SNE Care Services Northallerton

Suite 15, Evolution Business Centre, 6 Country Business Park, Northallerton DL6 2NQ
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9.5 21 Reviews
  • SNE Care Services Northallerton, Northallerton
SNE Care Services Northallerton provides home care, end of life care and mental health care.

Domiciliary care is provided to people who still live in their own homes but require additional support with tasks, including domestics, personal care, shopping duties, companionship and any other activities that allow them to maintain a good quality of life.

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Care Provided by SNE Care Services Northallerton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Chloe Ovington (Manager)

Funding & Fees Guide for SNE Care Services Northallerton

  • Prices

  • Monday to Friday rates per hour from £22.04
    Weekend hourly rate from £26.32
    Bank Holiday Weekday hourly rate from £44.08
    Bank Holiday Weekend hourly rate from £52.64
    Waking nights hourly rate from £22.04
    Sleep over hourly rate from £16.05

  • Rates are accurate as of 24/01/2024

SNE Care Services Northallerton Reviews (21)

Total of 21, showing 21-21
9.5

SNE Care Services Northallerton has a Review Score of 9.5 (9.516) out of 10, based on 21 reviews in the last 2 years. Over all time SNE Care Services Northallerton has 21 reviews.

Overall Experience

  • 15
  • 4
  • 1
  • 0
  • 1

Date Published

21
11
17
21
0

Review from Andrew P (Son of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing on behalf of my father and family to say what a fantastic service your team of carers are providing for my father.
Given the existing challenges faced by the healthcare system, I wanted to provide some feedback to you about how every interaction that we receive from SNE has been extremely
positive. The team are always attentive and arrive with a refreshing, positive attitude, which immediately places you at ease and nothing is ever too much trouble. The level of care, compassion and support that the carers are providing, must be acknowledged and the fact that they are consistently arriving before 7 am each morning, and for the midday and evening sessions, there is never an occasion where they have been late or failed to attend. I would not hesitate to recommend SNE care to anyone looking for home care, and I have already commented on how impressed I am with other stakeholders within the care system.

Reply from Chloe Ovington, Registered Manager at SNE Care Services Northallerton

Thank you for such lovely feedback, I have shared this with the team. It was such an honour to provide care to your father.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.516)

Overview of Review Score

The Review Score of 9.5 (9.516) out of 10 for SNE Care Services Northallerton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.516 for SNE Care Services Northallerton is calculated as follows: ( (90 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 124 Ratings = 4.516

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SNE Care Services Northallerton is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (3)

Chloe

Chloe Ovington

Job Title: Registered Manager

Joined: 2016

Since starting my first care job at the age of 18, I knew that it was a great passion of mine, giving back to others gave me a great sense of fulfilment. Over the years I have worked out in the community and care homes, I quickly realised that caring for individuals in their own homes was where I wanted to be and was much more person-centred. I started working at SNE Care Services in 2016 as a Senior Care Assistant and progressed to Operations Manager and then on to my current role as Registered Manager, something I am very proud of. I take great pride in making SNE Care the best and have great determination and ambition to continually improve and develop SNE Care. I am also a qualified trainer in Moving and Handling, Dementia Care and Medication Management. I can 100% say with a big smile on my face that every day I wake up and cannot wait to come to work and see what the day brings.


Anna

Anna Muchemwa

Job Title: Care Co-ordinator

Joined: 2016

Nine years ago I found myself totally changing my career pathway from being a Personal Assistant, considered a prestigious job, to being a Carer and rose through the ranks to Senior Carer and was promoted to Care Coordinator. It was my passion since I was a child to be a Nurse so getting into this field was smooth sailing. I quickly felt a sense of belonging as I worked with the best team. I joined SNE Care as Care Coordinator since its inception in 2015 the position which I still hold at present.


Bryan

Bryan Muchemwa

Job Title: Training Supervisor

Joined: 2018

Having worked with SNE care since the start, I have grown and progressed within the company. I enjoy teaching & developing staff to ensure the highest quality of care is delivered. I have completed my NVQ level 3 in Health & social care & hope to soon progress on to my level 5.


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