 the position which I still hold at present.

Bryan

Bryan Muchemwa

Job Title: quality control officer

Joined: 2018

Having worked with SNE care since the start, I have grown and progressed within the company. I enjoy teaching & developing staff to ensure the highest quality of care is delivered. I have completed my NVQ Level 3 in Health & Social Care & hope to soon progress on to my Level 5.

Jasmine

Jasmine Coates

Job Title: Team leader

Joined: 2020

I started SNE Care after leaving school at the age of 16 as an office apprentice. I then progressed to being a care assistant at the age of 17, then later progressed to being a senior care assistant at the age of 19. From this, I have gained 30+ training qualifications, including train the trainer, safeguarding and my NVQ 3. I plan to progress to my NVQ 5 and eventually gain further knowledge in my role. I have recently been promoted to Team leader and am very grateful to progress and learn each day.

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