Right at Home (Lymm & South Warrington)

Lymm Business Centre, Davies Way, Lymm WA13 0QW
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Top 20 award
10 22 Reviews
  • Right at Home (Lymm & South Warrington), Lymm
Right at Home is committed to delivering the best quality care possible and uses value-based recruitment to ensure their clients are cared for in the same way a family member would be.

The quality care provided is based on personal experience of the owner having received poor quality care for a loved one.

Right at Home's Lymm based team are selected for their compassion and empathy, taking on only those with a genuine caring nature and training them to the highest standards.   

Minimum one-hour visits and continuity of Caregivers allow for a meaningful and lasting relationship with clients which is key to building trust.

Carers place a great emphasis on providing support for individuals and tailoring this to each person's needs. This can be anything from sharing a cup of tea, an outing, a chat and a joke which can make a huge difference to the health and wellbeing of the person being cared for, to 24/7 live in care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Clare Coke (Manager)

Right at Home (Lymm & South Warrington) Reviews (22)

Total of 22, showing 21-22
10

Right at Home (Lymm & South Warrington) has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Right at Home (Lymm & South Warrington) has 22 reviews.

Overall Experience

  • 22
  • 0
  • 0
  • 0
  • 0

Date Published

22
6
8
12
10

Review from H F (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad received excellent care from the team. They were all very professional, helpful and kind.
The care manager went over and above for Dad, securing an emergency ambulance in a time of great crisis.
The team were also fantastically helpful at the very sad ending.

Reply from Julie Houston, Director at Right at Home (Lymm & South Warrington)

Thank you for trusting us to support your dad and for your kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S D (Son of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - very highly recommended.

Reply from Julie Houston, Director at Right at Home (Lymm & South Warrington)

Thank you for your kind review which is much appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Right at Home (Lymm & South Warrington) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Right at Home (Lymm & South Warrington) is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Lymm & South Warrington) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

Meet the Team (5)

Clare

Clare Coke

Job Title: Care Director

Joined: 2017

Clare has been working with Right at Home for 7 years and comes from a previous career in the NHS, Clare is passionate about Right at Home's mission and values, supporting clients to remain as independent as possible for as long as possible in their own homes with the highest possible quality care.

Carla

Carla Brindle

Job Title: Accounts Manager

Joined: 2022

Although Carla works primarily in the back office managing our accounts and payroll, she also has many years of providing care to a cherished family member. With her experience in both accounting and providing care, she is a much valued member of the team, supporting our ethos of quality and supporting people to remain independent at home.

Emma

Emma Titcombe

Job Title: Caregiver

Joined: 2021

Working in retail leaving college is all I have ever known, but after a short illness in 2020, it finally gave me the motivation to get out of retail for good. Stumbling upon Right at Home in 2022, I decided it was time for a change. From supporting people with day-to-day tasks within their homes or helping families care for their loved ones, I can honestly say I wish I had done it sooner!

Roxanne

Roxanne Bennion

Job Title: Caregiver

Joined: 2019

I came into care 5 years ago as I thought it would be rewarding but did not really know what to expect having met so many amazing and inspirational people over the years I can't imagine doing anything else, every day is different and I always love going to work, what more could you ask for.

Katie

Katie White

Job Title: Business Support Manager

Joined: 2024

Katie first started with us as a CareGiver and in January 2025, started working in our office supporting accounts and the general office, and more recently, marketing and recruitment. Although she has many years of office experience with strong skills in marketing and communications, she continues to provide care calls as she has a real passion for caring and supporting people.

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