Guardian Angel Carers - Cardiff

Millgrove House, Parc Ty Glas, Llanishen, Cardiff CF14 5DU
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Top 20 award
9.8 26 Reviews
  • Guardian Angel Carers - Cardiff, Cardiff
Guardian Angel Carers provide home care in the comfort of the home.

Staff work closely with the client and loved ones to create personalised care plans.

Guardian Angel Carers cater for many needs. Options range from assisting with light household duties such as domestic cleaning, companionship for short periods of time, preparing supper or even live-in care.

The staff are trained also for more specialised care related to conditions such as dementia, cancer, reduced mobility and frailty.

Guardian Angel Carers - Cardiff allows people to live independently at home for longer.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.80 – £37
  • Weekly Live-in Care Fees: £1575 – £2200

Please ask for more details if required.

These prices are only a guideline, please contact Guardian Angel Carers - Cardiff to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Shannon Dunn (Branch Manager)

Guardian Angel Carers - Cardiff Reviews (26)

9.8

Guardian Angel Carers - Cardiff has a Review Score of 9.8 (9.790) out of 10, based on 20 reviews in the last 2 years.
Over all time Guardian Angel Carers - Cardiff has 26 reviews.

Overall Experience
  • 23
  • 3
  • 0
  • 0
  • 0
Date Published
  • 26
  • 1
  • 8
  • 20
  • 6
Reviewer Connection to Guardian Angel Carers - Cardiff
  • 8
  • 7
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from Elaine C (Daughter of Client) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Guardian Angels were a follow-on agency for Mum after using complex rehabilitation services. I can not speak highly enough of the manager and the team. They all looked after Mum, who had developed dementia over a short period of time, and us, as a family, with care, empathy, dignity and humour, which
helped lighten the mood on many occasions.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Richard W (Son of Client) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Guardian Angels Carers delivered on their promises and provided a great level of care for my father following a lengthy spell in hospital and helped Dad with his recovery.
The staff were well mannered, punctual, hard-working and trustworthy.
The management and admin process was smooth and worked for
us and we felt it was value for money.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R B (Daughter of Client) published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First time I have used Guardian Angel Carers. My parents both need 24-hour care, so contacted Guardian Angel Carers for a no-obligation assessment, which I accepted for every other weekend, to give myself and my husband a break as we are the sole carers. Our Guardian Angel is lovely and takes very good
care of our parents, we feel very happy to leave them in the capable care of Guardian Angel Carers - Cardiff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D G (Client) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and very attentive to all my needs. Also very friendly, always on time and complete all tasks - an excellent service. Strongly recommend this service. They are truly Guardian Angels.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jeffrey H (Client) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very pleased with the service I've received from the Guardian Angel Carers who have looked after me for the past two weeks.
Reply from Chad James, Owner at Guardian Angel Carers - Cardiff

Thank you for your positive review, we are pleased to help. Chad.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C G (Client) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
People were really friendly, service was easy to understand and reliable and it's great to be able to stay at home.
Reply from Chad James, Owner at Guardian Angel Carers - Cardiff

Thank you for your kind words. I will share this with our team. Chad.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Guardian Angel Carers - Cardiff is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Guardian Angel Carers - Cardiff is calculated as follows: ( (95 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers - Cardiff is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (5)

Meet the Team (3)

Chad

Chad James

Job Title: Director and Responsible Individual Joined: 2022

Responsible Individual


As the CEO and Founder of The Ubiquity Group, Chad’s experience spans over 25 years at the forefront of marketing. Together with Chairman and shareholder Ian Ayre the UK-based Communications agency boosts a National and International client base that it is very passionate and proud of.


As an Entrepreneurial individual, Chad is hoping that this will be a really rewarding business to be involved with as it can give something back to the community as well as hopefully make a real difference in people's lives.


The skill sets that have been used to grow the agency over the years can be translated to help drive and create an environment that the team in Wales can thrive and help us achieve our goals.

Mike

Mike Bowden

Job Title: Director Joined: 2022

Mike is a current airline pilot (TUI) and ex-Military RAF Officer/fast jet pilot (17 years). Mike’s last role in the RAF was as a display pilot for the Red Arrows aerobatic team. In this role, Mike was also the team Executive Officer where he held responsibility for the daily running of the flying programme, aircrew events, planning and coordination of the domestic display season and a major tour to the Middle East in support of the UK Government GREAT campaign.


Mike’s skills gained will be useful and adapted towards targeted training for carers, operational oversight and efficiency, use of available technology and overall business strategy.

Leane

Leane Bowden

Job Title: Director Joined: 2022

Leane has over 10 years of experience working as a Physiotherapist (working within the NHS and the private sector). Following an extended career break to support her husband in the RAF and raise their 3 children, she has regained HCPC and CSP status as a Physiotherapist and a Level 4 Diploma in Sports Massage Therapy and APPI Matwork Level 1 in Pilates.


She has held numerous senior roles within Physiotherapy and has managed a team within the NHS.


Leane has a keen eye for service development, along with communication, people management skills and a holistic person-centred approach to patient care. Leane thrives on developing the business and will ensure that excellent standards of care are attained at all times.


Leane will readily support all staff in their roles and development, and together with Mike and Chad will ensure that first-class, compassionate, forward-thinking care is delivered to all clients within our remit.

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